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South Colorado Springs Nissan Consumer Reviews

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Superior Service
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- I purchased my 2013 used Rogue in Feb this year. The day I purchased it they had scheduled me for my first routine service appt for a few months in advance. Good thing too because I'm kind of a space case when it comes to appointments especially those in advance. Haha! I got a courtesy call 48 hrs in advance which was nice reminder.

The appointment itself was easy, simple and quick and even though there was rain in the forecast, they shined her up nice with their automated car wash. I was greeted as soon as I pulled into the service bay and kept updated throughout the appt. While I was waiting I took advantage out their free drinks and popcorn while my toddler played in the little play area they have. This first visit was free, the next I've been told should only be like a $20 fee which includes the works full inspection. I would take any of my vehicles there for service, Nissan or not.

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Friendly, Helpful And Professional
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- I bought my car from SCS Nissan and it was so great that a few months later when I got a nail in my tire on my way home from a long day I stopped by there to see if they could help. Even though it was almost time for them to leave they fixed my tire and helped to get me back on the road to go home (I don't live in the Springs). It was a huge relief to know that I can go to them if I have a problem and they can fix them. Thank you SCS Nissan. I would recommend you to EVERYONE!

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Excellent Service
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- My car broke down, I took it into a local shop and they wanted to charge me over $600 to fix it. I called around to a few place to see what they would charge. A friend of mine recommended to call the Parts Department at South Colorado Springs Nissan. Being a dealership I was a little hesitant.

However, when I called I spoke to an Eric in parts. He not listened and made me feel more at ease, he also quoted me a better price. He was friendly and really seemed to know his products. He made me feel less stressed out about getting our vehicle fixed. My husband and I took our car to Nissan too and we will be going back there when we decide to purchase a new vehicle. Thank you for your Customer service South Colorado Springs Nissan.

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Great service
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- I was needing a newer economical car. Al ** assisted me and was so helpful, finding me a car that was in my budget. He went out of his way to make the car buying experience easy. I will definitely go back again when I need another car.

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Car for Daughter
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- My wife and I wanted to get our daughter a reliable used car. We went by South Colorado Springs Nissan and within one hour were able to get just that. My daughter and her family love their new (used) vehicle and everything went very smooth. Thank you very much!!!

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Best Car Buying Experience
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- My wife and I bought a used car from SCS Nissan. It was exactly what we had asked about. It was the most pleasant car buying experience ever. We recommend SCS Nissan to everybody looking to buy a new or used car.

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Awesome Sales Representives!
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- I was looking for a used vehicle and found one, very clean, on their lot. I just let them know I was interested, we took it out for a ride and the rest was history. The salesmen was very polite and let me check out the vehicle. He wasn't pushy or rude like some places I've been to before. They even agreed to do a brake job on the vehicle as part of the deal. The process wasn't too long either. They did everything they could for me. I am now the proud owner of 2004 Honda Odyssey van.

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Best Experience
StarStarStarStarStarBy -
Rating: 5/51

COLORADO SPRINGS, COLORADO -- I brought in my car because it wasn't Cooling. After a short time I found out my AC needed to be charged. I was told the amount of time it would take for the repair along with the price. They were amazing in SERVICE. They were able to get my car right in and begin charging it. They offered their shuttle service if I needed to go anywhere also!!! Thank you SCS Service for fixing my car!!! I will be back!!!

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Buying A New Car For The First Time South Colorado Springs Nissan
StarStarStarStarStarBy -
Rating: 5/51

COLORAO SPRINGS, COLORADO -- This was my first time buying a new car before, and my salesman, was really helpful in guiding me to the car that had everything I wanted and needed. It was a great experience for me being a first-timer!

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Nissan - A Prime Example of Poor Customer Support
By -

COLORADO SPRINGS, CO, COLORADO -- Nissan does not stand behind their products. We purchased a NEW 2005 Nissan Xterra SE in May 2006 for my wife. Upon taking delivery and driving home the low tire pressure warning light came on. I returned the vehicle that evening to the dealership and was told by the service manager that the tire pressure was low because of the altitude in Colorado Springs. They aired the tire and the following morning the tire was flat. Guess that was a lot of altitude.

Called the dealership and they stated they did not have any tires in stock, and that it would be 5-7 business days before they got one and that I should put my spare on. I found a tire at a tire store 3 blocks from the dealership and told them they needed to do better than 5-7 days.

Approximately 6 months after the purchase, my wife started to complain about a strong sulfur smell when the car was at idle. We took it back to the dealership and they told her that it was the result of the agents in the fuel in Colorado, and that she should try another gas station. My wife is not a brand loyalist, and had been purchasing her fuel at whatever station was convenient. To appease the dealership, she began purchasing her fuel at a local Shell, but the issue persisted. Again the dealership stated it was the fuel and there was nothing they could do about it.

Several months later, the lower tire pressure warning began to go off again. She took it to the dealership, and they told her that there was a nail in the tread and the hole could not be repaired, but they could order us a new tire, at our expense, and have it the next day. Took the vehicle to the same tire store I mentioned previously and surprisingly, they were able to repair the damage. Tire lasted another 15000 miles.

The latest adventure with the Nissan dealership was in May of 2010, during a scheduled maintenance visit. While there I asked them to look at a paint peeling issue on the roof. Initially the service manager stated that it looked like a paint defect, but later recanted his position and stated it was a result of rock chips. I inquired as to how rock chips ended up on the roof rain gutters and he became agitated.

The vehicle had been in our possession for four years almost to the day, and I was told that paint is only covered for one year and that repair costs would be my responsibility. After the service managers insistence that it was not Nissan's responsibility, I contacted the Nissan Consumer Affairs division to attempt to get the issue resolved. Three weeks of playing phone tag with the representative, and I was again told that the damage was the result of rock chips, and that Nissan would do nothing to correct the issue.

My wife and I are now on a personal crusade to dissuade anyone from buying a Nissan product, and the roof of our 4-year old vehicle is beginning to rust. I can only hope it rusts through before the lapse of the 5-year warranty. Buyers beware!

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South Colorado Springs Nissan Rating:
Star Star Star Star Star
5.0 out of 5, based on 12 ratings and
17 reviews & complaints.
Contact Information:
South Colorado Springs Nissan
1333 S. Academy Blvd.
Colorado Springs, CO 80916
1-855-329-5563 (ph)
www.scsnissan.com
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