CLOVIS, NEW MEXICO -- The Sonic on Prince Street in Clovis, NM has a drive-through, in addition to the drive-in slots. They also have the worst possible customer service I have ever experienced. For example, they often run out of the very things they advertise on radio and TV. This morning at 9 AM, they ran out of coffee. Nobody in the building knew how to make more. Worse, nobody in the building cared enough to inform me what was going on, though I could clearly see the drama unfolding through the window.
I, the customer, had to knock on the window. I explained that I was out of time to wait, and asked if I could come back. That was met with hesitation and resistance, and a question about whether or not I wanted hot sauce for my burrito. I said yes, then explained that I no longer had time to wait for the coffee. I did not ask for a refund, because in the past, that has only led to another ten-minute long ordeal involving some manager and the cash register. I was out of time. I drove off coffee-less, and with a handful of ketchup, not the hot sauce that was offered. That happens nearly all the time.
I will not be back to this Sonic for a long, long time. Too bad, because the food is actually really good. All fast food restaurants need to do better at seeing things from the customer's point of view. That little sign when you pull up that says: "We are glad to provide condiments upon request" needs to come down. Why put the onus on customers? If you order fries, the employee needs to ask if you want ketchup. If you order cheddar peppers, the restaurant needs to ask if you want ranch dressing or ketchup.
Better yet, they need to just provide these items that so obviously go along with these type of orders. And if ranch dressing is requested, don't blindly, unthinkingly, throw ketchup in the bag instead. Maybe Sonic needs to get out of the drive-through business altogether, and just stick to being a drive-in. In any case, please, pay attention to your customers!
PLANO, TEXAS -- Until about 2 weeks ago my minor child was employed at a location in Plano Texas. This location is owned by **. There is an employee at this location in management "she is a crew leader" she believes it is OK as she sees this behavior from her manager to yell, scream, and cuss at the associates under her. When my son informed me of this behavior I approached the asst. manager and asked him to please inform the crew leader in question this behavior was not acceptable. The result: the behavior grew worse.
Since the store manager was on vacation we contacted the district manager. We had a meeting with the district manager who informed us the crew leader admitted her behavior and was told that behavior was not to continue. The next day my son was written up twice for things that 2 weeks before by the very crew leader he complained about. When the manager returned he was fired. I have tried on numerous occasions to speak with someone higher up the chain but ** refuses to return my call. But wait it gets better. I went to pick up my son's check.
When the manager handed me the check asked her to please let her crew leader know that coming to my job and telling lies about me to management would not do her any good and to please ask her to stop (she was there in Sonic uniform). The manager, "I have no control over her". I informed her I would be filing complaints against her, the crew leader and Sonic corp with the EEOC and the labor board. As I walked to my car (by the way I have this recorded) she turned to an elderly couple and said "I fired her son he had 3 write ups when I got back what was I supposed to do?" She had no right to tell anyone about that.
And by the way the crew leader who yells screams and cusses and admits her behavior to the district manager still has a job. So beware people this is how Sonic drive in treats its employees. I want to speak to the owner of this location.
BRIDGEVILLE, DELAWARE -- I was so excited when the Sonic opened in Bridgeville, DE. I had visited the one in Wytheville, VA and was super impressed with the value, quality and service. My first three visits to the one in Bridgeville were as expected and I looked forward to having a great place to get a good fast food meal. Unfortunately, my last 3 visits have not been good. On the fourth visit, I was told they could not accommodate the drive in window because the computers were down. Well, this happens and I went next door to McDonald's.
On August 20th, I had just returned home from a 5 hour driving trip and was looking forward to a delicious Sonic burger. It was 8:30 PM on Sunday and I pulled in, used the restroom and sat at a table (which wasn't the cleanest) and proceeded to use the phone to order. I picked up the phone and then waited for 20 minutes and listened to dead silence. Needless to say, I walked out and went next door where in the space of less than 5 minutes I had a burger and soda and was walking back to my truck and utility trailer and on my way home.
On September 8, I stopped for lunch and ordered a Sonic cheeseburger and a cherry cream slushie. Very shortly the food arrived and I paid AND TIPPED the employee. Shouldn't have tipped him. I got a sandwich of egg, sausage and cheese on toast. I called back and was told my food was on its way. This time I got what I ordered but it looked unappetizing. The bread was as if someone had sat on the sandwich with pieces of the roll missing, the burger and bread was ice cold as if it had sat in the refrigerator for a while. The burger looked dried out as did the cheese.
I called back and asked to speak to a manager and was told he would be right out. In the interim, the button on the intercom apparently got stuck and I listened some interesting conversation among the employees inside. The manager came out and said he would replace the sandwich, which he did and it was much better and much fresher. Needless to say, 3 strikes and you are out... I doubt that I will go out of my way to visit Sonic here in Bridgeville again. Also, when I went to contact them to send them this feedback, I could find no email address to write to. So I posted here.
SAN ANTONIO, TEXAS -- OMG! I wish I had read this site before purchasing two gift cards on 12/15. They were stocking stuffers and I ended up only giving out one. However, I thought I would just use the leftover one on 12/31. It had never been out of my purse, yet $0.00 balance. I don't have a receipt because of some issue inside. I had waited a long time for the food and the gift cards. The girl brought out the food and I didn't wait for them to figure out what was going on. Well, not a good move on my part. However, I read other complaints that said it didn't matter. Receipt or no, there was nothing Sonic would do.
So, I sent an email. I tried to call. All I can do now is let everyone know what happened. I am in a car pool that stops at Sonic every day. I'm so going to stop that. I am done with them. It is all I can do at this point.
I stop in one of three Sonic drive inns per day. I always get a large route 44 drink. Usually sweet tea to drink. Once a car hop told me I was allowed a refill if I wanted. So I said okay. Today 2-26-11 I went to another Sonic and when half way through, I asked for a refill. They were like, "We don't give refills..... We can sell you another drink". So I said, "No, that's okay... I will go to the other Sonic where I have gotten one before". People, I usually tip $3.00 on a $5.00 order... so it is not like I am asking for too much. I go there daily for Pete's sake!!! By the way, I get my refills at Sonic Nolensville, TN and Smyrna, TN. No refills at Almaville rd. Sonic in Smyrna.
HEPHZIBAH, GEORGIA -- I don't know where to start. It is just too many problems with the Sonic on 2505 Tobacco Rd Hephzibah, GA 30815-7091 (706) 796-7654. Let's start out with a worm in my strawberry/cherry limeade oh, oh, oh and the strings in my java chiller, no wait how about the old crumbling buns, old hamburgers with holes, and charging extra for ingredients that make the product. How are you going to charge me for hot fudge on a sundae when I order a hot fudge sundae. Or charging me for java mix that makes the java chiller.
I have had enough with this location, my next step is a lawyer, the health department, and News 12 on Your Side. I should have done so a long time ago. By the way, if you know someone that works there that trust you a little bit, it's worth chatting with them, they tend to be very honest on "Why you don't want to eat at that location."
BATON ROUGE, LOUISIANA -- During my last visit at a Sonic drive-in I encountered very rude customer service. The young man that took my order was yelling into the speaker. He told me they were closed and then he said "no we aren't." He asked for my order. Before I proceeded, I asked him to lower his voice and explained that he was yelling. It was so loud that it hurt my ear. He told me "I am not yelling" even louder and laughed. I thought this was rather rude. His manager was there and never said a word. Apparently it was the end of his shift because he came outside where he was met by a co-worker who said that he could hear him all the way by the trash cans in the back of the store.
This was the worst customer experience ever. The guy was just rude and malicious for no reason. I will never return to this Sonic!!!
BLOOMINGTON, MINNESOTA -- I pulled into the new Sonic in Bloomington, MN, I pushed the red button and no one came on for 5 minutes. I pushed the button again and ordered a hot fudge sundae and a chiller. After 20 minutes and no delivery, I pushed the button again and asked if there was a problem - no answer or reply. I waited another 10 minutes and left after seeing 4 other cars leave with no food. This is the worst fast food chain I have ever seen and will never return to any Sonic again. I will be calling the parent company today to also let them know about the poor customer service.
TUCKER, GEORGIA -- I went to the Sonic in Tucker, GA on Hugh Howell road today. I placed a VERY simple order: Sonic-sized tater tots with cheese and a regular Sonic-sized tots. When the order came out, they brought me a small tater tots and a small tots with cheese. I brought this to the carhop's attention, and she set out to correct the problem. HOWEVER, when she came back she brought me a Sonic -sized tots, nothing else.
At this point, I asked for the manager and explained to her what the order was supposed to be and how difficult it had been screwed up! She went in and came back out with a Sonic-sized tots with cheese, and handed me a bag with the other tots in it. However, it was a small order of tater tots, not a Sonic-sized tots.
At this point, we just took it and left, since talking to the manager obviously did no good!!! And to make matters worse, when I got home and settled down we realized that not only had they consistently screwed the damned order up, they also overcharged us!! All things considered, THEY SUCK!
GROVEPORT, OHIO -- I've seen Sonic around for quite some time passing through different cities. There was never one close enough to try, and I was disappointed. So when a Sonic was being built less than a half mile from my house I was enthusiastic. Watched it being built, and anticipating the progress knowing that I can at last try what I've been hearing about. It finally opened. Bunch of big orange cones in the driveway, not too tasteful. Made my way to the "speaker box". Had to give my order no fewer than four times and I'm sure I was enunciating clearly. When it was time to get my order, there seemed to be some kind of confusion.
She looked at my bag, left for a while, came back, and the process repeated a few times. When it finally came time for my payment she took my credit card and proceeded to hand me a bag. A bag with half my order. I asked for my credit card back and a little more confusion ensued. Got my credit card back, and before I pulled away, I noticed that half my order was missing. Informed her as such. More confusion. Finally got the second part of my order. It was cold, possibly not even cooked. What a disappointment. I will not be back.