??, INDIANA -- I sent the below response to John [removed] on Wednesday and never got a response. The agents assured me once again that the disc would be at my house yesterday and “a shocker” it was not there. ... read full review2 Replies - Latest reply on 02/08/2014
UNKNOWN, OHIO -- I cannot believe the business model you have chosen to sell your ps4. I have been trying for two months here in Ohio to find one to purchase but because you have chosen to ration them out in a ridiculous drip drip drip fashion, I, a 63 year old grandfather cannot get one for my grandson. This practice of, get one if you can is beyond idiotic. Older Americans, such as myself, aren't going to camp out for days, ruin our Holidays, to fight off teenagers for a product that is rationed out .Are your ad and distribution people all teenagers?Who came up with this promotional abortion?1 Replies - Latest reply on 12/13/2013Add reply
FORT MYERS, FLORIDA -- Worst customer service of any company I have ever dealt with. I am about to send my camera back for the 3rd time! The first time they didn't even work on both issues I told them about. They continue to not listen. About a month after responding to me once, they sent the same exact response to me again! At the beginning they didn't even respond to me at all. They refuse to give me a refund and (until today) have not even acknowledged the fact that I have asked for a refund about 4 times now.
They completely ignore customers requests and refuse to compromise on issues. The time Sony and I have spent on this lemon of a product has far outweighed the cost of the item.
I got this message from my friend and it included a redeem code which is not working. Add reply
PENNSYLVANIA -- Bought a Sony laptop Oct of 2010 at a cost of $700.00. Starting in Dec. of 2012 black screen all the time off and on was with premium tech support trying to fix it. They had it running off and on then ... read full review
Unable to Deliver
On Thursday March 21 I decided to order a product from Sony. This product was the Walkman 262 series. My other MP3 player had broken and I looked for something that I could purchase in a pinch for my ... read full review1 Replies - Latest reply on 03/23/2013
Too angry to go into detail. Perhaps their products are superior, or maybe it's just marketing and reputation, but you should not buy from Sony SOLELY based on their HORRIFIC customer service and obstinate workers and multitude of stupid and lame excuses for why they are incapable and useless. They don't even have an official complaint department to direct issues towards so they can fix their bologna problems! Any advice on how I can really get them to pay attention to my complaint? Or stick it to them? Or get recompense for their ineptitude, I would REALLY appreciate it. Even if all I can do is complain about how POOR they are on every site that is worth posting on, I'd appreciate a list.
2 Replies - Latest reply on 11/30/2012Add reply
That said, for every nasty complaint I write about Sony, I plan on writing a nice review about companies and products I approve of. I'm not a nasty person who ONLY writes nasty reviews. I don't like writing reviews AT ALL, but will balance it out by praising recent products I've bought and love from Best Buy, Vizio, Amazon, etc.
I bought a Sony Laptop #VGN-FE770G about 5 to 6 years back. Laptop is moving very slowly so please solve my problem. 1 Replies - Latest reply on 09/07/2012Add reply
Very Very Poor Customer Service
MINNESOTA -- I bought this phone online. It worked fine for 3 months and then it started having problems. I've emailed the Vendor many times on information regarding the International Warranty and was told to contact ... read full review1 Replies - Latest reply on 06/22/2012
Poor quality-extremely substandard product and terrible customer service. We have purchased two TV's in the last 2.5 years costing over $4.5K and they both are out or almost out. We first purchased a 60" Sony SXRD five years ago. Spent over $2300 for it. A class action lawsuit was filed and won. Unfortunately, our TV did not have problems until after the extended period. Sony customer service will not do anything. TV is totally out now.
Our newest TV started having issues when it reached 2 years old. We spent $2000 on this TV. The screen started being black on the left hand side. After about 15 minutes it would clear up. Now 3/4 of the picture is black when you turn it on and it takes almost 30 minutes to clear up. TV Salesman all know the problem exists and there are complaints all over the internet. Somehow Sony has no knowledge and will not do a thing.
Do not buy Sony's substandard products. Use to be a loyal Sony purchaser. There was a time when you didn't mind spending more for a Sony product because you knew it was a quality product and the company backed up their products. Now Sony stands for substandard and horrendous customer service.
Sony Customer Service
CALIFORNIA -- One word, UNHAPPY. I have a Sony Vaio laptop, bought brand new in 2010. Towards the middle of 2011 my motherboard blew out! The laptop would not turn on one bit. I was still under warranty and called ... read full review2 Replies - Latest reply on 01/14/2012
Sign read 25% off all headphones of in store stock no exclusions listed on sign. 1 Replies - Latest reply on 11/28/2011Add reply
BAY AREA, CALIFORNIA -- So I bought a Sony laptop. It costs me around 900 dollars with a year warranty. I chose this laptop over Mac because it was cheaper and I already had an iPhone. 1 year later. THE BATTERY IS TERRIBLE. I can only use it for one hour and its dead. I cannot take it to class even without it dying its unrealiable and I'm miserable by buying it. I wish I never bought it. BUY A MAC DONT BUY FROM THIS COMPANY. After the warranty they don't care about you at all. Make the right choice1 Replies - Latest reply on 10/25/2011Add reply
Don't Back Their Warranty
I bought a Sony 330A digital camera off of eBay on May 5th of 2011. Just shortly after my purchase I noticed a malfunction on the camera. I called the seller and was told they could not find anything ... read full review3 Replies - Latest reply on 10/05/2013
Blu-ray 3D movie racketeering
It should be illegal to do what Sony is doing. They are "forcing" us to buy additional formats of a movie if we desire to buy a Blu-ray 3D movie.
If you want to buy the 3D movie version ... read full review2 Replies - Latest reply on 08/10/2011
Sony I shipped you a DRBT100CX/Blue they sent me a Sliver unit now color may not seemed that important to you but they were hard to come by at reasonable price. All I WANT IS WHAT I SENT THEM IN FOR REPAIR ....... 1 Replies - Latest reply on 07/14/2011Add reply
My baby monitor stopped working just months after purchase. Called Sony and was told they are so very sorry but without a copy of my receipt from months earlier they would not be able to help me. They didn't try to work with me and just kept on repeating themselves over and over again. I am being punished for not saving all of my receipts?
1 Replies - Latest reply on 07/06/2011Add reply
They wouldn't look the product up by the lot numbers on the monitor just kept telling me that the receipt was needed.
I purchased this camera for a family wedding. It took fine pictures for about two months, and while on a trip of a lifetime just stopped working. I had it repaired, still under warranty. Approximately six months later, stopped working again. Had it repaired and worked for awhile, now it is completely dead. I purchased a spare battery to make sure it wasn't "user error." No such luck.
4 Replies - Latest reply on 07/07/2011Add reply
DO NOT PURCHASE THIS ITEM. PERHAPS I GOT A LEMON, BUT WHO WANTS TO TAKE A CHANCE?