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Over-Delivering and Pathetic Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PHOENIX, ARIZONA -- I had Sparkletts service when I was renting in Chandler, AZ and everything was fine for the 6 months I was there. When I moved to Scottsdale, I continued along with the same deliveries. Sparkletts has a self-service account page where you can tell them how many bottles to bring at each delivery or you can mark a delivery to be skipped. This is a ruse. The local delivery branch can choose to ignore it completely and in my case, they did exactly that. I soon had more bottles of water in my apartment than I could drink in 6 weeks, much less 2. And it's important to understand that these were bottles I DID NOT ORDER.

I kept setting the delivery to be skipped and they kept dropping off more water. When we bought our home, we decided to discontinue this service, largely because we didn't want to have an extra bedroom just for water storage. So I called to cancel the account. After an hour on hold, the girl on the other end said I would get a $6 credit for each of the 3 empty bottles, but nothing for the 5 full bottles I had. I'm not going to pay for 5 full bottles of water that I didn't ask for. She "sent out an email" requesting a credit for the full bottles, but she "can't guarantee anything" as it's company policy not to give credit for unused bottles.

The customer service representative promised to call me back and never did. At this point, I'm just glad I never have to deal with them again. Billing people for product they didn't order is no different than taking something you didn't pay for. Save yourself the hassle. Don't do business with these petty criminals.

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Fed Up With Sparkletts
By -

MOORPARK, CALIFORNIA -- I have had 2 accounts with Sparkletts, one at home and one at my business. I started the service at home first. I've probably had it 3 years, maybe 4. Everything went along OK until I couldn't drink the water as fast as they were bringing it. Four bottles per month. Only 2 people in this house. I started putting it in the dog bowls! I started the service at the business about 1 1/2 years ago after getting tired of lugging the bottles from home up the stairs. The contract said it was a 3 year contract. The salesman said "oh, don't worry about that - they'll let you out." LIE 1.

I closed my office and called to cancel the water service. I was told I WOULD NOT be let out of the contract but I could transfer it to my house. I told them I already have it at my house. After a conversation with a supervisor, they let me out. At my house, I wanted to close the account but I had about 8 bottles to drink. I put my delivery on will call. I HAVE A EMAIL FROM SPARKLETTS VERIFYING THAT I WAS ON WILL CALL. Everything's OK for about 4 weeks when lo and behold, I go out one morning and there are 4 more ** bottles of water on my driveway.

I call Sparkletts immediately and I am told 'WE DON'T DO WILL CALLS ANYMORE"!!! OK, **, when where you going to tell your customers this. I told them they were to pick up the 4 bottles and the dispenser and cancel my account. They said "we'll have to talk to the route manager." I informed them I did not have to pay for something I did not order and would not pay. It's been one business day now and I'm waiting for an answer. Warning! Do not use Sparkletts for your water service. They tell you one thing - do another. Change terms without notice and try to stick you with the bill.

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1.0 out of 5, based on 1 ratings and
2 reviews & complaints.
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