I Hate Southwest Airlines
PORTLAND, OREGON -- Completely and utterly disatisfied with the poor customer service provided by this ridiculous airline. I had to speak with a supervisor at 1-800-435-9792 (1-800-I-FLY-SWA) to address an issue with regard ... read full review11 Replies - Latest reply on 07/24/2009
Rude Airline Personnel
ORLANDO INTERNATIONAL AIRPORT, FLORIDA -- My family and I recently traveled Southwest Airline to Orlando, Florida from our home State of Rhode Island. Our flight from Providence, RI on the morning of March 1, 2009 went off without a hitch and ... read full review7 Replies - Latest reply on 03/11/2009
ELP, TEXAS -- Southwest Airlines isn't even good for their low fares anymore, American Airlines has much lower prices, more legroom, and better service. My largest complaint with SWA is the lack of legroom, they try ... read full review14 Replies - Latest reply on 10/01/2012
Disgusted with Southwest
SAN DIEGO, CALIFORNIA -- This is my first time posting a comment online, but what Southwest is doing right now in Southern California during the wildfires, has inspired me to finally do it. (Southwest, if you took emails, I would ... read full review28 Replies - Latest reply on 10/24/2007
I recently took a flight with Southwest told their baggage persons I had fragile item checked, it came back to me broken as if they wre looking for something?? I sent pictures, receipts, the would not claim only a 100.00 dollars but B. D. Gift from me kids Unhappy in AZ 6 Replies - Latest reply on 01/03/2007Add reply
2 Replies - Latest reply on 03/28/2001Add reply
CINCINNATI, OHIO -- I recently flew Southwest Airlines for the first time... and I was pleasantly surprised to find out that they do not have a first class section... Everyone gets a boarding pass on a first come first serve basis. So if you get to the airport early (like i always do) then you are rewarded with a boarding pass that lets you be one of the first on the plane. Once on, you get to pick any seat you like! It is great! I myself will never be able to afford first class, and it was a nice surprise to find an airline that doesnt segregate the plane into the rich and the poor...
Improved Boarding Plan
I recently flew Southwest Airlines and was very impressed with their new boarding procedure.
Before when you received your boarding pass, you were either in Group A, B or C and had to wait in line ... read full review5 Replies - Latest reply on 02/23/2008
Nothing Matters - Nobody cares
If all goes smooth, Southwest employees are friendly, happy and well. As soon as problems arise, the employees completely and miserably fail: I arrived at the airport 2 hours ahead, as requested, checked ... read full review1 Replies - Latest reply on 12/29/2004
Cattle Lines for Seats
Southwest Airlines would not be bad if they would assign seats on a first come / first served basis. The boarding passes are sequentially numbered so it should be easy. The way it is now you have to stand ... read full review10 Replies - Latest reply on 02/28/2006
Poor Customer Care
FT LAUDERDALE, FLORIDA -- My family and I flew from Austin, TX to Miami to go on a cruise. We booked 4 round trip flights using the Rapid Rewards from the SWAir Visa card purchases. Unfortunately we had to fly back Sunday because ... read full review4 Replies - Latest reply on 09/13/2007
Make Your Complaint Count
If you want your complaint against Southwest Airlines to count, make sure you send a copy of your complaint to the Aviation Consumer Protection Division.
The Aviation Consumer Protection Division ... read full review7 Replies - Latest reply on 08/15/2007