PA/NJ, NEW JERSEY -- Replaced all our kitchen appliances and washer dryer, Spirit did damage to the back splash, the microwave installed incorrectly and held up by one screw. Never leveled the gas range. Told me the opening for the fridge was only 35 1/2 inches. Funny how the 36" fridge fits just fine. Borrowed our tools and step ladder, left wood shavings all over.
When we called to complain they were extremely rude, never followed up and now dealing with insurance companies. We refused to sign off on the installation and wanted to write comments on the document. The installer refused to let us do so. We had to call the police to extract him from our home. Do not let this company in your home.
CHESTER COUNTY, PENNSYLVANIA -- We special ordered a refrigerator from Home Depot through its website. Spirit Delivery is apparently their national third party contractor for appliance deliveries. Delivery was scheduled for the following Saturday. Spirit would not give us a time until the evening before, and even then would confirm only a four hour window. Follow up call was received Saturday morning from Spirit indicating that drivers were 30 minutes out. Some 45 minutes later and there's still no refrigerator.
Then we receive a phone call from the Spirit Delivery dispatcher. Truck driver is parked at the end of our driveway and is unwilling to drive down our driveway because the driveway is long and he can see snow on the driveway. None of this should be shocking to Spirit's people because it, in fact, was snowing lightly on the date of the scheduled delivery. Further, we live in the Northeast where there has been an unusual amount of snowfall this year, so the ground on either side of the driveway has 7-8 inches of standing snow on it.
That said, our driveway is level and paved. It has been plowed since the last significant snow. My wife and I have been driving up and down the driveway for the last several days without incident. Moreover, I have used ice melt in the section of the driveway near our home so that area is largely free from ice. All of this is relayed through the dispatcher to Spirit's delivery driver. Still they refuse to drive down our driveway.
Although Spirit offered to reschedule delivery, they would not tell us when. Presumably, we are supposed to wait for the Spring thaw when I'm sure the excuse preventing delivery will be that there are grass clippings or something on the driveway. Net result: we have canceled our order with Home Depot. We will NEVER order another appliance from Home Depot that requires delivery for so long as they are using Spirit as their contractor for deliveries. Spirit has wasted our time and my family must go another week without a refrigerator.
Further, Home Depot is making the process of canceling the order and getting a refund unnecessarily tedious and drawn out. Home Depot claims that they cannot process a refund until the refrigerator is returned by the delivery vendor to the warehouse. Even then, the refund won't be processed automatically. Home Depot is placing the onus on us to call them and confirm whether the fridge has made back to the warehouse. Thereafter, we must coordinate a refund with the local store even though the order came through Home Depot's website.
Horrible experience. Steer far clear of Spirit. Think twice before purchasing a major appliance from Home Depot if you require that it be delivered. I suggest before purchasing any appliance for which delivery is required that you inquire after the identity of the third party delivery contractor and go elsewhere if they are using Spirit.
TOMS RIVER, NEW JERSEY -- In July I went to Home Depot and ordered a new washing machine. I was told that delivery would be in 4 business days. On the date of delivery, the driver called my home to tell me he was running 1/2 hour behind schedule but would definitely be there with my new machine. After waiting an hour, I called the customer service number and was assured the delivery was coming. I waited another hour and 1/2 and called again, I was again assured the machine would be delivered.
After another hour or so, I attempted to call the driver on his cell phone (which I got off my caller ID) and the call was unanswered, so, I called the customer service number again and was told "The driver will continue to deliver until the truck is empty. They are not allowed to return with any items on their truck." (At this point it was after 10:00 PM.) I waited until almost midnight before I gave up hope.
When I called the customer service number the next morning there was no apology. I was told my washing machine would be delivered in another 4 to 5 days. I immediately called Home Depot and the store manager called for me and was able to get my machine to me within one day.
In the meantime I spoke with Spirit who finally apologized and offered to give me a refund for the trouble their employees caused. I have been waiting for months now. I have called and spoken to several different people, all who promise me the same refund, but as of today, I have still not received anything. The employees are less than pleased to help and the management does not follow up on their promises. I feel that this company is not trustworthy.
VERMONT -- It is not about Spirit Delivery people not being on time, being late or taking more than few days to deliver goods. Reading all the bad reviews I am just reminded of what is happening to me right now. They are rude. They are unreliable. They are one bad company. I was told of my delivery day before. Delivery 'window' came and went. Nothing. Called them next day. No sorry, no we feel bad, just a new delivery date. This one 5 days after the first one. Took time off again to wait for these jokers.
Got a call at 10 PM (that's right 10 PM) asking me if I would like to reschedule. I said no. Next call came at 12:30. Half hour after midnight. Would I care to reschedule now? I said no! That is last I heard from them. It's now days later. I have contacted Home Depot. Thinking about canceling order. P.S. I also left two messages with both dispatch and warehouse. No callback.
I do not think of myself as the center of the universe. I just want to be able to go on with my life. I have cleared room for my delivery. Now when I need to use laundry I have to walk outside of my house to get into my basement. Cannot afford any more days off! I need an onion or a can of beans. Sorry, walk out, open metal trap door and get it. And did I mention that the light switch is on the top of the stairs? Go back into the house, lights on, back out through the metal trap door (yep it's raining right now so I have to keep it closed) and have to make sure to carry a list of things I need, because I have had it with this outdoor laundry/pantry/tool room.
FRANKLIN, MASSACHUSETTS -- I ordered a clothes dryer with installation and removal of my old dryer. Spirit delivery services showed up on time and refused to install the steam hose on the dryer, at first they told me I didn't order the parts. I told them I did and they then gave me the hoses, but refused to install them as they had a policy not to disconnect the existing hose from the washing machine. I offered to disconnect the hose, but wanted to make sure the steam function worked.
The delivery person became rude, told me that I had to sign a waiver of installation or he would take the dryer back, as I was talking to Home Depot customer service, delivery person refused to talk to them and began pulling dryer back. It got so contentious I almost called the police, as I had already paid for the dryer. I signed the waiver under duress!
Home Depot acted in a helpful manner. Spirit Delivery is the worst experience I have ever had. Rude unprofessional and will never allow them near my house again! They told me that they had 20 more deliveries and were not spending any more time at my house and forced me to sign the waiver. They were out of providence RI. Beware of this company.
SAVANNAH, GEORGIA -- I purchased a refrigerator from Home Depot on 6/9/13, they scheduled delivery for Friday. Delivery company called and said it would be delivered between 4-8 PM. On Friday afternoon driver called said he was running late, they would deliver by 9 PM. 9 pm still no delivery!! Called the number for their Customer Service, she checked with the driver. He said he would be at my home in 20 mins. Well here it is Saturday morning, still no refrigerator and now they are telling me it will be TUESDAY! They are the worst representative ever for Home Depot!! GE Logistics should be ashamed to have contracted with these idiots!!!
NEW PROVIDENCE, NEW JERSEY -- Delivery service people showed up on Friday 3/15/13 to install a gas dryer in my house. One of the delivery people assured me he knew what he was doing and proceeded to [break] the valve on the gas line. Not only did he [break] it but he left saying he checked for gas leaks and there was none. Gas company had to come out and shut off gas. It is now a week later and I have no dryer and am still trying to get these people to fix what they broke. All at this company are incompetent. All they do is give you the runaround. Home Depot is crazy for having this company deliver any of their products.
NEW PROVIDENCE, NEW JERSEY -- We bought our LG dishwasher at Home Depot and they use Spirit Delivery to deliver and install their appliances. One of the selling points was that Home Depot offered free delivery and installation. It turns out that you get what you pay for. The installation crew arrived at our house on Monday morning and within minutes they said that they could not install the dishwasher because they could not turn our shut off valve. It had some hard water build-up and they said it was not operational and we would have to have it repaired by a plumber. We had a plumber there within hours and he said there was nothing wrong with the shut-off valve. In fact, he was able to easily turn it by hand.
I called Spirit Delivery and was told that the soonest they could re-schedule was in several days, which would have caused us to miss the Energy Star Rebate (which was another selling point and the reason we bought the dishwasher now instead of later).
My wife and I both talked to **, who said she was the supervisor but she was not authorized to give out her last name. She sounded like she was about 21 years old and would have rather been updating her FaceBook status than talking to us. She also was rude and interrupted me several times. She did not seem to care about helping us with our situation at all. I had to ask her repeatedly for her supervisor's name and finally got it. I will not share his last name here but if you have trouble with her, just ask for **. It was very difficult to get any information from her. She said there was no one above her but when I asked if she owned the company she, of course, said “No”.
She really has no business taking calls at all, much less supervising others. **, on the other hand, was very polite and seemed like he wanted to help but there was not much he could do for me. Despite **'s insistence that we could not get a delivery date sooner than Thursday, we got out machine installed later that night by emailing Spirit Delivery from their website and calling several people at Home Depot and the local warehouse.
The dishwasher is now installed but it is crooked and not flush with the cabinets or countertop. We will have to uninstall it this weekend and do it ourselves. We should not have had to work so hard for our “free” delivery and we will think twice about purchasing appliances at any retailer that used Spirit.
WOODSTOCK, GEORGIA -- Can you give a negative star rating? This is absolutely the worst delivery service. Had delivery scheduled for Saturday. No show, no call. Of course closed on Sunday. Called Monday and was told that they will deliver it today between 3:45 pm and 7 pm. They called at 4 pm and said they will be here in 30 minutes. Rushed home from work early, waited and waited. No delivery. Was told they ran into installation problems at another stop.
Then Spirit called and asked how our installation went. WE NEVER GOT THE DISHWASHER.. They said the driver installed it and then they left. NOT AT MY HOUSE. They deliver for Home Depot and and Best Buy. Ask to use a different delivery service if you buy from of these retailers. UNBELIEVABLE.
After having to go through Home Depot and LG 3 times to have my washer and dryer delivered (there were major dents in each delivery I received) and on the last delivery my dryer was dented all the way down one side. The delivering crew were very rough with my appliances.
At this point I was very mad and called LG'S manager and by the time I got on the phone with the manager the two delivery men said that their manager said they had to leave and couldn't install my washer. I had ordered hoses with the washer and dryer and both delivery guys said they didn't have any hoses with them even though I had ordered them. I am very pissed off with this company and do not want them ever to deliver anything at my house ever again. I seriously feel like this company should be shut down...