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Spirit Delivery Consumer Reviews - Page 2

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Deliver Guy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ATLANTA, GA -- Where do should I start?? Well they showed up to my home without speaking with me first, to confirm I was ready for the delivery. When they arrived, I asked the representative “were you suppose to call first?” He replied, “Hell, do you want the ** or not.” That reply didn't work for me! Therefore, I closed my door and went on about my day. Later I called the company and requested a different driver delivery my items. The manager agreed and said they would be there the next day between 5-7pm. No one ever showed up. I requested a refund from Lowe's and will never have them deliver my items again.

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Lousy Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CASSELBERRY, FLORIDA -- Two men came on Oct 30th to delivery my new fridge from Home Depot. They immediately said they could not bring it in due to the width of the doorways and that I needed to order a smaller unit. I returned to Home Depot to inquire and was told they reported that I refused delivery. Home Depot got on the phone with them and they refused to remove my old one, saying it was built-in, which it was not. I ended up having to pay $250 for a junk dealer to haul it away, a service Home Depot promises in their contract.

They contacted the main delivery company, Ralph's, to confirm re-delivery and that they would remove the fridge doors in order to get it in the house, which they successfully did. I feel Spirit is a dishonorable company that does not honor its commitments and employs lazy, incompetent moving men. Home Depot needs to get rid of them!

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Professional Delivery...
StarStarStarStarStarBy -
Rating: 5/51

DELAWARE COUNTY, PENNSYLVANIA -- It's unfortunate that "Spirit Delivery" seems to be having consistency issues with regards to its professionalism. We did not have a negative experience with "Spirit Delivery" thank the blessed MOST HIGH LIVING GOD! On the contrary, we contacted Spirit to thank them for sending "Pedro" and "Joelle" to deliver our appliances. They both were very professional! They took their time in being safe with handling our stove and dishwasher and then "Pedro" explained to us about the special points with stove and the regulations that needed to be observed with regard to our range in particular.

He even demonstrated to us how to replace the door to our range which we thought would be best to remove to make getting it into the house easier. From the professionalism of the courtesy reminder and confirmation call the day before to their very professional delivery associates "Pedro and Joelle!" We are very blessed that the whole delivery process went well. Delivery date was on Saturday August 11th, 2018.

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Will Not Buy Another Appliance From Home Depot as Long as They Are in Cahoots With This Company!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FRANKLIN, MASSACHUSETTS -- Had three separate delivery dates confirmed for my refrigerator delivery. It did not arrive on any of these dates! First time it did not fit on the truck, second time the truck broke down, third time the truck broke down. Get a new truck! Trying to get in touch with this company is impossible and you are left on hold hell until you can't take it anymore and hang up (leaving a message is useless). This process took almost a week and Home Depot was not much help or I would have received the delivery on the second delivery date. Finally on the fourth delivery date it actually showed up. Never again will I purchase an appliance from Home Depot!

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Spirit Delivery and Logistics Is the Worst and Most Unethical Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROSWELL, GEORGIA -- We had a delivery scheduled for three appliances we purchased at Home Depot between 2 and 6 PM. When we did not receive the 30 minute call ahead of the delivery by 6 PM I called Home Depot who could not reach them for nearly an hour and were finally told they were on their way and would reach in 30 minutes, but 7:30.

At 7:45 Spirit called to say they were not coming because they were having truck issues. When I asked what kind of issues and if the truck broke down she simply said, "Just truck issues" and have to re-schedule but not sure when (this is July 3rd and obviously they are not going to deliver on the 4th). I said this was not acceptable and needed another truck out, she said, "No. Everyone else is gone." and slammed the phone down. I'm not sure what this had to do with the truck issue, but this as far as I'm concerned is as much a Home Depot issue as Spirit. Spirit lied, was unprofessional and rude, therefore so is Home Depot.

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Worst Service Ever! Delivery/installation People Did Not Know What They Were Doing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHICAGO, ILLINOIS -- I ordered a washer and dryer. The delivery/installation team misinformed me saying that ordered washer and dryer will not fit into my space because of the depth which is incorrect. I believe they did not want to carry items to the 3rd floor. I remeasured everything and reconfirmed dimensions with the sales person from the store and asked to reprocess my order.

Second team arrived and told me the washer and dryer will not fit again, now because of the height although the depth if fine (the same washer and drier). Again INCORRECT! After hours on the phone, finally they told me that they cannot redeliver my items and I need to place a different order. Worst service! I jut wasted two days for their people being unprofessional.

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Terrible Delivery & Theft
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BUFFALO, NEW YORK -- Home Depot contracts with Spirit Delivery. Spirit Delivery is the absolute worst company I have ever had deliver something to me in my entire life!
The 2 men were rude, angry and unprofessional. The deck paint was scraped. You can tell it was fresh as the paint was peeled back with an accordion fold appearance. They left trash in my yard and on the edge of the street. AND they stole my cordless drill. The manager at Spirit said my claim will not go through and hung up on me. Giving him the benefit of the doubt, I called back. He hung up on me a second time. The men did not attach the hinge cover on top of the refrigerator. They complained that they were 2 and a half hours away from home and said they were tired. Wake up Home Depot - this company reflects poorly on you!

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Gas range delivery
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEVITTOWN, PENNSYLVANIA -- I bought a gas range in Home Depot. Salesperson was nice and very helpful. Home Depot should end contract with Spirit. They sent subcontractors for delivery. So many good people looking for work and you hire the laziest people who don't do their job right employees. All of these terrible reviews don't shape anything new in this company.

My delivery was today. 2 guys parked their truck far away from my house even on another street. They did it because they didn't plan to do anything. The guy came in and told he can't connect new range, because it's no ceramic tile under the old one? He gave me the option to drop a new, but not connect it.

I asked him to wait until I will talk to Home Depot, they told they're busy and run out from my house in 3 min. I called to Spirit Co. and asked them to bring my range back, and my friend can do connection, but they never came back, and I have to wait for another delivery another week. Home Depot will lose their customers.

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Delivery Services
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Worse company ever. Delivery and customer service representatives are horrible. Nobody know nothing. Hardly speaks English and very unprofessional. Spoke with customer service rep: Santiano who refuse after 3 attempts to let me speak with a supervisor then finally a supervisor Angela gets on the phone, who then gives me a number for a manager Nicole. Never received her voicemail. Waited on line again for 15 minutes, got Angela again and said she had no idea; and did not know I would not be able to reach the manager.

This company is the worst I ever dealt with and I am and will be having channel 10 investigate their practices. Along with all the complaints reviewed online about this company. Horrible, Horrible, Horrible company!!! You can reach their corporate office at 877-438-7747 option ** one of the managers Nicole.

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Painfully Awfull
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I purchased a KitchenAid dishwasher from Home Depot last week. Was told the delivery date would be January 4th. Had to call to get the delivery time from the Spirit Delivery Company. Was told it would be between 7:30 - 11:30 am on January 4, 2015. Made the arrangements to be home during delivery time. Received a call at 8 am that morning to deliver item within 30 minutes. At 10 am, I called company to check on driver. Maybe he was lost or in a ditch?

I was told they attempted to deliver but no one was home. They were at a home with a brown door. My front door is black. Then tried to work with them on setting up a new delivery time. They were never able to get in touch with the driver of the truck to get him to my house. As of 3 pm, I had not heard anything from the Spirit Delivery company and have read all the horrible reviews online. I have returned my KitchenAid dishwasher to Home Depot and gotten a refund. I also went to my local mom and pop appliance store and will be receiving a delivery soon. I paid $90 for delivery at the mom and pop store. Well worth it. READ all the reviews people. Lowe's uses one just as bad.

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Spirit Delivery Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 38 ratings and
43 reviews & complaints.
Contact Information:
Spirit Delivery
200 South Street
New Providence, NJ 07974
877-438-774 (ph)
www.spiritdelivery.com
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