NEW YORK, NEW YORK -- I purchased a television on 7/30/08 and on Sunday, November 8, 2009 I was no longer able to view my television. The screen is barely visible and ¾ of the screen is covered with a white film. I have been and continue to be a big supporter of Sony product because of the quality and reputation. I purchased my television at approximately $800.00 over a year ago and would not have expected a Sony brand product to malfunction the way it has and for Sony to turn their back on a loyal customer and someone that made a purchase in good faith.
The authorized Sony repair person after evaluating the model mentioned that the problem was the LCD panel and that to replace it would be more costly than the product itself. After checking on the cost to replace he was informed that the part was no longer available. Sony is refusing to replace the product because it is 2 months past the one year warranty, even though the part to fix is no longer available.
Purchased this 46" LCD TV from my local Sam's Club in Nov. 2007 and paid right at $1800 for the TV. About 8 months ago I started having problems with the screen having an overlapping effect when the TV was turned on. I called Customer Relations and they had me go through a series of steps to see if it would fix the problem which it did not. They advised me to take it in and have it looked at. Problem is, the closest authorized repair shop is 50 miles away so I put up with the poor image until 2 weeks ago I couldn't take it anymore.
I called Customer Relations again and they once again offered little help. Said for me to take it in so I did. I drove over 100 miles roundtrip and then waited 5 days to find that my LCD panel was bad as well as the FB1 board needed to be replaced. Total cost $1868.77. I called Sony and since the warranty was only for 1.5 years and my TV was 2.5 years old, they would not pay for the parts. BUT they did offer to sell me a new TV for a reduced price of $925 for the KDL46EX700 (this TV at Sam's is $1297.00) or $1100 for the KDL46NX700.
I find this absolutely ridiculous that Sony will NOT do more to stand behind their product; a very EXPENSIVE product. Then to insult me with an offer to sell me a new TV for a reduced price (a savings of $372... what a JOKE). I expect a TV to last about 7 years. If I paid $1800 for this TV 2.5 years ago then I only received about $642 worth of viewing enjoyment out of it which means I'm out about $1158 from my purchase price. I am VERY disappointed and dissatisfied with Sony and at this point will NEVER buy another Sony product again.
Poor quality-extremely substandard product and terrible customer service. We have purchased two TV's in the last 2.5 years costing over $4.5K and they both are out or almost out. We first purchased a 60" Sony SXRD five years ago. Spent over $2300 for it. A class action lawsuit was filed and won. Unfortunately, our TV did not have problems until after the extended period. Sony customer service will not do anything. TV is totally out now.
Our newest TV started having issues when it reached 2 years old. We spent $2000 on this TV. The screen started being black on the left hand side. After about 15 minutes it would clear up. Now 3/4 of the picture is black when you turn it on and it takes almost 30 minutes to clear up. TV Salesman all know the problem exists and there are complaints all over the internet. Somehow Sony has no knowledge and will not do a thing.
Do not buy Sony's substandard products. Used to be a loyal Sony purchaser. There was a time when you didn't mind spending more for a Sony product because you knew it was a quality product and the company backed up their products. Now Sony stands for substandard and horrendous customer service.
2 years ago our then 3-year-old plasma screen started to get a line down the left side. It was about 1/4 inch wide and extended 8 inches. We called Sony and they sent a repairman; however there was major freeway closure and so he called and discussed our problem. He told us he would see how much it would cost to repair and called us back with an estimate for $8,000 to fix. We opted not to have it done, but it seems a $10,000 TV should last more than 3 years without needing such extensive repair.
Are we the only ones with this problem? Sony had a class-action suit for their projection sets. Does anyone have any suggestions to help us? The line is 1" thick now and getting worse. When troubleshooting on the Sony site there were others with similar problems but no one seemed to get resolution through Sony.
Sony KDL46V3000 has a design flaw? I believe there is a design flaw with this TV. The manual controls for the TV are located on the top center preventing proper heat ventilation for the LCD panel and tcon pcb circuit board directly under it. This is the likely cause of a heat related LCD failure. Sony LCD TVs are essentially Samsung or Sharp LCD TVs.
Did you folks know that Sony LCD TVs are actually made with either Sharp or Samsung LCD panels? I found this out when my Sony KDL46V3000 LCD TV panel failed at 18 months and out of warranty. I checked to see if just replacing the TCON pcb at about $49, would fix the single vertical red line problem in the middle of my display. I noted the part number for both the TCON pcb and the LCD panel was a Samsung part number. It turns out they must be replaced together, and the LCD panel costs more than the TV is worth.
I paid a premium for the Sony brand name believing it to be more durable than Samsung or Sharp. Therefore it would seem that the smarter purchase for this Joe consumer would have been to buy the Samsung or Sharp and use the Sony premium difference to pay for the extended warranty. It turns out there is a pretty high failure rate in LCD panels, and they are not repairable.
It is amazing to me that a company like Sony, who used to be the standard of excellence, has gotten so low in quality that is going to end up out of the market. I spent over 7 thousand dollars for a TV set five years ago. Meaning that is no up date and does not have the latest technological advances. The machine broke and the quoted repair is $4,5000.00. Of course is out of warranty. But this is my notification that from this day on I will not buy nor recommend anything produced by this company. It is time for us the consumers to take charge. Don't buy Sony products.
DANVILLE, KENTUCKY -- We purchased A Sony Wega TV for 2600.00 in 06 (LCD) with a 3 year warranty service from Sears. Terrible picture quality, many repairs, 2 LAMPS bulb, light engine, AUDIO. MY ADVICE.... buy cheap. Sony does not stand behind their product, Sears will come out and fix, and fix and fix but will not replace.
Lesson to pass on: if your TV has any problems call and get tech out to see about problem don't live with it. It takes 4 replace calls before they will replace any product, even if they spend more on parts. Don't buy Sony! Don't buy from Sears.
We received this LCD Television as an anniversary gift from our son and during the set-up of the television my husband tapped the screen. Now there is a “spider” on the screen and it does not work. I called Sony and had the referred repair company (Killarney TV Centre) visit my home to view the television. The repairman said the screen is broken and the cost of repair is greater than the purchase price.
I am very disappointed in the quality of this particular television that it cannot accept a simple “tap” and it is destroyed. We have five televisions in our home and have never had a problem like this. The customer service representative suggested Sony would consider some form of reimbursement based on the circumstances. I am forwarding a copy of the sales order (The Brick) and the work order (Killarney TV) for your information. The price of the television was a special at the time and it is now available for $1,600 (on sale) in the Edmonton area.
Thank you for your attention to this matter. Following this their representative offered us a new television for $1200 while we paid $1100. What a deal!!! The television never even worked and this is the best they can offer!!!
RIDGE, NEW YORK -- Sony TVs cost a lot of money and when they fail they cost even more. We purchased a Sony 55" LCD TV for $2200.00+ extras, and 2 yrs later the B Block is bad. 800.00 to 1000.00 more to repair the problem. I must be mad, of course I'm mad it 1000.00 that I need for other things. And Sony well they follow protocol and stick to what the book reads, deny costly repairs, customers will go away and in a few yrs. they will buy Sony again.
Well sorry Sony no more, and others will know that money is better in our pockets than in your corporate accounts. I will shop smarter and research items before purchase. I will post my finds so others won't do the same mistakes, and I guarantee the loss will be on your end. A consumer who just lost $2800.00 on one purchase for not listening to others. It looked good!!!!!
MISSOURI -- Sony 46" LCD TV broke after 3 months of purchasing the unit. The TV wants to power cycle every 15-20 seconds. I contacted Sony Customer no-service. They informed me that I have to have the TV repaired by an authorized repair center and they gave me some phone numbers to call and set up an appointment. None of the authorized repair centers make house calls past 5 PM CST Mon-Fri. I work and can't take off to accommodate those hours. I called back customer service and they did not have any other options for me. They expect you to take off work to fix their defective product.
I did not purchase this TV Mon-Fri 8AM-5PM, so why should I be required to get it repaired during those hours. The lady at customer service told me I could not speak to her supervisor and all I could do was to write a letter to the Executive Review Committee and then they would respond back to me within 48 hours. I'm not asking for a miracle, I just want a TV that works. I don't have any vacation time left this year due to a trip I have scheduled in November. I would not recommend buying this or any other Sony product unless you have an unlimited amount of vacation time to repair their products when, not if, they break.