Nasty Company To Deal With
PENNSYLVANIA -- I purchased an appliance from Home Depot 2 weeks ago and was told that it had to be special ordered. I advised them that I needed a delivery on Saturday. A delivery was scheduled from 9-12pm on Saturday. ... read full review11 Replies - Latest reply on 05/07/2013
BRYN MAWR, PENNSYLVANIA -- Spirit Delivery Service is without a doubt one of the worst customer service experiences I have ever had. The company refused to guarantee a time frame of delivery and when informed that my employment ... read full review1 Replies - Latest reply on 10/01/2008
Odered appliances from Home depot. Three separate occasions late on delivery time for first two. Never delivered this last time, now have to wait a week! To get it delivered! Again! Awful to deal with! Add reply
PA/NJ, NEW JERSEY -- Replaced all our kitchen appliances and washer dryer, Spirit did damage to the back splash, the microwave installed incorrectly and held up by one screw. Never leveled the gas range. Told me the opening for the fridge was only 35 1/2 inches. Funny how the 36" fridge fits just fine. Borrowed our tools and step ladder, left wood shavings all over.
When we called to complain they were extremely rude, never followed up and now dealing with insurance companies.
We refused to sign off on the installation and wanted to write comments on the document. The installer refused to let us do so. We had to call the police to extract him from our home.
Do not let this company in your home
SAVANNAH, GEORGIA -- I purchased a refrigerator from Home Depot on 6/9/13, they scheduled delivery for Friday. Delivery company called and said it would be delivered between 4-8 PM. On Friday afternoon driver called said he was running late, they would deliver by 9PM. 9 Pm still no delivery!! Called the number for their Customer Service, she checked with the driver he said he would be at my home in 20 mins.
Well here it is Saturday morning, still no refrigerator and now they are telling me it will be TUESDAY! They are the worst representative ever for Home Depot!! GE Logistics should be ashamed to have contracted with these idiots!!!
BENSALEM, PENNSYLVANIA -- This is probably one of the least courteous, incompetent, tasteless people I've ever had to do business with. On two separate appointments, the installers have failed to show up for unknown reasons. The only response Spirit has for me is to reschedule. This is for a business, and FAR from unacceptable. I certainly hope Home Depot gets the hint that they should hire another company for delivery and installation. I am livid, and based on the other complaints listed here, I am sure others are too.Add reply
The worst delivery company I've ever delt with. No choice in delivery times for the customer (even though they told me they could confirm a time to reinstall a faulty product) yet they can be late? Really? They've never heard of customer service and GE doesn't care either. Avoid the combination of GE and spirit at all cost. Add reply
NEW PROVIDENCE, NEW JERSEY -- Delivery service people showed up on Friday 3/15/13 to install a gas dryer in my house. One of the delivery people assured me he knew what he was doing and proceeded to [break] the valve on the gas line. Not only did he [break] it but he left saying he checked for gas leaks an there was none. Gas company had to come out an shut off gas . It is now a week later and I have no dryer and am still trying to get these people to fix what they broke. All at this company are incompetent. All they do is give you the runaround. Home depot is crazy for having this company deliver any of their products.1 Replies - Latest reply on 05/09/2013Add reply
Oh, Susanna! Won't You Try For Me?
NEW PROVIDENCE, NEW JERSEY -- We bought our LG dishwasher at Home Depot and they use Spirit Delivery to deliver and install their appliances. One of the selling points was that Home Depot offered free delivery and installation. ... read full review4 Replies - Latest reply on 08/11/2010
Ask As You Buy
NEW JERSEY -- I read a review from a women from NJ. She had complained about a company not being able to get her product to her in the time frame she wanted. She needs to consider one or two things before she comments. ... read full review5 Replies - Latest reply on 12/14/2013
Really bad customer service
GEORGIA -- I recently purchased an oven from home depot and was told that the delivery of our item would be delivered by another company. I received the item in great time and was very satisfied at the efficiency ... read full review