Worst Return Experience Ever!
LAREDO, PENNSYLVANIA -- Bought an action cam from Sony, I mean its Sony, what can be wrong with this multi-billion dollar industry right.. So, I decuded to return it for a refund. Sent it to Sony Consumer Direct Return Center ... read full review1 Replies - Latest reply on 03/16/2013
Damaged Sony 300 CD Changer
I purchased a brand new Sony cd changer in the box for my son which was in Iraq. When he arrived home we gave it to him. It would not play and I contacted Sony and they gave a hard-luck story telling ... read full review4 Replies - Latest reply on 09/28/2012
Never buy a Sony Vaio laptop
Vaios are more expensive than comparable products and less reliable. God help you if you experience a failure, cost of repair/part replacement will be a rip off since no 3rd party options will be available. ... read full review
Sony Viao poor service
LAREDO, TEXAS -- I have had the worst service with Sony trying to get my computer repaired.
I have had my Viao 2 years this March 2012. We noticed it getting very hot on the bottom not long after purchasing the laptop ... read full review1 Replies - Latest reply on 02/25/2012
POTTSTOWN, PENNSYLVANIA -- I purchased a laptop at a Sony store. Soon after the printing function did not work. I took it back to the Sony store. They directed me to king of prussia or New York. I waited till I was in New York and took it to their large office there. There I was told that they had no facilities and gave ne a number to call.
1 Replies - Latest reply on 11/24/2011Add reply
The number worked and the sent me a box to return it. I did talk to a technician who called. It was difficult to communicate as he had a heavy accent and his speech was heavy. At any rate the computer was returned to me but soon the same problem and others appeared.
I noted that they advertised no hassle return. That just is not the case. They refused to talk to me. They have an office of the president which handles these matters. They told me no even though the laptop did not work-keys were popping off and computer was very slow. John at the presidents office told me he did not care. There was no one else to talk to. You tell me.
I read over 50 Reviews and they where all Negative. I was worried about my camera. I shipped out on a Monday Fedex for warranty work. They received it on Wednesday and I got it back the following Tuesday. It was repaired and works great. I give praise to the service center 1 Replies - Latest reply on 11/10/2011Add reply
Over the past 4 months I've had to buy 4 controllers because of the plastic support around the left thumb knob keeps breaking as result of general normal usage. The plastic is weak & need to be re-enforced or a better plastic should be used. 1 Replies - Latest reply on 05/29/2011Add reply
Cracked laptop screen
I purchased a Sony Vaio Laptop about 10 months ago. Really liked performance but always noticed unusual amount of heat from bottom of laptop. Not sure if this had anything to do with it, but turned it ... read full review5 Replies - Latest reply on 12/27/2010
Sony Warranty Is Worthless
N December of 2009 I purchased a Sony Vaio Laptop for my daughter to use in college. Cost of laptop was $697.11, wasn't a cheap one. On September 23, 2010 (9 months later) the hard drive crashed. The ... read full review5 Replies - Latest reply on 11/19/2010
Shafted by Sony!
It was all lovely until the screen cracked dramatically (by which I mean the pixels, there's no external damage), after SIX DAYS. It was safe in my bedroom all that time, I had barely laid a finger on ... read full review3 Replies - Latest reply on 03/26/2010
On 1 June 2007 I purchased a Sony Vaio laptop for $1588. In July 2008 (2 months after the 1 year warranty), a horizontal yellow line appeared running all the way down the LCD screen. I sent it to Sony to see what was wrong and for an estimate on repairs. Sony wanted $754.24 (almost half the cost of a new one) to replace the LCD screen and then only offered a 90 day warranty for the new LCD screen.
3 Replies - Latest reply on 08/22/2008Add reply
I also bought a Toshiba laptop as a graduation present for my son. His Toshiba has had no problems at all. I think I will buy a Toshiba next time and stay away from Sony!
Don't buy from Sony
NEW JERSEY -- In May of 2003 I received as an expensive gift a 17 inch flat panel computer monitor. It cost $550 and in addition a three-year extended warranty was purchased from Best Buy for another $120.
Two ... read full review2 Replies - Latest reply on 02/18/2006
Having spent around £2000 on a Sony Vaio VGN-S3XP plus a further £200 when i allowed myself to be talked into an 'onsite corporate plus warranty' as i travel continuously and need the computer up and ... read full review4 Replies - Latest reply on 06/24/2009