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Sony Consumer Reviews - Page 3

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SONY VAIO LAPTOP... KILLING ME!
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SAN DIEGO, CALIFORNIA -- I just bought a brand new Sony Vaio laptop for my sister-in-law and started it up to get her account initially setup. It was pre-loaded with Vista Home Premium plus all the crap that Sony puts on it. For starters, I couldn't believe how long it took to get going. After a lengthy boot-up and system config, reboot, etc, I finally got to where I could try to set up the user account. That was no big deal, but once I finally got to log in with the new account I just created (after another reboot), the desktop was loaded up with an amazing number of shortcuts to a bunch of stupid trial software.

But the real fun started when I got dialog after dialog prompting me to update this and that. Of course, every time I tried to do anything (even just set the time), I got a security confirmation dialog from Windows. The security center was warning me that the installed Norton trial edition wasn't up to snuff and needed to be updated, so I went ahead and did that. It took, I kid you not, at least 30 - 45 minutes, staring at a progress bar that barely moved. Finally, after I updated Norton, Windows, Java, Adobe, etc, I finally got to where I could actually try to do something. So I launched IE, and found it overloaded with about four different add-on toolbars.

Anyway, I finally got it into some kind of half-way normal shape, but I can't believe that that's the way they configure these things by default. I'm an experienced PC user and it was quite a hassle for me (not to mention very time consuming). I can only imagine what a novice new user would have to go through.

I personally bought myself a MacBook last Christmas (my primary machine now), and although I have a few minor quirks to complain about with the Mac, overall I'm super happy with it and I have to say that this experience really underscores the difference between the way that Apple approaches things (setup was elegant and easy on the Mac) vs. the way Microsoft and their hardware vendors do things.

Oh, BTW, when I went to shut down the laptop, the power button on the start menu actually puts it in stand-by (or hibernate), not shut down, for which you must click a tiny arrow to get about six different shut-down choices. Now that I'm a Mac guy, I can only laugh...

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Unable to Deliver
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

On Thursday March 21 I decided to order a product from Sony. This product was the Walkman 262 series. My other MP3 player had broken and I looked for something that I could purchase in a pinch for my workouts. I placed the order on the 21st and purchased the extra expedited delivery. The description of the expedited delivery is... "Delivery WITHIN 1 business day following shipment". They didn't process this order until the following day. The 22nd. then shipped via FedEx.

Only problem is FEDEX doesn't deliver on the weekends. But UPS does!!! The product will not be delivered until the 25th which is a Monday! UMMMMM, I believe this is 2 BUSINESS DAYS!!! I paid for the extra, and Sony REFUSES to own up to it and REFUSES to refund my expedited shipping costs. I am a business owner. If I don't deliver a product on time, the customer is ALWAYS right and I admit to my fault, and meet the consumer half way. Sony DID NOT! I will Never buy another product from them.

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Damaged Sony 300 CD Changer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I purchased a brand new Sony cd changer in the box for my son which was in Iraq. When he arrived home we gave it to him. It would not play and I contacted Sony and they gave a hard-luck story telling me they could not do anything because the 1 year warranty had expired. I further told Sony our son just arrived home from Iraq and it was just taken from the box and will not operate at all. They could have cared less. Do not purchase Sony products, for they are junk and are not reliable. We thought we purchased the best for the money we spent for this new unit.

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Very Very Poor Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MINNESOTA -- I bought this phone online. It worked fine for 3 months and then it started having problems. I've emailed the Vendor many times on information regarding the International Warranty and was told to contact Sony Ericsson. I have talked to them many many times and they keep saying that they cannot repair the phone since it was from Hong Kong. They couldn't even give me the contact information on where to send it to be repaired. I paid $170.00 and no one will give me the information I am looking for.

The last call I made to Sony they gave me an E-mail address in Hong Kong, but when I went to use that, it didn't work. Now I'm back to where I started from. I've never had to deal with such incompetence in my whole life. You would think Sony merchandise is Sony merchandise, no matter where you purchase it from. They should be able to repair it or at least give me the information I need to use the International warranty on THEIR product that I was offered.

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Deceptive Words
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POTTSTOWN, PENNSYLVANIA -- I purchased a laptop at a Sony store. Soon after the printing function did not work. I took it back to the Sony store. They directed me to King of Prussia or New York. I waited until I was in New York and took it to their large office there. There I was told that they had no facilities and gave me a number to call.

The number worked and they sent me a box to return it. I did talk to a technician who called. It was difficult to communicate as he had a heavy accent and his speech was heavy. At any rate the computer was returned to me but soon the same problem and others appeared. I noted that they advertised no hassle return. That just is not the case. They refused to talk to me. They have an office of the president which handles these matters. They told me not even though the laptop did not work -- keys were popping off and computer was very slow. John at the president's office told me he did not care. There was no one else to talk to. You tell me.

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White/Blue/Pink Line Down Side of Screen
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2 years ago our then 3-year-old plasma screen started to get a line down the left side. It was about 1/4 inch wide and extended 8 inches. We called Sony and they sent a repairman; however there was major freeway closure and so he called and discussed our problem. He told us he would see how much it would cost to repair and called us back with an estimate for $8,000 to fix. We opted not to have it done, but it seems a $10,000 TV should last more than 3 years without needing such extensive repair.

Are we the only ones with this problem? Sony had a class-action suit for their projection sets. Does anyone have any suggestions to help us? The line is 1" thick now and getting worse. When troubleshooting on the Sony site there were others with similar problems but no one seemed to get resolution through Sony.

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Blu-ray 3D movie racketeering
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It should be illegal to do what Sony is doing. They are "forcing" us to buy additional formats of a movie if we desire to buy a Blu-ray 3D movie. For example: if you want to buy the 3D movie version of Thor, you HAVE TO BUY the bundle that includes the 2D Blu-ray, the regular DVD, and the digital copy versions. It would be OK to offer such a bundle if the 3D version was also offered by itself, but it's not
. What will those marketing idiot's think of next, bundle the VHS movie version also? And try buying Avatar in 3D. It's only available with 2 sets of Panasonic 3D glasses. They are SO GREEDY. Can't they just sell a $19 3D Blu-ray DVD by itself? Do they have to force us to buy those other formats just to make a few extra bucks? Do we have to continue to pass laws to control corporate avarice? Don't the people who work in this corporation have any decency or scruples?

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Dissatisfied With My Sony Laptop
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I bought a Sony VAIO Laptop one year ago on Thanksgiving weekend. The cost of the Sony far exceeded that of competitor's offerings. I was fooled to think that the cost was a justified trade-off for better quality. One year later the "D" on my keyboard sticks. I only use my laptop for e-mails and online shopping and I never eat or drink while in use. I am the only user on this laptop and I'm only on the computer for less than 2 hours per week.

I called Sony customer service in hopes that they would cover the cost of repair, since it was just past the warranty. I was bluntly told by the customer service representative that Sony doesn't make exceptions. They will not pay for any part of the repair costs. Bottom line is the name Sony doesn't mean quality. Don't be fooled by the name. I will NEVER buy another Sony product.

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Refurbished Nightmare
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LAREDO, TEXAS -- Buy refurbished items from Sony Style at your peril. Bought a mini-HiFi last month, and it had a mechanical error on the CD player right out of the box. The local authorized repair center down the road said they couldn't give me warranty service because I didn't have an invoice. I brought in the email receipt for my online purchase, but that wasn't acceptable to them, even though Sony said it would be.

Next step was following Sony's advice to send it to their repair center in Laredo, TX. I had to contact them myself, and it gets bad right away. Everybody speaks with Spanish accent, and when you are on hold it's Spanish music. I have to put up a stink about shipping, so they agree to email me a UPS label.

A week after UPS tracking says it was received, Juan ** calls and tells me that the radio was damaged in transit. I contact UPS to file a claim and they say that the Sony Repair center paid for shipping, so I can't file a claim. I contact Sony Customer relations and they quote me the manufacturer's limited warranty line. I have been a loyal Sony customer, but now I wonder. I will think long and hard about buying something online again to save $50 because now I am out $80 with nothing to show for it.

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Sony Has a Total Lack of Respect for Customers.
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I ordered a computer from Sony October 21st. First, I thought that since I paid to be shipped in two days (I paid $89 for this), I would get it the 23rd. Then it turned out that you were building my computer and it would take 7 to 10 days plus the 2 days of shipping, which I thought was very excessive. I called about 4 times to inquire about the status of my order (I was in urgent need of this computer) and they said it was being built. They said the ship date was October 29th.

Then when it didn't ship, I called again and they said that's only an estimated ship date and that it would ship November 2nd. I requested to talk to a manager to get some guarantee that it would actually ship Nov. 2nd, but amazingly, they said Sony doesn't have managers on-call. On Nov. 2nd, I got a message that my product is out of stock. How can you be out of stock on something that you custom built??? And why did Sony wait all this time to tell me this??!?! I don't have an answer because I can't even talk to a manager.

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1.2 out of 5, based on 8 ratings and
44 reviews & complaints.
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