I normally do not take the time to write a complaint, however, this company needs to free advertising for their actions. I purchased Certification Training for MCDST and MCSA MCSE upgrade certifications. I have completed the training for the MCDST and have taken my certification test and yes I have passed them. I am sure you are wondering why I would ever write a complaint then. Here is the scoop. I am a MCSA MCSE in Windows Server 2000 and have worked in the field for 8 years.
During my discussion with the sales rep, I explained my past experience and asked for time to review the material; which they said “this a complete training, you will not have to worry”. After receiving access to the material I challenged the Quick Cert "Simulation test" for the MCDST and without looking at the material, and scored 88%. Not bad for not studying. I reviewed a couple of modules which did not provide information contained in the questions on the simulation test (yes the test was written by Quick Cert as well). This caused my concern regarding the quality of the training.
I reviewed some of the documents from Microsoft regarding the questions and was able to score 100% on the simulation. Now this would lead me to believe that I could pass the actual Certification Exam with no problems by the training contained in the kit, right? I found no training on reading TASK MANAGER on the Performance Tab which I had 5 questions on.
Well I had to use my past experience and prior certification training in order to pass the test. So as a good person should, I contacted the company and explained that there were incorrect/delinquent information in the training and that I wanted a RMA for the product as the product is useless to me. Well I was told that I would have to fail the test twice in order to receive a refund. Sounds good right, what if the information contained in the training did not provide accurate information? Shouldn't this be entitled to a refund?
Well the rep from Quick Cert refused to answer any of my concerns and just kept saying “you passed the test” “no refund available” “I cannot do anything for you”. Now to top it all off, after I was respectful to let her talk, she refused to remain quiet to let me talk.
After about 2 more minutes attempting to express my concerns she just hung up on me. Now how is that for GOOD CUSTOMER SERVICE? If you want to steal money from someone just lie all day long to sell the product and expect the person to take the test twice (which the retail price of a test is $125.00) and if a person expands their knowledge outside of the training modules and is able to pass the test why would anyone in their right mind pay for the product? And after you pay for the product and bring accurate complaint about a product and they just hang up on them (as the customer will not fly down to their office to discuss the situation in person).