I had sent my Sony Reader in for repairs. I knew my problem did not fall under any warranty. After all I dropped the unit. But I want to know the cost to repair. The could not tell me this over the phone. They insisted I give them a credit card to even look at the unit. I gave them one but said I may not want to put the payment on this card plus if the repair was over $50 I may just want the unit returned to me. I've been looking at the Kindle, Nook and there are rumors of Apple coming out with their own electronic reading device.
After weeks of calling the service center my reader was returned to me and my card was charged $90. When I called to complain they said I had authorized the transaction. I'm asking for a recording of the conversation. I doubt there is one. But I can't stand being accused of lying. I never authorized this and I know I explained that I wanted to place the order on a different credit card. I just gave my debit because it was the only # available by memory.
After months of research, I elected to purchase the Sony DSLR-A900. Price was certainly an important consideration but equally important was Sony's stated intention to become known as more than just an electronics manufacturer. They apparently really want to become a player in the photography business.
Therefore I was quite surprised to find that the camera uses an unconventional and utterly proprietary hot-shoe arrangement that makes studio and flash photography a difficult chore. I cannot recommend this camera (their flagship model) because of this error on their design. How foolish to complain about authenticity in the photographic realm when clearly they are not photographers and do not design for photographers. They are an electronics firm. Nikon and Canon (both from Japan as well) are actually camera companies. They know how to design a camera. Sony does a nice job with consumer electronics but they should avoid making high-end cameras.
I bought a Sony KDL-46XBR4 HD TV in Feb 2008 for almost $3000. The picture flickered and had double images in Feb 2009. The panel (essentially the entire TV) was replaced under warranty in Feb 2009. Now the exact same problem has started and Sony support says that the warranty on the new panel has expired 3.5 months after it was installed. 3.5 months!!! WHAT!!! So I replace it and it goes bad every 8 mos at my expense. WHAT!!! Step up Sony! This is an appalling warranty policy that shows how little Sony believes in their own products. Shame on them.
MELBOURNE -- I purchased a Sony ICD-UX80 digital recorder in Jan 2009 from Amazon.com. Visiting family in Melbourne and overnight it stopped working. Sony Australia required a TLW card (Tourist Limited Warranty card) from retailer - Amazon & Sony US had never heard of these cards??? Sony Australia refused to honor my 12 month warranty & didn't even care when I produced documented proof from Sony US that they had never heard of these cards. I will never buy another Sony product after being loyal for most of my adult life. Sony Australia wanted to charge me $300 to fix (almost 3 times the cost of a new recorder).
However to renew my trust in large companies Amazon offered to give me a refund as a result of Sony's lack of support of their own product. Obviously I will continue to remain a loyal customer of Amazon. Beware of Sony products if you are contemplating traveling abroad because their warranty is then null & void and they hide behind subterfuge to try & fool customers into thinking they have warranty.
I bought this system from Costco last year for $1,000, and do I regret it! The Mp3 player never did work (I thought I just didn't know how to work it), and tech support wasted hours of my time (they know nothing). The last thing they did was have me do a "cold reset" and since, the unit turns itself back on randomly. The Sony support is the worst, this unit is too complicated (I paid someone to set it up), and now I want to get something (non-Sony, of course) which works in lieu of this one. Buyer beware!
JACKSONVILLE, FLORIDA -- The Qualia 006 has a failing Optical Block, and when it has to be replaced it will cost you around $5000. To have it replaced if it's out of warranty, this set has a 3 yr standard warranty. This is a must read to all owners of this unit. Thanks.
Last month, I purchased the Sony Qualia 3 year extended warranty cost $507 and am I glad I did. Two weeks ago, I started seeing the green blob, which is getting worse. Repair costs $5500 min. being in Santa Barbara, the closest Sony Auth. Repair is in Camarillo but closed until June 6. Repair Company in Van Nuys refused to come, even though Sony called them for me. Easiest way to check for the problem is to turn to the memory stick mode with no stick inserted.
To top it off, I also have a 50" SXRD set with the green blob starting. This set is covered under the Sony Class Action suit which Sony lost. From what I have learned, Sony opted for a two piece OB design, which allows for contamination to enter the assembly. The fix (hopefully) is a one piece redesign. Pretty sad that SONY R&D didn't include adequate accelerated life testing. This is really costing them, not even counting the court costs. Legal costs may be even larger when other owners of other models that aren't covered get in the act. Only two Sony SXRD models are currently covered.
My advice to all Qualia owners, don't let your 3 year initial warranty run out without getting an extended warranty. If you own one of these high end units you need to read the following link: http://www.avsforum.com/avs-vb/showthread.php?t=498008&page=488.
I purchased a KDS-70Q006 Qualia unit back in November 3, 2005 and carries a 3 yr factory warranty. I know that this high end unit has been discontinued. My unit is still under the 3 yr factory warranty and I also just purchased an extended warranty for $802 for 3 more years. I have other friends that purchased the same warranty 3 months ago for $507 from the same place. This is Sony putting the screws to the working man. "Sony" My concerns are for the purchase price of $10900 for the Qualia and $802 for the extra warranty, for a grand total of $11702.
And the optical block has been failing around 3 yrs +-. And the cost to have the OB replaced, I have been told is $5000. When my warranty ends only after 6 yrs I may have spend $5000 to have it replaced. This is not fair to the customer. From what I've been reading the replacement OB is still designed the same way, which will fail again in 3 yrs +-. I think Sony needs to step up to the plate and fix their problem.
Bottom line, after my horrible experience purchasing a camera from Sony online, the company refused to overnight me the memory chip. I explained my horrendous experience and also explained that I needed it for my daughter's graduation. They did not give a **! And when you ask for complaint #'s they say there is none. They only provide an address. I was lied to multiple times by supervisors. They stated that they have no means to overnight a package (even though this whole thing is there fault) and they are very stubborn and prima donna like in their ways.
FedEx verified that they overnight with Sony when needed. I am in the process of sending back everything. I will never buy via Sony dot com again. You don't treat a dog the way I was treated by supervisors. They need to take a course on customer service.... Sony needs to re-evaluate how they treat their customers... Billion $ corporation.
Since July 2, 2007 I submitted a mail-in rebate to the company that handles the rebates for Sony. In October 2007 they came back with an advisory that the rebate claim had been denied, due to lack of a "store" receipt. I wrote back to them and referred them to the On-line purchase receipt, explaining to them that there would be no "store" receipt, since this was an on-line purchase.
Two months later they still hadn't honored the claim and when I inquired, the reason now was that the UPC/bar code was missing. I pointed out that they had acknowledged back in October they had received the UPC/bar code, and that the excuse given then - the "store" receipt, was straightened out. Subsequently the excuse was that "in the meantime the filing deadline had passed". Realizing that I wasn't going to get anywhere with these people (Global Fulfillment, Texas), I wrote to Sony Electronics about a month ago; still waiting for an answer.
ST. LOUIS, MISSOURI -- I purchased a Sony digital camera on 12/15/2006. The camera started working improperly in October of 2007. Not even a year old. I contacted Sony, shipped it off to be repaired, and then contacted a few weeks later and was told that repairing the camera would exceed the cost of the camera. But what about the warranty? I was told my warranty was void because I probably dropped it. I did not drop the camera, still, all I got was "sorry".
Live and learn. I went to Target, purchased a $90.00 digital camera that has a warranty that promises replacement no matter what!! I will never purchase a Sony product again. Word of mouth can be your best or worst advertisement. I tell everyone I know about Sony's poor customer service.