Software HQ

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Lost £48-72 taken from my MasterCard account whilst trying to download AVG protection.
Posted by on
Having bought a new LapTop I tried to download and pay for AVG Internet Protection on 12th September, 2011. I got a thirty day trial of AVG but this has since been removed as out of date. AVG Support say the company who took my money is NOT one of their partners and I must go back to them for a refund. This has proved to be impossible. Can anybody help this 82 yr old pensioner please?
     
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trmn8r on 2011-10-18:
Hello from across the pond!

From their website:
"If you are a member of software-hq.com and need support please contact us and not the software owner."

Have you contacted software-hq? What was their
reply? I hope the site is legit - the comment refers to a .com website, but it is .net

Comment below is good advice! Try disputing it.
lexophiliac on 2011-10-18:
Dispute the charge with your credit card issuer.
Old Timer on 2011-10-18:
software-hq.com looks like a piracy site that may have been shut down now. These crooks sell OEM and pirated software then just go away and show up someplace else when it gets to hot for them.

One of their best scams is to sell a trial software which is a free download. Then they are gone by the time people start asking for refunds. They will also sell free software like Limewire and AVG Free version to people that don't know what's up.

It's a shame people fall for these scams, a chargeback is the best recourse.
trmn8r on 2011-10-18:
I missed the fact that the OP found contacting the website company "impossible". Between the fact that the copyright date is 2006, the .com comment doesn't match the doman, it didn't work in the first place, and they can't be contacted, sounds like a scam.
Old Timer on 2011-10-18:
I just realized we are dealing with two domains: (still a scam)

www.software-hq.net and www.software-hq.com

The .com is hiding behind whoisprivacyprotect.com, while the .net is hiding behind domainsbyproxy.com. They are hiding for a reason. I suspect they burned the .com domain and went to using the .net in order to keep selling. The dummies forget they had .com in the statement.

This is the big red flag:

"This website has no affiliation whatsoever with the owner of this software program, and provides ONLY a link to the software program. If you are a member of software-hq.com and need support please contact us and not the software owner. Copyright 2006, All rights reserved."

I have no idea if they even respond to their contact form but here it is:

http://www.software-hq.net/members/contact.asp
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Bought Online Software
Posted by on
Last year I paid, I think, £40, to Software HQ for 3 years membership so I could access all sorts of useful applications. I remember starting at a reasonable cost but suddenly the final, higher, cost flashed up as I pressed the submit button. I knew then I'd been done! I blamed my initial confusion as to how to actually access their wonderland of software from being new to the internet world. Since then, I have not managed to download or install one single programme. I have tried again for a photo editing programme and no matter how many links I try their website can not be found!!

I still have their original e-mail with a confirmation of my 'membership' and it gives this link, which is useless;
http://www.software-hq.net/members/logon.asp

If anyone knows, I want details of their whereabouts and any legal action ongoing so I can stand in line for my money.
     
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Anonymous on 2010-01-30:
Are you making sure the software you are trying to install is even compatible with your system? Have you tried to google your problem to see if there is an issue with the site?
notasgulliblenow on 2010-01-31:
LadyScot, Q1 - the software I want is a replacement for programmes I had already so yes they are compatible. I also have an IT wizard helping me and still no success. My computer is less than a year old and turbo charged with mega memory and max speed.
Q2 - when I searched for the site through a search engine I got two pages of sites that were headed up SCAM and not one that said Home Page/Official Site. Both American and UK sites had plenty of reviews of people paying more than they bargained for and getting no products. This is when I knew for definite the problem was not me!!
Alain on 2010-01-31:
A reputable site will allow you to review charges before making a final purchase of their product.
Alain on 2010-01-31:
It looks like you are not the only one dissatisfied with Software HQ, notasqulliblenow. I've found quite a few complaints on other sites about them. Ripoffreport.com has an editor's response that may help you (I just glanced at it so you'll have to judge for yourself). You may want to consider cancelling service with them and recovering whatever money you can.
notasgulliblenow on 2010-02-01:
Alain
Thank you for this info. I would cancel my contract if I knew how to contact them in UK. It seems that a person needs to instigate court action in the US before any action (I.e. refund) is taken by company. I will be looking out my documents next weekend and compiling my case.
Alain on 2010-02-01:
If you paid by credit card perhaps they (Visa, Mastercard, etc.) could be of assistance? Does the UK have an equivalent of the US Better Business Bureau that might be able to help you?
notasgulliblenow on 2010-02-02:
Alain, the UK has consumer trading dept. in every local authority. Not sure how that covers the www. but trust me I will be informing myself. Am credit card covered.
Alain on 2010-02-02:
Glad to hear your covered!
Alain on 2010-02-02:
Glad to hear you're covered!
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UK Website Is Pure Scam
Posted by on
I wanted to download a Nero program, and searched in on the web. I was sent to what seemed to be a CNET website, which happens to be a site I trust, however it seems I was redirected to a scam site with the name Software-hq.net. Now, I was supposed to have downloaded a copy of Nero, Instead of that, I was charged 52.80 for a what was supposed to be a free trial of Nero, and was instead a years membership to use their 'tutorials'. No copy of Nero. When I finally got in touch with a human on the telephone number that the site listed, and told them I didn't want their one year membership, and asked to have my original 19.99 refunded, I was told that they do not at any time refund their so-called membership fees. I then noticed that the original fee of 19.99 had become 52.80, and when I called them again, was told that that particular number only deals with phone purchases, not website purchases.

I then asked where the company was located, and was told by the very British sounding operator that they were based in the United Kingdom.
Nowhere on the site are there terms of service, nothing to indicate that the site is a scam other than what it lacks. Do NOT use this site for downloads of free or trial programs, you won't get them. It seems that I'm not the only one who has been taken in by this.

The one email I received from this company came from the following address:

I would appreciate hearing from anyone who has successfully dealt with this company.
     
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Soaring Consumer on 2009-01-29:
Dispute the charge with your credit card company.

If you paid with a debit card, file a charge-back through the bank and request a new card with a new number.
ELAINE on 2011-06-20:
I HAVE JUST BEEN SCAMMED BY THEM ITS LEFT ME VERY WORRIED AND FEELING SICK. THEY ARE QUITE DREADFUL
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