My kdl52XBR9 Serial No. ** has been plugged in at my home since 05 Feb 2010, on 04 March 2010 the TV developed vertical lines of Green, Blue and Red covering the right Half of the screen. Sony gave me a contact number for a local TV repair, however the repair service stated a new LCD screen is the only fix, NO screens are available so my screen can't be fixed until a new screen can be delivered.
This is supposed to be a "NEW" TV a failure of the LCD screen after 30 days use is a poor reflection Quality Control within SONY products. I hope someone there in SONY is able to read and understand that I am without the Quality and not receiving the service I have come to expect from the Brand Name SONY.
12 March 2010 UPDATE. SONY has agreed to an in Home replacement of my TV with a New TV of the same MODEL. Thanks SONY now I have to wait 2 weeks and then the timer starts again, How long will this one last??? I will update in 2 weeks after receipt of the new one. Again 30 days after that and finally if I reach 365 days and no problems I will call this complaint resolved.
FORT MYERS, FLORIDA -- My husband and I purchased this FD Trinitron Vega Model# KD-30XS955 in June of 2006. We contacted Sony via E-Mail and also via telephone. The representatives we spoke to told us there wasn't anything they could do since the warranty is up. We asked if there was any way we could be accommodated and all they did was repeat themselves and apologize. We asked them if they could at least send us a gift card to accommodate us to purchase another Sony TV. Mind you we only asked for a minimum amount and for it to state it would only be used towards another Sony TV.
Again, the representative apologized. We have already sent at least four e-mails and spoke to several representatives. What did we get? You got an apology stating this was all they could do. Sony Policy. VERY DISSATISFIED WITH THE SONY CORPORATION, A BILLION DOLLAR COMPANY AND THEY REFUSED TO MAKE GOOD FOR THEIR LEMON TRINITRON VEGA!!!
HOU -- Weak battery backup of MP4 player (NWZ-E436F/BME). I would like to bring to your kind notice that:
I am Sanjay Kumar, S/O Shri Devdutt Sharma, had purchased a Sony MP4 player (NWZ-E436F/BME) from Unique Enterprises, Malviya Nagar on 23/08/09. Finding some Battery Backup problem, I have given the set to the Sony service Centre located at K-15, Lajpat Nagar – II New Delhi – 110024. The problem has been explained to the concerned person over there several times and have visited the same place a couple of times, despite my utmost hectic schedule. It is a matter of severe regret that the people at Sony India Pvt. Ltd., K-15, Lajpat Nagar – II New Delhi – 110024 are procrastinating the issue and are not helping me by stating that my gadget is absolutely alright.
Kindly look into the matter and take proactive steps. Hoping for an affirmative response.
I had sent my Sony Reader in for repairs. I knew my problem did not fall under any warranty. After all I dropped the unit. But I want to know the cost to repair. The could not tell me this over the phone. They insisted I give them a credit card to even look at the unit. I gave them one but said I may not want to put the payment on this card plus if the repair was over $50 I may just want the unit returned to me. I've been looking at the Kindle, Nook and there are rumors of Apple coming out with their own electronic reading device.
After weeks of calling the service center my reader was returned to me and my card was charged $90. When I called to complain they said I had authorized the transaction. I'm asking for a recording of the conversation. I doubt there is one. But I can't stand being accused of lying. I never authorized this and I know I explained that I wanted to place the order on a different credit card. I just gave my debit because it was the only # available by memory.
After months of research, I elected to purchase the Sony DSLR-A900. Price was certainly an important consideration but equally important was Sony's stated intention to become known as more than just an electronics manufacturer. They apparently really want to become a player in the photography business.
Therefore I was quite surprised to find that the camera uses an unconventional and utterly proprietary hot-shoe arrangement that makes studio and flash photography a difficult chore. I cannot recommend this camera (their flagship model) because of this error on their design. How foolish to complain about authenticity in the photographic realm when clearly they are not photographers and do not design for photographers. They are an electronics firm. Nikon and Canon (both from Japan as well) are actually camera companies. They know how to design a camera. Sony does a nice job with consumer electronics but they should avoid making high-end cameras.
I bought a Sony KDL-46XBR4 HD TV in Feb 2008 for almost $3000. The picture flickered and had double images in Feb 2009. The panel (essentially the entire TV) was replaced under warranty in Feb 2009. Now the exact same problem has started and Sony support says that the warranty on the new panel has expired 3.5 months after it was installed. 3.5 months!!! WHAT!!! So I replace it and it goes bad every 8 mos at my expense. WHAT!!! Step up Sony! This is an appalling warranty policy that shows how little Sony believes in their own products. Shame on them.
MELBOURNE -- I purchased a Sony ICD-UX80 digital recorder in Jan 2009 from Amazon.com. Visiting family in Melbourne and overnight it stopped working. Sony Australia required a TLW card (Tourist Limited Warranty card) from retailer - Amazon & Sony US had never heard of these cards??? Sony Australia refused to honor my 12 month warranty & didn't even care when I produced documented proof from Sony US that they had never heard of these cards. I will never buy another Sony product after being loyal for most of my adult life. Sony Australia wanted to charge me $300 to fix (almost 3 times the cost of a new recorder).
However to renew my trust in large companies Amazon offered to give me a refund as a result of Sony's lack of support of their own product. Obviously I will continue to remain a loyal customer of Amazon. Beware of Sony products if you are contemplating traveling abroad because their warranty is then null & void and they hide behind subterfuge to try & fool customers into thinking they have warranty.
I bought this system from Costco last year for $1,000, and do I regret it! The Mp3 player never did work (I thought I just didn't know how to work it), and tech support wasted hours of my time (they know nothing). The last thing they did was have me do a "cold reset" and since, the unit turns itself back on randomly. The Sony support is the worst, this unit is too complicated (I paid someone to set it up), and now I want to get something (non-Sony, of course) which works in lieu of this one. Buyer beware!
JACKSONVILLE, FLORIDA -- The Qualia 006 has a failing Optical Block, and when it has to be replaced it will cost you around $5000. To have it replaced if it's out of warranty, this set has a 3 yr standard warranty. This is a must read to all owners of this unit. Thanks.
Last month, I purchased the Sony Qualia 3 year extended warranty cost $507 and am I glad I did. Two weeks ago, I started seeing the green blob, which is getting worse. Repair costs $5500 min. being in Santa Barbara, the closest Sony Auth. Repair is in Camarillo but closed until June 6. Repair Company in Van Nuys refused to come, even though Sony called them for me. Easiest way to check for the problem is to turn to the memory stick mode with no stick inserted.
To top it off, I also have a 50" SXRD set with the green blob starting. This set is covered under the Sony Class Action suit which Sony lost. From what I have learned, Sony opted for a two piece OB design, which allows for contamination to enter the assembly. The fix (hopefully) is a one piece redesign. Pretty sad that SONY R&D didn't include adequate accelerated life testing. This is really costing them, not even counting the court costs. Legal costs may be even larger when other owners of other models that aren't covered get in the act. Only two Sony SXRD models are currently covered.
My advice to all Qualia owners, don't let your 3 year initial warranty run out without getting an extended warranty. If you own one of these high end units you need to read the following link: http://www.avsforum.com/avs-vb/showthread.php?t=498008&page=488.
I purchased a KDS-70Q006 Qualia unit back in November 3, 2005 and carries a 3 yr factory warranty. I know that this high end unit has been discontinued. My unit is still under the 3 yr factory warranty and I also just purchased an extended warranty for $802 for 3 more years. I have other friends that purchased the same warranty 3 months ago for $507 from the same place. This is Sony putting the screws to the working man. "Sony" My concerns are for the purchase price of $10900 for the Qualia and $802 for the extra warranty, for a grand total of $11702.
And the optical block has been failing around 3 yrs +-. And the cost to have the OB replaced, I have been told is $5000. When my warranty ends only after 6 yrs I may have spend $5000 to have it replaced. This is not fair to the customer. From what I've been reading the replacement OB is still designed the same way, which will fail again in 3 yrs +-. I think Sony needs to step up to the plate and fix their problem.