Sony Electronics Inc PSP

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No warranty without a receipt
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ILLINOIS -- My daughter received a Sony PSP as a gift in April 2005. The on/off button broke in January 2006. Since she does not have the receipt, Sony will not honor their warranty. She will have to pay $125.00 for a refurbished PSP. Sony Customer No Service said that since this was a gift, she was not the original owner, therfore No Warranty. Customer of No Service even laughed at my daughter (who is 25) on the phone. Of course you have to make sure you have plenty of time to wait on hold to speak to someone. Please make sure if you purchase a Sony gift for someone give them the receipt or No Warranty. I have called several Retailers in my area asking what Sony's warranty is on the PSP. None of them told me I had to keep my origianl receipt, in fact when I told them of the policy, they were surprised, even telling me that the Sony Reps that come into their stores have never said anything about this. I will never purchase another Sony product again. By the way when I told the Supervisor of the No Service Department this, he didn't care at all.
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DebtorBasher on 01/11/2006:
Most electronics comes with a warranty card that you have to mail in or a website to go to to activate the warranty. Did your daughter send the warranty card in when she got the gift? I can understand a company requiring a receipt because if they didn't, anyone can get a product,maybe on Ebay or yard sales and buy "as is" and try to take them in to get them fixed under a warranty that they are not entitled to. I'm not saying this is the case here...but you have to think about the position the company would be in if they didn't have a proof of sale. Check with your daughter about the warranty card and see if she sent it in. If not, then most likely the warranty is voided.
bbburch on 12/09/2006:
I am so glad to find proof that I am not the only person treated unjustly by Sony's Lack of Customer Service Department. I am sorry about your experience. We did not have to provide a receipt, although we have it. It sounds like they simply did not want to help you, but I think you are better off as the replacements they sent me were worse than the broken one I had to begin with and I had to pay an additional $89.00 plus shipping 2 times. They are not honoring our warrantly correctly. I did send two refubished psp's to us, after we paid $89.00, but neither of that have worked. Actually, both of them are in worse condition than the one we sent them originally. It appears, by the reviews on this website, Sony does not stand behind their products or service commitments and warranties. A lesson to us all, stop buying Sony products.
OdenForMayor on 10/28/2007:
My stupid PSP just shuts off all the time when I'm playing and I lose all my game progress.
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Warranty Not Honored as Promised
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TENNESSEE -- I now have the 2nd replacement that Sony has sent me that is not "refurbished" by their own definition. I have reported this to Sony and to the Better Business Bureau. It appears that the PSP has had many complaints and the customer service department has treated others rudely just as they did me. Sony needs to stop making the PSP if you can not produce a product that lives up to its warranty description. Sony is offering a replacement product that is supposed to function as a new product but instead is scamming people into paying them an additional $89.00 for an already overpriced hand held is unacceptable that does not work. Sony is promising, on page 138 of the PSP Instruction Manual in the warranty that they will replace within a year with a new or refurbished PSP. Sony defines "refurbished" as has been restored to it's original specifications. Well, I am sure I was not the only unlucky consumer to be shipped 2 "refurbished" PSP's that were not restored to the original specifications. I am highly angry that Sony will not refund my $89.00 or replace this 2nd "refurbished" PSP with a new one. They requested that I pay to ship this back to them for an additional charge for me. This is crazy. It is insane that I would have to put more money into Sony's worthless product and they are accepting NO responsibility for the lack of offering a product that is not of the standards they describe in their manual and their warranty agreement.
I too have talked with a Supervisor. It took two phone calls to get one that would talk to me. The first one did not feel that I should tie up their time. The second one, simply had the same attitude Sony must promote. They did not care. Sony does not seem to mind if you are not pleased with the product they offer you. They are selling plenty of defective products and since they get the money on the front end, the consumer is just out of luck. I have $390.00 invested in just this little hand held apparatus not including the games and IT DOES NOT WORK!!!! I am interested in a class action lawsuit. If anyone else has been treated unjustly by Sony or feels that Sony has provided this same service to them, let me know.
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dfields on 12/14/2006:
And lets not forget... Sony cannot make laptop batteries that do not explode! I would be leary of purchasing Sony products now that I have this info. Good luck!!
bbburch on 12/14/2006:
Sony contacted me by phone yesterday, Dec 13, 2006, concerning my complaint. I have already fixed the PSP myself by purchasing a new Sony battery at the additional cost of $40.00. Sony was offering to work out something on the shipping so I would ship the PSP back to them again. I advised that I had already purchased a new battery and the PSP appears to be working. I requested that they refund the $40.00 I had to pay for the battery. They advised they could not do that but they would offer me a game instead. They could only offer a game that was owned by Sony. They mentioned about 8 PSP games and around 20 PS2 games. Most of them I had never heard of, and the 2 I had heard of, my son already owns the most recent version. I finally settled for an Ape Escape game that was released in March of 2005. Oh well, at least I am now getting something from Sony.
JohnP on 01/18/2007:
Another point is that SOny do not offer worldwide support. I bought a PSP in San Francisco and am now travelling with it. It has failed and Sony UK say I have imported the machine. Sony US won't repair it unless I have a US address for them to return it to. Do they apply this stupid policy to their other products (laptops for example). I'm sure I won't buy anything else that is supposedly portable from Sony
nathanielparrish on 02/14/2007:
bbburch... I'm glad you got your problem with the PSP worked out. I am in the middle of dealing with Sony regarding a similar problem you've had with my PS2. Out of curiousity, did you have any luck with any other customer support phone numbers? I'm searching for an alternative way of contacting them. I am so frustrated - Sony's customer service is worthless and the warranty means absolutely nothing if Sony won't hold up their end of the bargain. We are ready to proceed with legal action against Sony. I would be interested in talking with you more either about legal action or if you wouldn't mind shedding more light on how your issue appeared to be seemingly resolved.
smrenaud76 on 04/02/2007:
I agree!!!!!!! I would like to be included in that lawsuit. They make enough money, they should be respectful of their customers. I have two PSP's, one that would not read the UMD's so I sent it in, and one that has no sound, so I sent it in. The first one now has a cracked screen and they would like to charge 89.00 to replace it. For 200.00 I think it should have lasted a lot longer than 4 months. My brother had to send his PS2 in a couple of times as well. They have lost me as a customer!!!!!!!!
Sarriaki on 09/05/2007:
I have also had a couple of bad experiences re: the Sony PSP. My son bought it in June and already the inside of the screen appears to have cracked and he is unable to play games or videos. Right now, all that works is the mp3 player. I also called customer service, what a farce! They told me he had to have dropped it or stepped on it. I know for a fact that he didn't step on it and if it was dropped, it fell on carpet. Anyway, these things are sold to little kids who are nowhere near as careful as my son.
I would be interested in a class action suit also.
sis-love on 08/01/2008:
sis-love on 08/01/2008:
parallax on 01/17/2010:
That's the spirit, I hope you all win that lawsuit and get your money back.
Maybe this lawsuit will make Sony improve their customer service and quality of products.
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ALTAMONTRE SPRINGS, FLORIDA -- I purchased a PSP on 12/23/05 and here it is 1/14/06 not even a month yet and the LCDS screen has faded. I called there customer no service about this and the first thing he said was that it was out of warranty (in only 3 weeks) and that I would have to pay $125 not including shipping and handling charges to get it repaired. I refuse I will fight this tooth and nail. even taking them to small claims court if I have too. I am tired of corporation taking advantage of consumer after they spend there hard earned money on there products. I am going to start a major anti-Sony campaign if this is not corrected and taken cared. and as for you all out there. DO NOT LET THEM WALK OVER YOU fight them back. There sitting on 8 billion dollars profit last year and they cannot fix LCD screens that bull____. I,ll keep you guys posted.
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VengefulConsumer on 03/21/2006:
Let me know when you want to go after those jerks. I'm in.
I refuse to buy Sony products any more. In fact when I was compelled to get a ps2 and psp, I got got them for free through one of those on line offers and sweepstakes respectively. Those two especially after reading all over the place about the ps2 disc read error and the psps dead pixels. Both of which have been notoriously ignored by Sony.
Ages ago when Sony was trying to re-invent their walkman, I bought one of their mini disc personal recorders. That was the last time I paid money for a Sony product. As soon as the warranty was up, the devise stopped recording. When they asked for more money than the original recorder was worth to just look at it, I told them where to shove it and went out to buy a new recorder. I quickly recorded the rest of my favorite music to minidisc and returned the new recorder for a full refund.
Getting a new walkman every once in a while wasn't a big deal when they were around $20. The problem is that these new machines like the psp are far more costly but break just as easily.
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More PSP games
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NEW YORK -- I love my silver Play station portable its excellent. I just hate that there more games for the Nintendo DS than the PSP. You should try to request or make the same games for PSP like DS. You should make Pokemon games for PSP and the new baby game called Baby Pals. Please take in count my request it will give you more money and give us customers enjoyment. Please and thank you.
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MRM on 02/19/2008:
PSP will never make "children's" games as they are geared towards young adults, while the Nintendo DS are geared towards children that are 5-15 years of age.
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FLORIDA -- I bought a PSP Aug. 2006 for my son. Within 1 week had to return it to the store due to the system stopped working all together. I was given a new one and was told by an employee of the store that Sony was having problems with their units. Now, this second unit also stopped working. It would not read any of the game discs. I had to send it out and received a used unit that was fixed. Once again this unit is not working, call Sony and guess what! I was told Sorry your units coverage is just about up and it would be $90.00 to have it fixed, which you know is a bunch of bologna. They send someone else's problem unit to you. I feel it is a rip off of this company, why should I have to pay when the same problem has happened to 3 units within 1 year and 1 month?!

I WILL NEVER BUY ANOTHER SONY PRODUCT. I will go out and buy the Nintendo DS, they seem to stand behind their product.
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Anonymous on 09/14/2007:
Why didn't you ask for refund or store credit when the store employee told you problems with these PSP units?
mdh7341 on 09/18/2007:
I purchased my PSP the week it came out 3/05, and have had no problems with it. I know several people that have them and have had no problems with theirs. Is your son putting files (music, movies, pictures) onto the PSP's memory stick? If so, maybe that is the cause of the problem.

Also, for some reason you are shocked that you have to pay for service? Well, since you bought the PSP in August 06, and it has at most a 1 yr manufacturers' warranty, you aren't covered anymore. Sorry for your luck, hope everything works out.
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Cheaply made products
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I am so upset about the quality of the Sony PSP, I purchased two of them for my children at Christmas, and I have had to send them both in to be repaired at my own expense might I add. The first time I sent in the PSP it was because it would not read the game disk (UMD). Then it was the sound that went out. Now I have one with a cracked internal screen, and a very upset child. The warranty doesn't cover this cracked screen. At two hundred dollars each I expected them to be made better than this.
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Sparticus on 04/02/2007:
My wife's little brother has one and it does seem a bit fragile... they are cool devices that seem to work great... but I bet if you dropped it once it would break...
poppapia on 04/02/2007:
Sony's quality has really went downhill the past few years, but they still enjoy charging the prices they do.
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