Sovereign Bank - Page 2

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1.0 out of 5, based on 5 ratings and
22 reviews & complaints.


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I have had NO money for weeks.
Posted by on
I signed up at the bank for a Student checking account that includes a debit card.

I deposited my first check and was told my debit card would be here in 2-5 days. IT IS NOW SEPT. 14 and I have NO access to my money.

I called yesterday and she told me my card was sent out on the 8th. That is absolutely ridiculous.
     
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trmn8r on 2011-09-14:
Did your checking account come with starter checks? If so, you can access your money that way until the card arrives.

What date did you open the account?
*Brenda* on 2011-09-14:
Can you do it the old fashioned way and actually go to the bank with a withdrawal slip?
trmn8r on 2011-09-14:
Not with a checking account. You would need a check of some kind I believe. If you go in person, they can write a counter check.
madconsumer on 2011-09-14:
when was the account opened, and the deposit made?

also, visiting any counter you will be able withdraw money.
*Brenda* on 2011-09-14:
really? I never knew that! Thanks for the info. Obviously I do not go inside the bank too often lol.
wustrik on 2012-03-16:
the same story...that bank and service sucks
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Staff/ Basic Ignorance On Financial Matters And Financial Accounts
Posted by on
CHESTNUT HILL, MASSACHUSETTS -- Even though this branch is located in affluent chestnut hill; the staff at this bank is very unsophisticated and rude. I would not recommend dealing with them on banking or business matters-- they caused a lot of problems with bad loans in the economic/banking crisis. They seem to not care about people's needs and have limited work histories and no depth of knowledge. Staff is very rude and unwilling to correct mistakes that they make.
     
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Jay on 2011-08-08:
It would really be helpful to give us some idea of what went wrong. How were they rude? What did the do or fail to do? More information, please.
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Unscrupulous Fees
Posted by on
STATE COLLEGE, PENNSYLVANIA -- My son transferred money from savings and deposited a check into his checking account. He did not understand why it was never posted into his checking account. When he got to the bank between his finals he was informed that his bank account went below 0. ATM's never showed that. The bank charged $35.00 for every transaction he did as well as $5 for every day he was overdrawn. Buying a box of cereal in fees cost $44.00. He was not notified by this bank that he was overdrawn over the course of a month. They swiped in total over $600.00 dollars. This location is in Pennsylvania. Horrible bank, steer clear for your own good.
     
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goduke on 2010-05-06:
What happened to the check that was deposited?
clutzycook on 2010-05-06:
Wow, that's bad. Where did the check go? Does this bank have online banking? If he had, he could have checked the balance and made sure the money was there before he spent it. I'm not blaming him, because it was obviously based on the assumption that the bank would do what it was supposed to do. If it doesn't, perhaps it's time to move to a bank that does.
CrazyRedHead on 2010-05-07:
ATM's will never show you everything. Online is a good tool. I use it to see what has come in and compare it to my register. If something looks off then I call the bank. What happened to the check that was deposited?
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Every Negative Remarks About This Bank Is True. Do Not Bank With Sovereign!
Posted by on
PENNSYLVANIA -- Sovereign is the worst bank ever. Do not lend them money so they can screw you. You think you can keep your finances straight and not incur any service charges?! Think again! No matter how careful you're, they'll find a way/mistake to get money out of your account. Over-drafting, debt card fee, inactive fee, over active fee. You name it. This bank gives the term "bank robbery" a whole new meaning.

And what kind of service do they offer any way? Their customer reps are rude and ill informed, often giving me wrong information. Once I spoke to a representative who loudly yawned on the phone.

Stay away!
     
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madconsumer on 2009-05-25:
I think all banks and credit unions are free of fees if one keeps a positive balance in their account.

"Do not lend them money so they can screw you."

if you have the extra money to lend to this bank, why are you incurring any fees??
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Auto Loan
Posted by on
DALLAS, TEXAS -- [snip] What a bunch of rude people. I have had my loan for about three years and this is the first time I am behind by 2 weeks. I read there notice on late payment and they say give us a call and we can help. I call and tell this old witch that had a voice that runs through you, feel really sorry for her husband is this old bag is married. I ask for a split on this payment for the next three months. I think that would be a extremely easy request. I was asked well what is the problem? I reply times are tough, Christmas, bills and then I am told them are not good enough reasons. I felt like I was asking for a lung or something.

I had to hang up on the witch or I would totally lose it, I still hear that voice, scary.
     
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Anonymous on 2008-12-17:
You are such a delightful person, I cannot begin to imagine why she wouldn't knock herself out to help you.
Anonymous on 2008-12-17:
LMAO, Ken! And, right on the money, too.

bill on 2008-12-17:
I think the OP's name says it all.
KCRovert on 2008-12-17:
Based on this "business" complaint letter, you claim THEY are rude.....really....wow.
Principissa on 2008-12-17:
Really, they are rude? Really?

Maybe the old witch would have been more helpful had you been a little nicer.....
Anonymous on 2008-12-17:
If it weren't for people getting riled up then venting their frustrations the rest of y'alls would have nobody to condescend. Really y'all should be thankful for OPs such as this one.. That being said there's nothing here that leads me to believe the OP was dealing with the old gravelly throated hag at the bank in the same temperament as this rant. The guy is asking for a little help to get through some tough times.. ya know like the Automobile industry and the financial sector except this guy plans on making good on his word. Good review and I too feel sorry for that old hag's life partner.
cherpep on 2008-12-17:
A generic 'times are tough' and 'Christmas' are not valid reasons to be late for a loan. They expect you to pay on time, and cannot make provisions for every minor problem that arises. Loss of job and disasters are the types of problems that they might make provisions for. If you are suffering from a severe, unexpected situation, call back and be apologetic. You are asking them for a favor and therefore it is in your best interest to remain calm and extremely polite - no matter what the voice sounds like on the other end.
Anonymous on 2008-12-17:
Crabs, what a bunch a bull!
Anonymous on 2008-12-17:
Excellent point, Crabby..I think we sometimes forget (at least I do) that.

As for you dick, I can see why you would be angry and frustrated with Sovereign. You try to do the right thing and be proactive and still they can't provide you with any options b/c your 'excuse' isn't good enough..for them.
Principissa on 2008-12-17:
I am sorry, but if you want someone to help you, you do NOT call up with an attitude and being rude and belligerent.

Times are tough for everyone but it is not a valid excuse to not pay your bills. I realize the guy is frustrated and sympathize with the situation, but really, who the heck would want to help someone who is being rude and nasty to them?

This company doesn't have to make exceptions or help anyone. It's written in the loan contract about making payments on time and the poster agreed to do that when he signed that paperwork.

Anonymous on 2008-12-17:
Perhaps I'm thick as a brick Principissa but I saw nothing stated by the OP that indicated the temperament of his communication in requesting a split payment. In fact quite the opposite -- The OP stated "I had to hang up on the witch or I would totally lose it". That tells me that he ended the call before he went on a tirade with the old hag from the bank. I wasn't on the call. I don't know this person. All I can go by is what he wrote.
Principissa on 2008-12-17:
Really crabs, are you serious!! He called the woman and old witch, felt sorry for her husband for being married to an old bag, and you seriously think that he's all peaches and cream. I don't buy it for one second.

But hey, long as its alright with you, I'm cool with it.

As a mom of 2, this sounds like someone who is throwing a tantrum because the big mean bank won't make an exception for this obviously speshul snoeflayke.
Anonymous on 2008-12-17:
'Speshul snoeflayke' LMAO, I love it!!

Anonymous on 2008-12-17:
As someone that has worked in customer service for years, most of those years as a manager that got to talk to escalated customers on a daily basis, I can tell you from firsthand experience that I have talked to customers that have done everything from cry hysterically, to curse like a drunken sailor...you just can't take it personally, if you do, you'll either end up in AA or become a very bitter old soul..lol

Anonymous on 2008-12-17:
I kind of like this poster's comments.
How about you JC.... ya like dick?
Anonymous on 2008-12-17:
I can certainly understand his frustration with the situation, C2O. What's your opinion on the matter?

Anonymous on 2008-12-17:
I'm impressed that while frustrated, dick stood tall while the witch gave him a tongue lashing, although he never received full satisfaction.
JC, with your customer service experience, do you believe there would have been a better method of pleasing dick?
Starlord on 2008-12-19:
Did you ask maybe how much she would charge to haunt a house? From the tone of your letter it sounds like that fits your personality.
Anonymous on 2008-12-19:
Starlord, I believe the proper thing for you to do would be to give dick a hand. I think it will make you feel better.
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Neighborhood Bank? Give me a Break!
Posted by on
MASSACHUSETTS -- My mother is in the hospital with chronic emphysema and pneumonia. As if this isn't bad enough, her husband abandoned her and left her with all of the bills. As part of the divorce process my mother needs to provide copies of her bank statements. I contacted her neighborhood Sovereign Bank in MA to order the statements expecting a nominal fee to cover a few minutes of an employee's time, some paper, and postage. They told me that it would cost $112 for a reprint of her monthly bank statements (11/07-7/08). This represents 10% of my mother's monthly income - just to print copies. Let's see... hit the print button, fold the paper, stuff the envelop, ... charge the customer $112. Once again, I expected a nominal fee but $112 is outrageous. I spoke with 2 people and all they would say is, "I'm sorry, it's our policy." Don't believe the tag line, "We're your neighborhood bank." They're heartless...
     
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bargod on 2008-07-22:
Have you tried going down there? they might be a little more reasonable in person. $112 is pretty crazy.
Cyane on 2008-07-22:
I don't know how this bank works, but typically there is a charge per page. The amount seems steep. Is there access to online banking? You might be able to pull up the statements for free through their online system (if they offer it). Or, is there a rep that your mother dealt with regularly? Sometimes reps can/will waive the fees for their personal customers.
spiderman2 on 2008-07-22:
Sovereign does mail statements monthly. Do you have any idea where you mother kept them? Access the online banking and see how far back you can go. Good luck.
BobJohn on 2008-07-23:
$112 does sound totally unreasonable. I got two statements from 2 years ago and the cost was nothing. Do what bargod suggests, go down there and talk to a manager.
CrazyRedHead on 2008-07-23:
Does the bank have a website? With BOA you can get the last 12 months of statements and it doesn't cost a thing. Do you have a printer? Either that or save it to disc and take it to your local library where it is around 10c a page or so. $112.00 is to much, but then they like to charge outrageous amounts for money orders and cashiers checks when the WalMart across the road is only .46.
ruc77 on 2008-12-11:
Hi, we have, several times in the past aske for statements from the bank, but we never had to pay any fee.. of course it was for a couple of months of statement.. so maybe if you go down there in person they should be reasonable. And as spiderman2 said.. they send out statements every month. Just look for them.
DebtorBasher on 2008-12-11:
I have to agree with the others, get hooked up with an online account and print out the statements needed. I do know that my bank charges $2.00 for a copy, but the few times when I requested one, they just waived the fee. I just do it all online now. Some banks will only charge if your requesting a statement beyond six months or a year.
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Unwilling to help
Posted by on
I needed to move a payment just 3 days and they refused. I offered to make two payments if the moved the date three days bu they would not do it. So there for they will only get one payment
     
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Weedwhacked on 2010-05-17:
Keeping up your end of the deal has nothing to do with them not "willing to help." Did you give them a reason?
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Excellent Bank
Posted by on
I have been banking here for the last 25 years and I have yet to incur an overdraft fee. You know why, cause I balance my check book, I have overdraft protection, I read the account disclosures and know when my funds are available, I know everyone at my local branch and they know me.

They are very customer service oriented and ask for my business. They suggest products to me which are very helpful.
     
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tnchuck100 on 2010-01-18:
The key here is you know the people at the branch. That goes a long way to getting good customer service. Most people do not cultivate that kind of relationship with their bank. Many banks have such a large employee turnover creating this relationship is impossible.
Alain on 2010-01-18:
Good customer service and happy customer. Nice to see it. Now to look at the complaint.
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Choose a Different Bank Fees Will Kill You
Posted by on
NEPTUNE, NEW JERSEY -- I was with this bank for years. Many times I have incurred over the limit fees, or insufficient funds fee. I have no problem paying for them, when its my fault. I tried to get a credit from them one time, and they would not do it. They do not care what a valuable customer you've been (unless you really have a lot of money with them). So, I am actively spreading the word. Go with TD Bank, they have more hours and seem to appreciate your business more.
     
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Anonymous on 2009-11-03:
If it's not bank error, they don't have to refund your fees. They might do it as a courtesy, but are not required to refund them especially when they've done it for you before.

Just note that all banks have overdraft fees. If you have issues with keeping your account in the positives, you're going to continue to run into those issues of bank fees. It's not something that goes away when you switch banks. Most banks post things from highest to lowest. So, if you're counting on things to come out how you spend it, think again.
As always; if you don't keep a register, you might want to invest on doing that now.
MaggieMcT on 2009-11-03:
You might want to do a google search for the complaints on TD Bank before you move.
PepperElf on 2009-11-03:
actually you might want to search for complaints on ALL BANKS before you move


Also... you mentioned having "over the limit" (aka overdraft) fees and then trying to obtain credit.

That might be the key to the issue.


Many banks will not issue you credit if you are having your account go into overdraft status.
JR in Orlando on 2009-11-03:
If you are at the edge of zero in your account, how are you a valuable customer to them? Banks make money when people deposit it so it can be loaned out. If you are close to zero balances, the only value you are to banks is the generating of overdraft fees. I doubt that makes you a valuable customer.
Eloise on 2009-11-03:
A valuable customer doesn't incur NSF's all the time!
jubee on 2009-11-05:
DO NO, I REPEAT DO NOT go to TD Bank, I just incurred $630 in overdraft fees in 4 days!!! I was charged $35 per transaction, many of which were about $5 at a time, they charged me $250 MORE THAN I over drafted.
Anonymous on 2009-11-05:
That's what happens when you don't keep track of your account, jubee.
Don't just rely on what the online available balance tells you.
Not everything posts at the same time. And not everything shows up as "pending" on your online account.
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Everything They Suck
Posted by on
19607, PENNSYLVANIA -- #1--I have a mortgage with them I gave half my mortgage payment and then in 2 weeks gave the other half well they would not accept the first half as towards my payment they applied it towards my principal so then I had to come up with the other half again to complete my whole mortgage payments, then #2-- I have an account with them they charge you the littlest things I never even heard of.... this is the worst bank I have ever joined, no wonder their ratings suck, I'm withdrawing from them immediately...
     
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Anonymous on 2008-12-31:
Partial payments always go to principal first. (sometimes late fees, first) You aren't complying with the payment plan you agreed to when they accepted your mortgage. I would imagine they think you suck too, in their own bankerly way.
Anonymous on 2008-12-31:
So let me get this straight. In these times where the foreclosure rates are astoundingly high, too many people just walking away from their mortgages and banks are on the ropes due to bad loans this OP is making an honest effort to pay his mortgage but brush that all aside because this OP 'sucks in a bankerly way'. Are you kidding me? Give me a break. The OP should be applauded for hanging in there. If the bank had an ounce of sense they'd be bending over backwards to prevent yet another bad loan on the books. Honestly people what have we become?
Anonymous on 2008-12-31:
Crabby... he agreed to a payment plan. He didn't comply. Apparently he didn't notify the bank of a partial payment. They processed the payment according to the loan agreement. This isn't the bank's fault. If you want to slam the bank, slam them for all the crappy things they DO do, (and there are many) not for a customer error.
yoke on 2008-12-31:
Agree with Ken. He should have let the bank know they could make a partial payment on one date and the rest would be on the next date.
memoryx57 on 2008-12-31:
How do we know that the OP didn't let them know..ie: note in with the payment?? Good points Crabman
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