GAINESVILLE, FLORIDA -- I contracted with Sound Ideas to install the home entertainment wiring in my new house. They proceeded to install wiring that was not requested, requiring the builder to repair holes cut in the ceiling by Sound Ideas. They then repeatedly stalled in building speaker enclosures for two walls. After six months of cycling through reminder calls, slow response, and substandard work, I gave up and contacted a furniture maker who did a beautiful job of building the enclosures in a week.
Fast forward three years. The stereo speaker auxiliary hookup that Sound Ideas installed on my lanai failed. I called Sound Ideas to request service and was told that the service technicians were out on calls and that I would receive a call as soon as one was free. I called a week later after not hearing from them and was told that the manager decided not to service what they had installed because I had complained previously. Conclusion: stay away from Sound Ideas. Its component inventory is not unique, it do not deliver adequate service, and it seems to be a generally unprofessional organization.