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Bad Customer Service
Posted by on
NORTH LITTLE ROCK, ARKANSAS -- We just came back from sonic restaurant #1286 located on Warden in North Little Rock, Arkansas and were very disappointed with our experience there. We placed our order for 3 items. Waited a really long time before receiving only one (incomplete) item and being told that the remainder of our order had been given away to another customer. That was it. No apology. Nothing. Just "wait until I can remake your order and bring it out". We waited even longer to receive the rest of our order and when the last 2 items were delivered they were wrong as well! When we went to the door to ask for the missing things we were treated very rudely. One of the employees opened up the door and annoyingly asked "Did you need something?" We told them what we needed and she tossed it out to us and as if we were wasting her time asked "well? is that all?". We just left because we had somewhere to be, but this is not the first time that this particular sonic has been lacking intact and customer service.

Also, when we finally got to our destination and unpacked the food, we found that the burgers we were given weren't even what we had ordered. The burgers alone cost nine dollars and we were given a cheaper type than what we had paid for. Very disappointing. We won't be going back. I noticed that there is no customer complaint website or comment phone number listed on the receipt.

Maybe Sonic is aware that their service is sub par.
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Anonymous on 07/26/2008:
Sonic was pretty good about 30 years ago.
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Ice Cream
Posted by on
MEMPHIS, TENNESSEE -- My husband visited the Sonic on 4/28/08, he ordered 2 large Oreo blast and 1 order of Cinna buns. When he came home I noticed that the ice cream felt "lite" as if nothing was in the bottom of the cup. So I looked through the ice cream to find that there was NO ice cream at the bottom it was just enough at the top and the rest was filled with whip cream. I was very irritated by this and refused to eat it, so I drove back to the same sonic and requested a refund.

The manager was ghetto and she was a little rude and didn't even try to say sorry, here is something for your trouble or anything. I will NOT visit that Sonic again!
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heaven17 on 04/29/2008:
"The manager was ghetto..."

Could have left this little bit out.
Mrs. V on 04/29/2008:
"The manager was ghetto..."

Could have left this little bit out.

I agree. Saying things such as that hurts your review, not helps it.
DebtorBasher on 04/29/2008:
Did they give you a refund? What did she do that was "A little rude"?
dimplepie on 04/29/2008:
What defines ghetto, anyway? Kind of rude to say that just because your nutritious ice cream wasn't perfect...
moneybags on 04/29/2008:
Your prejudices are showing.
ejack053824 on 04/29/2008:
Betta not visit dat Sonic again mofo...mite hava cap busted in yo ass if ya do. Word!
DebtorBasher on 04/29/2008:
Ejack...don't let yo pugs hear you talkin' like dat!
ejack053824 on 04/29/2008:
My pugs love watching Eddie Griffin for some odd reason. Every time he's on TV...movement stops and they just stare at the TV.
DebtorBasher on 04/29/2008:
Here's one for your Pugs:
LeeSee on 04/29/2008:
So the whipped cream is lighter than air and just floats at the top of the cup???
LeeSee on 04/29/2008:
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Got Cheated
Posted by on
AMARILLO, TEXAS -- My husband ordered at 3:45pm two large cranberry slushes, and one 44oz. diet coke. The three drinks came to $5.28. I left a message at the main office, but have not received a call back.

This Sonic Drive-In is located on 45th St. in Amarillo,TX. I called and talked to the Manager(Jessica) and she said the ticket was right. That fruit drinks do not count. Now the foam cup reads "HAPPY HOUR" Every Day 2-4pm. 1/2 Price Drinks & Slushes. OMG, what the heck is this a rip off to the consumer? The two cranberry drinks were not even a slush. They had regular ice not slush (Another rip off). Jessica told me to bring the receipt. How can I do that when my husband was not given a receipt? These Sonics in Amarillo are going down hill deluxe. We can go out of town and get a decent hamburger and drink at another Sonic and get what we ordered. I would like for whom ever is in charge to call me ASAP. My phone number is (806)358-4943. The girl that brought my husband the receipt in her hand and said she could not change what the computer says, that is GRAP.

I have managed motels, restaurants, school teacher and law enforcement. Give me a break. I am not stupid about things such as this.

Thanks, Jackie Cox
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spiderman2 on 04/24/2008:
You might want to take your phone number out of this before every freak on the internet is calling you.
heaven17 on 04/24/2008:
You were a school teacher?
madconsumer on 04/24/2008:
it is to bad that this happens. but you are not the first to have the same mis-understanding.
Principissa on 04/24/2008:
I'd be more worried about all the creeps from the internet who will be calling you now than be over charged for a drink. Please edit your post and remove your personal information. It is dangerous.
DebtorBasher on 04/24/2008:
I agree with the above, you should never post your phone number or any other personal info on the internet...for your own safety and protection. You can click the edit button and remove it.
Anonymous on 04/24/2008:
What is "GRAP"?
ejack053824 on 04/24/2008:
Maybe I should leave my phone number on a post here. I invite all the freaks to call me. LOL!
tander on 04/24/2008:
I'll give her a call and tell her to remove her
DebtorBasher on 04/24/2008:
Freaks? Well Ejack, I guess that means you don't want me calling you then :(
ejack053824 on 04/24/2008:
GothicSmurf on 04/25/2008:
I'll call you ejack! ;)

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Jr Grilled Chicken Wrap
Posted by on
MONROE, LOUISIANA -- I recently went to Sonic and purchased a Two Jr Wraps. I had heard they were good and being a college student funds are low. Someone told me they were good so I went ahead and bought them. Long story short they were AWFUL. They were far too salty and soggy. I took one bite and end up throwning the food away. That same night I got really ill. That to me was a double injustice. I was bed ridden for 3 days. Not only was the food bad it nearly killed. I used to love their food but what happen recently has turned me completely against them.

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Anonymous on 04/16/2008:
That wife lady who is always browbeating the wimpy husband on the sonic commercials is starting to show her age. Maybe too much sonic food or she's hitting the pipe but either way I refuse sonic until she's replaced.
Anonymous on 04/16/2008:
Sonic food is horrible(IMO).I like their root beer floats,and that's about it.

Principissa on 04/16/2008:
I ate at Sonic once and it was awful. The only good thing to come out of that meal (if you could call it that) was the Cherry Limeaid drink that I got.
GothicSmurf on 04/16/2008:
I LOVE Sonic!
Ponie on 04/16/2008:
Only ate there twice while I was out of town visiting. Wish we had one near me. I enjoyed their food very much.

Poster, for your sake, I hope while in college you're taking composition/essay classes.
heaven17 on 04/16/2008:
If it tasted bad, that's certainly a valid complaint, but if you don't know for a fact that the food made you sick ((and I mean having medical evidence to back up those claims), you shouldn't post accusations like this. You could have gotten ill for any number of non-food-related reasons.
Crown Jules on 04/16/2008:
Way to be reasonable and clear-thinking there, OP. Why in heaven's name would you buy two of something you didn't even know you would like? Taste is subjective and I'll bet the person who recommended the wrap likes it. Or maybe you just got a bad one. Mistakes do happen, you know.

I just love people who write off an entire chain of stores because of one bad experience or, in this case, one bad food item. Ridiculous.
Anonymous on 04/16/2008:
You said you took one bite and threw the rest away. I doubt very much that one bite can make you bed-ridden for three days. I agree with Heaven. There are numerous other reasons as to why you were sick.
Starlord on 04/16/2008:
Most often, people blame the last thing hey ate whenthey get sick. In actuality, if you get sick and you suspect food, look at what you ate two or three days ago. If one bite made you that sick, you would not have been able to get past the rotten, garbage taste. It would have to be three-quarters decomposed for one bite to make you ill for three days. and your nose would not have let you eat it unless you had a majorly bad cold.
Starlord on 04/16/2008:
BTW, I loved the grilled chicken wrap. Maybe you just got one that was over salted (remember, salt is a preservative, and before refrigeration, was the only way to preserve meat.) If you never eat at Sonic again, that just means more for me.
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Great Unexpected Service
Posted on
LEEDS, ALABAMA -- Earlier today, I went to the Sonic where I live and ordered a chicken strip dinner. I usually do not eat in my car but was strapped for time so I pulled in to a car hop spot. My lunch was about $8.00 (usually I only pay $5.00). However, I got 2 entire meals worth of food. I was already pleased with this.

Then, about 5 minutes later, as I was eating my lunch, there was a light knock on my car window. I roll down the window only to find a friendly genuine smile as the carhop asked if I needed any additional condiments!

Thank you Sonic in Leeds, Alabama for wonderful service!
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Anonymous on 02/18/2008:
way to go Sonic in Leeds,AL.
Anonymous on 02/18/2008:
" the carhop asked if I needed any additional condiments....."
Hurricane if you are going to be eating in your car and ordering up extra condiments then the thread below is a must read.
Anonymous on 02/18/2008:
LMAO!! ZZ your too much
ejack053824 on 02/18/2008:
Wow..zzrokk...that link you provided from 2004 was when I actually had a star.
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Happy Hour Pricing
Posted by on
HUMBLE, TEXAS -- On 1/31/08 I stopped at Sonic at approximately 3 pm. I ordered 2 jalapeño burgers, a large order of onion rings and 2 route 44 cherry limeades. They said the total of the order was $16.65. According to the menu jalapeño cheeseburgers were 4.49 each - 8.98. The large order of onion rings are 1.49 each. So far the total should be $10.47. Adding the route 44 limeades at $1.89 and being happy hour, should have been 2 for 1.89. Total for order should have been $12.36 plus tax. Tax is 8.25%. So total should have been totaling $13.38. The girl that brought me the order said that I got a combo, which I did not order. I got a discount of $1.36 for combo and she said I did not get Happy Hour price because I had already gotten a discount.

I did not order a combo, I ordered 2 jalapeño cheeseburger and a separate order of large onion rings. I feel I got cheated out of $3.27, which goes better in my pocket than theirs. I will think twice before I go back to Sonic and I will surely tell my friends and co-workers.
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Anonymous on 02/01/2008:
I think their food is nasty,but I like their root beer floats
Suusan B. on 02/01/2008:
Great - - now I'm hungry for a cheeseburger - - but preferably In-N-Out.
StraightShooter on 02/01/2008:
Excellent job of stating the facts. I would bet that if you were to present your complaint to management, in the same manner that you have here, Sonic would make this up to you.
music4life75 on 02/02/2008:
All for a couple of bucks? Please I wish I had only had that problem in my life!
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Sonic's Confrontational manager/ Bad Customer Service And Wrong Order Not Wanting To Give Money Back!
Posted by on
BURLINGTON, NORTH CAROLINA -- I will not be eating at the Burlington NC Sonic on hwy 70 ever again!

The male manager was childish in not wanting to give our money back, and proceeded to be confrontational with a female customer to the point that a male customer had to step in, when we told him we would complain about his bad attitude and service, and not wanting to give money back to us after getting the order wrong three times. He also proceeded to be confrontational to the point we had to call cops on him just to get our money back! All he had to do was give our money back. He did not want to, so he tried to fight the female and come into her face. Therefore, the cops were called because he was looking a fight, so as to not have to give the money back. (For those who do not understand, Cops were called because the manager was looking to fight customers rather than giving their money back so they could leave. Manager was getting out of hand and looking to fight).

Had to call the cops for him and everything, just to get him to not look a fight with us, and also to get our money back. We told the officer he could have been doing something else, rather than coming to deal with this immature male manager; where all he had to do was give money back and not come into a customer's face as if he was going to fight them, espeially a female. If the manager had just given the money back from the beginning without the cops having to tell him to, there would have been no need for the officer call.

Manager just did not want to give our money back for a wrong order and bad service and proceeded to be confrontational. "That is why the cops were called." For the potential fight.

No manager should look a fight with any customer. All he had to do was give the money back. He was childish and immature, especially for wanting to confront a female customer to fight. The cop was called to put the manager in his place and stop him from causing an unnecessary brawl.

We got our money back though! He still needs to be written up for being confrontational with customers. Very unprofessional.

We are not going back to the Sonic in Burlington, NC off of hwy 70 again off of exit 140. They do not care about the customers and hire children to work that have no customer service skills whatsoever. Manager has a nasty attitude, bad customer service skills, and made us a wrong order three times. It was a simple order.

Not going back to that location, or any sonic for this matter.
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Anonymous on 10/22/2007:
You called the police to get your money back for a $3 sandwich?

Anonymous on 10/22/2007:
emt - What did you expect him to do, call the fire department?
jenjenn on 10/22/2007: sure repeat yourself a lot.
WhineX on 10/22/2007:
Be happy the cops didn't arrest you. The police are there for dealing with real crime. You claim the manager acted childish--calling the cops over a $3 sandwich beats anything he did hands down. Next time, get the owner or franchise operator's name and contact them instead.
heaven17 on 10/22/2007:
Let's hope nobody died or anything from a real crisis while you tied up the police with this sad display.
Anonymous on 10/22/2007:
I'd like to hear the manager's side of the story.
Ponie on 10/22/2007:
Probably dialed 911, too.
Anonymous on 10/22/2007:
I bet Sonic's won't miss you.
pissed2 on 10/23/2007:
I would not eat or spend my money there. Seems like some of the people above did not see the part where he was confrontational. It coud have landed him in court, especially if he ended up touching the customers first.
He should have given the money up instead of wasting the customer and cops time.
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Sonic Does Not Care About Their Customers
Posted by on
CLOVIS, NEW MEXICO -- The Sonic on Prince Street in Clovis, NM has a drive-through, in addition to the drive-in slots. They also have the worst possible customer service I have ever experienced.

For example, they often run out of the very things they advertise on radio and TV. This morning at 9 AM, they ran out of coffee. Nobody in the building knew how to make more. Worse, nobody in the building cared enough to inform me what was going on, though I could clearly see the drama unfolding through the window.

I, the customer, had to knock on the window. I explained that I was out of time to wait, and asked if I could come back. That was met with hesitation and resistance, and a question about whether or not I wanted hot sauce for my burrito. I said yes, then explained that I no longer had time to wait for the coffee.

I did not ask for a refund, because in the past, that has only led to another ten-minute long ordeal involving some manager and the cash register. I was out of time. I drove off coffee-less, and with a handful of ketchup, not the hot sauce that was offered. That happens nearly all the time.

I will not be back to this Sonic for a long, long time. Too bad, because the food is actually really good.

All fast food restaurants need to do better at seeing things from the customer's point of view. That little sign when you pull up that says: "We are glad to provide condiments upon request" needs to come down. Why put the onus on customers? If you order fries, the employee needs to ask if you want ketchup. If you order Cheddar Peppers, the restaurant needs to ask if you want Ranch Dressing or Ketchup. Better yet, they need to just provide these items that so obviously go along with these type of orders. And if Ranch dressing is requested, don't blindly, unthinkingly, throw Ketchup in the bag instead.

Maybe Sonic needs to get out of the drive-through business altogether, and just stick to being a drive-in. In any case, please, pay attention to your customers!
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jktshff1 on 10/11/2007:
what are they, mind readers?
ask for what you want
Anonymous on 10/11/2007:
If you are not happy with the service or food, take your money somewhere else.
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Vulgar management
Posted by on
PLANO, TEXAS -- To: Sonic Corporation
Topic: Employees
Subject: Equal treatment?

Until about 2 weeks ago my minor child was employed at a location in Plano Texas. This location is owned by [name removed]. There is an employee at this location in management "she is a crew leader" she believes it is OK as she sees this behavior from her manager to yell, scream, and cuss at the associates under her. When my son informed me of this behavior I approached the asst. manager and asked him to please inform the crew leader in question this behavior was not acceptable. The result the behavior grew worse. Since the store manager was on vacation we contacted the district manager. We had a meeting with the district manager who informed us the crew leader admitted her behavior and was told that behavior was not to continue. The next day my son was written up twice for things that 2 weeks before by the very crew leader he complained about.When the manager returned he was fired. I have tried on numerous occasions to speak with someone higher up the chain but [name removed] refuses to return my call. But wait it gets better. I went to pick up my sons check. When the manager handed me the check asked her to please let her crew leader know that coming to my job and telling lies about me to management would not do her any good and to please ask her to stop "she was there in sonic uniform" The manager "I have no control over her". I informed her I would be filing complaints against her,the crew leader and sonic corp with the eeoc and the labor board. As I walked to my car "by the way I have this recorded" she turned to an elderly couple and said "I fired her son he had 3 write ups when I got back what was I supposed to do?" she had no right to tell anyone about that. And by thew way the crew leader who yells screams and cusses and admits her behavior to the district manager still has a job. So beware people this is how sonic drive in treats its employees.

I want to speak to the owner of this location.
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Anonymous on 06/17/2007:
Are you ever going to let your son grow up and learn to handle what life deals out?
Anonymous on 06/17/2007:
I must agree with KenPopcorn he is right you know, It's time to let go.
Hugh_Jorgen on 06/17/2007:
I have to agree with Ken and Lidman on this one - lie most people, your son is likely to have more sub-standard bosses in his life and learning to work with different personalities is part of growing up.
photogal on 06/17/2007:
illegal behavior is not now nor has it ever been OK.It is people like you two who allow it to continue. A parents job is to fight for the rights of their children. I wouldn't be surprised if you two worked for the company
Anonymous on 06/17/2007:
I have to agree with photogal. The only question that I have is, when your son told you about the inappropriate behavior, did you ask him if he had tried to address it on his own or did you immediately jump to his aide?
As for the crew leader that made the comment to the elderly couple, she should have been fired on the spot, that is not acceptable by any means.
Anonymous on 06/17/2007:
photogal, please calm down.
Your son must grow up and maybe one way would let him write this review, then we would have first hand information and not just an upset parents words.

I am a parent too and I understand what you are saying but I had to look at both sides first then make an informed decision.
Good Luck
Hugh_Jorgen on 06/17/2007:
What illegal behavior? Sure, it seems like the manager is a bit of an a**, but that's not illegal in Texas, neither is explaining to the elderly couple why a woman was standing at the Sonic ranting and raving.
Anonymous on 06/17/2007:
I disagree, the crew leader violated the son's rights by disclosing why the parent was ranting and raving. A mature and educated crew leader would have calmly asked the parent to meet with her and her supervisor in a private area to discuss the matter. I agree the parent should not have made a public scene either, but when it comes to protecting our children, sometimes emotions get the best of us. That does not make it OK to tell other customers that her son was fired.
Anonymous on 06/17/2007:
I agree with Kenpopcorn as well, did your son come home crying because he has to work with a mean manager. Get him another job, and stay let him handle it on his own. Your son was probably fired because his mommy kept interfeering with his job and they probably felt he was not strong enough to defend himself. He should be writing this letter not you. Also you were making a scene when they told the other couple why you were upset. I bet you embarrassed your son.
MRM on 06/17/2007:
Mom on a rampage... GOOD GOOGLY MOOGLY!
Anonymous on 06/17/2007:
MRM, wth is googly moogly? That phrase makes me frown just trying to enunciate it.

Anonymous on 06/17/2007:
Went to Sonic today for the first time in about 15 years.We don't have many in my area.There is one a few miles away(its a gas station,with a Sonic inside.No drive up box thingy.)
Anyway I had a root beer float,and it was killer.
There burgers aren't that great,but who cares its fast food.
Justusryan on 06/17/2007:
Well, now her son can't continue his lucrative career in burger flippin'!
ejack053824 on 06/17/2007:
The burgers at Sonic are really sad. Only thing good there is their shakes and that's about it.

Regarding the son...mommy..let junior handle his own problems. You shouldn't be involved whatsoever on this. What did junior do? Come home and cried on your shoulder saying "Mommy..they were mean to me at work today!" I would have told my son to NUT UP and handle it like a man!
jktshff1 on 06/17/2007:
Got to agree with ken, lid, hugh & ghost
No offense intended but,
Tell your son to grow up and handle his own affairs. If one of my employees mother came to me I would tell them it's none of their business.
Why didn't your son go pick up his own check? You ain't going to be around forever to take care of your baby!

Anonymous on 06/19/2007:
There is nothing wrong with a parent fighting for their children, but you are going overboard. If you keep fighting for him and not let him solve things on his own he is going to have trouble fighting for himself later on in life. Let him handle it on his own it might surprise you that he can handle it well. Give him the chance to learn to fight his own battles.
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Service at the Sonic in Bridgeville, DE
Posted by on
BRIDGEVILLE, DELAWARE -- I was so excited when the Sonic opened in Bridgeville, DE. I had visited the one in Wytheville, VA and was super impressed with the value, quality and service. My first three visits to the one in Bridgeville were as expected and I looked forward to having a great place to get a good fast food meal. Unfortunately, my last 3 visits have not been good. On the fourth visit, I was told they could not accommodate the drive in window because the computers were down. Well, this happens and I went next door to McDonalds. On August 20th, I had just returned home from a 5 hour driving trip and was looking forward to a delicious Sonic Burger. It was 8:30 PM on Sunday and I pulled in, used the restroom and sat at a table (which wasn't the cleanest) and proceeded to use the phone to order. I picked up the phone and then waited for 20 minutes and listened to dead silence. Needless to say, I walked out and went next door where in the space of less than 5 minutes I had a burger and soda and was walking back to my truck and utility trailer and on my way home. On September 8, I stopped for lunch and ordered a Sonic Cheeseburger and a Cherry Cream Slushie. Very shortly the food arrived and I paid AND TIPPED the employee. Shouldn't have tipped him. I got a sandwich of egg, sausage and cheese on toast. I called back and was told my food was on its way. This time I got what I ordered but it looked unappetizing. The bread was as if someone had sat on the sandwich with pieces of the roll missing, the burger and bread was ice cold as if it had sat in the refrigerator for a while. The burger looked dried out as did the cheese. I called back and asked to speak to a manager and was told he would be right out. In the interim, the button on the intercom apparently got stuck and I listened some interesting conversation among the employees inside.
The manager came out and said he would replace the sandwich, which he did and it was much better and much fresher. Needless to say, 3 strikes and you are out...I doubt that I will go out of my way to visit Sonic here in Bridgeville again.

Also, when I went to contact them to send them this feedback, I could find no email address to write to. So I posted here.
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Anonymous on 09/09/2006:
You must stop eating fast food, It will kill you, don’t eat it anymore, do yourself a favor and fined a good restaurant. Truck stops have decent food most of the time.
Anonymous on 09/09/2006:
Yeah, I'd say you have a legitimate gripe.
DebtorBasher on 09/09/2006:
Bowling Allies have good food too!
Anonymous on 09/09/2006:
lol Debtor
Anonymous on 09/09/2006:
Your sonic had a restroom? Ours don't.
Sheeba on 09/10/2006:
I normally don't eat a lot of fast food but when I do, it is because money and/or time is limited and I felt like treating myself to a burger, something else that I rarely eat. Besides I was tired and filthy from moving and being up for 27 hours without sleep, I really didn't want to go in anywhere nice. Believe me, I am in the restaurant business so I know where the good food usually is. As a single woman I tend not to go to truckstops...worked at a few and I won't go in them alone. Lot lizards have spoiled that. Bowling alleys are few and far between where I live and not usually handy when you are in strange states and on the interstate.
DebtorBasher on 09/10/2006:
emt c...what do you mean your Sonic has no restroom? All restaurants and fast foods have to have restrooms where people can "wash up" before eating...that's the law!
Anonymous on 09/11/2006:
No, really, DB! The only entrance to the 2 closest Sonic's is locked unless you are an employee. BTW, I have found this to be true of several 7-11's in this area as well. Ehhhh, Sonic ain't that great, anyway. I have actually been told by a 7-11 employee that "we don't have restrooms", yeah, I guess they just use that bush behind the back door.
Anonymous on 09/11/2006:
The same bush they used to clean the stove?
overyourhead on 12/24/2006:
emt c, the entrance to the restrooms is in the back of the building. It's usually not marked. Just a door, but the toilets are in there.
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