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Spirit's Corporate Headquarters Telephone Number - Real People Answer Here
Posted by Disheartened Spirit Consumer on 02/13/2008
I had to search thru the corporate registrations with the State of Florida to find this information. www.sunbiz.org.

SPIRIT AIRLINES will NOT give out this information if you ask their representatives at the number given on their website. You will only get people who will book reservations. THE CORPORATE HEADQUARTERS NUMBER IN MIRAMAR IS 954-447-7965 OR 954-628-4895 !!!
     
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Posted by lawrence Cavalieri on 2012-12-08:
Spirit must have figured out that customers had discovered these phone numbers as they no longer get you throught to a real person. You just get into a circular phone mail system and never get to speak to a person.
Posted by John Langan Dracut Ma. on 2013-02-06:
Logan Airport will be closing Friday night into saturday and maybe sunday due to a huge noreaster storm 100% prediction of 1-2 feet. Why would they not try to get you out a day early at no cost ? They want $625. over and above the ticket price to leave 1 day early for 3 people. Then it will take another 3 days of backlog. Stupid people. Last time I fly them
Posted by noranemr7777 on 2013-04-01:
very poor customer services
Never Tell you they have weired baggae policy
beware
charging 50$ for carry on 55 each
no one inform you till it is too late
membership fee is illegal will inform consumer affair
will never fly with thieves.
Posted by YVONNE RIVERA on 2013-04-29:
ON *APRIL 4TH", I PERSONALLY FLEW ON FLIGHT #348, OUT OF *TAMPA* TO *ATLANTIC CITY* DESTINATION. AS A (DISABLED) and (WHEELCHAIR CUSTOMER). I HAD TO WRITE TO YOUR CORPORATE OFFICES and TO ACKNOWLEDE "SPIRIT" "AIRLINES"> CONCERNING ONE OF YOUR EMPLOYEE'S> ***"NANCY"***> ID#28442. THIS (WONDERFUL WOMAN), SHOWED A GENUINE and PROFESSIONAL MANNER and KINDNESS, TOWARDS ME, WHILE I PATIENTLY SAT and AWAITED, FOR MY PLANE TO ARRIVE, (FOR 3 1/2 HRS), SINCE I WAS DROPPED OFF EARLY @ THE AIRPORT! EVEN WHILE "NANCY" WAS BEING BOMBARDED, WITH OTHER DEMANDING and RUDE TRAVELER'S, ASKING QUESTION'S and INSISTING ON THIER PREFERENCES> OVER ANY and ALL OTHER CUSTOMER'S. BEING, MORE THAN( DISRUPTIVE and RUDE) IN THIER LACK OF MANNER'S, THIS YOUNG WOMANL> (EMPLOYEE) HANDLED THEM ALL WITH PATIENCE and RESPECT, (WHICH AMAZED ME), SHE WAS KIND and CARING TOWARDS ME, SINCE I SAT THERE and DID NOT ADD TO HER ALREADY OVERBURDENING AMOUNT OF (STRESSFUL)> FLYERS! *I ALSO >WORKED, IM ***CUSTOMER SERVICE*** IN THE PAST and KNOW JUST HOW DIFFICULT and RUDE >THE GENERAL PUBLIC, CAN BE! SHE IS REALLY (AN ASSET)> TO YOUR COMPANY and I FELT THE NEED TO BRING HER TO (YOUR ATTENTION) and TO PERSONALLY TAKE THE TIME >TO THANK and GIVE HER THE *COMPLIMENTS*, SHE SURELY DESERVES! IT IS BECAUSE OF EMPLOYEES> LIKE HER THAT YOUR COMPANY, CAN and WILL CONTINUE TO BE COMPANY IS A SUCESS. FROM A VERY (SATISFIED CUSTOMER), WHO WILL NEVER FORGET THIS WONDER and CARING EMPLOYEE... YVONNE RIVERA 117 GREENWOOD LOOP ROAD-BRICK, NJ 08724
Posted by Mary Wooten on 2013-07-11:
Flying with Spirit Airlines was the worst experience I have had in my travel history . I arrived at 3pm for a 547 departure time. The time continued to be moved back without explanation and no offer of compensation or even consideration for the inconvenience. I plan to never patronize this airline ever. And will advise anyone to whom I come in contact with to so the same. Not to mention the $50 charge of bags that will fit under your seat. After I return home I will be contacting the better business bureau and anyone else that will make public this disgraceful organization.
Posted by sue bernath on 2013-07-12:
I booked a flight last year. Now they send one to three emails a day. How do i ge them to stop.
Posted by Mark on 2013-07-28:
If you have a connecting flight and miss it you want to read this. My family and I flew from Myrtle Beach to Detroit to go to our home in Dallas TX. That we had to go to Dallas by way of Detroit was crazy in and of itself. We were delayed in Myrtle Beach by 35 minutes due to overbooking the flight and the mess that comes with that. We couldn't land right away in Detroit due to weather. We arrived late and missed our connecting flight, which we would have made had we not been delayed in Myrtle Beach. Imagine our shock when we were offered the next available flight in 2 days. There was no offer to get us on another airline. No we can squeeze you in to the next flight they had going to Dallas. No we were just given seats on the next flight that had an open seat a full 48 hours later. The only compensation was a discount voucher for a hotel. Just what you want after vacation to spend 2 extra days in a foreign city. We talked to every person at Spirit we could find including a supervisor and received the same "canned answer". We were told the only thing they could do for us was to get us on the next flight on Monday, we arrived on Saturday. The savings are not worth it if you have a family with you that gets stuck far from home. BE Aware.
Posted by Sharon Robin's on 2013-08-05:
This airlines ripped me off! They will not refund my money-but they used a corporate credit card to put me on another flight-that wasn't going anywhere either! They set me up in a hotel on my own money. What's up with that!Don't fly Spirit airlines-they are a rip off.
Posted by John on 2013-08-06:
SPIRIT AIRLINES SUX!!!!!!!!!!!!!!

I was a passenger on Spirit Flight 615 from Boston, MA to Ft Lauderdale, FL on Sunday August 4, 2013.

This flight was supposed to leave BOS at 5:38 pm and arrive at FLL at 8:50 pm. Upon arriving at Logan Airport about 2 hours prior to my flight, I checked the board to see which gate to head towards. I then found out that the flight was already listed as delayed until 7:10 pm. This was unbelievable. There were no weather conditions or any such thing to justify this. I called Customer Service and they told me it was due to Air Traffic Control, then they hung up on me. Their excuse was just BS. If there were such a problem, all flights to and from Logan would have been affected. I then went to the Spirit ticket counter in Logan and after some back and forth, they told me they were having problems getting the crew for the flight. Again, more BS. This flight travels every day, why a problem getting the crew. Do their schedulers even have any idea how to do their job? I want the name of the person at Spirit who made the decision to delay this flight and where I can find this person, so I can confront him/her directly. Anyway, about an hour later they changed the board and moved the departure time up by 9 minutes, to 7:01 pm. But this didn't matter, as we did not even start boarding until about that time. Then even after the plane was boarded we faced more delays and ultimately did not take off from the runway until 8:30 pm. NEARLY 3 HOURS LATE! Then we did not get to the gate in FLL until about 11:30pm.

Top it all off, they didn't even offer free drinks on the flight, something very common in situations like this.
Posted by Carrera on 2013-08-17:
Worse flying experience of my life!

They are not accountable for anything, they don't help if you have an unexpected issue, they just limit themselves to "there's nothing we can do" computer style!!!
We couldn't catch our flight due to a mprevious flight's delay, since it was not the same carrier they wanted to charge a whole new ticket, no help or consideration whatsoever. I or my family will NEVER flight with these authorized thieves ever again!!!!
This should be illegal, the fact that they take your money and then they're not even human.
You're keeping our dollars and it is allowed really!!! this is unbelievable!!!
Posted by Tamarom on 2013-09-24:
On April 23. 2013 I purchased three travel tickets for travel from Phoenix (Mesa), AZ to Houston, TX. In preparation of my travels, I attempted to pre-purchase my bags online. In the failed attempt, I contacted your customer service department. This is when I ultimately discovered that my flight had been cancelled (yes that is correct, 4 days from the actual departure).

First of all, I was routed to a Spanish speaking representative (Miles), luckily she spoke English, albeit with a heavy accent. Unable to assist me with my needs I was transferred to a supervisor (Anthony). He stated according to his "corporate" guidelines, he is only able to offer me a refund or perhaps change my travels to Dallas, TX (which is a three and one half mile drive to my original destination). He was not able to assist me with the any car rental subsidy (since I would incur additional costs) nor was he able to assist me with any checked bag fees. Again I was left speechless.

Not only does this show a lack of customer service from this corporation, but it also shows a lack of complete compassion or care for the customers. In addition to this delay, I am not left with the expense of a rental car ($400) plus the cost of gas, plus I must now cut the visit with my family short.

How is it that they can collect my money at the time of purchase, and sit on it for five months collecting interest, but only offer me a refund of those monies! I am appalled at their business practices. No future travel vouchers offered to relieve some of the undue stress this airline has caused.

Meanwhile, the corporate officers make decisions that greatly impact the lives of the general public. Their CUSTOMERS! Have they not taken notice of how many complaints have been filed against them? Or is it that they choose to believe ignorance is bliss.


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Hidden Charges --Spirit now charging for checked bags
Posted by Smcg on 06/16/2007
DETROIT, MICHIGAN -- Be aware that Spirit is now charging for checking your bags. Effective 6/20/07 you get no free checked bags--if you buy the service online it's $10 roundtrip per bag for the first two bags, then $100 for the 3rd. They have size & weight requirements too.

While this is fully spelled out on the site now, it was not shown when I made my reservation. I would have factored this into my overall cost comparison.

Given that we can't travel with over 3oz of a liquid on board (like that's really going to keep us safe.), this is a ridiculous charge.

I'm amazed at how many companies nickel & dime the customers, pissing them off in the process. Why hide the cost? Why charge it separately? It's not like your service is better than the competitors. Spirit is a 2nd tier airline flying out of the older gates...so they need to work harder to make us want to use them-not piss us off with extra charges.

I wanted to send this privately to Spirit, but of course they have no online (or no easily found) online contact-another irritation. They obviously don't want to hear from their customers.

I rarely fly Spirit because of the gates they use are so old and their flights are sparse, adding a risk if a flight is canceled or delayed. This extra hassle will keep me from considering them anymore.

     
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Posted by Sparticus on 2007-06-16:
Oh man I cannot believe they are starting to tack on an extra charge for checking bags! You are dead-on about the liquids thing... my wife and I use to carry-on all the time until they made the new rules... so now we check every time. This is ridiculous. If they are charging EXTRA for handling my bags... well maybe we should expect our bags to be handled properly... which means no stealing... no tearing... no rips... but that will never happen.
Posted by DebtorBasher on 2007-06-16:
Spirit Airlines*
30588 Automation Dr.
Clinton Township, MI 40835
www.spiritair.com
800-772-7117

If you want to contact them by Email:

http://spiritair.custhelp.com/cgi-bin/spiritair.cfg/php/enduser/ask.php?

Corporate Office Address:
Spirit Airlines Corporate Office
2800 Executive Way
Miramar, Florida 33025

Posted by Hugh_Jorgen on 2007-06-16:
Expect to see more of this - there is a new airline flying out of Columbus, OH called Skybus - patterned after RyanAir in Europe. There are 10 seats on every flight for $10, then the remaining seats are priced based on when you buy. But everything is extra - no phone center - either buy online or fly with someone else - no free checked bags, they get $5 each. You can bring NO food or beverage on board with you, you must buy it on board. Pre-assigned seat? $5 please. Want a pillow? It's $5, but it's your to keep. They have reduced flying to the lowest possible priced product and they plan to charge for everything. You can bet all the other airlines are watching to see if people will go for it.
Posted by Noneill on 2007-06-17:
I am surprised that this came as a surprise. We've been hearing about this sort of thing for about a year now. It is necessary for low cost airlines to stay competitive.
Posted by smcg on 2007-06-18:
While there have been reports of low cost carriers in the press, Spirit's change was not indicated when I purchased my ticket.

As I mentioned, it is very clear now on the site, but it was not there when I purchased--so this is a bait and switch activity in my mind.

In addition, if I had not checked online now, the charge is double ($20/bag roundtrip) if you do this at the airport. Imagine how pissed I'd be then.

As to low cost carriers needing to do this, remember that they've got to overcome the convenience of the traditional carriers. The ticket price on NW dropped to the same level 3 days later. NW flies out of a newer terminal, they have more flights (in case there is a problem) and I get frequent flier miles.

Sorry, but Spirit has to EXCEED the first tier airlines if they want my business, and hiding charges is not the way to do it.

Combine this with all of the negative comments you read about Spirit, and I really don't want to do business with them.
Posted by OpinionsCount on 2007-06-18:
Thank you, DebtorBasher, for the e-mail address for consumer complaints to Spirit Air. I just sent them my 3 cents worth on this new example of corporate greed.

In my opinion, this policy will result in only two things:
1. More people trying to cram overstuffed carry-on bags into the narrow and already full overhead bins on board the planes of carriers who adopt this policy; and, 2. People such as myself who, if I ever have to bring along a suitcase which cannot be carried on board, will simply buy my tickets at a competitive price from one of the many other carriers which serve a major destination like Fort Lauderdale and do not charge a fee for checked baggage.

I predict in the long run, it will cost Spirit Airlines more in lost revenue than the pathetic extra $5 they seek to strongarm from their passengers.
Posted by DebtorBasher on 2007-06-18:
No problem...that's what I'm here for...good luck and keep us updated!
Posted by talsal on 2007-06-18:
I totally don't think it's fair that they we pay for our tickets with no cancellations or changes without a heavy penalty but they can change the terms anytime they feel like it. We can't change the terms but they can?
Posted by alexmom on 2007-07-05:
smcg, your experience seems to mirror mine. I too was not made aware of the charge when I booked my flight and I know of several others who were not either despite what Spirit claims. How they are able to employ these deceptive business practices legally, I have no idea. When I contacted Spirit I was read the company line by a smug representative and then hung up on. My problem is with their poor communication and terrible customer service. I would have understood if it had been made clear to me at the time of my reservation. Very, very sneaky company.
Posted by swperry on 2007-07-11:
The add-on charges are the least of your worries with Spirit air. You'll find that they almost never make connections so if your flight is a 2-leg journey don't even consider them. I found out the hard way after being stuck in the Ft. Lauderdale airport for 2 full days. They don't have agreements with any other airline...so don't expect to get home on a major carrier when Spirit fails to meet your connection. Not only this, but their agents are apparently untrained because they take 20 minutes per person to check 2 bags.

If you watch their lines, you'll notice that Spirit air spends most of their time each day trying to fix yesterdays problems. When trying to talk to a supervisor you can never talk to one.

If you don't believe that spirit air is the worst airline just try calling their 800 number. This is it 800-772-7117.

I guarantee you'll either be put on hold for 20 minutes (if you're lucky) or you'll get an automated "we have unusually high volume, please try back later...then a hangup"

Some things just aren't worth the cheap price...I learned the hard way. I was kicked out of the Ft. Lauderdale airport after they told me I couldn't get on the flight the second day because it was full.
Posted by vnamguy69 on 2012-11-02:
When did our friends at SPIRIT change their baggage weight limit to 40#. SURPRISE at the airport? My bag was weighed twice, passed muster the first time but not the second. Somebody is playing games here folks....be careful out there.
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Scam
Posted by Pathcrx on 10/09/2007
Do not sign up for the $9 fare club for Spirit Airline. It is a scam. I never once found a deal and after 3 months they charge you $29.95. I tried to contact Spirit airlines and it took me 20 minutes to find a contact phone number on their website. When I called, they made me email a complaint to them. They told me that it was in the terms of agreement and wouldn't refund my money.

So I wouldn't recommend this club.
     
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Posted by Anonymous on 2007-10-09:
The $9 fares appear on Tuesdays & Fridays about 3pm. But they get snapped up quickly. Lots of complaints online about the email notices arriving well after the sale has begun. But there are also many who have found great deals. They say you have to be patient. The TERMS clearly state that membership fees are not refundable.

To cancel the membership you must write to:

FREE SPIRIT Member Services
Spirit Airlines, Inc
2800 Executive Way
Miramar, FL 33025

The cancellation process takes 4-6 weeks.
Posted by mrpms on 2007-12-22:
If you get their credit card and use it at least one a month, the $9.00 club is free
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$45 carry-on Fee boycott
Posted by Mom123732 on 04/07/2010
I am a frequent flier of Spirit Airlines, now that they are starting to charge for carry-ons I will refuse to fly there airline, there are plenty other airlines that can take you where you need to go. If the public doesn't protest this action now the other airlines will follow and also start charging. So people need to protest this action to keep it from spreading to the other airlines. DON'T FLY SPIRIT UNTIL THEY CHANGE THIS POLICY.
     
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Posted by goduke on 2010-04-07:
I heard about that on the radio news this morning. That's a pretty bold move by Spirit. If other airlines follow them, it'll probably stick. If no one else jumps, I'd be amazed if they don't jetison it pretty quickly.
Posted by Ben There on 2010-04-07:
I really hope other airlines do not follow. I will probably be exempt on the airlines I fly the most because of frequent flyer status, but talk about a nightmare for the agents and flight attendants who have to deal with a bunch of mad passengers.
Posted by yoke on 2010-04-07:
I just read the article. I agree with the airline. My thought is there are some that did not want to pay to have their luggage sent through and instead saved money by carrying on. Meanwhile the person next to them who did not carry on the suitcase had to pay to have their luggage on the same flight. It has always been a pet peeve of mine when people would bring on the big carryons and then you have no space to put your small carryon so it is at your feet the entire flight.
Posted by Ben There on 2010-04-07:
I think they should include the price of a carry on in the price of the ticket. As someone who often makes same day trips or overnights, I don't want to pay $90 more on top of my $500 ticket to bring my personal belongings with me. Checking a bag on such a short trip is pointless as I don't want to spend 30 minutes to an hour of my already long day waiting for my overnight bag.
Posted by yoke on 2010-04-07:
If the airlines were smart they would have just added more money for the price of a ticket and not let the public know they were going to nickel and dime you for your luggage.
Ben, I understand what you are saying, but there have been times that the 5 of us have flown and we have had to have our carryons at our feet the entire time because there was no overhead space left because people had luggage stored.
Posted by Sparticus on 2010-04-07:
This is going to be interesting to watch. Pretty steep price if you ask me. $90 round trip for one carry-one is almost as much as some flights cost.

Posted by Anonymous on 2010-04-07:
Actually, the airlines want you to put the small carry-on items under the seat in front of you. The bins are for the larger items. They tell you this on every flight.

I have also noted that the airlines are much stricter now about what you carry on and are adhering to the bag size you are allowed to bring on. If anything, I have noticed that most people are bringing less on, at least the flights I fly. I can see why people flying on business for a couple of days would choose to bring their bags on board too. If it's lost for your 2-day business trip, you are literally out-of-luck.

I also think the airline should just add the fee onto the ticket. It's just another way they are trying to gouge the consumer. With all the airline choices, it shouldn't be too hard to find one that will suit your needs without paying the $45 carry-on charge. I'll bet Spirit reconsiders this move very quickly.
Posted by Connoisseur on 2010-04-19:
Airlines have become an obnoxious mass transportation mess. Want to ruin your day? Just use the airlines to get from point A to point B. Want to spend more time than necessary to get to point B, just use the airlines.
The airlines are badly managed, and an inefficient mess. Invest in a heavy duty good vehicle and travel in comfort and make time at your convenience, is the only way to travel in the 21st century.
Posted by Ben There on 2010-04-19:
LOL Connoisseur, if only I could get to LA and back in the same day from Dallas or drive to London that would be ideal.

At least the major airlines have confirmed that they will not be charging for carry ons, so we will see if Spirit sticks to this fee or drops it because of a decline in passengers.
Posted by Connoisseur on 2010-04-27:
Ben There you have my sympathies. You frequent must fly type of people have no way to get around it and must be subjected to the abuse that airlines heap on their customers. I feel your pain. And on top of that you now have to worry which passanger is a spazz job ready to meet 72 virgins. Those days of worry about the safety of the aircraft seems trivial now.
Posted by idontthinkso on 2010-04-27:
You can agree or disagree with the policy at your wallet's discretion. The simple fact is, the airlines want more money. The economic climate means that leisure travel is way down. More people are choosing to stay home or use other methods than flying. There are people who abuse the carry-on policy. There are people who are ABUSED by the carry-on policy.

Something has to give.

The cost of fuel and business makes airlines go out of business. (this is coupled with their own greed, mismanagement and stupidity)

The moment someone invents an alternate fuel-source or invents an engine that doesn't gobble a metric ton of fuel for five feet, we are going to see some drastic changes in the industry.

Right now the only thing to do is be aware and not make everyone around you suffer.
Posted by jerseygurl on 2010-11-25:
maybe we should just start shipping clothes, shoes, etc instead of paying for the cost of checked baggage and carry on bags! it would probably be less $ if you are going to visit family, as opposed to business travelers who are staying in a hotel!
Posted by Wondering on 2012-02-07:
I wonder how many of these comments supporting the fees are by Spirit employees? I am joining the boycott of Spirit, which I have flown for years. We defeated Bank of America and Netflix. Now it's time for Spirit. We the people have the power we need. Let's hit them where it hurts. I even unsubscribed from their email listserv today.
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Charged For Unwanted Travel Insurance
Posted by Caperucitaroja on 04/09/2009
SAN JUAN -- When I made the reservations online for a round trip ticket they charged me for the ticket to my credit card, then they let me know I have to pay 30.00 to take a suit case, which I have to agree, since I already paid for the ticket. They charged me $2.00 I do not know for what, and finally they charge me 12.00 for an insurance I did not want. I found out all this at my bank when I when to the bank to deposit more money to cover for the suitcase charge. Why four different transaction?

Then to remove the insurance charge was a nightmare. I have to get in the internet, and apply for a refund, I don not know yet how long it will take to get the $12.00 back.
     
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Posted by Anonymous on 2009-04-09:
This info was probably in the terms and conditions. Of course nobody reads those and then they are always shocked when they see extra fees.
Posted by foxnine on 2009-04-11:
Did you buy coffee or tea onboard? Did you uncheck the box for insurance prior to booking the ticket?

Check your facts before blaming the airline - it's all on their site.
Posted by Vegas Thompson on 2013-06-12:
I REALLY LIKE THE AIRLINE!! BUT THE INSURANCE,THATS NOT REALLY REQUESTED and POPS UP IS A HEADACHE!!!!!!!!!!!!!
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How to contact a LIVE person
Posted by Stina77 on 09/06/2007
ATLANTIC CITY, NEW JERSEY -- I did my reservation online to Fly out to FL. Come to find out there is no place to put my daughter info who is an infant. So the only way to add her as a free passenger is to call the 1-800-772-7117 selecting the option to change reservation. The several times that I tried to call each time I'm on hold for an hour eventually I hung up. At some point I did speak with some one and they put my daughters info in. But the next day I noticed it wasn't showing up on my online reservation. Once again calling several times being on hold for hour & hanging up. After trying to find a different # to call I came across this site where some one posted to select the first option (book reservation) some one will pick up within 20 min. So thats what I did and sure enough I got someone within 10 min!!!!! Thanks!! Find out that my daughters info is not on and this women enters her info again. I had other questions and I guess this women didn't know the answer to so she gives me another # to call. 877-888-5926.. They will be able to answer my questions.. Well all it is, is a recording and no place to speak to a live person. All it says to go to the spirit website. Wasn't really helping me!!!

So I decided that I would call the airport that I was FLying out from. Found their website and contact info. I thought I would share this for anyone else that might be having the same problem as me.

When I called I selected administration where they directed me to a front desk. Eventually directed to the front desk of spirit airline and someone picked up right away!! And this person was able to answer my questions!!! Hopefully all will go well when I leave! Wish me luck!

So my suggestion is to call the airport your Flying out from and hopefully you will get directed to the front desk of spirit air. Hope that helps some one out there!!! It worked for me
     
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Posted by familytravel on 2007-09-06:
Good idea!
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$9 Fare Club
Posted by Rozebud on 02/27/2008
RIP OFF. Since joining in August 07 I have not been able to utilize one of their "cheap" fares even though I get on line as soon as the email arrives. It is impossible to speak to anyone about this program as they keep you on hold for over 20 minutes and you finally give up in frustration.

I will cancel as soon as my year is complete. I do not recommend it.
     
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Posted by Anonymous on 2008-02-27:
We have not heard many positive reviews about the $9 Fare Club. Thanks for the info.
Posted by sunshine619 on 2008-02-27:
You took the words out of my mouth Superbowl, doesn't seem like Spirit or their super special clubs are on anyones good list.
Posted by Ponie on 2008-02-27:
My niece signed up for this service the first time she heard about it. That's why she very often pops in to visit on a moment's notice. Can't beat $49 from DC to Detroit.
Posted by PORTIA INGRAHAM on 2013-05-08:
I HAVE BEEN TRYING TO CANCEL MY MEMBERSHIP FOR THE $9 FARE CLUB SINCE SPIRIT AIRLINE DISCONTINUED TRAVEL TO THE BAHAMAS AND TO DATE I AM STILL UNABLE TO DO SO. I AM ON HOLD ON THE PHONE WITH THEM AS I TYPE THIS NOTE. NO NOTICE WAS GIVEN TO CLUB FARE HOLDERS THAT THEY WOULD NO LONGER FLY TO THE BAHAMAS. I WANT MY MONEY BACK AND IMMEDIATE CANCELLATION OF MEMBERSHIP. IF THEY DON'T COMPLY I WILL SEE RECOURSE.
Posted by BarryI on 2013-06-12:
I am in same situation. I cannot cancel membership online when I follow instructions. There is no provision online for cancellation. Is there an email address or phone for me to contact?
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Customer Service
Posted by Braided on 02/21/2008
This is the worst company I have ever dealt with .... You can't contact them .... I in good faith joined as a $9 Club member .. they took the next payment from my credit card and didn't notify me and when I cancelled it .. they did not return the money and its impossible to contact anyone at this company ... You end up on hold for hours at a time and the people you do get to speak with are lethargic and can't speak English properly ...

I'm am so frustrated with this company that I'm ready to go to 60 minutes with this info and make it known to everyone so they won't end up in the same situation as myself and many others who are having the same complaint ...
     
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Posted by chris513 on 2008-02-21:
60 minutes....now that's a GOOD show!
Posted by Ponie on 2008-02-21:
Right, chris. :)
Posted by Anonymous on 2008-02-21:
Indeed, Ponie!
Posted by bargod on 2008-02-21:
Your going to go to 60 Minutes over $9? Hopefully they don't laugh to hard at you.
Posted by sunshine619 on 2008-02-21:
Ive never heard of spirit airlines...spirit fingers, yes. Also, what the heck is a $9 club?
Posted by chris513 on 2008-02-21:
sunshine, spirit does not fly out of san dawg, so that might be why you have never heard of them. They don't fly out of Cincinnati (where I am from) or Phoenix....to be honest, I had never heard of them until I joined this site...my roommate works in the airline industry and said they are worthless...here is a link to there website...http://www.spiritair.com/welcome.aspx
Posted by FoggyOne on 2008-02-21:
From Spirit's $9 Club on the web: Membership will automatically renew at $29.95 for the first annual charge for members who join before February 1, 2008.

Note the keyword, "automatically", they have told you they are going to deduct the amount by default. I have only dealt with one company that reminds me they are going to charge my credit card with the annual subscription rate. All others just charge it.

Unless I'm missing something you should have read the conditions of what you were signing up for. Pretty sure 60 Minutes will not be interested.
Posted by Nicole on 2013-05-23:
Spirit's $9 Fare Club Department handles a lot of calls, that's why most of the time passengers will be routed back to the reservations department. But I strongly suggest that we must wait on the line no matter how long the hold time is because once we disconnect the call, we'll repeat the same process again.. I am also a $9FC member, but if you have patience, your issue will be resolved.
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$9 Fare Club is a Scam
Posted by Yary on 03/04/2011
One week ago I decided to become a member of a Spirit Airlines $9 Fare Club, Which allow you received great deals about Fares, just if you become a member. The Membership cost me $59.95, after you paid for the membership you supposed to see special offers just for members, NEVER HAPPEND!!! One week later I never saw any great deal for $9. After one week I cancelled my membership and call to Spirit and they said that they can't refund my money because I accepted the agreement, Hello!!!!

I request to reinstall the membership cost I already paid fot it, the they said that if I want a membership back I have to paid again.
     
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Posted by unhappy999 on 2011-03-04:
If you paid be credit card, I would dispute the charge. I don't know how they can say no refund but now you don't have the plan either. You might want to call again and maybe you will get someone else who can help resolve this.
Posted by Anonymous on 2011-03-04:
The $9 fare seats are limited and are first come first serve. You didn't even give the program a chance before you cancelled your membership
Posted by trmn8r on 2011-03-04:
Unhappy999 -> the OP cancelled their membership. My guess is they can't get the fee back.

As ls says, those seats aren't falling out of the sky. I think the OP did not understand what they were getting into. They OP doesn't explain why they then wanted to get back in - maybe they discovered that they acted impulsively.
Posted by Anonymous on 2011-03-04:
As per Spirit Airline's website on their $9 Fare FAQ page:

How do I cancel my Fare Club membership?

We’re sorry to see you go! Planning a trip soon? Please remember that your membership is prepaid through your membership term.

Cancellations are processed immediately and you will no longer have access to your flight discount, sales and other member benefits. All membership fees paid are non-refundable.

Memberships cancelled prior to their renewal date cannot be reactivated and a new membership term will begin if you decide to rejoin the Fare Club.

If you still would like to cancel, please click here for step-by-step instructions.

Can I receive a refund for my membership?

$9 Fare Club membership fees are non-refundable.

Posted by unhappy999 on 2011-03-04:
I see it now that the fee is non-refundable. Another lesson learned the hard way. We all need to be very careful what we are signing up for and agreeing too. I would never sign up for any membership that is not refundable in the event I can't use it.
Posted by Anonymous on 2011-03-04:
I would never pay for their membership unless I could use it immediately. Theres been a few times where I would have needed to purchase the 9 dollar membership, but owuld have been well worth the price of the cheap flight.
Posted by sandyb on 2012-12-03:
$9 Fare Club,What a Scam?I was charged $59.95 for annual membership, I did not understand. Not refundable when I cancelled after 5 minutes. I am not a member and paid for $59.95 for nothing.
Posted by AYee on 2013-11-30:
Anyone has any success getting their $59.95 back????
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Bargain?? More like RIP OFF!!
Posted by Specialk78 on 03/30/2010
NEVER AGAIN!!! That's all I can say when it comes to Spirit airlines. At first glance, they may seem like a bargain airline, but when it comes down to it, they're nothing but a RIP OFF!!

Where to start? Great price…..but for what? Seats that are fit for someone 5' or shorter. I'm 5'7" (not exactly a giant), but the metal lining of the magazine pocket ahead of me scraped my knees the whole flight. Be prepared for some serious cramped spaces….not to mention the sounds coming from the plane itself that would lead one to believe it's falling apart. You know it's bad when the flight attendant announces overhead, "Don't worry about the noises you're hearing from under the plane. That's just the hydraulics." I've never taken a flight that sounded like something straight out of the Flintstone era!

You'd also better get your drinks and snacks ahead of time. Complimentary NOTHING! Heaven forbid they offer so much as a sip of water without charging you for it! The flight attendants were virtually invisible the whole time…..until of course they're giving us some incorrect information.

We were supposed to stay on the same plane during our one stop in Ft. Lauderdale en route to San Jaun, PR, but apparently Spirit Airlines decided to change that plan without telling anyone. After some questioning, they informed us that they "needed that plane to go to Santo Domingo instead and you're going to have to check inside the airport to see where to go now." Once inside, the digital flight boards were all incorrect-- they stated that the last flight to San Jaun was at 11:20pm……convenient since it was now 11:40! The Spirit gate representative assured us, "disregard those….they're all wrong. You're flight has now been postponed until 2:30 am. They needed your plane for a different route." FABULOUS!

But wait, there's more. Next thing we hear over the intercom, "Now boarding flight to Santo Domingo, Puerto Rico" ?!?!?!?! Seriously?!!! They don't even know where the hell they're going! Santo Domingo is in the Dominican Republic!!

Of course, all four flights that we took with Spirit on our trip were overbooked and delayed-- they requested we check our carry-on bags to save space and save time over and over again.

On our return flight, we were at the airport an exhausting 14 hours before our flight since we had been dropped off by bus following a group cruise ship excursion. Unfortunately, we were told that we couldn't check our bags until 2 hours before our flight-- awesome!! And without so much as an email notice, they had changed the time of our departure a whole week and a half before our flight. I only knew of the reschedule because I called them after I couldn't find our confirmed flight number online anymore.

Hours after our arrival, we finally boarded our plane to our first stop in Ft. Lauderdale. The plane was in the hanger the entire time, but at the last minute, we were instructed to move to a different gate……no reason why. There were 4 other Spirit flights listed in that area all going out within 5 minutes of one another. All five of them were said to be "on time", though NONE of them were even started boarding at their scheduled time of departures. No one communicated to us what was going on! Worse yet, when we finally DID board our plane 1 hour late, we proceeded to sit there in the gate for another hour….no explanation or communication AGAIN!

Bottom line, I don't care what kind of great fares they may offer, the price you pay in hassle, time wasted, checked luggage (not even 1 bag free), drinks, snacks, aggravation, and adjustment of your own schedule once flight times are changed, it's just NOT WORTH IT!!!
     
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