GPW, MICHIGAN -- I placed an order for multipul smoke detectors on Sept. 1st. 2 weeks later I emailed asking for the tracking number, but received no response. I called after 3 weeks and was told "the owner would call me back", but no call was ever received. I emailed again asking for the tracking number and only got an email stating that I would have my detectors by this past Tuesday. But, No Delivery.
I called today and canceled my order, or so I think. The person on the phone had no authority to do ANYTHING. She took my information and said "I will let the owner know and he will get back to you". I asked that they credit back to my credit card today, but she said the owner would have to do that. It has been 1 month since I placed the order and I have had Zero communication from them.
Next Stop the Better Business Bureau~!
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Posted by Bitezdabig131 on 10/26/2011
GPW, MICHIGAN -- First off, let me state that I did receive the item I ordered. The item, packaging, and price were all fine. It took almost three weeks to get here, though - even though I live only 200 miles from the business. But slow shipping is not my major gripe.
I received no correspondence from these folks at all, except for an automated receipt generated by Yahoo Shopping the day of the transaction. 9 days went by and I had not received the item. So, I sent an e-mail to the company asking for a shipping update, or status of my order. No reply. Another 5 days go by, still no shipment. Sent another e-mail, no reply. Found another e-mail address for the company, sent a letter to that address as well. No reply. At this point I had enough, so I went to SmokeSign's website and tried to cancel the order. No dice - there's no provision on the site to either track orders, receive updates, or cancel a shipment. This was beginning to look like a scam.
I let another 6 days go by, then decided to contact my credit card issuer and charge back the payment. Lo and behold, the item arrived that very morning. No explanation why it took so long, or why nobody bothered answering my inquiries.
This is the worst service from an online company I've ever experienced. I'm thankful it worked out in the end, but feel that I should warn others about this couldn't-care-less outfit. There are many complaints filed against this business, check it out before you buy - at your own risk. Although they are listed with the BBB, they are not a certified member. Check out the number of complaints received, and you'll see why.