How to contact a LIVE person
ATLANTIC CITY, NEW JERSEY -- I did my reservation online to Fly out to FL. Come to find out there is no place to put my daughter info who is an infant. So the only way to add her as a free passenger is to call the 1-800-772-7117 ... read full review1 Replies - Latest reply on 09/06/2007
$9 Fare Club is a Scam
One week ago I decided to become a member of a Spirit Airlines $9 Fare Club, Which allow you received great deals about Fares, just if you become a member. The Membership cost me $59.95, after you paid ... read full review8 Replies - Latest reply on 11/30/2013
$9 fare club Ripoff
MIRAMAR -- I purchased 1 ticket a year ago to fly with Spirt Airlines from Fort Lauderdale to San Jose Costa Rica. At the time I was curious about their $9 rates and decided to give them a try. The fare club did ... read full review2 Replies - Latest reply on 09/03/2010
Death tax not included
I recently flew to Florida to visit my parents. While there my father died. Obviously, I needed to reschedule my return flight as I would be at his funeral that day. Spirit is the only airline that ... read full review5 Replies - Latest reply on 07/24/2013
Check in Time Is Limited to 24hrs
MIAMI, FLORIDA -- Spirit airline charges if you don't have boarding pass printed out in advance. However their check in time is limited to 24 hrs in advance. This means when you are returning to home and you don't have ... read full review3 Replies - Latest reply on 12/21/2012
SAN JUAN -- When I made the reservations online for a round trip ticket they charged me for the ticket to my credit card, then they let me know I have to pay 30.00 to take a suit case, which I have to agree, since I already paid for the ticket. They charged me $2.00 I do not know for what, and finally they charge me 12.00 for an insurance I did not want. I found out all this at my bank when I when to the bank to deposit more money to cover for the suitcase charge. Why four different transaction?
3 Replies - Latest reply on 06/12/2013Add reply
Then to remove the insurance charge was a nightmare. I have to get in the internet, and apply for a refund, I don not know yet how long it will take to get the $12.00 back.
Unable to redeem free ticket
TAMPA, FLORIDA -- We were bumped from a flight, one person willingly, the other unwillingly. I have spent the past two days on the phone with Spirit trying to find one flight where I can actually use this free ticket. ... read full review8 Replies - Latest reply on 12/04/2007
Unaccompanied Minor Fraud
On July 25 our 11yr old grandaughter flew from fortLauderdale to Chicago to visit. When booking the flight I saw an unaccompanied minor fee The fee for the flight was 200.00 and the web said to look at ... read full review4 Replies - Latest reply on 06/14/2013
Reaching A Live Person
ATLANTA, GEORGIA -- Like many others on this site, I had a horrible canceled flight experience that resulted in a loss of time and money. I found a number listed here to contact Spirit, 954-628-4895. Calling that number ... read full review6 Replies - Latest reply on 07/22/2013
FT. LAUDERDALE/LATROBE, FLORIDA -- I would like to begin by saying that prior to adding all the new routes, Spirit actually didn’t suck. However, it seems to me that their route to plane ratio is off….by A LOT. I am forced to fly Spirit ... read full review
My husband and I are very frustrated about Spirit's charges for seats and for carry-on bags - particularly since they come as a surprise when you have already made a nonrefundable reservation. We have two different pieces of information from Spirit on the allowable size of a carry-on, and cannot get to anyone for an answer. Also need to know if a breathing machine counts as a carry-on, or as an excluded assistance device, but cannot get an inquiry through, using "send a comment" on their help link. We just get repeated errors. I cannot get through at the corporate phone no, either; call is simply disconnected.
2 Replies - Latest reply on 04/13/2010Add reply
We will not fly Spirit any more, and think it is extremely unlikely that a company which is not listening to customers will remain in business very long!