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Sonic Industries Consumer Reviews - Page 3

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Great Unexpected Service
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LEEDS, ALABAMA -- Earlier today, I went to the Sonic where I live and ordered a chicken strip dinner. I usually do not eat in my car but was strapped for time so I pulled in to a carhop spot. My lunch was about $8.00 (usually I only pay $5.00). However, I got 2 entire meals worth of food. I was already pleased with this.

Then, about 5 minutes later, as I was eating my lunch, there was a light knock on my car window. I roll down the window only to find a friendly genuine smile as the carhop asked if I needed any additional condiments! Thank you Sonic in Leeds, Alabama for wonderful service!

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Happy Hour Pricing
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HUMBLE, TEXAS -- On 1/31/08 I stopped at Sonic at approximately 3 pm. I ordered 2 jalapeño burgers, a large order of onion rings and 2 Route 44 cherry limeades. They said the total of the order was $16.65. According to the menu jalapeño cheeseburgers were 4.49 each - 8.98. The large order of onion rings are 1.49 each. So far the total should be $10.47. Adding the Route 44 limeades at $1.89 and being happy hour, should have been 2 for 1.89. Total for order should have been $12.36 plus tax. Tax is 8.25%. So total should have been totaling $13.38.

The girl that brought me the order said that I got a combo, which I did not order. I got a discount of $1.36 for combo and she said I did not get Happy Hour price because I had already gotten a discount. I did not order a combo, I ordered 2 jalapeño cheeseburger and a separate order of large onion rings. I feel I got cheated out of $3.27, which goes better in my pocket than theirs. I will think twice before I go back to Sonic and I will surely tell my friends and coworkers.

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New Menu
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I am a regular Sonic customer and am very displeased that these two items have been removed from the menu!!! Removing cheddar peppers is like removing the heart of Sonic!! These items need to be returned or else you will lose a large amount of customers!!

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No Service
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I was just at the Kingshighway Sonic in Saint Louis and I sat in the drive through for over 5 minutes with no one responding to me to take my order. I finally gave up and drove off furious. To make it even more worse there was 5 employees all talking when I drove past in the window. Terrible service!!

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Double-Dipping
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The Sonic drive-in in Bethany, Oklahoma (off Rt. 66) charges me for two orders every time I go through their drive through. This is the third time this has happened to me here, I won't be going back to that one. The charges are not duplicates, they have different unique numbers on my bank statement. They are charging me for my order and for another order. If you are handing your card to someone, watch your bank statement. I guess you just never know....

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Sonic Has Great Friendly Service
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ILLINOIS -- I ate there my whole pregnancy and the manager would always make my order fresh and personally deliver it to my car himself. Thanks Sonic you made a pregnant lady very happy.

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Latte - Hot!
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MEMPHIS, TENNESSEE -- During the cold months of last year I very much enjoyed the Hot Lattes that were offered for sale. I can understand taking them off the menu during the summer months but it would be great to have them back now that the weather has turned cooler. I am a frequent customer and would like for my voice to be heard!

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Jumper Cables
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WICHITA, KANSAS -- While I do understand that Sonic Drive-In restaurants are not garages they do deal with people in cars, cars sometimes don't start and they should have someone there who can help and not just ignore or be rude to a stranded motorist. Especially a CUSTOMER! Keeping a pair of jumper cables and hiring at least one adult isn't too much to ask, is it?

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Customer Service
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NEW BRAUNFELS, TEXAS -- I went to the Sonic on Seguin St. in New Braunfels Texas to order a junior burger. They served me an ICE CREAM CONE!! When I called to the manager he apologized but did NOTHING to rectify the situation, only saying that he heard about the error.

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Great!! And Cannot Wait for More!!!
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WARETOWN, NEW JERSEY -- They recently build the first Sonic down in South Jersey and I cannot wait for them to build more throughout the state!!!

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Sonic Industries Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 1 ratings and
67 reviews & complaints.
Contact Information:
Sonic Industries
101 Park Avenue
Oklahoma City, OK 73102
405-280-7654 (ph)
405-280-7503 (fax)
www.sonicdrivein.com
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