HOLLYWOOD, FLORIDA -- I recently ordered a Spa Cover on-line from Spa Cover Direct, a purported manufacturer of quality replacement spa covers. This firm stresses the need to adequately measure your spa to ensure that the new cover fits your spa. They go so far as to providing a video demonstrating how to measure for your new spa cover. I ordered my spa cover from Spa Cover Direct on October 20, 2012 providing exact spa measurements of my spa, per their instructions. Upon delivery, I examined the new spa cover closely only to determine it measures exactly 96" in diameter. The issue I have, my spa is also exactly 96" in diameter and the cover doesn't fit. upon reviewing Spa Cover Direct's website video, How to Measure a Round Spa Cover, I followed it's directions explicitly. As indicated, I measured the spa opening to be exactly 96" and typed 96" in the field marked Measurement A. In addition, I indicated in the Customer's Note: "My spa is an in-ground gunite, peeble-tech design with cantilever decking with a circular opening exactly 96". Now, I am not a rocket scientist by trade, nor am I an expert in designing and manufacturing spa covers as purported by your firm. However, I am familiar with the basic laws of physics and will tell you a 96" cover will not adequately cover a 96" spa. I immediately contacted Spa Cover Direct only to be told it's my problem, go sell it on E-Bay and we will sell you another cover. So, much for business integrity and customer satisfaction. Stay away from SPA Cover Direct
A heavy snow storm this past winter broke our hot tub cover and we needed a replacement. After first checking My3Cents for any negative reports (there were none), we ordered a replacement cover from www.spacoverdirect.com on 9/13. As of today we hadn't received an email confirmation so I emailed the company asking for confirmation. I received a personal response from "Bob" (on a Sunday!!!) that told us our cover was currently in production, forwarded a copy of their original email confirmation, and told us he would follow our order.
How's that for customer service? By the way, we thought the cost plus shipping was reasonable and it should be a much better cover than our original one.