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Posted by Ziauddinbhayani on 09/06/2012
I bought a Sony Laptop #VGN-FE770G about 5 to 6 years back. Laptop is moving very slowly so please solve my problem.
     
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Posted by FoDaddy19 on 2012-09-07:
It's a 5 or 6 year old laptop with a 1.8 Ghz CD2 CPU, 1 GB of RAM (128 MB of which is going to the IGP) and 120GB HDD. It's just an old computer, I'm afraid. You can add another gigabyte of RAM. Which will help if you're running Vista or Win7. Also make sure you don't have any viruses or malware. You can also reduce the number of programs that start running upon booting the machine up.

I don't think Sony is going to be of any help. As the computer is obviously out of warranty. You may to see about bringing the computer to an independent computer repair shop. But 5 or 6 years a good run for a laptop overall.
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Very Very Poor Customer Service
Posted by Ppartridge on 06/22/2012
MINNESOTA -- I bought this phone online. It worked fine for 3 months and then it started having problems. I've emailed the Vendor many times on information regarding the International Warranty and was told to contact Sony Ericsson. I have talked to them many many times and they keep saying that they can not repair the phone since it was from Hong Kong. They couldn't even give me the contact information on where to send it to be repaired. I payed $170.00 an no one will give me the information I am looking for. The last call I made to Sony they gave me an E-mail address in Hong Kong, but when I went to use that, it didn't work. Now I'm back to where I started from. I've never had to deal with such incompetence in my whole life. You would think Sony merchandise is Sony merchandise, no matter where you purchase it from. They should be able to repair it or at least give me the information I need to use the International warranty on THEIR product that I was offered.
     
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Posted by frak on 2012-06-22:
I'm sure this won't help, but your complaint prompted me to do a little research. I found this article about why cell phone companies don't honor international warranties. It's an old article, but may still provide relevant insight into your problem. Link:

http://texyt.com/mobile_cellphone_international_guarantee_warranty

A quote from the article: "Grey market phones are common on eBay, and at some of the more dubious stores. But if you bring a cool new phone home from your trip to Hong Kong, then you too have joined the shadowy ranks of the gray market importers."

Another (long) quote: "How to understand your mobile warranty

"If you look at a typical product guarantee agreement, it may appear that you can get warranty service anywhere in the world. There's a hidden catch with many warranties. Your agreement is with a local subsidiary of a multi-national company. So you must return the product to that local subsidiary's service centers. Of course, that local subsidiary doesn't have service centers in other countries. In other words, Nokia USA is not the same company as Nokia Finland, and your agreement with one is not an agreement with the other.

"But wait! Have you spotted the obvious loophole here? International mail. Couldn't you just mail your phone to a service center in the country where it was purchased.

"Well, sorry, mobile phone makers have though of that. You can't mail the phone to a service center. You, the original purchaser, must carry it in personally. (Actually, another person might be allowed to take the phone in for you; service staff will usually turn a blind eye to this – just don't try mailing it, you'll probably never see your phone again). You should be aware also that Motorola service centers are particularly strict about wanting to see documentation like a warranty card or purchase receipt."

Anyway, I'm sure you know this already, but here's a link to Sony's customer service info, complete with an online chat feature. Your specific model is listed. Link:

http://www.sonymobile.com/us/support/contact-us/

Good luck!
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Poor Quality Televisions
Posted by Szhusta on 05/09/2012
Poor quality-extremely substandard product and terrible customer service. We have purchased two TV's in the last 2.5 years costing over $4.5K and they both are out or almost out. We first purchased a 60" Sony SXRD five years ago. Spent over $2300 for it. A class action lawsuit was filed and won. Unfortunately, our TV did not have problems until after the extended period. Sony customer service will not do anything. TV is totally out now.

Our newest TV started having issues when it reached 2 years old. We spent $2000 on this TV. The screen started being black on the left hand side. After about 15 minutes it would clear up. Now 3/4 of the picture is black when you turn it on and it takes almost 30 minutes to clear up. TV Salesman all know the problem exists and there are complaints all over the internet. Somehow Sony has no knowledge and will not do a thing.

Do not buy Sony's substandard products. Use to be a loyal Sony purchaser. There was a time when you didn't mind spending more for a Sony product because you knew it was a quality product and the company backed up their products. Now Sony stands for substandard and horrendous customer service.
     
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Sony Viao poor service
Posted by Brenda M on 02/23/2012
LAREDO, TEXAS -- I have had the worst service with Sony trying to get my computer repaired.

I have had my Viao 2 years this March 2012. We noticed it getting very hot on the bottom not long after purchasing the laptop and eventually at the DC Jack port. We got 3 or 4 notices about the overheating, but my laptop was not on the list. I started noticing my dcjack getting very hot to touch, got so bad that you couldn't even touch it without using a cloth to take it out and that it started becoming very loose.

I took my laptop back to Nebraska Furniture Mart to see what the problem was, where I had also purchased a 3 year extended warranty, spending another 257.00. They sent it to Assurant Solutions to be diganoised. I was told that the DC jack inside had been damanged and they would not fix it without paying for the repair. I had explained how hot it would get at the jack. I was told that this is one of Sonys biggest problems with putting a CHEAP piece of equipment in to a good product. I was told I might want to call Sony and see if they couldn't take care of the problem..

I called Sony and found out there had been a recall on the overheating of my laptop but was never informed. If I had received that recall I could have sent it in and they would have fixed it even if it was past the warranty date. I explained how hot the DC Jack would get and the bottom of the laptop. They would pass me around from person to person, two of them telling me there was no recall!! I was told by one person that it should be covered due to getting so hot due to the recall.

It could have possible caused it to break off the contector inside due to the overheating those pieces are so small I'm sure in my mind this is what has happened. Its like holding fire under a small piece of metal! Eventually its going to break from the heat!! I was hung up on for asking for managers because I couldn't understand the person speaking to me. When I would get transferred I would have to repeat over and over again what my problem was. In the end I called Customer Relations trying to make a complaint but all I got was the same thing I had already been through over and over again. They refuse to believe that this could happen.

I didn't even get to leave a complaint! I have 2 other laptops not made by Sony and are much older and never had this kind of problem not only with laptops every thing in your home anymore has a DC Jack and I haven't had one break yet. My 6 year old grandaughter has a laptop and we've not had a problem with hers having a broken DC Jack!! I am very disappointed in the service I received by all the people I talked to at Sony.

One girl I actually believed in and told me the truth about the recall and thinking I was going to get it fixed, I actually talked to her again today and she had changed her story! I guess they all get together and make sure there stories are on the same path, THEY ARE NOT GOING TO FIX IT WITHOUT TAKING YOUR MONEY!! They make so much money off of there products from consumers who think there buying something that is going to last, but I've found out they don't respect there consumers at all. Its all about them putting a dollar in there pocket they take from consumers like us who believed in a good product.

I will not buy Sony products again. They won't stand behind there work and there workers all have a different story. So I wouldn't recommend you purchasing a SONY VIAO or any Sony products if you don't won't to pay out more money when the warranty runs out a year later!
     
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Posted by Alain on 2012-02-25:
You can file an official complaint at https://www.oag.state.tx.us/consumer/complain.shtml and http://www.ftc.gov/bcp/index.shtml and the recontact Sony at http://esupport.sony.com/US/perl/support-info.pl?info_id=927 to let them know you've filed a report.
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Sony Customer Service
Posted by Deenaisa94 on 01/13/2012
CALIFORNIA -- One word, UNHAPPY. I have a Sony Vaio laptop, bought brand new in 2010. Towards the middle of 2011 my motherboard blew out! The laptop would not turn on one bit. I was still under warranty and called to tell them the issue. It took them forever to understand what I was even saying. They gave me a reference number and said a technician will call in 2-3 days. The technician called and came after a day and he could not fix it. I called Sony back telling them everything, they gave me another reference number and told me a technician would call and come again. They REFUSED to let me send in my laptop for them to fix it at the Repair Center. The technician came again and he could not fix it, only because they sent him all the wrong parts. I called again very very angry this time, and they finally told me they were going to send a box for me to ship it to Texas. They said it takes 7-10 days to get repaired and back to my home. It took them 1 1/2 months! I would call over and over again to Texas to see the status of my laptop and they always said "it will be ready in a couple of days, the technicians are working on it." Finally I received my laptop, thinking everything is okay because it turns on and works perfect. After a few days I saw that underneath my laptop it was all loose! They failed to put in the screws to hold down the bottom piece of my laptop! It was hanging on by only 2 screws! No wonder my keys felt weird and also my mouse. Now by this time, of course, my warranty is over. I call Sony and tell them the problem, they said that they will send a technician with all the screws to the laptop. The technician came with a HUGE box, and in the box were huge bags. In the two huge bags there was only one little screw in each. This is ridiculous! One of the two screws I did not need since it was one of the few already on there. I am so angry and fed up at this point. Of course, I call back Sony and tell them the problem, they apologized and gave me another reference number saying the technician will call. A few days later Sony calls me saying that my warranty is over and they can not continue this process until I purchase a new warranty. I told them that they should have gotten it right the FIRST time when my laptop was under WARRANTY, and it has to be fixed even though it is out of warranty. She told me that she will call me back, SHE NEVER DID. Today is Friday night, I am very ready to call them on Monday! Also, I am a student and need a laptop for my classes! I can not deal with this anymore.

Bottom line is, it is a shame that the products are good but their customer service is horrible.
Unless you want to deal with this problem, I don't recommend buying a Sony product.
I also recommend you to read more reviews about their customer service so you can know that it truly is horrible.
Also note that the technician has nothing to do with the horrible customer service, he was always the same guy that came and he was very unhappy as well and kindly apologize each time.
     
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Posted by At Your Service on 2012-01-14:
I've always liked Sony and their laptops. Portable computers, though, can become more easily damaged because they're constantly being plugged into and out of outlets.

Securing the laptop with screws should be covered just because of the service warranty. Anytime a service is performed, warranty coverage is generally proved to insure that service is conducted correctly. I wouldn't hesitate, though, to consider paying for an extended warranty. As you even admit, this is something you rely on.
Posted by Venice09 on 2012-01-14:
If the OP went through all of this under the original warranty, imagine what it would be like under an extended warranty! And why would anyone invest more money in a warranty if the customer service is so atrocious? Only a fool would pay for something that will undoubtedly cause more aggravation and inconvenience. And the OP doesn't sound like a fool to me.

OP, you have my sympathy, but I couldn't help laughing at your story. What a bunch of clowns!
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Not Honor Sale Price When In Stock
Posted by Eyeshoppe724 on 11/28/2011
Sign read 25% off all headphones of in store stock no exclusions listed on sign.
     
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Posted by Skye on 2011-11-28:
What reason did they give for not honoring the sale price?
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Deceptive Words
Posted by Wheryman on 11/24/2011
POTTSTOWN, PENNSYLVANIA -- I purchased a laptop at a Sony store. Soon after the printing function did not work. I took it back to the Sony store. They directed me to king of prussia or New York. I waited till I was in New York and took it to their large office there. There I was told that they had no facilities and gave ne a number to call.

The number worked and the sent me a box to return it. I did talk to a technician who called. It was difficult to communicate as he had a heavy accent and his speech was heavy. At any rate the computer was returned to me but soon the same problem and others appeared.
I noted that they advertised no hassle return. That just is not the case. They refused to talk to me. They have an office of the president which handles these matters. They told me no even though the laptop did not work-keys were popping off and computer was very slow. John at the presidents office told me he did not care. There was no one else to talk to. You tell me.
     
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Posted by warddw1526 on 2011-11-24:
The machine running slow, may be some software that is slowing it down. Have you tried a system recovery?
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White/Blue/Pink Line Down Side Of Screen
Posted by Wespas56 on 09/27/2011
2 years ago our then 3 year old plasma screen started to get a line down the left side. It was about 1/4 inch wide and extended 8 inches. We called Sony and they sent a repairman; however there was major freeway closure and so he called and discussed our problem. He told us he would see how much it would cost to repair and called us back with an estimate for $8000 to fix. We opted not to have it done, but it seems a $10,000 TV should last more than 3 years without needing such extensive repair. Are we the only ones with this problem? Sony had a class-action suit for their projection sets. Does anyone have any suggestions to help us? The line is 1" thick now and getting worse.

When troubleshooting on the Sony site there were others with similar problems but no one seemed to get resolution through Sony.
     
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Posted by At Your Service on 2011-09-28:
Rear projection and plasma are two entirely different technologies. Sony's offering to the plasma market, unfortunately, was a lot earlier than you stated you purchased the unit. This model was produced in 2003. At that time, plasma was still in it's early stages and it was well known that plasma technology had only a 5 year expectancy, at most. Surprising people paid the prices they were. If you paid anywhere near the $10,000 price, even five years ago, to be very honest, you got ripped. Within the last five years, plasma evolved considerably, especially via Pioneer. Panasonic owns a considerable amount of this technology now.

So the bad news is that you sound as if you way overpaid on an out-of-date technology five years ago. The good news, you can get a much improved plasma for about $700 new, at this time. I'd recommend looking at the Panasonic line, although Samsung and LG both have reasonable offerings out there as well. CONSIDER extended warranty coverage too. If you can get a good backing from a reliable dealer, you'll end up with a better television and be warrantied for at least the next five years.

Best of luck and keep in touch.
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Sony = Sorry product, sorry customer service
Posted by Mkbird64 on 09/17/2011
I purchased a 46" Sony Bravia May, 2011. Like so many others I was fooled into thinking that Sony made good products and would back up any lemons that slipped through quality control.
At first the picture would "blink" black, then after a minute or two everything was fine so I just thought it needed warming up. But it got worse. The screen would turn completely neon green, then fuchsia, then green/black vertical stripes, then fuzzy snow. This problem would last anywhere from 1 to 45 minutes, then all would be fine until three days ago. Now the picture comes on for one second, then the screen goes black and the picture NEVER returns.

I started contacting Sony customer service within the first month - first via online chat which was totally worthless as it was staffed by someone who seemed completely unknowledgeable who advised me to take out the surge protector and simply plug directly into the wall as if that would cure the problem. I lived with the problem for another two months since at this time, the picture would come back within minutes. When it got worse, I called Sony customer service on August 10 and after being put on hold for a very long time, I was told that a repair tech would be out on August 16. I waited and waited. When I called the repair company, I was told that a part had been ordered but it would be 2-4 weeks before it was in. I then called Sony back to complain about this delay and suggested that they should simply give me a new TV. This person said that he would have the repair company call me on the 19th to discuss the situation. I never got the call. On September 13, 5 weeks after the part had supposedly been ordered, I called the repair company only to be told that the part was not in and that it had not been shipped. So now I call Sony again - 20 minutes on hold - to complain. This person told me that the part had been shipped, but I explained that I had already spoken to the repair company, so he put me on hold again while he called the repair company. Then he transferred me to another level of customer service. This time I was promised that I would be getting a phone call on either the 15th or 16th from a Sony representative who would offer me some "alternatives." I responded that one of those alternatives better be a new television to be delivered immediately. Keep in mind that my television is only 3 1/2 months old and has NEVER worked right. As you might have guessed, I did not receive the promised phone call. So I am now absolutely convinced that Sony simply trains their customer "service" people to stall and stall until the warranty is out. Being a retired school teacher I cannot hire a lawyer but I will certainly do my best to spread the word: STAY AWAY FROM ALL SONY PRODUCTS!
     
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Posted by trmn8r on 2011-09-17:
Parts for tvs these days seem to take a long time (1-2 months) to obtain, regardless of manufacturer. I don't know why that is. It is almost as if they are made to be disposable, yet there is a warranty.

My guess is they have to be obtained from Thailand, China, Singapore, etc. I hope the situation improves, because it is silly to be without a tv for 1-2 months because of part availability.
Posted by At Your Service on 2011-09-17:
Sony does make really great products. I love both my Sony televisions. Even something like the model 520, which is an entry level LED television, is a great product.

The thing I find extremely strange about this entire review is that the O.P. never contacted the retailer. Why? If it actually was something that was showing up right away, as suggested, that would be the first thing to do.
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Blu-ray 3D movie racketeering
Posted by Red_frog35354 on 08/10/2011
It should be illegal to do what Sony is doing. They are "forcing" us to buy additional formats of a movie if we desire to buy a Blu-ray 3D movie.
For example:
If you want to buy the 3D movie version of Thor, you HAVE TO BUY the bundle that includes the 2D Blu-ray, the regular DVD and the digital copy versions. It would be OK to offer such a bundle if the 3D version was also offered by itself, but it's not.
What will those marketing idiot's think of next, bundle the VHS movie version also?

And try buying Avatar in 3D. It's only available with 2 sets of Panasonic 3D glasses.

They are SO GREEDY. Can't the just sell a $19 3D Blu-ray DVD by it self? Do they have to force us to buy those other formats, just to make a few extra bucks?
Do we have to continue to pass laws to control corporate avarice?
Don't the people who work in these corporation have any decency or scruples?
     
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Posted by At Your Service on 2011-08-10:
I actually don't see what is wrong with bundling the product. Packaged discs have been coming out since the DVD and VCD days. Even back with VHS tapes, you would sometimes have to purchase a package to get the one.

I also don't blame Panasonic (having nothing to do with Sony) for offering the 3D Avatar package with their glasses. This is a special promotion that Panasonic had to pay the movie studio for as an added enticement to purchase their brand of television. Nothing wrong with smart marketing.

I love Sony televisions, but it may be worth it for you to consider an LG 5600 series television. Although you may have already felt like you made a major investment in Sony, the 5600 can convert ANY 2D to 3D quite well. They use a polarized for of glass and doesn't require any special features on either the Blu-Ray or traditional DVD player.
Posted by Anonymous on 2011-08-10:
I think both options should be available. I would buy the bundled option so I can watch a movie on my iPad when I am traveling but that doesn't suit everyone's needs.
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