Spirit Delivery - Page 2

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Nasty Company To Deal With
Posted on
PENNSYLVANIA -- I purchased an appliance from Home Depot 2 weeks ago and was told that it had to be special ordered. I advised them that I needed a delivery on Saturday. A delivery was scheduled from 9-12pm on Saturday. I had other engagements scheduled for that morning so I contacted the delivery service (Spirit Delivery from NJ) and asked for a weekday evening delivery. I was told that a delivery request would be put in for after 3 pm on Wed. I received a phone call the day before stating that they would deliver 7am in the morning which was not possible because no one would be home. I got angry because I had already made arrangements for evening--spoke to a manager that seemed to care less and stated that I would have to reschedule. I told them that I would be going back to Home Depot to get my money back. I called HD and spoke with a manager that did not care either. After cooling off, I called back to reschedule. The person on the phone did not mute the call and stated " It's so and so Douglas, the one that was acting like a B." Upon hearing this I asked repeated what he said and the employee hung up the phone on me.

BAD SERVICE, BAD ATTITUDES AND NOT FLEXIBLE TO WORK WITH CLIENTS. Due to this situation I will no longer spend my money in Home Depot.
     
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User Replies:
Anonymous on 09/26/2007:
There may have been problems with the re-scheduling.
BBast on 11/24/2007:
you sound like a B**** were you expecting the world to stop and wait on you? get a life lady
JnEjewelry on 01/08/2008:
I agree with BBast, I used to work for that company but not with Home Depot, so if you stop buying from Home Depot just because of Spirit, then you might want to stay away from Best Buy. However, I don't blame them, They work on their schedule, Not yours, and a driver's route is made up by zip codes, so unless you live close to their warehouse then your out of luck. Some of these drivers go out near 150 miles away from their warehouse, if you're still that far out by 3pm... that poor driver isn't getting home for a long time, especially with the rush hour traffic.
vsnod05 on 04/23/2008:
I have also had problems with Spirit Delivery and I will not be shopping at any store who uses them. They are terrible to deal with and unprofessional. The movers chipped paint on two doorways in my home, scratched the hardwood floors (three 15 inch scratches) and put 2 dents in my refrigerator. They left packaging garbage in my yard (my appliance was a floor model, so the packaging from other appliances fell off their truck) and they just left in in my driveway. One of the delivery people cut their finger during the move and proceeded to leave blood on my door and floors. The manager who came to assess the damage told me I might get 100 for the damage, but that does will not cover all the damage, let alone me missing 2 days of work.
Drewsm0m on 06/09/2008:
I had same situation. I was expecting a Thurday delivery and they called and said time was 10:30 - 1:30. I called to reschedule because my husband would not be there until after 11:30. We were set for Saturday when someone (no one knows who) rescheduled us for the following Wednesday. I wasted half a day on Saturday before I called and asked what was up with the delivery. The lady was rude and made me hold several times before telling me that she had no clue what happened and best they could do is deliver on Wednesday. I went to the store and they were great. Lisa in the appliances called and got me a delivery time that worked for me. Today Spirit called back and again said tough, we will deliver when we want or or you can reschedule. I will never make a delivery purchase from Home Depot again.
one and done on 03/17/2009:
The company is in business to make money and provide jobs not to be at your beckon call. This is the problem when you go to the store the tell you that there will be a time window. The tell you that you will need to have someone there to accept the delivery. If you are argent enough to expect the world to cater to you then maybe the person who answered the phone was correct. YOU ARE A B____H. Please keep shopping at Home Depot because my company is not a delivery agent for them and I will not have to deal with a self centered individual.
DiggyDog on 04/27/2010:
Spirit Delivery is awful! Their employees are rude and their installation people are incompetent.

If you find yourself having to deal with their shenanigans I feel sorry for you.

Healthnutxxxx on 11/15/2010:
Spirit Delivery is the absolute worst. I would rather pay for delivery than deal with them again. I purchased a fridge from Home Depot, the delivery was a disaster. They damaged the fridge and I didn't see it till they left because it was raining and I couldn't see the scratch until I wiped off the entire refrigerater. Of course they had left already and when I complained to both Home depot and LG. I am still in the process of dealing with this. I will NEVER buy from Home Depot again if they still use Spirit Delivery.
dissapointed on 11/19/2011:
wow wish I had read all the complaints... mines the same Spirit Delivery is the worst, I will never shop and BUY anything from a company that uses them, they sure do not care about the customer...
Cathy on 12/09/2012:
I also wish I had known Home Depot used Spirit for deliveries when I purchased my dryer. 2 delivery attempts failed because the did not bring the correct power cord the 1st time and the second time they did not bring the correct vents. NEVERY WILL I PURCHASE AN APPLIANCE FROM A COMPANY THAT USES Spirit! AGAIN!!! still don't have my dryer...grrrr
Gary on 05/07/2013:
I will never buy another appliance from anyone who uses Spirit for deliveries. They call it free service from Home Depot but it is not. They are not flexible at all with their delivery times, my wife had to take a day off from work (no pay) to receive our 2nd washer. We were without a washing machine for almost 2 full weeks because the first one banged and wined and leaked water all over my basement floor. They wanted me to wait for a service tech to look at a brand new washer that had only been in my home for 1 hour. I had to put this washer on my own truck and bring it back to the Home Depot where I purchased it. The Home Depot truck was not available. In all fairness when I went back to the Home Depot they were very serious about making me happy. They gave me a more expensive washer for the same price as my first purchase, also through in new braided hoses. The one thing I did not like is that they insisted I use the free service from Spirit. As I said above, not free but they put it through a wash cycle and call that a service. When I got home from work and checked it out I found a washer out of level, the ground cable wire that was there, not hooked up, the water line supply hoses twisted up in the back from thightening them without holding back and the drain hose just laying in my sink not secure. This is called delivery and installation service. My point is I have bought and put in so many of my appliances over the years. I would go to the store, buy it take it home and install. I am very very very handy. You can't do it like this anymore at places that have this service because if there is a problem with a new appliance from the start they ask you why you did not use our free, not so free service and that you must have done something wrong when you hooked up or turned it on. This is a rotten way to do business and I will never be a part of it again. These are just delivery guys, no training or skill to be in my home hooking anything up. I will go some place else, even if I pay a little more in the beginning because I paid more money, inconvienence and aggravation in the end.
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Horrible
Posted by on
Rating: 1/51
BURLINGTON, VERMONT -- Odered appliances from Home depot. Three separate occasions late on delivery time for first two. Never delivered this last time, now have to wait a week! To get it delivered! Again! Awful to deal with!
     
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I Don't Know These People Stay in business...
Posted on
Rating: 1/51
BENSALEM, PENNSYLVANIA -- This is probably one of the least courteous, incompetent, tasteless people I've ever had to do business with. On two separate appointments, the installers have failed to show up for unknown reasons. The only response Spirit has for me is to reschedule. This is for a business, and FAR from unacceptable. I certainly hope Home Depot gets the hint that they should hire another company for delivery and installation. I am livid, and based on the other complaints listed here, I am sure others are too.
     
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Pathetic Company
Posted by on
Rating: 1/51
ATLANTA, GEORGIA -- The worst delivery company I've ever delt with. No choice in delivery times for the customer (even though they told me they could confirm a time to reinstall a faulty product) yet they can be late? Really? They've never heard of customer service and GE doesn't care either. Avoid the combination of GE and spirit at all cost.
     
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Ask As You Buy
Posted by on
NEW JERSEY -- I read a review from a woman from NJ. She had complained about a company not being able to get her product to her in the time frame she wanted. She needs to consider one or two things before she comments.

1. For a company to be profitable it needs to do deliveries as they are most cost effective. A company such as Spirit cannot do 3 or 4 hundred delivers a day and have every customer tell them when and what time they want it. If that was the case it would cost in the neighborhood of $450.00 per delivery. If that was the case no one would be able to afford it.

2. If the women would have listened when she purchased at Home Depot they do explain that it is a 4 hour window and they will be called the night before to give them that time frame. It is also written on the paperwork.

I today’s day and age everyone is so important that they are the only customer! They want it our they will well you know the story. No one can every look inside themselves and understand that the world revolves around them
     
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User Replies:
Anonymous on 03/17/2009:
Good to take into consideration. VH
GlitteringFirefly on 12/08/2009:
Finally, a customer that understands how things work!
old fart on 12/08/2009:
Hey! the world DOES revolve around me!
DiggyDog on 06/09/2010:
We have had a completely terrible experience with Spirit Delivery and we do not think the world revolves around us. They have been to our house 4 times so far and the dish washer is still not installed correctly. In addition, we have had a local plumber come out and a representatvie fro LG. They say the thing is not installed correctly. The last time Spirit came out the employees were wearing GE name tags but the paperwork they left said Spirit. They, of course, said that the installation was right, even though we showed them pictures of our dishes with food particles form the garbage disposal all over them. The dishes are comign out dirtier than when they went in and the morons at Spirit say there is no problem.

Maybe we bought a dish dirtier by mistake...

jimw_023 on 12/14/2013:
Bad karma with the Spirit company, I wouldn't let them deliver a dog house. The management is terrible and their follow up is dismal. HD and the other big box stores should wisen up, and either get a team over there or find another company to install.

Some of their installers are great but few and far between.

Not a pleasant experience with Home Depot because of the bad installs and lack of response. Also, Spirit is a major GE appliance warehouser, their company should straighten up their act.
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