Not Really 24 Hour Customer Service
NEWARK, NEW JERSEY -- My child's private school decided in 2010-2011 to use this company for handling tuition payments. They charge a one-time fee for the initial set up as a new parent (you have no choice but to pay this) ... read full review5 Replies - Latest reply on 01/09/2014
Shady business practice
WOODBRIDGE, NEW JERSEY -- Last month Smarth Tuition charged me a series of late fees. According to their records they never received my check. This is the first time in 20 years of paying private school tuition I was late. ... read full review3 Replies - Latest reply on 05/10/2013
Smart Tuition Stinks!
WOODBRIDGE, NEW JERSEY -- Wow! Consistently terrible service. I have never heard of a company that chooses to bill late payments based on checks clearing their bank. I have no control on when the check is sent to the bank. ... read full review7 Replies - Latest reply on 01/23/2014
Poor Customer Service
NEWARK, NEW JERSEY -- I had to pay a $30 late charge because I never received my invoice. I purposely asked for invoices to be mailed as this piece of paper lying around would remind me to send my payment. When I realized ... read full review1 Replies - Latest reply on 10/21/2010
NEWARK, NEW JERSEY -- I've been dealing with Smart Tuition for five years now. Every year, I will get two late fee assessments. I don't, and never have made a late payment. I pay all my bills by schedule on-line and haven't received or paid a late fee in 10+ years. I get various reasons from ST: the check was delivered late, we go by when we post it not when we receive it, a holiday only allowed us 2 days for processing, etc. None of these reasons are reasons to charge me a late fee for a check delivered on the 1st. And I no longer believe the check was late story because none of my other creditors has this problem. Smart Tuition, however, has had this problem for 5 years in a row!
2 Replies - Latest reply on 02/15/2014Add reply
If you press back hard enough, they will "forgive" the late fees. And I do mean forgive - they are doing you a favor - they are not and have never admitted to being in error.Even when we are both looking at bank records showing a posting on the 5th! It is a huge waste of time: getting bank records, calling, and call-backs, arguing, etc.Horrible way to start a day.
UPDATE: I see they have a parent advocate on this site. By all means, use that service. But please, also lodge your complaint here and at the BBB until they actually change their business practices. And as of 01/12/2014, I assure you they are up to their same poor billing practices again this year. Same as it ever was.
This company is the shadiest company EVER and I wish my kids school would change. They never sent me a bill or email telling me how much my FIRST payment was so then I get charged a late fee. THEN I pay over the phone with my routing number that a representative took down only to find out the biggest bank in America..BofA doesn't accept this program. SHADY. So I get charged another $25. So then I tell them that the $35 is their fault because I never received communication and so is the $25 because no one told me it was possible for BofA not to accept payment to them and I get told my dispute will take 7-10 business days..this is crazy!!! I just want to scream. SHADY.Add reply
The Smart Tuition payment online is better because as soon as we have acces to the computer is more easy for us and the school it's including no stress, not worry about non cash check and on time payment at the last day. 1 Replies - Latest reply on 07/17/2013Add reply