EXC/40 from what I saw in the picture. Pros or Cons anyone? 1 Replies - Latest reply on 03/12/2011Add reply
I waited for this game for four years since it was announced and finally was able to buy it but once I played it I was in for a rude awakening. The game was terrible it looked like it was thrown together at the last second. I have played Gran turismo since the second one came out and can compare this atrocity to Barney the Dinosaur. Sony get it together make better games not crap like this one.4 Replies - Latest reply on 02/12/2011Add reply
2.5 years old and LCD panel went bad. Sony TV repairman provided estimate of $1020 and mentioned how poorly the Sony lcd's have been performing. Sony provided no resolution even after case went to heightened review. They offered a discount on an inferior model television, but who wants the discount for a lower end model after the elite product fails. Customer service was no help and stuck to their phone script of the product was outside of the warranty. I guess I'm moving onto a company that stands behind their products. Add reply
Bought two brand new NX800's in June and one went bad in November, OK that happens but when the service people came out and took the set they called ans said the mother board went bad and they would replace it and return the set. no problem so far. when they returned the set they plugged it in and got a no signal message so they just said you set it up not our problem. I have no idea if they in fact fixed the set, if it's working or not. when I called to complain all Sony did was keep me on hold for over an hour and then tell me that they where sure the set was fixed and that it was my job to get a picture on it, warranty does not cover anything like setting it up. what a joke you pay over $2,000 for a set and the first problem they run the other way. this will be my last Sony product and I am in the production business and will do everything I can to make sure no one I knows buys Sony.Add reply
My friend, who is a senior citizen, bought an expensive Sony TV for $1,500. It's already broken. Sony refuses to do anything! Don't buy Sony products. They're crap. 2 Replies - Latest reply on 12/06/2011Add reply
We bought a 32" Sony Bravia. This was quite a big spending item for us, because we are like the majority of people who live paycheck to paycheck. Had gone with Sony due to their name. I will never buy Sony again. We have had the TV for maybe 2 yrs and now the picture is messed up. The picture is doubled and discolored. I am now trying to save for another TV and I promise you all that it will not be a Sony.
1 Replies - Latest reply on 01/29/2011Add reply
Shame on you for making such a horrible product. These need to be recalled and reimburse the people that had depended on you for good products.
I purchased a Sony home theater system a month ago brand new in the box from a electronics store. Upon getting it home I realized that it was mising a wireless speaker card. Called Sony the next day (not a 1-800 #) told them of my problem and was told they would ship me the part in 7-10 business days. Two weeks and no part later I contacted Sony again & was told that the order was messed up & I would get the part in 7-10 business days. A week later Sony calls me & tells me that they need a receipt for my purchase or they cannot ship me the part. Upon faxing the receipt to them I asked if they could speed up the shipping since the customer service so far was terrible. I was told they couldn't because they had to order the part. Since my 30 days is up I cannot take this home theater system back to the store. I have many Sony made electronics in my house ranging from home theater systems (2) to the PS3 & PS2 & the PSP. After dealing with Sony this time I will move on to another electronics maker. Sony will never get another dollar from me again Add reply
I want to bring to your notice the horrible customer service provided by your company. I sent a Sony Receiver for repairs on October 6, 2010. It has been almost a month but no body is able to tell me that when I will get it back. The customer service wait time is more than a hour some times and the number they have provided for the Laredo customer service center is ( 956-725-4877) does not even exist. The toll free number has a wait for more than an hour. How will you feel when you are made to wait for an hour on the phone. I am not even worried about the cost of the receiver. I am going to buy a new one any way but the whole incident has brought the real face of Sony in the open. I am not asking you to replace the receiver or expedite the repair. I just want to bring it to your notice the mismanagement in your organization. It is a pity that I cannot even get the postal address of Sony customer service at any website of Sony. I asked several of the customer service agents but they do not have the postal address.
My TV (Sony Bravia) is less than one year and a half old and it already doesn't work. It has no image, no sound. I've called Sony to share my frustration and they told me "We take note of your complaint but we do not offer any feedback". They refused to give me any fax number or email that I could use to document my complaint... 1 Replies - Latest reply on 08/27/2010Add reply
Do Not Buy Sony!!
Purchased a Sony television because we trusted the brand name. Mistake. Television lasted for 14 months-- just long enough to be out of warranty. We have just now had enough money to get estimate on ... read full review15 Replies - Latest reply on 07/06/2011
I purchased a Sony TV and paid $5000. This was listed in consumer reports as the number one TV at the time.
1 Replies - Latest reply on 08/04/2010Add reply
I have had continual problems replacing parts 4-5 times. The manual comes with no blink codes to let you know what needs to be replaced.
I phoned Sony and they care less. Prior to talking with customer relation which customer service said may be able to do something for you, customer service suggested that this newer problem the fan goes all the time. Yet they do not care.
If you are in the market for a new DVD player, avoid the frustration and do not buy a Sony. Our DVD player was purchased in 2007 and has been lightly used by adults only. Recently, it stopped playing discs altogether with "unable to play this disc" appearing on screen. Contacted Sony customer service which had me try the few things I had already attempted to do to fix it. Overall, they were unhelpful and seemingly unsympathetic to my plight, stating, "your player is in need of repair", knowing full well that it costs more to repair it than to just replace it. Upon further online research, I found that I am not alone!! Many Sony DVD models have had the exact problem as ours so apparently, Sony is not doing anything to alleviate these issues, but rather continuing to sell defective merchandise. Maybe they consider it planned obsolesence.....I consider it dishonest! 2 Replies - Latest reply on 07/30/2010Add reply
I had my PS3 fixed by Sony twice in the past 4 months. Upon my last repair they finally replaced it. When it was sent back the game was stuck inside, I was told do not worry it will be returned hahahahah....Well the PS3 came back but not the game, after calling on the phone for over an hour I was told that it was shipped with the PS3. They in formed me that it was inside the flaps of the box or taped to the inside. Well the box is ripped into a thousand pieces and guess what no game. I then called back and some one told me it was shipped separate. Well a week has gone bye and no game. So I called again and was told that the game is always shipped with the system. After a long talk with several managers I was told that they are very sorry and can not be helped... Now I am out of a game. There policy is not to refund money for a lost game, because they always ship it back with the system. Well my shipping invoice from Sony does not say anything about my game just lists the system on the invoice.
3 Replies - Latest reply on 07/26/2010Add reply
Another sad Sony Bravia tale
I was thrilled to receive this TV as a 40th Birthday present in November of 2007. I got to pick it out, so I know it cost $860 and was purchased at Circuit City. Had no problems, until 2 years almost ... read full review3 Replies - Latest reply on 11/18/2010
It is amazing to me that a company like Sony, who used to be the standard of excellence, has gotten so low in quality that is going to end up out of the market.
I spent over 7 thousand dollars for a ... read full review1 Replies - Latest reply on 06/26/2010
I purchase a 60 inch Sony TV in just over one year the lamp went out then the picture turned green with the light engine going out, I have purchased thousands of dollars worth of Sony products over the last few years, If they will not repair this TV economically I will use it for target practice and never buy a Sony product again. Add reply
After procrastinating for several months I finally got around to sending my my Reader for the free system upgrade Sony was offering me. Several days after I shipped it out I realized that I had not included the signed repair agreement with the Reader as required. I call customer support and spoke with a very helpful gentleman that was able to track down my Reader, ascertain that it was already upgraded and ready to ship out. They already had my information based on the serial number. I was told not to worry about the repair agreement. I was very pleased with how it was handled. The only hard part was understanding the representative as he spoke heavily accented English, almost sounded like the Swedish Chef on the Muppet's Show.Add reply