SAN ANTONIO, TEXAS -- On Friday, February 08, 2002 I sent an email - Re: my residence telephone billing. You responded with an automatic stock electronic template answer - "Thank you for sending us your comments. If you requested
1 Replies - Latest reply on 02/25/2002Add reply
information, a customer service representative will contact you soon."
On February 13, 2002 and again on February 16, 2002 I sent your company follow up email messages. I have not received a responding email nor have I been contacted by a customer service representative.
I would like to know when someone is going to respond to the query that I sent you via email from your website?
Electronic customers like myself, help your company increase its profit through lower costs,(printing and postage),so why do you mistreat and ignore us ?
I hope you would take the time to check with your internet staffers, retreive the emails sent to you and at the very least I would like to get a response from your company regarding this incident. Thank you for your time.
WICHITA, KANSAS -- I was called the other night by a representative of Southwestern Bell and was very rudely told that my phone was getting shut off. At first I though it was a telemarketer so I told her to please quit calling our house at 8:30 p.m. She proceeded to tell me our phone was getting shut off soon and thank you very much and hung up. She did not give me a chance to apologize before hanging up on me.
5 Replies - Latest reply on 12/16/2003Add reply
To help keep me as a potential future customer, I would like the following:
I believe that she should have said something like 'I am sorry but I am not a telemarketer and I was just wanting to inform you that your service is in jeopardy of being interrupted due to non-payment' or something more professional. Better training for employees would be a plus!
At the very least I would like a response from your company regarding this incident. Thank you for your time.