Sony Electronics Inc Projector

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Sony 55" Grand Wega LCD Rear Projection TV Kdf55e200
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Well unfortunately I am driven to write a negative review due to the services provided by Sony electronics(or shall I say "lack of"). My name is christopher yepes and I purchased a brand new Sony grand wega rear projection LCD TV maybe 5 years ago. Well with any purchase of over $1500 dollars I usually buy the extended warranty. So I did, with hopes of never having to use it. Considering we all know they are purchased as a "just in case"!. Well that isn't the case here. Forgive me for my dates are a little off due to the timeframe mentioned. But of the last 5 years I have had to have someone come and "repair" my TV, 5 times!!!! Now being the 5th. At first the optical drive went out. Then a all is good and a year later the optical drive goes out again!...No biggie I got the warranty I'm covered! Well then a year later another issue! Okay well, I still have the warranty!? I'm covered! Well then a year later something else goes wrong and another repair! Okay well now I'm on a roll 4 out of the last 4 years I've "needed" that just in case warranty. Fixed! All is good but now I'm running out of warranty! Well mr. Sony representative what happens now!???

My track record shows that at least once a year I'm going to need that warranty! The one you buy "just in case". But it exprires in June!?? Well guess what just happened!!!! And not to my surprise either! So, what does Sony do for me!? They refer me to pay a local facilty to come repair it...So 5 years of issues is equal to a phone number to repair facilty!? That I could have googled myself. Oh but they said "if" it happens to be the optical drive. "If!". Then and only then will they consider a replacement TV....So the fact that the optical drive went out 2 times already isn't worth anything! The fact that I'm 5 for 5 in years to repairs isn't worth anything!? What about the pure fact that I've been inconvenience once a year for the last 5 years!? No!!! Its the magic number 3...

.Well the Sony representative reading the script who "understands". Like they all say, tells me that it has to happen 3 times before they can do anything. So the other 2 inconveniences added to the initial 2 inconveniences still equals- nothing! So the big question here is do I recommend the Sony grand wega 55" rear projection LCD TV to anyone!?? I wouldn't recommend buying "a" Sony product to osama bin laden himeself!!! Let alone another family member or friend! And that's sad cause this isn't how I imagined a large corp like Sony to take care of their customers. But I guess I was fooled! Sorry for venting but this seemed like the place to do it! Lol
thanks for listing

christopher yepes
'used to be' proud owner of Sony products
     
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trmn8r on 2010-12-14:
The optical engine on these rear projection tvs seems to be designed in such a way that it fails after 1-2 years.

If your extended warranty has expired, you will probably be better off to throw this POC to the curb and buy new. That may sound odd, but consider the aggravation and expense of going through this every year or two.
CrazyRedHead on 2010-12-15:
I would never recommend any projection styled TV to anyone ever, to many problem. This is why I never bought one, even when they were in style and being sold everywhere and everyone was buying one.
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Product Has Latent, Inherent Defects That Cause CRTs To Become Inoperative
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I have Sony rear projection TV model KP-57_WS500. I purchased the set about 4 ½ years ago. The set has performed perfectly until about 16 months ago. The red CRT went out on my set. I had problems finding a technician that would agree to work on my set. Most of them said they no longer service big screens. I finally found a service center to repair my set. He replaced the CRT and once again the set was great.

Recently I have been experiencing problems with the red CRT again. I visited the Sony web site and found an “authorized” repair center close to me. When I called, the owner told me that I should just get a new set. It would cost more to repair my TV than it would to by a new one. He said that every WS500 he has looked at had the same problem with one of the CRTs, Sony knows about the problem and refuses to do anything to help the people that own this particular model. I have corresponded with several people that have told me they experienced similar problems with their rear projection TVs of this model. I have done some research and have found out that this is a latent, inherent problem with most WS500 models. I also found out that Sony has recently settled a class action suit on a similar problem with the XBR50 and XBR60 models.

I called Sony customer service about this problem. I was transferred to parts and they offered to sell me the red CRT for $186.40. Not very expensive considering the investment I have in this set. However, I can’t find anyone that will install a CRT that I purchase directly from Sony. It seems that if they replace the red CRT there is no guaranty that the blue or green CRT won’t go out. I also thought it strange that Sony would offer to sell a part to a customer directly. That privilege is usually reserved for merchants and authorized service centers.

I am disabled and can not afford a new set or an expensive repair bill. Hopefully Sony will assist me in the repairs and litigation will not be necessary. Anyone having problems of this type and can not get satisfaction from Sony should research the laws of their state concerning the merchants warranty of serviceability and lemon laws. A lot of states have enacted laws to protect consumers against this kind of fraud.

     
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madconsumer on 2008-11-26:
crt tellies are on their way out. if you upgraded, you would get new technology.
kingdaniell on 2008-11-26:
that would be a solution except for the fact that my only income is disability @$1300 per month.
jktshff1 on 2008-11-26:
First, I am sorry you are having problems. Second, I am disabled with arthritis (I got the tag to prove it) and using a disability as an excuse to get "preferred service" or sympathy is a whine. While you may be having problems with the product and service...your disability has no bearing on the subject, nor does your financial situation, nor does Sony care. You should not have even brought it up. That is not Sony's problem. The problems with the set should be addressed by Sony only on the problem with the set, and have nothing to do with your "disability".
kingdaniell on 2008-12-03:
to jktshff1: I'm sorry you have a disability, too. however, I am not using my disability to get "preferred service". almost all of Sony's crt rear projection sets have this same problem and as I stated, Sony has already settled a class action on this problem in similar models. since this is a latent, inherent problem with this type of set, Sony has settled on this problem with other customers, I think it only fair they help me with my set.
Sony's "authorized" service center told me most of the above info., including the fact that every set of this model he has looked at has the same problem. the fact that I mentioned my disability was to explain why I can not afford to: 1. buy a new set as "madconsumer" suggested and 2. pay an "unusually" high repair bill. the point of the complaint was the design defect in the set not my disability.
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Sony TV Problem Complaint
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M, OHIO -- My Sony Grand WEGA LCD Projection TV is one of many Sony TVs with defective optical blocks. This is the main projection component costing over $1,000 to replace. Sony issued a service bulletin acknowledging they made some defective TVs with this problem. But they are refusing to stand behind the product. Many of these defective TVs only last 1 to 3 years.
It appears there are so many bad ones, that Sony can't get replacement parts quick enough. We have been waiting 2 months and still no scheduled delivery date.
To add to the insult, Sony pays to repair some of these out-of-warranty TVs but refuses to pay for others when they all are in the same age range and have the same defective part!
Google "Sony TV Problems" as I did and you will find how widespread the problems are.
     
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Anonymous on 2007-01-14:
I'd call them up.
Anonymous on 2007-01-15:
I would call them direct also. I think Sony makes OK stereo but their TV's have never been that great. Good luck to you and thanks for the information.
Anonymous on 2007-01-15:
Not to differ with you Lid, but actually Sony has been pretty standard stuff in broadcast for many years. Additionally, their "Trinitron" monitor had been pretty rock-solid as well. Perhaps you should refine your google?
Anonymous on 2007-01-15:
PWP not to differ but I do!
kenardo on 2007-02-11:
I purchased similar LCD projection (XDFE42A10) which worked 3 weeks, then began shutting down intermittently. We even purchased the extended warranty. Sony delayed action by about 6 weeks (first by referring to extended action desk when it was covered under the initial 1 year), then by dragging its feet 5 more weeks. Problem repeated 3 weeks later, and we took it 70 miles to Mobile for authorized repair. It took about 5 weeks to get it fixed (due to parts availability). After 2 more weeks, symptoms are back.

We have a lemon, and I want a new TV.
tvguy on 2007-03-15:
I am a long time Sony authorized servicer (15+ years) with a warehouse full of these sets. I replace optical engines all the time, some times 3 or 4 times each. the new part is usually bad new, or will fail within a weak or two. I'm ready to drop Sony completely. There quality and support lately is the worst I've seen in a long time. Sony is NOT what they used to be. I,m about fed up. so don't blame the servicers, its not there fault. The servicers are getting screwed also. the more you complain to Sony the better your chances of a resolution. they won't listen to "nice" people. you have to be persistent.they know theres a problem but don't seam to care unless lawyers are involved. I wish you all good luck!!
kingdaniell on 2008-11-26:
to those interested, I have called Sony several times and get the same answer, my set is out of warranty. browse class actions against Sony and read about the group that settled with Sony and what Sony agreed to do for them. the court awarded $1,600,00 to the lawyers. I have contacted one of those lawyers and he seems to be interested in another class action suit. this time it would be for anyone that purchased a tv from Sony that has the deffective optical block. let's all cross our fingers.
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Sony SXRD Projection TV
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I purchased a Sony TV and paid $5000. This was listed in Consumer Reports as the number one TV at the time.

I have had continual problems replacing parts 4-5 times. The manual comes with no blink codes to let you know what needs to be replaced.

I phoned Sony and they care less. Prior to talking with customer relation which customer service said may be able to do something for you, customer service suggested that this newer problem the fan goes all the time. Yet they do not care.
     
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Helpful on 2010-08-04:
You haven't given much in the way of details, but I can tell you that, based upon the model, your unit hasn't been produced within five years. Any problems you're experiencing should be addressed by an authorized service technician. Contact the retailer you purchased the television through. They should be able to refer you to technicians within your area; in addition, if additional warranty coverage was offered or purchase through them, the cost may be covered.

Let us know how thing turn out.
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A lot of money for nothing
Posted by on
49712, MICHIGAN -- I purchased at a cost of over $3,500.00 a video projector from Sony. I had it about 6 weeks and the lamp or "bulb" went on the unit. When I called their service department they assured me a replacement would be here within a week. When the week was up I called again and I was told that it would be another week and a half due to the factory cannot keep in demand the replacement lamps (bulbs). (This tells me that it is a constant problem). I would have never purchased such an item for a home theatre if I would have known it fails so quickly and would be in constant service for replacement bulbs.

Then try to find a complaint department....Good luck!
     
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