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South Colorado Springs Nissan Consumer Reviews

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Friendly, Helpful And Professional
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- I bought my car from SCS Nissan and it was so great that a few months later when I got a nail in my tire on my way home from a long day I stopped by there to see if they could help. Even though it was almost time for them to leave they fixed my tire and helped to get me back on the road to go home (I don't live in the Springs). It was a huge relief to know that I can go to them if I have a problem and they can fix them. Thank you SCS Nissan. I would recommend you to EVERYONE!

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Excellent Service
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- My car broke down, I took it into a local shop and they wanted to charge me over $600 to fix it. I called around to a few place to see what they would charge. A friend of mine recommended to call the Parts Department at South Colorado Springs Nissan. Being a dealership I was a little hesitant.

However, when I called I spoke to an Eric in parts. He not listened and made me feel more at ease, he also quoted me a better price. He was friendly and really seemed to know his products. He made me feel less stressed out about getting our vehicle fixed. My husband and I took our car to Nissan too and we will be going back there when we decide to purchase a new vehicle. Thank you for your Customer service South Colorado Springs Nissan.

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Awesome Sales Representives!
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- I was looking for a used vehicle and found one, very clean, on their lot. I just let them know I was interested, we took it out for a ride and the rest was history. The salesmen was very polite and let me check out the vehicle. He wasn't pushy or rude like some places I've been to before. They even agreed to do a brake job on the vehicle as part of the deal. The process wasn't too long either. They did everything they could for me. I am now the proud owner of 2004 Honda Odyssey van.

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Best Experience
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- I brought in my car because it wasn't Cooling. After a short time I found out my AC needed to be charged. I was told the amount of time it would take for the repair along with the price. They were amazing in SERVICE. They were able to get my car right in and begin charging it. They offered their shuttle service if I needed to go anywhere also!!! Thank you SCS Service for fixing my car!!! I will be back!!!

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Buying A New Car For The First Time South Colorado Springs Nissan
StarStarStarStarStarBy -
Rating: 5/51

COLORAO SPRINGS, COLORADO -- This was my first time buying a new car before, and my salesman, was really helpful in guiding me to the car that had everything I wanted and needed. It was a great experience for me being a first-timer!

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Nissan - A Prime Example of Poor Customer Support
By -

COLORADO SPRINGS, CO, COLORADO -- Nissan does not stand behind their products. We purchased a NEW 2005 Nissan Xterra SE in May 2006 for my wife. Upon taking delivery and driving home the low tire pressure warning light came on. I returned the vehicle that evening to the dealership and was told by the service manager that the tire pressure was low because of the altitude in Colorado Springs. They aired the tire and the following morning the tire was flat. Guess that was a lot of altitude.

Called the dealership and they stated they did not have any tires in stock, and that it would be 5-7 business days before they got one and that I should put my spare on. I found a tire at a tire store 3 blocks from the dealership and told them they needed to do better than 5-7 days.

Approximately 6 months after the purchase, my wife started to complain about a strong sulfur smell when the car was at idle. We took it back to the dealership and they told her that it was the result of the agents in the fuel in Colorado, and that she should try another gas station. My wife is not a brand loyalist, and had been purchasing her fuel at whatever station was convenient. To appease the dealership, she began purchasing her fuel at a local Shell, but the issue persisted. Again the dealership stated it was the fuel and there was nothing they could do about it.

Several months later, the lower tire pressure warning began to go off again. She took it to the dealership, and they told her that there was a nail in the tread and the hole could not be repaired, but they could order us a new tire, at our expense, and have it the next day. Took the vehicle to the same tire store I mentioned previously and surprisingly, they were able to repair the damage. Tire lasted another 15000 miles.

The latest adventure with the Nissan dealership was in May of 2010, during a scheduled maintenance visit. While there I asked them to look at a paint peeling issue on the roof. Initially the service manager stated that it looked like a paint defect, but later recanted his position and stated it was a result of rock chips. I inquired as to how rock chips ended up on the roof rain gutters and he became agitated.

The vehicle had been in our possession for four years almost to the day, and I was told that paint is only covered for one year and that repair costs would be my responsibility. After the service managers insistence that it was not Nissan's responsibility, I contacted the Nissan Consumer Affairs division to attempt to get the issue resolved. Three weeks of playing phone tag with the representative, and I was again told that the damage was the result of rock chips, and that Nissan would do nothing to correct the issue.

My wife and I are now on a personal crusade to dissuade anyone from buying a Nissan product, and the roof of our 4-year old vehicle is beginning to rust. I can only hope it rusts through before the lapse of the 5-year warranty. Buyers beware!

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We Were Duped!!!
By -

COLORADO SPRINGS, COLORADO -- After all prices and everything were solidified, on the way to the finance office, he informed her that the SUV comes with a "€œClear Coat Package"€ and it cost an additional one thousand dollars. She did not want it because she lived in Denver, and we were planning on moving out of the state soon, so it would do her no good. He then informed her that he cannot sell her the Xterra without the "€œClear Coat Package".€ She wanted it bad enough that she said she would purchase the vehicle anyway, even though it came with a package that she would not use.

I believed that the vehicle did not require the package and after doing further research with with corporate Nissan and found out that in fact, the "Clear Coat Package"€ was not required to purchase by anyone, anywhere. I then realized that we were forced to purchase something that we could not use, did not want or need, and was not required. Our salesman blatantly lied to us about a package that was worthless.

Then, during her trade-in appraisal, our salesman asked us about any issues or past accidents, and ** truthfully disclosed all information that she had. One thing that she mentioned was that she had a bent axle replaced. The salesman then told us that was frame damage, which sounded very suspicious to me. He then appraised her vehicle as having frame damage. This deducted over $2,000 from the total trade-in value. I then decided to do some research regarding the so-called frame damage.

Fortunately, a good friend of mine in my home town owns a frame and unibody repair shop. I called the owner, and explained the situation. He told me that I was scammed on this too. He also explained that the axle is a removable, replaceable part and that for all purposes including insurance and appraisal purposes. He explained that under no circumstances is a damaged axle considered part of a damage frame. He then went on to explain that the salesman most likely gave her the trade-in value of a damaged vehicle, but sold it as a functional vehicle.

This makes sense because the axle that ** had damaged was replaced prior to trading the vehicle in, so, at the time of trade-in, her car was in fully-functional, excellent condition, and there was never any frame damage either.

Now, here's the third and final action that was taken towards us. When we purchased the vehicle, it had eighteen-thousand miles on it. I personally checked the condition of the tires myself and they looked almost brand-new. ** and I were living in different cities at the time and I did not see the vehicle too much yet.

The next day after the purchase of the vehicle, she noticed that the tires were bald. She said that she didn'€™t look at them before and just noticed it. She called and told me and I told her she had to be wrong, I checked them myself. So I looked at them when she visited the next time and I couldn'€™t believe it. The tires were worn completely flat in places and had less than 3 mm of tread left in others. When she visited, it was a Sunday and your dealership was closed, so there was nothing I could do.

Therefore, when you add the one thousand dollars that she lost on the clear coat package with the additional two thousand+ dollars from the fake frame damage, plus an additional eight hundred dollars for four new tires, Erica was scammed out of approximately four thousand dollars by a single sales representative.

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Love My 2016 Nissan Rogue
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- Recently purchased my 2016 Nissan Rogue from the guys at SCS Nissan. They made it such a quick and easy experience without missing any steps. I truly appreciate everything that they had did for us. We will definitely be back and would always recommend anyone to them.

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3 Cars and Counting!
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- Family went in and made a 3 car deal with the folks at SCS Nissan. Great experience dealing with them! We will definitely be back! Very easy process, and great people! Thanks SCS Nissan!

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Love My New Titan XD
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- We had a great shopping and buying experience at SCS Nissan. From the moment we walked in the door we were made to feel comfortable. Our sales guy, Jon, was great, and is still calling to check in and make sure everything is going smooth with the new truck! Cannot say enough about these guys!!!

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South Colorado Springs Nissan Rating:
Star Star Star Star Star
5.0 out of 5, based on 8 ratings and
13 reviews & complaints.
Contact Information:
South Colorado Springs Nissan
1333 S. Academy Blvd.
Colorado Springs, CO 80916
1-855-329-5563 (ph)
www.scsnissan.com
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