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Southwest Water Company Consumer Reviews

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Horrible water quality and even worse prices!!!!
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Rating: 1/51

POTTSBORO, TEXAS -- We moved to Pottsboro (Tanglewood Resort) from Plano Texas to retire. Should have checked out the water quality and cost!

Even before our new house was completed and way before we moved into the house - they began billing us. Its "Base" is $75 for Sewage and $50 for Water....use it or not! That's right $125 a month even though the water was not being used whatsoever.

Then its a whole new story when you do use water. Astronomical is an understatement! First of all the water in this region they serve is horrible, people wake up with notes pinned to their door, says - do not consume the water until further notice (what!). Our water averages $300 month or more! And its only us two retirees living in a 2000 sq ft hose with a lot size of ~9375 sq. ft.

We are told that there a 3-4 wells and the City of Pottsboro they purchase water from, so all these (Businessmen) have to "get rich"! How can we live on the edge of Texas largest lake (85,000 acres) aquifer fed and have any water issues????

Many write letters to associated Government agencies,,,and you can imagine what that does for us! I guess its best to let Fate handle this. The SOB Fat-Cats in Houston have a surprise coming, at the end...

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Water Rates Ridiculous
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Rating: 1/51

JOSHUA, TEXAS -- I moved here 7-04-1997 in Joshua Tx. Monarch water that is owned by Southwest Water took over from Azle Water Supply. approx. two years later. My water in Fort Worth prior to moving to Joshua Tx was usually 30.00 dollars. Trash water disposal included. In Joshua Tx I'm on septic system conventional septic system 2 conjoined 500 gallon tanks 300 feet of lateral line. Only two people live here. My water bill is almost always 65.00 a month. No water leaks. Check for leaks daily. Just paid a bill this month 94.00. They claim sometimes 30,000 plus gallons of water usage. If I ever used anywhere close to that amount of water being on a 1000 gallon septic system I would have a lake of water here.

I never water the yard here and don't have a swimming pool and don't water a garden or wash cars. It's just really ridiculous. Every time a water main breaks or they have a leak down the road from here our water bills jump up. I really wish Johnson County Water would take Southwest Water over. Very difficult paying Southwest Water's prices when you're retired and on a limited budget and just received a letter from Southwest Water that we are under restricted water use and will be fined if watering on a day not specified for you. Last I checked we have a over abundance of water from rain. Benbrook lake is two miles away and 15 feet over normal. I feel Southwest Water is a really dirty company and running a monopoly on water.

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Poor Service
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Rating: 2/51

BAVARIAN HILLS, TEXAS -- A storm passed through here last night and we've been without water for 16 hours. Their telephone reps have no clue what the problem is, or when it will be back on I'm a chemical engineer and have built water and chemical plants. We use a "Failure mode effects analysis" (FMEA) to identify sources of failure and to mitigate risk. It's evident SWWC has poor planning and is unable to deal with a relatively common issue. This is a no brainer. SWWC should have been able to resolve this BEFORE it happened. They either have poor operations, engineering and planning OR are not interested in making the investment necessary to avoid this.

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Base Fees Are Criminal
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Rating: 1/51

AUSTIN, TEXAS -- Since day one of starting services with them has been hell. Customer service is rude and very unprofessional. Some of them can't even explain policies. I did finally get one agent that was very kind and understanding. However, I do not understand and do not think it's fair that they charge a base fee for water and sewage in addition to usage. The bill is $100 before I even use any water or flush a toilet. This should be criminal. It's only my son and me on one income. I need a second job just to pay the water bill. I'm in the Austin Colony area and I wish I knew this before choosing to a buy a home in this area. There has to be a way this can be remedied.

Company Response 01/22/2019:

Hi there, The base rates go toward the daily costs required to provide safe, quality water to your home and to dispose of wastewater properly. For example, funding for any immediate repairs that need to be made or for customer service tools. If there is anything you have a question on, please feel free to call us at 866.654.7992 or at TXCustomerCare@swwc.com

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Always Always Always Overcharged And Nickel And Dimed To Death
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Rating: 1/51

JOSHUA, TEXAS -- Received a $511 water bill for one month. That is literally impossible! No way possible with 2 adults showering once daily, watering the yard a little bit, putting some water in the pool every once in a while, and ABSOLUTELY NO LEAKS that we went through/used what they claimed is 44k gallons of water during that cycle. Just not possible. I've always suspected for the last 15 years they were a dirty company, but this takes the cake! And to add icing to the cake, they charged a $51 late fee! Not sure how I'm going to pay this. I did waste my time calling customer service but just as I suspected, they did nothing! VERY VERY DIRTY company! Unfortunately there's nothing you can do about it because they monopolize all the water here! I'm Pissed.

Company Response 10/15/2018:

Hi Kenny, A $500 bill is not a typical amount for a customer. We strongly encourage you to contact our Customer Care at 866.654.7992 or TXCustomerCare@swwc.com.

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Water Company From Hell
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Rating: 1/51

SUGARLAND, TEXAS -- Several years ago, SWWC bought out the Mom and Pop water companies in Texas. It has been pure hell ever since. At first it was billing practices. Even though my bill was paid before the due date I was still getting charged a late charge. I was told they didn't get it until after the due...funny how it had cleared my bank before the due date.

Next it was charging customers triple than what our bills were before. TAMER was formed by a group of people and met in Austin to fight these ridiculous prices but to no avail. Now, would somebody please explain to me how my bill ranged from $111 to $130 a month with anywhere from three to ten people in my house to $122 with just one person in the house!!! It doesn't include trash pickup, I pay another company for that. It doesn't include sewer either as I am on septic tanks. Oh how I wish we could get water companies deregulated but I don't see it happening anytime soon!!!

Company Response 10/15/2018:

Hi there, We appreciate your feedback in our to help improve our customer service. We encourage you to contact us at 866.654.7992 or TXCustomerCare@swwc.com so we can discuss your account in detail and investigate any additional concerns you may have.

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Hornsby Bend Subdivision in Austin Texas
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Rating: 1/51

AUSTIN, TEXAS -- This Company is a crooked scam. Me and my wife pay a "base" fee of 165.00 a month. No matter how much water we use under 1000 gallons. Our actual usage avg around 50.00 a month. They tell me the fees are for "future repairs and upgrades" to the system. Stay away from Hornsby Bend! We are moving out ASAP!

Company Response 10/15/2018:

Hi there, we work hard to give our customers great service at acceptable rates. Please give us a call at 866.654.7992 or TXCustomerCare@swwc.com, so we can review your experience in detail.

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Overcharge way too much for water. Water bill is nearly twice my electric bill. I live by myself.
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Rating: 1/51

MABANK, TEXAS -- Well it's simple. I work a lot. Not home much and live alone. I use 60-80$ a month for electricity but a whopping 150$ month for water. Their rates are based on a scale 1-5. My scale is 1 every month but doesn't matter because the base minimum is 147$ a month. This company is a scam. Never in my life have I heard a water bill 2x your electric bill especially being single. On my bill it says 5$ actual water usage. This company is pathetic.

Company Response 10/15/2018:

Hi there, we do our best to provide our customers with quality service at reasonable prices. Please give us a call at 866.654.7992 or TXCustomerCare@swwc.com, so we can review your experience in detail.

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This Company Provides VERY Poor Quality Water While Taking Advantage of People
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Rating: 1/51

SOUTHWEST WATER COMPANY 12535 REED ROAD, SUGAR LAN, TEXAS -- I am a single person living in a camper. A camper. My water bill from this company is always around $135-$160 each month, with no explanation of why it is that large. I can only afford to pay this bill at the end of the month. Because of that delay they charge a ridiculous late charge that even Reliant Energy would be ashamed to charge.

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Southwest Water Company Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 10 ratings and
11 reviews & complaints.
Contact Information:
Southwest Water Company
12535 Reed Road
Sugar Land, TX 77478
281-207-5800 (ph)
www.swwc.com
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