??, INDIANA -- I sent the below response to John [removed] on Wednesday and never got a response. The agents assured me once again that the disc would be at my house yesterday and “a shocker” it was not there. ... read full review2 Replies - Latest reply on 02/08/2014
UNKNOWN, OHIO -- I cannot believe the business model you have chosen to sell your ps4. I have been trying for two months here in Ohio to find one to purchase but because you have chosen to ration them out in a ridiculous drip drip drip fashion, I, a 63 year old grandfather cannot get one for my grandson. This practice of, get one if you can is beyond idiotic. Older Americans, such as myself, aren't going to camp out for days, ruin our Holidays, to fight off teenagers for a product that is rationed out .Are your ad and distribution people all teenagers?Who came up with this promotional abortion?1 Replies - Latest reply on 12/13/2013Add reply
FORT MYERS, FLORIDA -- Worst customer service of any company I have ever dealt with. I am about to send my camera back for the 3rd time! The first time they didn't even work on both issues I told them about. They continue to not listen. About a month after responding to me once, they sent the same exact response to me again! At the beginning they didn't even respond to me at all. They refuse to give me a refund and (until today) have not even acknowledged the fact that I have asked for a refund about 4 times now.
They completely ignore customers requests and refuse to compromise on issues. The time Sony and I have spent on this lemon of a product has far outweighed the cost of the item.
I got this message from my friend and it included a redeem code which is not working. Add reply
PENNSYLVANIA -- Bought a Sony laptop Oct of 2010 at a cost of $700.00. Starting in Dec. of 2012 black screen all the time off and on was with premium tech support trying to fix it. They had it running off and on then ... read full review
Unable to Deliver
On Thursday March 21 I decided to order a product from Sony. This product was the Walkman 262 series. My other MP3 player had broken and I looked for something that I could purchase in a pinch for my ... read full review1 Replies - Latest reply on 03/23/2013
Worst Return Experience Ever!
LAREDO, PENNSYLVANIA -- Bought an action cam from Sony, I mean its Sony, what can be wrong with this multi-billion dollar industry right.. So, I decuded to return it for a refund. Sent it to Sony Consumer Direct Return Center ... read full review1 Replies - Latest reply on 03/16/2013
Too angry to go into detail. Perhaps their products are superior, or maybe it's just marketing and reputation, but you should not buy from Sony SOLELY based on their HORRIFIC customer service and obstinate workers and multitude of stupid and lame excuses for why they are incapable and useless. They don't even have an official complaint department to direct issues towards so they can fix their bologna problems! Any advice on how I can really get them to pay attention to my complaint? Or stick it to them? Or get recompense for their ineptitude, I would REALLY appreciate it. Even if all I can do is complain about how POOR they are on every site that is worth posting on, I'd appreciate a list.
2 Replies - Latest reply on 11/30/2012Add reply
That said, for every nasty complaint I write about Sony, I plan on writing a nice review about companies and products I approve of. I'm not a nasty person who ONLY writes nasty reviews. I don't like writing reviews AT ALL, but will balance it out by praising recent products I've bought and love from Best Buy, Vizio, Amazon, etc.
Damaged Sony 300 CD Changer
I purchased a brand new Sony cd changer in the box for my son which was in Iraq. When he arrived home we gave it to him. It would not play and I contacted Sony and they gave a hard-luck story telling ... read full review4 Replies - Latest reply on 09/28/2012
I bought a Sony Laptop #VGN-FE770G about 5 to 6 years back. Laptop is moving very slowly so please solve my problem. 1 Replies - Latest reply on 09/07/2012Add reply
Very Very Poor Customer Service
MINNESOTA -- I bought this phone online. It worked fine for 3 months and then it started having problems. I've emailed the Vendor many times on information regarding the International Warranty and was told to contact ... read full review1 Replies - Latest reply on 06/22/2012
Poor quality-extremely substandard product and terrible customer service. We have purchased two TV's in the last 2.5 years costing over $4.5K and they both are out or almost out. We first purchased a 60" Sony SXRD five years ago. Spent over $2300 for it. A class action lawsuit was filed and won. Unfortunately, our TV did not have problems until after the extended period. Sony customer service will not do anything. TV is totally out now.
Our newest TV started having issues when it reached 2 years old. We spent $2000 on this TV. The screen started being black on the left hand side. After about 15 minutes it would clear up. Now 3/4 of the picture is black when you turn it on and it takes almost 30 minutes to clear up. TV Salesman all know the problem exists and there are complaints all over the internet. Somehow Sony has no knowledge and will not do a thing.
Do not buy Sony's substandard products. Use to be a loyal Sony purchaser. There was a time when you didn't mind spending more for a Sony product because you knew it was a quality product and the company backed up their products. Now Sony stands for substandard and horrendous customer service.
The Vaio care software causes the laptop to slow down to a stand still and if allowed to continue unhampered will cause the laptop to crash. I am still looking for a way to safely remove Vaio care from ... read full review1 Replies - Latest reply on 03/23/2012
Never buy a Sony Vaio laptop
Vaios are more expensive than comparable products and less reliable. God help you if you experience a failure, cost of repair/part replacement will be a rip off since no 3rd party options will be available. ... read full review
Sony Viao poor service
LAREDO, TEXAS -- I have had the worst service with Sony trying to get my computer repaired.
I have had my Viao 2 years this March 2012. We noticed it getting very hot on the bottom not long after purchasing the laptop ... read full review1 Replies - Latest reply on 02/25/2012