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South Colorado Springs Nissan


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We Were Duped!!!
Posted by Icemike on 01/02/2009
COLORADO SPRINGS, COLORADO -- After all prices and everything were solidified, on the way to the finance office, he informed her that the SUV comes with a “Clear Coat Package” and it cost an additional one-thousand dollars. She did not want it because she lived in Denver, and we were planning on moving out of the state soon, so it would do her no good. He then informed her that he cannot sell her the Xterra without the “Clear Coat Package” She wanted it bad enough that she said she would purchase the vehicle anyways, even though it came with a package that she would not use.

I believed that the vehicle did not require the package and after doing further research with with corporate Nissan and found out that in-fact, the “Clear Coat Package” was not required to purchase by anyone, anywhere. I then realized that we were forced to purchase something that we could not use, did not want or need, and was not required. Our salesman blatantly lied to us about a package that was worthless.

Then, during her trade-in appraisal, our salesman asked us about any issues or past accidents, and Erica truthfully disclosed all information that she had. One thing that she mentioned was that she had a bent axle replaced. The salesman then told us that was frame damage, which sounded very suspicious to me. He then appraised her vehicle as having frame damage. This deducted over $2,000 from the total trade-in value.

I then decided to do some research regarding the so-called frame damage.

Fortunately, a good friend of mine in my home town owns a frame and unibody repair shop. I called the owner, and explained the situation. He told me that I was scammed on this too. He also explained that the axle is a removable, replaceable part and that for all purposes including insurance and appraisal purposes. He explained that under no circumstances is a damaged axle considered part of a damage frame. He then went on to explain that the salesman most-likely gave her the trade-in value of a damaged vehicle, but sold it as a functional vehicle. This makes since because the axle that Erica had damaged was replaced prior to trading the vehicle in, so, at the time of trade-in, her car was in fully-functional, excellent condition, and there was never any frame damage either.

Now, here’s the third and final action that was taken towards us. When we purchased the vehicle, it had eighteen-thousand miles on it. I personally checked the condition of the tires myself and they looked almost brand-new. Erica and I were living in different cities at the time and I did not see the vehicle too much yet.

The next day after the purchase of the vehicle, she noticed that the tires were bald. She said that she didn’t look at them before and just noticed it. She called and told me and I told her she had to be wrong, I checked them myself. So I looked at them when she visited the next time and I couldn’t believe it. The tires were worn completely flat in places and had less than 3mm of tread left in others. When she visited, it was a Sunday and your dealership was closed, so there was nothing I could do.

Therefore, when you add the one-thousand dollars that she lost on the clear coat package with the additional two-thousand+ dollars from the fake frame damage, plus an additional eight-hundred dollars for four new tires, Erica was scammed out of approximately four-thousand dollars by a single sales representative.
     
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Posted by Justusryan on 2009-01-02:
Terrible what they did to you guys. Sounds like all the investigating you did after the transaction was complete should have been done beforehand. Lesson learned, don't jump into a car "deal" so quickly that you don't do your homework first.
Posted by Anonymous on 2009-01-02:
What the dealership did was obviously not right. The minute they were attempting to force you or your friend to buy something that you don't need is the red flag for you to pick up your marbles and play somewhere else. I wont comment on the rest because the first red flag should have been the last and the vehicle should have been inspected again before it left the lot. I hope you have some kind of recourse or get some kind of compensation, but I wouldn't count on it.
Posted by Anonymous on 2009-01-02:
I was offered the Clear Coat Protection (inside and out) on my Jetta when I bought it and I took it because of where I live and because mine also came with a full warranty for the life of my loan. This was an added extra that I could choose to purchase or not, which should have been the case for you.
Posted by spiderman2 on 2009-01-02:
"She wanted it bad enough that she said she would purchase the vehicle anyways, even though it came with a package that she would not use." A valuable lesson my father taught me long ago (strangely enough, it was about purchasing my first car). NEVER LOVE SOMETHING THAT CAN'T LOVE YOU BACK!
Posted by madconsumer on 2009-01-02:
clear coat protects the paint job, why wouldn't someone want that on their vehicle?
Posted by MRM on 2009-01-02:
Oh contrare, "Spiderman" when you are driving a nice ride, ladies will be hollering at you to give them a ride!
Posted by spiderman2 on 2009-01-02:
OMG Kind of like the Charles Barkley situation last weekend LOL!
Posted by Anonymous on 2009-01-02:
Note for everyone, Clear coat paint protection is nothing more than a silicone wax, dealer cost approx. $65.00 including labor. You can get it for $15 - $25 dollars at any autoparts store or Walmart.
Posted by Anonymous on 2009-01-02:
dealer, that's good information. I paid $300 for mine, inside (leather upholstery) and out (black paint) and it came with a full warranty for the life of my loan. good deal or bad? Not that I would do it myself, I would have no idea how, especially the inside..
Posted by Anonymous on 2009-01-02:
JC, it really depends on how you want to look at it. On one hand you have a warranty (read the fine print, you have to have it reapplied every year to stay within your warranty, at an additional fee) and you did not have to do it yourself. Of course on the other hand you can by the same stuff for less than $50.00, interior and exterior, and apply it yourself. So how energetic do you feel???
Posted by Anonymous on 2009-01-02:
OK dealer, you made me go dig out my paperwork and check..lol. Mine is called ResistAll w/ EnviroGuard, and it is to be reapplied every 3 years to keep the warranty valid.
Posted by Anonymous on 2009-01-02:
JC, funny thing is as long as I have been in the industry (longer than I care to say) I have never seen any of these companies pay out on any warranty claim.
Posted by Anonymous on 2009-01-02:
Uh Oh....
Posted by Anonymous on 2009-01-02:
I bet..that little clause about "normal wear and tear" won't be covered could just about cover anything.
Posted by Anonymous on 2009-01-02:
Uh Oh..

What???
Posted by Anonymous on 2009-01-02:
Uh Oh, there's no warranty to be had. Keep her clean and out of the sun!
Posted by neversayneverfarm on 2012-06-26:
ResistAll/Enviroguard Protection Plan by the company Caltex is a total SCAM...they are selling a product that DOESNT EXSIST! No claim will ever be covered on the exterior paint. No chips, bubbles, scrapes, scratches, dings, rust, flaking-only BIRD DROPPINGS- SERIOUSLY! They only cover water spots and bird droppings---these things do not cause damage--therefore there is nothing to cover and no claim will be accepted-EVER! Cost me 600 for the plan. My dealership (I wont say yet-still hoping they do something) and the salesperson totally misrepresented this plan. They told me it covered any paint or leather damage for 7 years. The paperwork states " package includes paint protection, fabric protection, leather/Vinal Protection and is Renewable for Life"--thats it. I'm so mad. Dealer cost for this plan is $65.00, they charged me $600.00- NEVER BUY EnviroGuardNG/ResistAll-SCAM
Posted by almost on 2013-07-25:
Unless the bird droppings or tree sap sits on your car...in the heat...for any amount of time.....It will cut through the clear coat and continue to eat its way through the layers. You'd be surprised at what bird droppings can do to the paint.
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Nissan - A Prime Example of Poor Customer Support
Posted by NoNissan on 09/01/2010
Roof Rain Gutter
Roof Rain Gutter
COLORADO SPRINGS, CO, COLORADO -- Nissan does not stand behind their products. We purchased a NEW 2005 Nissan Xterra SE in May 2006 for my wife. Upon taking delivery and driving home the low tire pressure warning light came on. I returned the vehicle that evening to the dealership and was told by the service manager that the tire pressure was low because of the altitude in Colorado Springs. They aired the tire and the following morning the tire was flat. Guess that was a lot of altitude. Called the dealership and they stated they did not have any tires in stock, and that it would be 5-7 business days before they got one and that I should put my spare on. I found a tire at a tire store 3 blocks from the dealership and told them they needed to do better than 5-7 days.
Approximately 6 months after the purchase my wife started to complain about a strong sulfur smell when the car was at idle. We took it back to the dealership and they told her that it was the result of the agents in the fuel in Colorado, and that she should try another gas station. My wife is not a brand loyalist, and had been purchasing her fuel at whatever station was convenient. To appease the dealership she began purchasing her fuel at a local Shell, but the issue persisted. Again the dealership stated it was the fuel and there was nothing they could do about it.
Several months later the lower tire pressure warning began to go off again. She took it to the dealership, and they told her that there was a nail in the tread and the hole could not be repaired, but they could order us a new tire, at our expense, and have it the next day. Took the vehicle to the same tire store I mentioned previously and surprisingly they were able to repair the damage. Tire lasted another 15000 miles.
The latest adventure with the Nissan dealership was in May of 2010, during a scheduled maintenance visit. While there I asked them to look at a paint peeling issue on the roof. Initially the service manager stated that it looked like a paint defect, but later recanted his position and stated it was a result of rock chips. I inquired as to how rock chips ended up on the roof rain gutters and he became agitated. The vehicle had been in our possession for four years almost to the day, and I was told that paint is only covered for one year and that repair costs would be my responsibility. After the service managers insistence that it was not Nissan’s responsibility I contacted the Nissan Consumer Affairs division to attempt to get the issue resolved. Three weeks of playing phone tag with the representative, and I was again told that the damage was the result of rock chips, and that Nissan would do nothing to correct the issue.
My wife and I are now on a personal crusade to dissuade anyone from buying a Nissan product, and the roof of our 4 year old vehicle is beginning to rust. I can only hope it rusts through before the lapse of the 5 year warranty.
Buyers Beware!

     
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Posted by rockfishing on 2010-09-01:
I would of never even think to go to the dealership to put air in a tire or to have them checked. That tire air sensor looks like a nice item to have. The sulfur smell is from putting contaminated fuel in your car, not a Nissan issue. The peeling paint issue in the gutter could also been from debris, ice or road salt. I've salt get on top of cars when they pass plow trucks. If these are the only issue you've had with a five year old Nissian you've only convinced me that I should buy one.
Posted by redmx3racer on 2010-09-01:
Sounds to me like the tire pressure sensors are working as designed. They came on, and both times they came on you apparently had damaged tires-which is not Nissans fault by the way. It seems your complaints overall are more about how the dealer handled things. It might be worth driving a few hours to the next closest Nissan dealer for a second opinion on your rust concern.
Posted by mrnmrsweibel on 2010-09-02:
If I were you I would stop taking your vehicle to the Nissan dealership and find a nice little home town mechanic instead but that's just me. I know a lot of people feel they are doing the right thing by only taking their vehicles to the dealer they bought them from but in the end they only want to make money off you and will come up with lots of problems for you to have fixed.
I have to agree with rockfish here. These sound like pretty minimal complaints for a five year old vehicle.
Posted by old newfie on 2010-09-02:
Sulfur smell could be a converter or o2 sensor problem also. I am from Newfoundland Canada and they tell us our gas is different for the rest of the world also, and that's why we have problems.
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Liars
Posted by GTGhost on 08/24/2010
COLORADO SPRINGS, COLORADO -- I went to SCS Nissan looking to trade in my vehicle. I was assured that they could help me, and the sales staff were very friendly and helpful.

I then decided on the vehicle I wished to purchase, and after running my information through their lender (Nissan Financial), I was told that I was approved for a loan, given the payments, and the amount that I would have to put down. This was in accordance to every other vehicle I have ever purchase (Having previously owned 30 vehicles, I have done this a few times).

After being rushed through finance, I was assured that everything was good to go, and that the dealership would fed-ex the paperwork to my co-signer for signatures and the deal was done. I then left with the car, at that time a happy customer.

Two weeks went by and my co-signer hadn't received the paperwork to sign, and after several days of trying to get a response from the finance department as to where the paperwork was, we were informed that despite the assurances I received, the loan had never been approved at the terms I was given, and that if we wanted to keep the car, we would need to pay an additional $3000 down and pay an extra $60 per month.

After speaking with representatives from both banks and other dealerships, all were astonished that we would be so blatantly lied to, and most were absolutely amazed that a dealership would not only lie about a loan approval, but allow a customer to leave with a car they didn't have a loan on.

I called and spoke with the general manager, who was very rude and confrontational, and the only useful statement he made was that this is their "standard business practice."

Needless to say, I revoked all of my recommendations for business to this dealership, and anyone considering this dealership should heed the advice of their own general manager, their standard business practice is to lie and mislead customers to make a sale.
     
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Posted by Helpful on 2010-08-24:
Sounds like it's time for a (long) road trip before returning the car to them.
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Do Not Trust The Sales People At All!
Posted by Michizzle32 on 02/22/2010
COLORADO SPRINGS, COLORADO -- I bought a 2007 Nissan Sentra at South Colorado Springs Nissan from one of the sales people there. He stated the MASS AIR FLOW sensor was out in the car I was looking to buy. He said he would take one from another Sentra and when the new part came in he would then give me the new part and replace it. Mind you I have this all in writing on my contract. Well I called several times and the sales person kept stating that it is still on a national back order. Finally I called the parts dept and they stated they had not one but 2 of the mass air flow sensors and that it was never on national back order. I called my salesman again and asked if the part was in and he quickly stated .."NO". I said well your parts dept states different. Well needless to say he told me to set up and apt and he would have the part switched out. He sent an email stating to find him so he could pull the car into service. I came in found him and told him I would need a receipt. He stated, "I will write something up for you" I told him nope that will not be good enough. I need something from service that states they worked on my car. With that I left. Not 10mins off the lot he calls and leaves a VM stating, "come and get your car". I tried calling back and he was of course unavaliable. He then called me back 20mins later stating, "it was never the mass air flow sensor it was the inteligent key sensor". So upset I head back to the dealership. Not only did they lie to me from the word go, they were going to pretend they fixed the part. I have a writen contract stating I am intitled to the part and they will not give me the part. I went to the GM of the dealership and got nothing but attitude, when I asked for his manager he says, "I'm on top in here I'm the boss." Well I will NEVER EVER buy another Nissan nor ever take my car to South Colorado Springs Nissan for service. This problem is not resolved and I will not give up until I get my part.
     
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Smooth Talking Con Man
Posted by DaBears on 01/20/2008
COLORADO SPRINGS, COLORADO -- Had I rated this company a year ago I would have rated it perfect. After buying two vehicles in two years I once again returned to buy another. Everything was fine until I entered the finance office. The fast talking smooth operating finance manager told me due to our multiple purchases we would receive free maintenance and service contracts after reviewing our records from home we noticed we had been charged over four thousand dollars for those "free" maintenance contracts. After contacting the dealer via certified mail there has been no response. They had a loyal customer for life, but decided to throw that away for a lousy couple of thousand dollars.

I would recommend Phil Long Ford, and as a Ford motor credit employee I would be happy to offer anyone thinking of buying anything from Academy Nissan my employee x-plan discount for a new Ford purchase e-mail me at fins7214@msn.Com.
     
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Posted by Anonymous on 2008-01-20:
Is this a complaint against South Colorado Springs Nissan or an ad for Academy Nissan, Phil Long Ford, and Ford Motor Credit? Your complaint would have been credible had you left out your advertisement for these businesses with whom you have a direct connection.
Posted by FoggyOne on 2008-01-21:
You can cancel you extended warranties and get your money back.
Posted by Ponie on 2008-01-21:
I don't think Ford Motor Credit would like to see you publicly offering your purchase plan. I have a couple of Ford employees in my family and know there are restrictions applied. Maybe you should rethink this letter.
Posted by Anonymous on 2008-01-21:
Let's see if I got this straight. A Nissan employee is offering Ford Credit? Does Academy Nissan know you are doing this?
Posted by Principissa on 2008-01-21:
Umm, I want to say that you can't just give those to people, I want to say that like everything else, there are restrictions that apply to those discounts. And if someone did take you up on the offer and didn't qualify that the dealership will not be too thrilled that they were told of this offer from someone who no longer works there.
Posted by Ponie on 2008-01-21:
PB,nah--he works for Ford Motor credit. But I question why someone who works for Ford would be buying a Nissan (are they made by Ford?) The two employees in my family both drive Ford products.
Posted by Aerocave on 2008-01-21:
Sometimes the factory allows you to extend the purchase benefits to select individuals, but offering it to anyone? Wow...it reminds me of the saying "opening a can of worms."

Nissans are not produced by Ford...in fact, If the person drove a Mazda, I could possibly understand, as Ford and Mazda have had "joint-ventures" on certain models.
Posted by DaBears on 2008-01-21:
Ford Motor Company Friends and Neighbors
Through the X-Plan, Ford Motor Company employees and retirees are allocated four personal identification numbers (PINs) per year that they many give to eligible friends and neighbors to purchase discounted vehicles.

Friends and neighbors are eligible for the X-Plan if they are identified and sponsored by a Ford Motor Company employee or retiree before visiting a dealership. Friends and neighbors wishing to participate in the X-Plan may not discuss a retail purchase of a vehicle with a dealer prior to applying for an X-Plan.

For additional information on the X-Plan, friends and neighbors should contact any Ford Motor Company employee or retiree.

Posted by mydogbozo on 2008-01-31:
Just goes to show you NEVER trust anybody in a car dealership, ESPECIALLY when it involves contracts. I recomend to you that it is cheaper to pay an attorney to rear something over before you sign it if you are not too sure of its contents. In this case a hundred bucks or so could have saved you a few grand. BEWARE OF THE CONMAN !!! That is precisely why they call them CONMEN. That comes from the words "CONFIDENCE MAN". Once they gain your confidence.....BAM !!! They smash you like a bug !!!
Posted by mydogbozo on 2008-02-01:
Aerocave probably works at this joint on the side...lol
Posted by Anonymous on 2008-02-01:
Mydogbozo, think he does work for a dealership. Aerocave has shown many times that he really knows his stuff when it comes to car dealerships.
Posted by Anonymous on 2008-02-01:
Oh' my, looks like my private stalker is hot on my heals today. Think this is about the sixth thread my private stalker has followed me on. I must be something truly special to him.

Good news about Aerocave is he is an expert on one subject, one that he knows a lot about. Unlike another member that professes to be the site expert on anything and everything but ends up displaying how little he knows about anything.
Posted by Anonymous on 2008-02-01:
sounds like you're describing the man you see in the mirror!
Posted by icemike on 2009-01-02:
after all prices and everything were solidified, on the way to the finance office, he informed her that the SUV comes with a “Clear Coat Package” and it cost an additional one-thousand dollars. She did not want it because she lived in Denver, and we were planning on moving out of the state soon, so it would do her no good. He then informed her that he cannot sell her the Xterra without the “Clear Coat Package” She wanted it bad enough that she said she would purchase the vehicle anyways, even though it came with a package that she would not use.

I believed that the vehicle did not require the package and after doing further research with with corprat Nissan and found out that in-fact, the “Clear Coat Package” was not required to purchase by anyone, anywhere. I then realized that we were forced to purchase something that we could not use, did not want or need, and was not required. Our salesman blatantly lied to us about a package that was worthless.

Then, during her trade-in appraisal, our salesman asked us about any issues or past accidents, and Erica truthfully disclosed all information that she had. One thing that she mentioned was that she had a bent axel replaced. The salesman then told us that was frame damage, which sounded very suspicious to me. He then appraised her vehicle as having frame damage. This deducted over $2,000 from the total trade-in value.

I then decided to do some research regarding the so-called frame damage.

Fortunately, a good friend of mine in my home town owns a frame and unibody repair shop. I called the owner, and explained the situation. He told me that I was scammed on this too. He also explained that the axel is a removable, replaceable part and that for all purposes including insurance and appraisal purposes. He explained that under no circumstances is a damaged axel considered part of a damage frame. He then went on to explain that the salesman most-likely gave her the trade-in value of a damaged vehicle, but sold it as a functional vehicle. This makes since because the axel that Erica had damaged was replaced prior to trading the vehicle in, so, at the time of trade-in, her car was in fully-functional, excellent condition, and there was never any frame damage either.

Now, here’s the third and final action that was taken towards us. When we purchased the vehicle, it had eighteen-thousand miles on it. I personally checked the condition of the tires myself and they looked almost brand-new. Erica and I were living in different cities at the time and I did not see the vehicle too much yet.

The next day after the purchase of the vehicle, she noticed that the tires were bald. She said that she didn’t look at them before and just noticed it. She called and told me and I told her she had to be wrong, I checked them myself. So I looked at them when she visited the next time and I couldn’t believe it. The tires were worn completely flat in places and had less than 3mm of tread left in others. When she visited, it was a Sunday and your dealership was closed, so there was nothing I could do.

Therefore, when you add the one-thousand dollars that she lost on the clear coat package with the additional two-thousand+ dollars from the fake frame damage, plus an additional eight-hundred dollars for four new tires, Erica was scammed out of approximately four-thousand dollars by a single sales representative.
Posted by Ponie on 2009-01-02:
And the purpose of today's post to an almost year old letter is.....?
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