Sony Electronics Inc - Page 3

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Don't Send Anything To Laredo, TX!
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LAREDA, TEXAS -- I sent two cameras for repair in one box. I had a work order for the newer, more expensive camera, a hand written note on the original work order for the lesser one.

Guess which one came back? The cheap one ($91 to repair). The new one, the one on the original work order? Sony Laredo, Tx says they never received it. Really? How did you know to connect the lesser camera with me? There was no work order. I have spent HOURS with customer service and with Laredo, TX and even sent a letter to their CEO and VP or Services. Guess what? Not squat. They are a horrible, horrible company to do business with.

Never again, Sony. Never again.
     
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BEJ on 2010-07-07:
Did you insure the package you sent to Sony and or send it registered? If not, I am not sure there is much you can do. It is a shame this would happen.
Helpful on 2010-07-07:
To me, I can see where the OP tried to save some money on shipping, combining two packages into one. The problem is that their service center is handling a large number of incoming items every day and rely on a process to handle these items correctly and effectively. With two RA (Return Authorization) numbers, they should have been packaged and tagged separately.
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A Lemon of Sony LCD 52inch Model:KDL52XBR5
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We have a Sony LCD 52inch TV cost new from Best Buy $4,600.00.
that is just over 2 years old. It just started having double lines, double picture, and dark section on the left side. Had a professional TV repair guy come out, (recommended by Sony) to check the problem. Looks at screen and said, you need a new LCD panel. Cost Labor shipping and installation $2,800.00 and of coarse its out of Sony's so called Warranty, which was extended for 18 months. according to the complaint dept. So they know about the problem, never did a recall, let alone dare say anything to the public about this problem. So I'm stuck with a Lemon of a TV. All they said they can do for me is forward my complaint.. Right, In the Round File. I used to be a loyal Sony Product buyer. Not anymore.
     
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MDSasquatch on 2010-05-20:
Go to COSTCO, you can get a Panasonic 52" Plasma for under $1000 with a two year warranty from COSTCO. I have one and love it!
samsung1 on 2010-05-21:
to me Sony is a good product I have had 3 or 4 tv but never spent more than a10000 dollars on one your should have got 2 or 5 year year warranty you spent way to much for tv
samsung1 on 2010-05-21:
Panasonic is a piece of junk remotes look bad picture look bad compared to Sony 1080p Panasonic is 720p a piece of junk why you think Panasonic so cheap
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Happy with the service
Posted by on
After procrastinating for several months I finally got around to sending my my Reader for the free system upgrade Sony was offering me. Several days after I shipped it out I realized that I had not included the signed repair agreement with the Reader as required. I call customer support and spoke with a very helpful gentleman that was able to track down my Reader, ascertain that it was already upgraded and ready to ship out. They already had my information based on the serial number. I was told not to worry about the repair agreement. I was very pleased with how it was handled. The only hard part was understanding the representative as he spoke heavily accented English, almost sounded like the Swedish Chef on the Muppet's Show.
     
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Sony Sticker stuck it to us
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Sony offered a replacement TV to my Dad because his Wega TV had an optical blocker go out ($500 replacement part). They told him they would send him a coupon for Sony Style to help with a replacement. They never sent the coupon. When he asked about his coupon--"OH! your coupon is not valid anymore. However, we can upsell if you have some more money on these TVs," they said. The replacement offer was because he was a "valued customer." However, no one at Sony ever instructed him to keep the small sticker on the TV that has some stupid number, so his offer that stood, fell. He spoke to everyone in Sony Management that was willing to speak and continuelly was told that because he didn't keep the sticker, there was nothing that could be done. NO ONE SAID KEEP A STICKER!! This is a Sony scam. They tell you that you are a great customer, tell you they have a great deal, and then tell you they actually don't value you because you didn't assume to keep a sticker when they said they could replace it for some great offer. Some great customer. Stickers...stick it where the sun isn't Sony.

All bullcrap from Sony below: don't waste your time reading

Thank you for contacting the Sony Exchange Dept.,
As discussed, we provided you an offer to replace your television.
KDL46EX700 $400.00 + local sales tax
If you decide to accept the offer, please contact Sony at 888-993-7669 within 1 week.
Upon your acceptance of the offer, you will need to confirm your ship to address by phone and provide a credit card number. Please review your address as this will be the delivery location.
     
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KDL52XBR9 failed LCD screen
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My kdl52XBR9 Serial No. 8113672 has been plugged in at my home since 05 Feb 2010, on 04 March 2010 the TV developed vertical lines of Green, Blue and Red covering the right Half of the screen. Sony gave me a contact number for a local TV repair, however the repair service stated a new LCD screen is the only fix, NO screens are available so my screen can't be fixed until a new screen can be delivered.. This is supposed to be a "NEW" TV a failure of the LCD screen after 30 days use is a poor reflection Quality Control within SONY products. I hope someone there in SONY is able to read and understand that I am without the Quality and not receiving the service I have come to expect from the Brand Name SONY.
12March2010
UPDATE - SONY has agreed to an in Home replacement of my TV with a New TV of the same MODEL. Thanks SONY now I have to wait 2 weeks and then the timer starts again, How long will this one last???
I will update in 2 weeks after receipt of the new one.
Again 30 days after that and finally if I reach 365 days and no problems I will call this complaint resolved.
     
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FD TRINITRON VEGA model# KD-30XS955 3yr. old lemon
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FORT MYERS, FLORIDA -- My husband and I purchased this FD Trinitron Vega Model# KD-30XS955 in June of 2006. We contacted Sony via E-Mail and also via telephone. The representatives we spoke to told us there wasn't anything they could do since the warranty is up. We asked if there was anyway we could be accommodated and all they did was repeat themselves and apologize.

We asked them if they could at least send us a gift card to accommodate us to purchase another Sony TV. Mind you we only asked for a minute amount and for it to state it would only be used towards another Sony TV.

Again, the representative apologized. We have already sent at least four e-mails and spoke to several representatives. What did we get? You got it an apology stating this was all they could do. Sony Policy. VERY DISSATISFIED WITH THE SONY CORPORATION, A BILLION DOLLAR COMPANY AND THEY REFUSED TO MAKE GOOD FOR THEIR LEMON TRINITRON VEGA!!!!!!!!!!!!!
     
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Starlord on 2010-02-08:
Three years for a TV is not a lemon. The warranty expired, what is so difficult to understand? Why do you think that Sony has any obligation to 'accommodate' you? What makes you so special? You were accommodated by having a warranty. If the set had gone bad during the warranty period, it would have been taken care of. Do you think that Sony or any other manufacturer should take care of an item of any age that breaks down? I had a 1953 Desoto that the engine seized on me one day. Do you think I could get Chrysler Corp, to give me a new motor for it? Using your logic, they should accommodate me by giving me a new engine. Get real!
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My MP4 players is not working properly
Posted by on
HOU -- SANJAY KUMAR,
FIITJEE Limited,
29-A, Kalu Sarai
Vashisth House Basement
Hauz Khas
New Delhi -110016

To
The officer Incharge,
Sony India Pvt. Ltd.

SUBJECT: Weak battery backup of MP4 player (NWZ-E436F/BME)


Dear Sir / Mam


I would like to bring to your kind notice that:

1. I am Sanjay Kumar, S/O Shri Devdutt Sharma, had purchased a Sony MP4 player (NWZ-E436F/BME) from Unique Enterprises, Malviya Nagar on 23/08/09.
2. Finding some Battery Backup problem, I have given the set to the Sony service Centre located at K-15, Lajpat Nagar – II New Delhi – 110024
3. The problem has been explained to the concerned person over there several times and have visited the same place a couple of times, despite my utmost hectic schedule.
4. It is a matter of severe regret that the people at Sony India Pvt. Ltd., K-15, Lajpat Nagar – II New Delhi – 110024 are procrastinating the issue and are not helping me by stating that my gadget is absolutely alright.

Kindly look into the matter and take proactive steps.

Hoping for an affirmative response.

Faithfully Yours


(SANJAY KUMAR)
Mobile No: 9818484102
     
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i_am_canadian on 2009-11-19:
No names or personal information please.
Slimjim on 2009-11-19:
Canadian, you can post your own name and info here at your own risk/discretion. It's the posting of others info that is not permitted.
PepperElf on 2009-11-19:
True but....
you never know what crazy will get the information.

I'm busy right now (quick break after working on the test server) but when I get home I'll probably look him up on google

with all of that information, I am sure google will even give us a map to the guys house.

Not that I ever use it for anything but.... well ... someone else might.
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Sony's Customer Service Call Center if anyone spoke English as a 1st language there my be less misunderstanding!
Posted by on
I had sent my Sony Reader in for repairs. I knew my problem did not fall under any warranty. After all I dropped the unit. But I want to know the cost to repair. The could not tell me this over the phone. They insisted I give them a credit card to even look at the unit. I gave them one but said I may not want to put the payment on this card plus if the repair was over $50 I may just want the unit returned to me. I've been looking at the Kindle, Nook and there are rumors of Apple coming out with their own electronic reading device.
After weeks of calling the service center my reader was returned tome an my card was charged $90. When I called to complain they said I had authorized the transaction. I'm asking for a recording of the conversation. I doubt there is one. But I can't stand being accused of lying. I never authorized this and I know I explained that I wanted to place the order on a differnet credit card. I just gave my debit because it was the only # available by memory.

     
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redmx3racer on 2009-11-06:
If you did not sign anything-and did not give out your CC's security code (the 3 digit # at the end of the CC # on the back of the card) which is sometimes used as an electronic signature/verification for a purchase you might be able to dispute the charge with your bank/CC company.
Did they at least fix your reader?
And-I almost did not read this review because of the title. We should all be used to the fact by now that call centers are mostly overseas and it may be a struggle to deal with certain companies. Do I like it? Nope. But sadly, it's a fact of life.
tnchuck100 on 2009-11-06:
NEVER give your debit card number to ANY company. They then have total access to any amount they want from your checking account. Not only now but any time in the future.
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Sony A-900
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After months of research, I elected to purchase the Sony A-900 DSLR. Price was certainly an important consideration but equally important was Sony's stated intention to become known as more than just an electronics manufacturer. They apparently really want to become a player in the photography business.

Therefore I was quite surprised to find that the camera uses an unconventional and utterly proprietary hot-shoe arrangement that makes studio and flash photography a difficult chore. I cannot recommend this camera (their flagship model) because of this error on their design. How foolish to complain about authenticity in the photographic realm when clearly they are not photographers and do not design for photographers. They are an electronics firm. Nikon and Canon (both from Japan as well) are actually camera companies. They know how to design a camera. Sony does a nice job with consumer electronics but they should avoid making high-end cameras.
     
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Sony's pitiful warranty policies.
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I bought a Sony KDL-46XBR4 HD TV in Feb 2008 for almost $3000. The picture flickered and had double images in Feb 2009. The panel (essentially the entire TV) was replaced under warranty in Feb 2009. Now the exact same problem has started and Sony support says that the warranty on the new panel has expired 3.5 months after it was installed. 3.5 months!!! WHAT!!! So I replace it and it goes bad every 8 mos at my expense. WHAT!!! Step up Sony! This is an appalling warranty policy that shows how little Sony believes in their own products. Shame on them.
     
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