I purchased a Sony TV and paid $5000. This was listed in consumer reports as the number one TV at the time.
1 Replies - Latest reply on 08/04/2010Add reply
I have had continual problems replacing parts 4-5 times. The manual comes with no blink codes to let you know what needs to be replaced.
I phoned Sony and they care less. Prior to talking with customer relation which customer service said may be able to do something for you, customer service suggested that this newer problem the fan goes all the time. Yet they do not care.
If you are in the market for a new DVD player, avoid the frustration and do not buy a Sony. Our DVD player was purchased in 2007 and has been lightly used by adults only. Recently, it stopped playing discs altogether with "unable to play this disc" appearing on screen. Contacted Sony customer service which had me try the few things I had already attempted to do to fix it. Overall, they were unhelpful and seemingly unsympathetic to my plight, stating, "your player is in need of repair", knowing full well that it costs more to repair it than to just replace it. Upon further online research, I found that I am not alone!! Many Sony DVD models have had the exact problem as ours so apparently, Sony is not doing anything to alleviate these issues, but rather continuing to sell defective merchandise. Maybe they consider it planned obsolesence.....I consider it dishonest! 2 Replies - Latest reply on 07/30/2010Add reply
I had my PS3 fixed by Sony twice in the past 4 months. Upon my last repair they finally replaced it. When it was sent back the game was stuck inside, I was told do not worry it will be returned hahahahah....Well the PS3 came back but not the game, after calling on the phone for over an hour I was told that it was shipped with the PS3. They in formed me that it was inside the flaps of the box or taped to the inside. Well the box is ripped into a thousand pieces and guess what no game. I then called back and some one told me it was shipped separate. Well a week has gone bye and no game. So I called again and was told that the game is always shipped with the system. After a long talk with several managers I was told that they are very sorry and can not be helped... Now I am out of a game. There policy is not to refund money for a lost game, because they always ship it back with the system. Well my shipping invoice from Sony does not say anything about my game just lists the system on the invoice.
3 Replies - Latest reply on 07/26/2010Add reply
Bravia 52" LCD Panel failure
I purchased a KDL 52 inch Sony Bravia 17 months ago. After 14-15 months I noticed digital lines on the screen. Called customer service and was told to try a software fix. That did not help and they ... read full review1 Replies - Latest reply on 07/14/2010
LAREDA, TEXAS -- I sent two cameras for repair in one box. I had a work order for the newer, more expensive camera, a hand written note on the original work order for the lesser one.
2 Replies - Latest reply on 07/07/2010Add reply
Guess which one came back? The cheap one ($91 to repair). The new one, the one on the original work order? Sony Laredo, Tx says they never received it. Really? How did you know to connect the lesser camera with me? There was no work order. I have spent HOURS with customer service and with Laredo, TX and even sent a letter to their CEO and VP or Services. Guess what? Not squat. They are a horrible, horrible company to do business with.
Never again, Sony. Never again.
Another sad Sony Bravia tale
I was thrilled to receive this TV as a 40th Birthday present in November of 2007. I got to pick it out, so I know it cost $860 and was purchased at Circuit City. Had no problems, until 2 years almost ... read full review3 Replies - Latest reply on 11/18/2010
It is amazing to me that a company like Sony, who used to be the standard of excellence, has gotten so low in quality that is going to end up out of the market.
I spent over 7 thousand dollars for a ... read full review1 Replies - Latest reply on 06/26/2010
Poor Quality LCD TV
Purchased this 46" LCD TV from my local Sam's Club in Nov. 2007 and paid right at $1800 for the TV. About 8 months ago I started having problems with the screen having an overlapping effect when the ... read full review
I purchase a 60 inch Sony TV in just over one year the lamp went out then the picture turned green with the light engine going out, I have purchased thousands of dollars worth of Sony products over the last few years, If they will not repair this TV economically I will use it for target practice and never buy a Sony product again. Add reply
Within a year of owning the Sony bravia a vertical black line developed on the right side of the screen. It fades as the TV warms up, but never disappears. I was not sure what it was and due to personal situations I did not call on it until after the warranty period was over. I own so many Sony products that have performed well, yet the biggest Sony purchase I have ever made is the one that has failed. I have some Sony electronics for over twenty years without a problem! I am so disappointed in this TV. I have even considered covering the side of the screen up to the black line so I won't be annoyed by the distraction. I did not buy the extended warranty because I believed that a product with a reputation like Sony should not need insurance. Foolish me! Add reply
After procrastinating for several months I finally got around to sending my my Reader for the free system upgrade Sony was offering me. Several days after I shipped it out I realized that I had not included the signed repair agreement with the Reader as required. I call customer support and spoke with a very helpful gentleman that was able to track down my Reader, ascertain that it was already upgraded and ready to ship out. They already had my information based on the serial number. I was told not to worry about the repair agreement. I was very pleased with how it was handled. The only hard part was understanding the representative as he spoke heavily accented English, almost sounded like the Swedish Chef on the Muppet's Show.Add reply
I, like many others, had the LCD board go out in my LCD flatscreen. After 2 weeks and trying to go up the line with customer service, I give up. They could give a damn if I ever purchased another Sony product, and I won't. As a matter of fact, I purchased two new LG's yesterday (with extended warranties). Add reply
Sony Sticker stuck it to us
Sony offered a replacement TV to my Dad because his Wega TV had an optical blocker go out ($500 replacement part). They told him they would send him a coupon for Sony Style to help with a replacement. ... read full review
46" LCD TV failure
Basically I'm going to include my email I sent to there customer support team, it explains my issues:
I just got off the phone with your customer support department, and they gave me this email ... read full review
My kdl52XBR9 Serial No. 8113672 has been plugged in at my home since 05 Feb 2010, on 04 March 2010 the TV deleloped verticle lines of Green, Blue and Red covering the right Half of the screen. Sony gave me a contact number for a local TV repair, how ever the repair service stated a new LCD screen is the only fix, NO screens are available so my screen can't be fixxed until a new screen can be delivered.. This is supposed to be a "NEW" TV a failure of the LCD screen after 30 days use is a poor reflection Quality Control with in SONY products. I hope someone there in SONY is able to read and understand that I am without the Quality and not receiving the service I have come to expect from the Brand Name SONY.
UPDATE - SONY has agreed to an in Home replacement of my TV with a New TV of the same MODEL. Thanks SONY now I have to wait 2 weeks and then the timer starts again, How long will this one last???
I will update in 2 weeks after receipt of the new one.
Again 30 days after that and finally if I reach 365 days and no problems I will call this complaint resolved.