Sony repair center NIGHTMARE
SAN DIEGO -- I liked my Sony Cyber Shot DSC-W1 camera very much, the design and features were outstanding. What made me decide to never buy another Sony product ever again was the SHAMEFUL Sony Service Center. My ... read full review2 Replies - Latest reply on 03/24/2006
LCD SCREEN FADED
ALTAMONTRE SPRINGS, FLORIDA -- I purchased a PSP on 12/23/05 and here it is 1/14/06 not even a month yet and the LCDS screen has faded. I called there customer no service about this and the first thing he said was that it was out of ... read full review1 Replies - Latest reply on 03/21/2006
Sony TV Problem Complaint
M, OHIO -- My Sony Grand WEGA LCD Projection TV is one of many Sony TVs with defective optical blocks. This is the main projection component costing over $1,000 to replace. Sony issued a service bulletin acknowledging ... read full review7 Replies - Latest reply on 11/26/2008
Poor Quality LCD TV
Purchased this 46" LCD TV from my local Sam's Club in Nov. 2007 and paid right at $1800 for the TV. About 8 months ago I started having problems with the screen having an overlapping effect when the ... read full review
We have a Sony LCD 52inch TV cost new from Best Buy $4,600.00.
3 Replies - Latest reply on 05/21/2010Add reply
that is just over 2 years old. It just started having double lines, double picture, and dark section on the left side. Had a professional TV repair guy come out, (recommended by Sony) to check the problem. Looks at screen and said, you need a new LCD panel. Cost Labor shipping and installation $2,800.00 and of coarse its out of Sony's so called Warantee, which was extended for 18 months. according to the complaint dept. So they know about the problem, never did a recall, let alone dare say anything to the public about this problem. So I'm stuck with a Lemon of a TV. All they said they can do for me is forward my complaint.. Right, In the Round File. I used to be a loyal Sony Product buyer. Not anymore.
Worst Customer Service Ever!!!
I purchased a Sony digital recorder online. Fed ex tried to deliver, left a door tag with and X on the box that says, " A signature is required to leave package. leave this signed form on your door, and ... read full review
Can't get a broken TV fixed!
MISSOURI -- I Sony 46" LCD TV broke after 3 months of purchasing the unit. The TV wants to power cycle every 15-20 seconds. I contacted Sony Customer no-service. They informed me that I have to have the TV repaired ... read full review4 Replies - Latest reply on 11/26/2008
I purchased a KDS-70Q006 Qualia unit back in November 3, 2005 and carries a 3yr factory warranty.
1 Replies - Latest reply on 07/30/2008Add reply
I know that this high end unit has been discontinued, my unit is still under the 3yr factory warranty and I also just purchased an extended warranty for $802 for 3 more years, I have other friends that purchased the same warranty 3 months ago for $507 from the same place, this is Sony putting the screws to the working man. "Sony" My concerns are for the purchase price of $10900 for the Qualia and $802 for the extra warranty, for a grand total of $11702. And the optical block has been failing around 3yrs +- And the cost to have the OB replaced, I have been told is $5000, when my warranty ends only after 6 yrs I may have spend $5000 to have it replaced, this is not fair to the customer.
From what I’ve been reading the replacement OB is still designed the same way, which will fail again in 3ys +- I think Sony needs to step up to the plate and fix their problem.
Poor Customer Service
PANAMA CITY BEACH, FLORIDA -- I purchased a SONY Bravia LCD TV and within 4 months of use it went black. We phoned SONY and they attempted to contact the repair service provider in our area. They were unable to make contact so they ... read full review3 Replies - Latest reply on 07/12/2010
I bought KLV-32V300A from Singapore on 27th Sep 07. After a week, I started getting a green vertical line near right end of the TV. The Green Line appears, exactly at the right end of the picture when view at normal mode. I didn't expect this quality from Sony.
5 Replies - Latest reply on 02/05/2008Add reply
I posted this issue at Sony Site, but didn't receive any reply from them. I am worried. Please advice.
Warranty Not Honored as Promised
TENNESSEE -- I now have the 2nd replacement that Sony has sent me that is not "refurbished" by their own definition. I have reported this to Sony and to the Better Business Bureau. It appears that the PSP has had ... read full review9 Replies - Latest reply on 01/17/2010
Refusal to honor warranty
KENTUCKY -- In Feb. 2005 I purchased a P100 camera from my local Sears store. This was the third Sony camera I have had. I have had good luck with the camera in general, and meets my needs as a carpenter, using ... read full review7 Replies - Latest reply on 07/17/2008
Shame on you Sony
SAN MATEO, CALIFORNIA -- I bought a Mini DV camcorder from Sony with 3 month full warranty and 1 year parts.
If I am thinking of a way to really piss someone off or make them feel stupid, I don't think I could have come up ... read full review1 Replies - Latest reply on 12/11/2005