Sony Customer Support Is Flat Out Awful
BOSTON, MASSACHUSETTS -- I once turned on my Playstation 3 console to find out that I wasn't able to login to play online. I am 100% positive I didn't do anything wrong. I called in Sony and nobody could help me, I was forwarded to about 5 different representatives in the same phone call. The last one had told me that I had been banned for violating terms and policies. So of course, I ask for doing what. I was told that I was resetting another user's information yet I only have 3 users on my PlayStation 3. Those being my main account, a Japanese account, and a European account. There is no way I could have reset somebody's account information without logging onto their user. I'm not even sure how I could had retrieve another user's info. When I asked to unban me the representative told me it wasn't possible (yet the other people I have talked to told me that it was possible to lift by ban).
I was very disappointed to find out that I was probably not going to play online anymore. I had spent $600 on this console and over $2,000 total on the system, games, and accessories. I called in again, and they simply would not unban me. I asked nicely and told them that I had not did anything. The guy told me "I'm not saying you did anything, but you're banned and I'm not going to do anything about it." If I didn't do anything, than how come he can't unban me? I tried to explain myself and asked him how come I could not get unbanned. Right after that, he hung up on me. Customer service cannot get any worse than this.
The third time I called back someone told me that they would have a person from the account management department call me within 48 hours. 4 days later, nobody called back which made me very unsatisfied with their awful service. I called in and asked to speak to a supervisor. She rudely yelled at me and told me that I wasn't going to get unbanned. I've been a valuable SONY customer all my life, but their poor moderation and customer service is just plain awful. I own every single SONY system they have made, and have spent so much money buying games for them. Their operators are rude and uneducated people, even the supervisors. They didn't help me out with my problem, and they probably wouldn't help anybody else. Now my $600 console's online functions do not work. It's been over 2 months, I've even tried to format my console and switch hard-drives, but that simply doesn't work.
After so many years of being a loyal SONY customer, I will no-longer be buying their products. Their poor customer service and moderation has swayed me away from this company.
If you own a Playstation 3 console and play online, beware of SONY's poor online moderation. You may end up in the same position as me.