TUCKER, GEORGIA -- I went to the Sonic in Tucker, GA on Hugh Howell road today. I placed a VERY simple order: Sonic-sized tater tots with cheese and a regular Sonic-sized tots. When the order came out, they brought me a small tater tots and a small tots with cheese. I brought this to the carhop's attention, and she set out to correct the problem. HOWEVER, when she came back she brought me a Sonic -sized tots, nothing else.
At this point, I asked for the manager and explained to her what the order was supposed to be and how difficult it had been screwed up! She went in and came back out with a Sonic-sized tots with cheese, and handed me a bag with the other tots in it. However, it was a small order of tater tots, not a Sonic-sized tots.
At this point, we just took it and left, since talking to the manager obviously did no good!!! And to make matters worse, when I got home and settled down we realized that not only had they consistently screwed the damned order up, they also overcharged us!! All things considered, THEY SUCK!
GROVEPORT, OHIO -- I've seen Sonic around for quite some time passing through different cities. There was never one close enough to try, and I was disappointed. So when a Sonic was being built less than a half mile from my house I was enthusiastic. Watched it being built, and anticipating the progress knowing that I can at last try what I've been hearing about. It finally opened. Bunch of big orange cones in the driveway, not too tasteful. Made my way to the "speaker box". Had to give my order no fewer than four times and I'm sure I was enunciating clearly. When it was time to get my order, there seemed to be some kind of confusion.
She looked at my bag, left for a while, came back, and the process repeated a few times. When it finally came time for my payment she took my credit card and proceeded to hand me a bag. A bag with half my order. I asked for my credit card back and a little more confusion ensued. Got my credit card back, and before I pulled away, I noticed that half my order was missing. Informed her as such. More confusion. Finally got the second part of my order. It was cold, possibly not even cooked. What a disappointment. I will not be back.
NORTH LITTLE ROCK, ARKANSAS -- We just came back from sonic restaurant #1286 located on Warden in North Little Rock, Arkansas and were very disappointed with our experience there. We placed our order for 3 items. Waited a really long time before receiving only one (incomplete) item and being told that the remainder of our order had been given away to another customer. That was it. No apology. Nothing. Just "wait until I can remake your order and bring it out". We waited even longer to receive the rest of our order and when the last 2 items were delivered they were wrong as well! When we went to the door to ask for the missing things we were treated very rudely.
One of the employees opened up the door and annoyingly asked "Did you need something?" We told them what we needed and she tossed it out to us and as if we were wasting her time asked "well? Is that all?". We just left because we had somewhere to be, but this is not the first time that this particular sonic has been lacking in tact and customer service.
Also, when we finally got to our destination and unpacked the food, we found that the burgers we were given weren't even what we had ordered. The burgers alone cost nine dollars and we were given a cheaper type than what we had paid for. Very disappointing. We won't be going back. I noticed that there is no customer complaint website or comment phone number listed on the receipt. Maybe Sonic is aware that their service is sub par.
MEMPHIS, TENNESSEE -- My husband visited the Sonic on 4/28/08, he ordered 2 large Oreo blast and 1 order of Cinna buns. When he came home I noticed that the ice cream felt "lite" as if nothing was in the bottom of the cup. So I looked through the ice cream to find that there was NO ice cream at the bottom. It was just enough at the top and the rest was filled with whip cream. I was very irritated by this and refused to eat it, so I drove back to the same sonic and requested a refund. The manager was ghetto and she was a little rude and didn't even try to say sorry, here is something for your trouble or anything. I will NOT visit that Sonic again!
AMARILLO, TEXAS -- My husband ordered at 3:45pm, two large cranberry slushes, and one 44oz. diet coke. The three drinks came to $5.28. I left a message at the main office, but have not received a call back. This Sonic Drive-In is located on 45th St. in Amarillo,TX. I called and talked to the Manager (Jessica) and she said the ticket was right. That fruit drinks do not count. Now the foam cup reads "HAPPY HOUR" Every Day 2-4pm. 1/2 Price Drinks & Slushes. OMG, what the heck is this a rip off to the consumer? The two cranberry drinks were not even a slush. They had regular ice not slush (Another rip off).
Jessica told me to bring the receipt. How can I do that when my husband was not given a receipt? These Sonics in Amarillo are going downhill deluxe. We can go out of town and get a decent hamburger and drink at another Sonic and get what we ordered. I would like for whomever is in charge to call me ASAP. My phone number is **. The girl that brought my husband the receipt in her hand and said she could not change what the computer says, that is GRAP. I have managed motels, restaurants, school teacher and law enforcement. Give me a break. I am not stupid about things such as this. Thanks.
MONROE, LOUISIANA -- I recently went to Sonic and purchased a Two Jr Wraps. I had heard they were good and being a college student funds are low. Someone told me they were good so I went ahead and bought them. Long story short they were AWFUL. They were far too salty and soggy. I took one bite and end up throwing the food away. That same night I got really ill. That to me was a double injustice. I was bedridden for 3 days. Not only was the food bad it nearly killed. I used to love their food but what happen recently has turned me completely against them. I WILL NEVER EVER EAT THERE AGAIN AS LONG AS I LIVE.
LEEDS, ALABAMA -- Earlier today, I went to the Sonic where I live and ordered a chicken strip dinner. I usually do not eat in my car but was strapped for time so I pulled in to a carhop spot. My lunch was about $8.00 (usually I only pay $5.00). However, I got 2 entire meals worth of food. I was already pleased with this.
Then, about 5 minutes later, as I was eating my lunch, there was a light knock on my car window. I roll down the window only to find a friendly genuine smile as the carhop asked if I needed any additional condiments! Thank you Sonic in Leeds, Alabama for wonderful service!
HUMBLE, TEXAS -- On 1/31/08 I stopped at Sonic at approximately 3 pm. I ordered 2 jalapeño burgers, a large order of onion rings and 2 Route 44 cherry limeades. They said the total of the order was $16.65. According to the menu jalapeño cheeseburgers were 4.49 each - 8.98. The large order of onion rings are 1.49 each. So far the total should be $10.47. Adding the Route 44 limeades at $1.89 and being happy hour, should have been 2 for 1.89. Total for order should have been $12.36 plus tax. Tax is 8.25%. So total should have been totaling $13.38.
The girl that brought me the order said that I got a combo, which I did not order. I got a discount of $1.36 for combo and she said I did not get Happy Hour price because I had already gotten a discount. I did not order a combo, I ordered 2 jalapeño cheeseburger and a separate order of large onion rings. I feel I got cheated out of $3.27, which goes better in my pocket than theirs. I will think twice before I go back to Sonic and I will surely tell my friends and coworkers.
ROWLETT, TEXAS -- This is the worst Sonic ever. All of the Sonic in the area are good, but this one has a problem. Their limeades taste like unflavored tonic water. I complained the 1st time this happened and was told "This is how they taste." Uh, not anywhere else!
Tried again a year or so later thinking it was a one-off situation. Same problem. After a couple more years, tried again (curiosity more than anything). Still "unflavored." In all these years, all the other Sonic made them correctly. Went back once more and I'll be darned. It tasted like a limeade. A few months later, my daughter found an ant in her drink from there! Their food never was as good as any other Sonic, either. This Sonic is horrible! Never again.
ROCHESTER, NEW YORK -- OK I live in Rochester NY and I have to say I am very disappointed in the fact that you advertise sonic on t.v here and the closest one is Franklin OH. I do not want to drive 7 and a half hours for your food. I lived in Tennessee and was a frequent customer. I love sonic and every time I see the commercial on t.v I get furious about it. It would be great if you would consider putting some in Rochester NY. I know my family and all my friends are dying to try it because I rant and rave about how god it was to have when I lived down south.
I find it messed up there are none in the northern states and feel its not right. So please bring it this way. If your not going to then stop playing the damn commercials. Thank you!