Sony Electronics Inc Playstation

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PS3 becomes expensive paperweight through normal use
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After a couple years of enjoying the Sony PS3 entertainment system, my unit fell victim to the dreaded "Yellow Light of Death" and has become nothing more than a glossy black hunk of plastic and wiring, useful only as a casing to house an expensive game disc that refuses to eject. In today's day and age of poor quality I actually expected this to happen sooner or later...the XBox 360 had its "Red Ring of Death", so why should I expect the PS3 to be fault-free? Because of its exorbitant pricing structure maybe? Don't be so naive! Just because something costs more doesn't mean its more durable or higher quality! Ask anyone at Sony! They'll tell you!

It's sad that we have become accustomed to buying shoddy products and shrugging it off when we have to toss more hard earned cash to replace them, but hey, what are you going to do? Its impossible to find a complaint department at Sony. Good move on their part from a business perspective because the payroll in that department would likely bankrupt them. And their call center representatives and supervisors seem to be trained only in telling you how sorry they are in a well rehearsed opening that all 3 people that I spoke with repeated VERBATIM with absolutely no sincerity in their monotone delivery. Well trained in the art of making their customers feel cared for, they are.

After wasting your time asking you to describe your issue they follow up their apology with the astounding response that they can't help you with your problem. No pause for thought, or even the facade of attempting to reason through your issue before coming to the conclusion that you are not worth assisting unless you pay the $150+ that sending your system to their tech department would cost you. They also know, for a fact, that NOBODY in their chain of command can help you either. You're on your own, unless you pay, and even then you may end up with a refurbished replacement with an extremely short warranty.

The next step I took was to research the problem online. It didn't take long to realize that this issue is affecting a huge number of PS3 owners and that they are all experiencing the exact same frustrations. It became evident that the only solution for me was to open my wallet and pour more of my hard earned cash into Sony's pockets. It is that or take the hard stand against Sony and not replace or repair their faulty equipment and never buy a Sony product again, but with all the peripherals, games and Blu-Rays that I now own, that would leave me with a very large and expensive collection of shiny coasters and coffee table centerpieces.

It would seem that companies such as Sony have a nice little stranglehold over consumers. It is very apparent after dealing with Sony that the age of quality products and customer service is now over. The term "customer service" should now be considered false advertising as the only thing you will receive by phoning 1-800-345-SONY is "customer aggravation".
     
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Ytropious on 03/30/2010:
I have an Xbox and I've taken good care of it. No standing it up, keeping it well ventilated, no marathon game sessions, and mine has not suffered red ring of death. I don't know enough about Sony's yellow light problem since I don't have a PS3, but I do have an 8 year old PS2 that still works great. I don't think the Sony issue is as wide spread as Microsoft's since I never heard of it, but I wouldn't throw the PS3 aside yet. Microsoft decided to extend their warranty to 3 years on RROD issues, so Sony might do so in the future for this issue as well. Also this is why stores sell extended warranties. Had you bought it from my company you could have gotten 3 years of no hassle protection for about 50 bucks and a brand new console would be yours. This is exactly why those things exist.
PepperElf on 03/30/2010:
I don't know much about the yellow light issue though I'm familiar with the RROD phrase.

from what I've been told, at least for RROD, it's because they went the cheap route for some of the components, using cold solder instead of regular heated solder. The results is that if the units are left on for prolonged periods of time it does eventually crack the solder joints.

I can only imagine that the other games with frequent issues may have similar construction shortcuts.

TwoTigers on 03/31/2010:
@Ytropius - Interesting take: "I don't think the Sony issue is as wide spread as Microsoft's since I never heard of it" + "I don't have a PS3". To be honest, I'd never heard of it either until my unit broke down and I started doing the research. Believe me, it is quite widespread! Perhaps if I was aware of the impending self-destruction of the system I would have considered buying something else.

Also, the existence of extended warranties, the "extra 50 bucks" you speak of, just goes to my original point that the consumer is expected to give a little extra cash to protect themselves against a manufacturers apathetic approach to putting together a quality product that should have a lifecycle that matches its intended usage period. We're replacing good quality with warranty expectations, and I think that's a dangerous trend as it allows poor "may or may not break down" design. I certainly hope the next airplane I fly on isn't under warranty.

I also kept my unit well ventilated, dust-free, protected from static and power surges, and did not leave it powered on when not in use. As for marathon gaming sessions...isn't that its main purpose?
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Sony Customer Support Is Flat Out Awful
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BOSTON, MASSACHUSETTS -- I once turned on my Playstation 3 console to find out that I wasn't able to login to play online. I am 100% positive I didn't do anything wrong. I called in Sony and nobody could help me, I was forwarded to about 5 different representatives in the same phone call. The last one had told me that I had been banned for violating terms and policies. So of course, I ask for doing what. I was told that I was resetting another user's information yet I only have 3 users on my PlayStation 3. Those being my main account, a Japanese account, and a European account. There is no way I could have reset somebody's account information without logging onto their user. I'm not even sure how I could had retrieve another user's info. When I asked to unban me the representative told me it wasn't possible (yet the other people I have talked to told me that it was possible to lift by ban).

I was very disappointed to find out that I was probably not going to play online anymore. I had spent $600 on this console and over $2,000 total on the system, games, and accessories. I called in again, and they simply would not unban me. I asked nicely and told them that I had not did anything. The guy told me "I'm not saying you did anything, but you're banned and I'm not going to do anything about it." If I didn't do anything, than how come he can't unban me? I tried to explain myself and asked him how come I could not get unbanned. Right after that, he hung up on me. Customer service cannot get any worse than this.

The third time I called back someone told me that they would have a person from the account management department call me within 48 hours. 4 days later, nobody called back which made me very unsatisfied with their awful service. I called in and asked to speak to a supervisor. She rudely yelled at me and told me that I wasn't going to get unbanned. I've been a valuable SONY customer all my life, but their poor moderation and customer service is just plain awful. I own every single SONY system they have made, and have spent so much money buying games for them. Their operators are rude and uneducated people, even the supervisors. They didn't help me out with my problem, and they probably wouldn't help anybody else. Now my $600 console's online functions do not work. It's been over 2 months, I've even tried to format my console and switch hard-drives, but that simply doesn't work.

After so many years of being a loyal SONY customer, I will no-longer be buying their products. Their poor customer service and moderation has swayed me away from this company.

If you own a Playstation 3 console and play online, beware of SONY's poor online moderation. You may end up in the same position as me.
     
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Anonymous on 02/15/2009:
I'll venture that the online account has been hacked. Not Sony's fault. If the OP happens to be reading this I suggest visiting a Playstation forum to find out what to do.
Ben There on 02/15/2009:
Is $2K a common amount to drop on gaming system? I am so glad I did not pick up that habit!!!
droppingDimes on 02/15/2009:
It's not the account that's been hacked, my console has been banned. I looked up the error code I receive when I try to play online. It means I have been banned. I cannot even register for another online account. I don't know if this was SONY's fault, but thanks to their poor moderation I can nolonger play online. I'm proud to say that I'm never going to purchase a SONY console again, unless somehow they call me back and apologize for THEIR INCONVENIENCE.

Also, most games are $60 each. Accessories are also very expensive. I have nearly 30 games, and the console was $600 itself. That adds up to almost $2400 without taxes.
Anonymous on 02/15/2009:
Yes your console has been banned, but your account had to have been hacked if they are accusing you of resetting another users info. PassingBy is on the right track.
droppingDimes on 02/15/2009:
Not exactly, they don't track IP's. They track your console, and they claim that I have been resetting people's information on my Playstation 3 therefore I deserve this punishment. Even if I was hacked and the person were to change somebody else's info, their console would be banned.
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Sony PS3 Repair (Never Send Back With Stuck Game)
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I had my PS3 fixed by Sony twice in the past 4 months. Upon my last repair they finally replaced it. When it was sent back the game was stuck inside, I was told do not worry it will be returned hahahahah....Well the PS3 came back but not the game, after calling on the phone for over an hour I was told that it was shipped with the PS3. They in formed me that it was inside the flaps of the box or taped to the inside. Well the box is ripped into a thousand pieces and guess what no game. I then called back and someone told me it was shipped separate. Well a week has gone bye and no game. So I called again and was told that the game is always shipped with the system. After a long talk with several managers I was told that they are very sorry and can not be helped... Now I am out of a game. There policy is not to refund money for a lost game, because they always ship it back with the system. Well my shipping invoice from Sony does not say anything about my game just lists the system on the invoice.

[snip]
     
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Skye on 07/26/2010:
Ask them for the tracking number for the package, the game was shipped in. They need to prove to you they shipped it.
Anonymous on 07/26/2010:
what game was it?

I agree with Skye,ask them for the tracking number......

and calm down,it's just a game..I know it sucks but it's not the end of the world................as we know it....and I feel fine
Ytropious on 07/26/2010:
Geeze, no need to drag race into this.
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Overheating Epidemic
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The Sony company has purposely been making more money off of their consumers by selling them a product that has an over heating problem. The Playstation 3 which cost like $600 dollars has a problem for those of us who have gotten the first generation version. It is as if the problem occurs after the two year warranty is over and then us the consumers have to pay Sony $150 dollars to send a refurbished console that will eventually have the same problem.

There are a lot of people who have invested into this game console in terms of games and accessories but then to also have to pay another $150 dollars because of a problem the company didn't bother to mentioned seems like a rip off.
     
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Playstation 3 Not Reading Disks
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I have a PS3 40GB, bought for $400 on Black Friday 2007 for Christmas gift for my son. As of yesterday, a week after one year of use, it will not read any disks. All it does is show the busy icon in the upper right hand corner. I see on the internet that many, many people have had the same problem which I assume has to do with the Laser/Blu Ray player going bad.

I notified Sony about this and received a canned email response back with a link to their site saying the unit must be serviced. Since it is out of warranty, I have to send in my unit and pay 149.00 to get a refurbished unit that will be guaranteed for 90 days. I had already found this info on their website, I didn't need a link to it.

There are tons of complaints on the internet about Playstation 3 not working just out of warranty. When Microsoft's X-Box had problems, they extended their warranty for their problem to 3 years. I guess Sony isn't doing anything to help their customers but giving them a used system for $149.00 that should last at least 3 months, after that, you're on your own.

I am disappointed in the quality of the Playstation 3 and even more disappointed in Sony's lack of help in this matter. I now have tons of games and a shiny black paperweight that is useless. Thanks Sony.
     
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PS3 Sent Back 3 Times Already
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PHILADELPHIA, PENNSYLVANIA -- I've sent my ps3 back 3 times already. it seems every 5 months it stops working. Sony gives you 90 day warranty on a 5 month system. now there telling me there's nothing we can do except charge you 149.00 dollars to replace something they know is broke already, so I spent 600.00 dollars to get mine, now have to spend 149.00 dollars to replace something they know is broke.

Sony is wrong and there cs reps are well trained front men all they say is " there's nothing we can do" I don't smoke there's no dust factor so its defective. come on Sony you can do better than this?
     
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Anonymous on 05/12/2008:
What a hassle.My brother had the same issues with his.He bought it at a Gamestop,and they finally took it back,and gave him store credit.He eventually purchased an Xbox 360 with the credit
MRM on 05/12/2008:
I have built my own version of Playstaion 3 and XBox 360. Its called a computer and it has awesome graphics compared to the two consoles.
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No customer service!!
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CRAWFORDVILLE, FLORIDA -- My family has now purchased 2 Sony Playstation and both are unusable.

1) The Network card did not work since purchase. This is documented on the WEB as a know issue with this model. Sony will not fix it because my teenager lost the receipt. Even though they know they had a bad batch of cards. So he now can not play any music on the PSP from them memory card because he can not get it on the internet to activate the card. $90 to replace.

2) The second one died. I had the receipt and was sent a box to send it back for a refurbished one. I did and was told they would not cover it because it "suffered abuse". The small crack in the LCD panel did not cause it to stop working. The crack was there the week after it was bought. again $90 to replace

Sony has very poor customer service. I will never allow my children to purchase anything from Sony again. I will continue to tell everyone about this problem to be sure no one else buys from them.
     
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Aerocave on 02/07/2008:
If the crack happened a week after purchase (as you stated), it still happened after it was in your possession. I seriously doubt a crack just "mysteriously" appeared...it may have been dropped, stepped on, etc. and I can see how that may happen--and is not Sony's fault. Pay the $90 and stop complaining.
parallax on 01/17/2010:
If the screen cracked then you should pay $90 for the new screen but the network card not working is Sony's fault and they should replace the network card free.
PepperElf on 02/13/2010:
well it cracked over 2 years ago so I'm betting they've fixed it by now or got a new one....
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Playstation 2 is well worth the pricetag!
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PHOENIX, ARIZONA -- I recently found myself lucky enough to be in a Best Buy when they were stocking the shelves with a new shipment of Playstation 2s!!! So of course I bought one. One word: Awesome! If you are a gaming freak like me, get one. You wont be disappointed.

     
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