I stop in one of three Sonic drive inns per day. I always get a large route 44 drink. Usually sweet tea to drink. Once a car hop told me I was allowed a refill if I wanted. So I said okay. Today 2-26-11 I went to another Sonic and when halfway through, I asked for a refill. They were like, "We don't give refills... We can sell you another drink". So I said, "No, that's okay... I will go to the other Sonic where I have gotten one before".
People, I usually tip $3.00 on a $5.00 order... so it is not like I am asking for too much. I go there daily for Pete's sake!!! By the way, I get my refills at Sonic Nolensville, TN and Smyrna, TN. No refills at Almaville rd. Sonic in Smyrna.
HEPHZIBAH, GEORGIA -- I don't know where to start. It is just too many problems with the Sonic on 2505 Tobacco Rd Hephzibah, GA 30815-7091 (706) 796-7654. Let's start out with a worm in my strawberry/cherry limeade oh, oh, oh and the strings in my java chiller, no wait how about the old crumbling buns, old hamburgers with holes, and charging extra for ingredients that make the product. How are you going to charge me for hot fudge on a sundae when I order a hot fudge sundae. Or charging me for java mix that makes the java chiller.
I have had enough with this location, my next step is a lawyer, the health department, and News 12 on Your Side. I should have done so a long time ago. By the way, if you know someone that works there that trust you a little bit, it's worth chatting with them, they tend to be very honest on "Why you don't want to eat at that location."
BATON ROUGE, LOUISIANA -- During my last visit at a Sonic drive-in I encountered very rude customer service. The young man that took my order was yelling into the speaker. He told me they were closed and then he said "no we aren't." He asked for my order. Before I proceeded, I asked him to lower his voice and explained that he was yelling. It was so loud that it hurt my ear. He told me "I am not yelling" even louder and laughed. I thought this was rather rude. His manager was there and never said a word. Apparently it was the end of his shift because he came outside where he was met by a co-worker who said that he could hear him all the way by the trash cans in the back of the store.
This was the worst customer experience ever. The guy was just rude and malicious for no reason. I will never return to this Sonic!!!
BLOOMINGTON, MINNESOTA -- I pulled into the new Sonic in Bloomington, MN, I pushed the red button and no one came on for 5 minutes. I pushed the button again and ordered a hot fudge sundae and a chiller. After 20 minutes and no delivery, I pushed the button again and asked if there was a problem - no answer or reply. I waited another 10 minutes and left after seeing 4 other cars leave with no food. This is the worst fast food chain I have ever seen and will never return to any Sonic again. I will be calling the parent company today to also let them know about the poor customer service.
TUCKER, GEORGIA -- I went to the Sonic in Tucker, GA on Hugh Howell road today. I placed a VERY simple order: Sonic-sized tater tots with cheese and a regular Sonic-sized tots. When the order came out, they brought me a small tater tots and a small tots with cheese. I brought this to the carhop's attention, and she set out to correct the problem. HOWEVER, when she came back she brought me a Sonic -sized tots, nothing else.
At this point, I asked for the manager and explained to her what the order was supposed to be and how difficult it had been screwed up! She went in and came back out with a Sonic-sized tots with cheese, and handed me a bag with the other tots in it. However, it was a small order of tater tots, not a Sonic-sized tots.
At this point, we just took it and left, since talking to the manager obviously did no good!!! And to make matters worse, when I got home and settled down we realized that not only had they consistently screwed the damned order up, they also overcharged us!! All things considered, THEY SUCK!
GROVEPORT, OHIO -- I've seen Sonic around for quite some time passing through different cities. There was never one close enough to try, and I was disappointed. So when a Sonic was being built less than a half mile from my house I was enthusiastic. Watched it being built, and anticipating the progress knowing that I can at last try what I've been hearing about. It finally opened. Bunch of big orange cones in the driveway, not too tasteful. Made my way to the "speaker box". Had to give my order no fewer than four times and I'm sure I was enunciating clearly. When it was time to get my order, there seemed to be some kind of confusion.
She looked at my bag, left for a while, came back, and the process repeated a few times. When it finally came time for my payment she took my credit card and proceeded to hand me a bag. A bag with half my order. I asked for my credit card back and a little more confusion ensued. Got my credit card back, and before I pulled away, I noticed that half my order was missing. Informed her as such. More confusion. Finally got the second part of my order. It was cold, possibly not even cooked. What a disappointment. I will not be back.
NORTH LITTLE ROCK, ARKANSAS -- We just came back from sonic restaurant #1286 located on Warden in North Little Rock, Arkansas and were very disappointed with our experience there. We placed our order for 3 items. Waited a really long time before receiving only one (incomplete) item and being told that the remainder of our order had been given away to another customer. That was it. No apology. Nothing. Just "wait until I can remake your order and bring it out". We waited even longer to receive the rest of our order and when the last 2 items were delivered they were wrong as well! When we went to the door to ask for the missing things we were treated very rudely.
One of the employees opened up the door and annoyingly asked "Did you need something?" We told them what we needed and she tossed it out to us and as if we were wasting her time asked "well? Is that all?". We just left because we had somewhere to be, but this is not the first time that this particular sonic has been lacking in tact and customer service.
Also, when we finally got to our destination and unpacked the food, we found that the burgers we were given weren't even what we had ordered. The burgers alone cost nine dollars and we were given a cheaper type than what we had paid for. Very disappointing. We won't be going back. I noticed that there is no customer complaint website or comment phone number listed on the receipt. Maybe Sonic is aware that their service is sub par.
MEMPHIS, TENNESSEE -- My husband visited the Sonic on 4/28/08, he ordered 2 large Oreo blast and 1 order of Cinna buns. When he came home I noticed that the ice cream felt "lite" as if nothing was in the bottom of the cup. So I looked through the ice cream to find that there was NO ice cream at the bottom. It was just enough at the top and the rest was filled with whip cream. I was very irritated by this and refused to eat it, so I drove back to the same sonic and requested a refund. The manager was ghetto and she was a little rude and didn't even try to say sorry, here is something for your trouble or anything. I will NOT visit that Sonic again!
AMARILLO, TEXAS -- My husband ordered at 3:45pm, two large cranberry slushes, and one 44oz. diet coke. The three drinks came to $5.28. I left a message at the main office, but have not received a call back. This Sonic Drive-In is located on 45th St. in Amarillo,TX. I called and talked to the Manager (Jessica) and she said the ticket was right. That fruit drinks do not count. Now the foam cup reads "HAPPY HOUR" Every Day 2-4pm. 1/2 Price Drinks & Slushes. OMG, what the heck is this a rip off to the consumer? The two cranberry drinks were not even a slush. They had regular ice not slush (Another rip off).
Jessica told me to bring the receipt. How can I do that when my husband was not given a receipt? These Sonics in Amarillo are going downhill deluxe. We can go out of town and get a decent hamburger and drink at another Sonic and get what we ordered. I would like for whomever is in charge to call me ASAP. My phone number is **. The girl that brought my husband the receipt in her hand and said she could not change what the computer says, that is GRAP. I have managed motels, restaurants, school teacher and law enforcement. Give me a break. I am not stupid about things such as this. Thanks.
MONROE, LOUISIANA -- I recently went to Sonic and purchased a Two Jr Wraps. I had heard they were good and being a college student funds are low. Someone told me they were good so I went ahead and bought them. Long story short they were AWFUL. They were far too salty and soggy. I took one bite and end up throwing the food away. That same night I got really ill. That to me was a double injustice. I was bedridden for 3 days. Not only was the food bad it nearly killed. I used to love their food but what happen recently has turned me completely against them. I WILL NEVER EVER EAT THERE AGAIN AS LONG AS I LIVE.