Order arrived damaged. I called customer service as soon as I opened the package which happened to be 3 days after shipping which I did not sign for and was left at my ret office which was closed the 1st day I received notice the office was closed! I called Sat. morning complaining of the poor quality. The material essentially disintegrated at the seams! Your Rep. told me there was nothing you can do... I want a replacement in a non silk product in XL.
CALIFORNIA -- I ordered a Halloween costume on 10/21/2008. Paid extra for the 2-3 day delivery. I ordered my boyfriend's costume the same day from another company. My boyfriend's arrived on the 24th. Mine still did not even have any tracking info. So I sent e-mails and tried to chat with a live person about my concerns. I got nothing back from the company. 10/27... still nothing. Wrote more e-mails, tried to fax a letter-fax failed. Could not find a telephone number to call. Live chat didn't help either. 10/28... still nothing! More e-mails. I threatened to call the BBB. Late that night 10/28/08 I received an e-mail stating the costume was not in stock.
Thanks because Halloween is three days away! Thank God there are other companies out there that do ship the costume the next day so I will still be able to celebrate Halloween.
On 7-22-06 I placed an order online using my credit card to order some lingerie. I requested priority mail 2-3 day delivery. I never heard another word from them. Until I emailed them on 7-28 and advised them I would like to know when the order had shipped. I gave them until 7-31 to respond otherwise I would contact the Ca. Attorney General of Ca., the BBB and the FTC for fraudulent trade practices. Well, wonder of wonders... I received a response on 7-31 telling me that it takes them 2-3 business days to verify credit, verify address and to get the merchandise ready to ship. Then it takes another 2-3 business days to receive the shipment via Priority mail.
Based upon that info., it should have been here on 7-28. It wasn't. It didn't arrive on Monday 7-31 either. And the lady who responded to my email said "your order has been processed and should be delivered shortly." That's about the most sketchy delivery date I've ever heard. Well, I died laughing when I read that. So I went to the Order Status page on their site. There's been no change since 7-22. I died laughing again and then emailed them and told them to cancel the order, and that I hoped it didn't take them 2-3 business days to cancel it, LOL.
RHODE ISLAND -- I recently bought some outfits at this site, and though they are cute they do not run true to size and I fit in the size I ordered. I contacted them about a return and they refused even though I only received the order today. I can't reorder because I purchased a large and they don't carry a bigger size!! This site is a ripoff!! Don't buy from them!!