They just left us hanging.
3 Replies - Latest reply on 03/13/2010Add reply
I am very disappointed with the level of service received by Smith Brothers. Our refrigerator failed over a week ago, a repairman came over on 3-5-2010, replaced the capacitor and the relay switch which cost us $240.72. Five hours later, the refrigerator failed again. I called Smith Bros. to let them know what happened and asked to speak to the repair man to discuss what can be done. On both occasions I was told that a call-out was made and that we should be receiving a call back and that there was nothing more that could be done. Nobody ever contacted us. We were forced to purchase a new refrigerator to keep all our food from spoiling (and to prevent the $45 a day cost for dry ice) and are out the $240.72 paid to Smith Bros. in addition to the cost of a new refrigerator.
ORANGE, CALIFORNIA -- I was put in touch with a company by a search engine who was supposed to be "factory authorized" to repair Whirlpool appliances. I was referred to Smith Brothers in Orange. They charged me $250.00 for a $40.00 part and $150.00 for 15 minutes of labor. After they refused to take a check, had no license number on their receipt, I had a BAD feeling about them. I checked with the Better Business Bureau and I only wish I had known who was coming before they arrived so I could have handed them copies of the complaints and given them the boot when they showed up.3 Replies - Latest reply on 03/09/2010Add reply
LOS ANGELES -- Smith Brothers was contacted May 2008,a tech named Jim responded and replaced the compressor start relay at a cost of near $500. In Sept. 2009 a safety recall was issued and the tech sent to us replaced the start relay and stated that the part was not correct and that a wire was cut; the tech had to order a special repair kit. It was installed Sept. 2009 at a valued repair of near $160, including the repair kit.
SUMMARY: excessive cost, improper (and perhaps unsafe) repair performed by Smith Brothers.
ORANGE, CALIFORNIA -- My Wife called and asked if they were an authorized repair contractor for Sub Zero. She was told yes. A technication came and replaced the Freezer coil for $300 for parts and $180 for labor.
2 Replies - Latest reply on 10/26/2009Add reply
Five days later, the service light went on in the refrigerator. I called them back. I was told that there was a leak in the coolant line and he wanted another $ 300. for a freon charge. I balked because I was told that they checked out the entire unit and cleaned the coils for $79.95 on the first visit.
I called Sub Zero and was told they were not an authorized service company. Had I called one, the part may have been covered bt their warranty.
I got ripped off. I'm currently drafting a letter to the Better Business Bearue
Please be sure to use authorized repair centers for your appliances