Wine Removed from Checked Baggage
DALLAS, TEXAS -- I traveled on Southwest from CLE (Cleveland Ohio) to SFO (San Francisco California) on July 26th with two bottles of wine carefully wrapped in clothes & protected by several layers of more clothes wrapped ... read full review13 Replies - Latest reply on 02/07/2011
Change of Name on Ticket
I had a free ticket on Southwest Airlines. My fiance wanted to fly from Burbank to Philadelphia in March/April. I let her use my rewards to book it, but as she booked it online using my account, she ... read full review3 Replies - Latest reply on 02/04/2010
The LUVLESS Airline
DENVER, COLORADO -- Today at DIA at Southwest Airlines has been the worst experience my partner and I have ever had. After a 2+ hour delay in Minn-St. Paul due to a mechanical problem the plane finally left for Denver and ... read full review11 Replies - Latest reply on 04/06/2013
The Worst Experience Ever.
This is the letter that I wrote to Southwest's customer service person. I realize that I flew standby and was taking a risk. However, It's not like I wasnt proactive. With the amount of employee's that ... read full review20 Replies - Latest reply on 09/11/2009
Sitting With Your Children
BOSTON, MASSACHUSETTS -- I flew with my 4 & 9 year old & inquired about sitting with your kids. I was told family's with small kids can board between group A and B. Also told if you have #in the A's and have a child under 4, ... read full review7 Replies - Latest reply on 03/01/2009
In flight attendant
HOUSTON HOBBY, TEXAS -- I was recently on a 8:15 am flight from Houston hobby-Nashville on oct 4 th and had the best complete experience ever. I have been flying for over 10 years and a certain attendant made this the most ... read full review6 Replies - Latest reply on 11/29/2007
Stealing From Baggage
DALLAS, TEXAS -- On September 24, 2007, me, my husband, two year old and ten year old children flew from Las Vegas to Dallas Love Field on Flight 1791. While we were checking our baggage, a Southwest attendant stated ... read full review11 Replies - Latest reply on 01/05/2010
Delaying flight - last flight out
PHOENIX, CALIFORNIA -- My wife and I, traveling on business, were delayed with 120 other passengers waiting on SWA 1234 (PHX-OAK 19-7-07).
Now, delays are part of flying, right?
Except we had an airplane at the gate.
We ... read full review7 Replies - Latest reply on 09/14/2007
ALL -- What I don't understand is how on your way flying to your destination, they get you there in a reasonable amount of time. However on the way back your first flight before your layover will be 20-50 ... read full review4 Replies - Latest reply on 04/22/2012
CHICAGO, ILLINOIS -- I flew Southwest Airlines from Midway to Phoenix two months ago and am still battling with Southwest regarding the employee who stole my laptop, GPS, jewelry and house keys from my checked "free" luggage. ... read full review9 Replies - Latest reply on 11/03/2011
ILLINOIS -- Two other co-workers and myself were scheduled to attend a conference in San Antonio from 11/19/08 - 11/23/08. Another co-worker purchased the airline reservations for us, using her credit card. We ... read full review5 Replies - Latest reply on 03/20/2012