Unreliable billing information
CALIFORNIA -- One Wilshire Building
624 S. Grand Ave., Ste. 290
I just recently moved to the US and have my water service from SWWC. I paid the bill every month far away before due date. On April and May, my bill is very low and is written due to the credit balance. No idea what is that, I paid it as it is. Suddenly on June, received a bill which include past due balance from April n May plus a late fee. I paid it anyway. However 1 day later, I received a warning letter saying my payment has not been received and as such an additional 10USD should be paid for delinquent fee. My payment must have crossed path with the warning letter.
I paid that 10 USD anyway, because I want to avoid complication of service being terminated and extra fee, etc. However with the 10USD payment, I sent a complain letter and also call the customer service to complain. Their answer was not very nice. It took me 30min before I got a response to the call and when someone answer, their question was "what is your problem, Ma'am...your payment is already received anyway and now all should be OK".
That is not the kind of answer that I want. So I explained to her that I'm angry because there is no notification on the past due balance from April and May before it was too late to pay. If they can send me a warning letter, why they never able send me notification prior to June billing that I have a past due balance so that I don't need to pay late fee and also another 10USD of warning letter fee.
I sent a complaint to their customer service website via email after that and I received no response. If I am not thinking about possibility to loose the deposit I gave to them in the beginning of the service and extra installation cost to move to another water company, I would already change water provider.
I don't know where is their address, in the website is in California. However I paid my bill every month to Brazoria County Mud#29 in Humble Texas.