After procrastinating for several months I finally got around to sending my Reader for the free system upgrade Sony was offering me. Several days after I shipped it out I realized that I had not included the signed repair agreement with the Reader as required. I call customer support and spoke with a very helpful gentleman that was able to track down my Reader, ascertain that it was already upgraded and ready to ship out.They already had my information based on the serial number. I was told not to worry about the repair agreement.
I was very pleased with how it was handled. The only hard part was understanding the representative as he spoke heavily accented English, almost sounded like the Swedish Chef on the Muppet's Show.
Sony offered a replacement TV to my Dad because his Wega TV had an optical blocker go out ($500 replacement part). They told him they would send him a coupon for Sony Style to help with a replacement. They never sent the coupon. When he asked about his coupon -- "OH! Your coupon is not valid anymore. However, we can upsell if you have some more money on these TVs," they said. The replacement offer was because he was a "valued customer." However, no one at Sony ever instructed him to keep the small sticker on the TV that has some stupid number, so his offer that stood, fell.
He spoke to everyone in Sony Management that was willing to speak and continually was told that because he didn't keep the sticker, there was nothing that could be done. NO ONE SAID KEEP A STICKER!! This is a Sony scam. They tell you that you are a great customer, tell you they have a great deal, and then tell you they actually don't value you because you didn't assume to keep a sticker when they said they could replace it for some great offer. Some great customer. Stickers... stick it where the sun isn't Sony.
All bullcrap from Sony below: Don't waste your time reading.
Thank you for contacting the Sony Exchange Dept., as discussed, we provided you an offer to replace your television KDL46EX700 $400.00 + local sales tax. If you decide to accept the offer, please contact Sony at 888-993-7669 within 1 week upon your acceptance of the offer, you will need to confirm your ship to address by phone and provide a credit card number. Please review your address as this will be the delivery location.
My kdl52XBR9 Serial No. ** has been plugged in at my home since 05 Feb 2010, on 04 March 2010 the TV developed vertical lines of Green, Blue and Red covering the right Half of the screen. Sony gave me a contact number for a local TV repair, however the repair service stated a new LCD screen is the only fix, NO screens are available so my screen can't be fixed until a new screen can be delivered.
This is supposed to be a "NEW" TV a failure of the LCD screen after 30 days use is a poor reflection Quality Control within SONY products. I hope someone there in SONY is able to read and understand that I am without the Quality and not receiving the service I have come to expect from the Brand Name SONY.
12 March 2010 UPDATE. SONY has agreed to an in Home replacement of my TV with a New TV of the same MODEL. Thanks SONY now I have to wait 2 weeks and then the timer starts again, How long will this one last??? I will update in 2 weeks after receipt of the new one. Again 30 days after that and finally if I reach 365 days and no problems I will call this complaint resolved.
FORT MYERS, FLORIDA -- My husband and I purchased this FD Trinitron Vega Model# KD-30XS955 in June of 2006. We contacted Sony via E-Mail and also via telephone. The representatives we spoke to told us there wasn't anything they could do since the warranty is up. We asked if there was any way we could be accommodated and all they did was repeat themselves and apologize. We asked them if they could at least send us a gift card to accommodate us to purchase another Sony TV. Mind you we only asked for a minimum amount and for it to state it would only be used towards another Sony TV.
Again, the representative apologized. We have already sent at least four e-mails and spoke to several representatives. What did we get? You got an apology stating this was all they could do. Sony Policy. VERY DISSATISFIED WITH THE SONY CORPORATION, A BILLION DOLLAR COMPANY AND THEY REFUSED TO MAKE GOOD FOR THEIR LEMON TRINITRON VEGA!!!
HOU -- Weak battery backup of MP4 player (NWZ-E436F/BME). I would like to bring to your kind notice that:
I am Sanjay Kumar, S/O Shri Devdutt Sharma, had purchased a Sony MP4 player (NWZ-E436F/BME) from Unique Enterprises, Malviya Nagar on 23/08/09. Finding some Battery Backup problem, I have given the set to the Sony service Centre located at K-15, Lajpat Nagar – II New Delhi – 110024. The problem has been explained to the concerned person over there several times and have visited the same place a couple of times, despite my utmost hectic schedule. It is a matter of severe regret that the people at Sony India Pvt. Ltd., K-15, Lajpat Nagar – II New Delhi – 110024 are procrastinating the issue and are not helping me by stating that my gadget is absolutely alright.
Kindly look into the matter and take proactive steps. Hoping for an affirmative response.
I had sent my Sony Reader in for repairs. I knew my problem did not fall under any warranty. After all I dropped the unit. But I want to know the cost to repair. The could not tell me this over the phone. They insisted I give them a credit card to even look at the unit. I gave them one but said I may not want to put the payment on this card plus if the repair was over $50 I may just want the unit returned to me. I've been looking at the Kindle, Nook and there are rumors of Apple coming out with their own electronic reading device.
After weeks of calling the service center my reader was returned to me and my card was charged $90. When I called to complain they said I had authorized the transaction. I'm asking for a recording of the conversation. I doubt there is one. But I can't stand being accused of lying. I never authorized this and I know I explained that I wanted to place the order on a different credit card. I just gave my debit because it was the only # available by memory.
After months of research, I elected to purchase the Sony DSLR-A900. Price was certainly an important consideration but equally important was Sony's stated intention to become known as more than just an electronics manufacturer. They apparently really want to become a player in the photography business.
Therefore I was quite surprised to find that the camera uses an unconventional and utterly proprietary hot-shoe arrangement that makes studio and flash photography a difficult chore. I cannot recommend this camera (their flagship model) because of this error on their design. How foolish to complain about authenticity in the photographic realm when clearly they are not photographers and do not design for photographers. They are an electronics firm. Nikon and Canon (both from Japan as well) are actually camera companies. They know how to design a camera. Sony does a nice job with consumer electronics but they should avoid making high-end cameras.
I bought a Sony KDL-46XBR4 HD TV in Feb 2008 for almost $3000. The picture flickered and had double images in Feb 2009. The panel (essentially the entire TV) was replaced under warranty in Feb 2009. Now the exact same problem has started and Sony support says that the warranty on the new panel has expired 3.5 months after it was installed. 3.5 months!!! WHAT!!! So I replace it and it goes bad every 8 mos at my expense. WHAT!!! Step up Sony! This is an appalling warranty policy that shows how little Sony believes in their own products. Shame on them.
MELBOURNE -- I purchased a Sony ICD-UX80 digital recorder in Jan 2009 from Amazon.com. Visiting family in Melbourne and overnight it stopped working. Sony Australia required a TLW card (Tourist Limited Warranty card) from retailer - Amazon & Sony US had never heard of these cards??? Sony Australia refused to honor my 12 month warranty & didn't even care when I produced documented proof from Sony US that they had never heard of these cards. I will never buy another Sony product after being loyal for most of my adult life. Sony Australia wanted to charge me $300 to fix (almost 3 times the cost of a new recorder).
However to renew my trust in large companies Amazon offered to give me a refund as a result of Sony's lack of support of their own product. Obviously I will continue to remain a loyal customer of Amazon. Beware of Sony products if you are contemplating traveling abroad because their warranty is then null & void and they hide behind subterfuge to try & fool customers into thinking they have warranty.
I bought this system from Costco last year for $1,000, and do I regret it! The Mp3 player never did work (I thought I just didn't know how to work it), and tech support wasted hours of my time (they know nothing). The last thing they did was have me do a "cold reset" and since, the unit turns itself back on randomly. The Sony support is the worst, this unit is too complicated (I paid someone to set it up), and now I want to get something (non-Sony, of course) which works in lieu of this one. Buyer beware!