Defective Sony LCD TV
From link: infoforbetterbuys. blogspot.com
Sony KDL46V3000 has a design flaw?
I believe there is a design flaw with this TV. The manual controls for the TV are located on the top center ... read full review2 Replies - Latest reply on 04/29/2013
46" LCD TV failure
Basically I'm going to include my email I sent to there customer support team, it explains my issues:
I just got off the phone with your customer support department, and they gave me this email ... read full review
No warranty without a receipt
ILLINOIS -- My daughter received a Sony PSP as a gift in April 2005. The on/off button broke in January 2006. Since she does not have the receipt, Sony will not honor their warranty. She will have to pay $125.00 ... read full review3 Replies - Latest reply on 10/28/2007
I kept losing HDMI on my Sony, phone calls to Sony helped with the usual unplugging of unit and waiting 2 min plugging back it worked again, day later went off again.
2 Replies - Latest reply on 07/19/2011Add reply
Called Sony they sent out a up grade for HDMI, worked for a while went out again, another up grade was sent out, it works however it clicks off the HDMI at any given moment.
Long story short, I hooked up back to components all works well. Sony has a major problem with TV HDMI. But will never admit to it !!
Within a year of owning the Sony bravia a vertical black line developed on the right side of the screen. It fades as the TV warms up, but never disappears. I was not sure what it was and due to personal situations I did not call on it until after the warranty period was over. I own so many Sony products that have performed well, yet the biggest Sony purchase I have ever made is the one that has failed. I have some Sony electronics for over twenty years without a problem! I am so disappointed in this TV. I have even considered covering the side of the screen up to the black line so I won't be annoyed by the distraction. I did not buy the extended warranty because I believed that a product with a reputation like Sony should not need insurance. Foolish me! Add reply
I own a Sony Handycam DCR-TRV250. I know its old but it works just fine. I recently purchased a laptop computer with the MS Windows 7 64 bit operating system. Sony does not and will not provide compatible drivers for this operating system.
1 Replies - Latest reply on 11/02/2012Add reply
While looking for the drivers I found that drivers for my model handycam are available for Windows 8.
In in incomprehensible for Sony to just skip the Windows 7 operating system.
Repair it or Replace it.
550 MADISON AVENUE -- This is to answer Sony Corporation of America response: I do NOT agree with their response.
Early May 2011, I was able to contact Mike and a 2nd representative at Customer Relations to inform that the ... read full review2 Replies - Latest reply on 07/04/2011
Bravia 52" LCD Panel failure
I purchased a KDL 52 inch Sony Bravia 17 months ago. After 14-15 months I noticed digital lines on the screen. Called customer service and was told to try a software fix. That did not help and they ... read full review1 Replies - Latest reply on 07/14/2010
LAREDA, TEXAS -- I sent two cameras for repair in one box. I had a work order for the newer, more expensive camera, a hand written note on the original work order for the lesser one.
2 Replies - Latest reply on 07/07/2010Add reply
Guess which one came back? The cheap one ($91 to repair). The new one, the one on the original work order? Sony Laredo, Tx says they never received it. Really? How did you know to connect the lesser camera with me? There was no work order. I have spent HOURS with customer service and with Laredo, TX and even sent a letter to their CEO and VP or Services. Guess what? Not squat. They are a horrible, horrible company to do business with.
Never again, Sony. Never again.
Sony Sticker stuck it to us
Sony offered a replacement TV to my Dad because his Wega TV had an optical blocker go out ($500 replacement part). They told him they would send him a coupon for Sony Style to help with a replacement. ... read full review
My kdl52XBR9 Serial No. 8113672 has been plugged in at my home since 05 Feb 2010, on 04 March 2010 the TV deleloped verticle lines of Green, Blue and Red covering the right Half of the screen. Sony gave me a contact number for a local TV repair, how ever the repair service stated a new LCD screen is the only fix, NO screens are available so my screen can't be fixxed until a new screen can be delivered.. This is supposed to be a "NEW" TV a failure of the LCD screen after 30 days use is a poor reflection Quality Control with in SONY products. I hope someone there in SONY is able to read and understand that I am without the Quality and not receiving the service I have come to expect from the Brand Name SONY.
UPDATE - SONY has agreed to an in Home replacement of my TV with a New TV of the same MODEL. Thanks SONY now I have to wait 2 weeks and then the timer starts again, How long will this one last???
I will update in 2 weeks after receipt of the new one.
Again 30 days after that and finally if I reach 365 days and no problems I will call this complaint resolved.
MELBOURNE -- I purchased a Sony ICD-UX80 digital recorder in Jan 2009 from Amazon.com. Visiting family in Melbourne and overnight it stopped working. Sony Australia required a TLW card (Tourist Limited Warranty card) from retailer - Amazon & Sony US had never heard of these cards??? Sony Australia refused to honor my 12 month warranty & didn't even care when I produced documented proof from Sony US that they had never heard of these cards. I will never buy another Sony product after being loyal for most of my adult life. Sony Australia wanted to charge me $300 to fix ( almost 3times the cost of a new recorder).
However to renew my trust in large companies Amazon offered to give me a refund as a result of Sony's lack of support of their own product. Obviously I will continue to remain a loyal customer of Amazon. Beware of Sony products if you are contemplating travelling abroad because their warranty is then null & void and they hide behind subterfuge to try & fool customers into thinking they have warranty.