NORTH LITTLE ROCK, ARKANSAS -- We just came back from sonic restaurant #1286 located on Warden in North Little Rock, Arkansas and were very disappointed with our experience there. We placed our order for 3 items. Waited a really long time before receiving only one (incomplete) item and being told that the remainder of our order had been given away to another customer. That was it. No apology. Nothing. Just "wait until I can remake your order and bring it out". We waited even longer to receive the rest of our order and when the last 2 items were delivered they were wrong as well! When we went to the door to ask for the missing things we were treated very rudely.
One of the employees opened up the door and annoyingly asked "Did you need something?" We told them what we needed and she tossed it out to us and as if we were wasting her time asked "well? Is that all?". We just left because we had somewhere to be, but this is not the first time that this particular sonic has been lacking in tact and customer service.
Also, when we finally got to our destination and unpacked the food, we found that the burgers we were given weren't even what we had ordered. The burgers alone cost nine dollars and we were given a cheaper type than what we had paid for. Very disappointing. We won't be going back. I noticed that there is no customer complaint website or comment phone number listed on the receipt. Maybe Sonic is aware that their service is sub par.
MEMPHIS, TENNESSEE -- My husband visited the Sonic on 4/28/08, he ordered 2 large Oreo blast and 1 order of Cinna buns. When he came home I noticed that the ice cream felt "lite" as if nothing was in the bottom of the cup. So I looked through the ice cream to find that there was NO ice cream at the bottom. It was just enough at the top and the rest was filled with whip cream. I was very irritated by this and refused to eat it, so I drove back to the same sonic and requested a refund. The manager was ghetto and she was a little rude and didn't even try to say sorry, here is something for your trouble or anything. I will NOT visit that Sonic again!
AMARILLO, TEXAS -- My husband ordered at 3:45pm, two large cranberry slushes, and one 44oz. diet coke. The three drinks came to $5.28. I left a message at the main office, but have not received a call back. This Sonic Drive-In is located on 45th St. in Amarillo,TX. I called and talked to the Manager (Jessica) and she said the ticket was right. That fruit drinks do not count. Now the foam cup reads "HAPPY HOUR" Every Day 2-4pm. 1/2 Price Drinks & Slushes. OMG, what the heck is this a rip off to the consumer? The two cranberry drinks were not even a slush. They had regular ice not slush (Another rip off).
Jessica told me to bring the receipt. How can I do that when my husband was not given a receipt? These Sonics in Amarillo are going downhill deluxe. We can go out of town and get a decent hamburger and drink at another Sonic and get what we ordered. I would like for whomever is in charge to call me ASAP. My phone number is **. The girl that brought my husband the receipt in her hand and said she could not change what the computer says, that is GRAP. I have managed motels, restaurants, school teacher and law enforcement. Give me a break. I am not stupid about things such as this. Thanks.
MONROE, LOUISIANA -- I recently went to Sonic and purchased a Two Jr Wraps. I had heard they were good and being a college student funds are low. Someone told me they were good so I went ahead and bought them. Long story short they were AWFUL. They were far too salty and soggy. I took one bite and end up throwing the food away. That same night I got really ill. That to me was a double injustice. I was bedridden for 3 days. Not only was the food bad it nearly killed. I used to love their food but what happen recently has turned me completely against them. I WILL NEVER EVER EAT THERE AGAIN AS LONG AS I LIVE.
LEEDS, ALABAMA -- Earlier today, I went to the Sonic where I live and ordered a chicken strip dinner. I usually do not eat in my car but was strapped for time so I pulled in to a carhop spot. My lunch was about $8.00 (usually I only pay $5.00). However, I got 2 entire meals worth of food. I was already pleased with this.
Then, about 5 minutes later, as I was eating my lunch, there was a light knock on my car window. I roll down the window only to find a friendly genuine smile as the carhop asked if I needed any additional condiments! Thank you Sonic in Leeds, Alabama for wonderful service!
HUMBLE, TEXAS -- On 1/31/08 I stopped at Sonic at approximately 3 pm. I ordered 2 jalapeño burgers, a large order of onion rings and 2 Route 44 cherry limeades. They said the total of the order was $16.65. According to the menu jalapeño cheeseburgers were 4.49 each - 8.98. The large order of onion rings are 1.49 each. So far the total should be $10.47. Adding the Route 44 limeades at $1.89 and being happy hour, should have been 2 for 1.89. Total for order should have been $12.36 plus tax. Tax is 8.25%. So total should have been totaling $13.38.
The girl that brought me the order said that I got a combo, which I did not order. I got a discount of $1.36 for combo and she said I did not get Happy Hour price because I had already gotten a discount. I did not order a combo, I ordered 2 jalapeño cheeseburger and a separate order of large onion rings. I feel I got cheated out of $3.27, which goes better in my pocket than theirs. I will think twice before I go back to Sonic and I will surely tell my friends and coworkers.
ROWLETT, TEXAS -- This is the worst Sonic ever. All of the Sonic in the area are good, but this one has a problem. Their limeades taste like unflavored tonic water. I complained the 1st time this happened and was told "This is how they taste." Uh, not anywhere else!
Tried again a year or so later thinking it was a one-off situation. Same problem. After a couple more years, tried again (curiosity more than anything). Still "unflavored." In all these years, all the other Sonic made them correctly. Went back once more and I'll be darned. It tasted like a limeade. A few months later, my daughter found an ant in her drink from there! Their food never was as good as any other Sonic, either. This Sonic is horrible! Never again.
ROCHESTER, NEW YORK -- OK I live in Rochester NY and I have to say I am very disappointed in the fact that you advertise Sonic on TV here and the closest one is Franklin OH. I do not want to drive 7 and a half hours for your food. I lived in Tennessee and was a frequent customer. I love Sonic and every time I see the commercial on TV I get furious about it.
It would be great if you would consider putting some in Rochester NY. I know my family and all my friends are dying to try it because I rant and rave about how good it was to have when I lived down south. I find it messed up there are none in the northern states and feel it's not right. So please bring it this way. If you're not going to then stop playing the damn commercials. Thank you!
DOWNTOWN DENVER, COLORADO -- I try not to bore people with my gripes about FF joints but after reading Shanda's plight yesterday to get a Sonic in her area, I just have to say they just aren't that good! Today, I stood in line for about FOUR minutes to order this Jumbo Popcorn Chicken and what I got was overcooked chicken pieces that were so salty that even the RANCH DRESSING on the side couldn't tone it down.
It's risky enough having dipping sauces trying to plop onto your clothing but having to bathe every piece in it is downright scary but I digress. Their burgers are dry as a bone. Their drinks are pretty good but Micky D's food tastes better than what I have had from Sonic. So as far as the meal went I give it 2 thumbs down and just a warning to Tabitha/Eillen, there were no visible booster chairs...
MANSFIELD, TEXAS -- So I go to the Sonic in Mansfield TX (FM157) to get a quick burrito before church. As an afterthought I added a glass of ice water. The SAME ice water that everyone else (e.g. Jack-In-The-Box, Taco Bueno, Taco Bell, etc) gives you for free and Sonic charges me an extra $0.25. Now is a quarter going to break the bank - no, of course not. But it is a matter of principle. If everyone else is still giving water for free why would I continue going to Sonic? You guessed it, I won't. If Sonic cared anything at all about my opinion (or anyone else's) they'd publish a customer service number where I could call them.