CHESTER COUNTY, PENNSYLVANIA -- We special ordered a refrigerator from Home Depot through its website. Spirit Delivery is apparently their national third party contractor for appliance deliveries. Delivery was scheduled for the following Saturday. Spirit would not give us a time until the evening before, and even then would confirm only a four hour window. Follow up call was received Saturday morning from Spirit indicating that drivers were 30 minutes out. Some 45 minutes later and there's still no refrigerator.
Then we receive a phone call from the Spirit Delivery dispatcher. Truck driver is parked at the end of our driveway and is unwilling to drive down our driveway because the driveway is long and he can see snow on the driveway. None of this should be shocking to Spirit's people because it, in fact, was snowing lightly on the date of the scheduled delivery. Further, we live in the Northeast where there has been an unusual amount of snowfall this year, so the ground on either side of the driveway has 7-8 inches of standing snow on it.
That said, our driveway is level and paved. It has been plowed since the last significant snow. My wife and I have been driving up and down the driveway for the last several days without incident. Moreover, I have used ice melt in the section of the driveway near our home so that area is largely free from ice. All of this is relayed through the dispatcher to Spirit's delivery driver. Still they refuse to drive down our driveway.
Although Spirit offered to reschedule delivery, they would not tell us when. Presumably, we are supposed to wait for the Spring thaw when I'm sure the excuse preventing delivery will be that there are grass clippings or something on the driveway. Net result: we have canceled our order with Home Depot. We will NEVER order another appliance from Home Depot that requires delivery for so long as they are using Spirit as their contractor for deliveries. Spirit has wasted our time and my family must go another week without a refrigerator.
Further, Home Depot is making the process of canceling the order and getting a refund unnecessarily tedious and drawn out. Home Depot claims that they cannot process a refund until the refrigerator is returned by the delivery vendor to the warehouse. Even then, the refund won't be processed automatically. Home Depot is placing the onus on us to call them and confirm whether the fridge has made back to the warehouse. Thereafter, we must coordinate a refund with the local store even though the order came through Home Depot's website.
Horrible experience. Steer far clear of Spirit. Think twice before purchasing a major appliance from Home Depot if you require that it be delivered. I suggest before purchasing any appliance for which delivery is required that you inquire after the identity of the third party delivery contractor and go elsewhere if they are using Spirit.
VERMONT -- It is not about Spirit Delivery people not being on time, being late or taking more than few days to deliver goods. Reading all the bad reviews I am just reminded of what is happening to me right now. They are rude. They are unreliable. They are one bad company. I was told of my delivery day before. Delivery 'window' came and went. Nothing. Called them next day. No sorry, no we feel bad, just a new delivery date. This one 5 days after the first one. Took time off again to wait for these jokers.
Got a call at 10 PM (that's right 10 PM) asking me if I would like to reschedule. I said no. Next call came at 12:30. Half hour after midnight. Would I care to reschedule now? I said no! That is last I heard from them. It's now days later. I have contacted Home Depot. Thinking about canceling order. P.S. I also left two messages with both dispatch and warehouse. No callback.
I do not think of myself as the center of the universe. I just want to be able to go on with my life. I have cleared room for my delivery. Now when I need to use laundry I have to walk outside of my house to get into my basement. Cannot afford any more days off! I need an onion or a can of beans. Sorry, walk out, open metal trap door and get it. And did I mention that the light switch is on the top of the stairs? Go back into the house, lights on, back out through the metal trap door (yep it's raining right now so I have to keep it closed) and have to make sure to carry a list of things I need, because I have had it with this outdoor laundry/pantry/tool room.
FRANKLIN, MASSACHUSETTS -- I ordered a clothes dryer with installation and removal of my old dryer. Spirit delivery services showed up on time and refused to install the steam hose on the dryer, at first they told me I didn't order the parts. I told them I did and they then gave me the hoses, but refused to install them as they had a policy not to disconnect the existing hose from the washing machine. I offered to disconnect the hose, but wanted to make sure the steam function worked.
The delivery person became rude, told me that I had to sign a waiver of installation or he would take the dryer back, as I was talking to Home Depot customer service, delivery person refused to talk to them and began pulling dryer back. It got so contentious I almost called the police, as I had already paid for the dryer. I signed the waiver under duress!
Home Depot acted in a helpful manner. Spirit Delivery is the worst experience I have ever had. Rude unprofessional and will never allow them near my house again! They told me that they had 20 more deliveries and were not spending any more time at my house and forced me to sign the waiver. They were out of Providence RI. Beware of this company.
I purchased a KitchenAid dishwasher from Home Depot last week. Was told the delivery date would be January 4th. Had to call to get the delivery time from the Spirit Delivery Company. Was told it would be between 7:30 - 11:30 am on January 4, 2015. Made the arrangements to be home during delivery time. Received a call at 8 am that morning to deliver item within 30 minutes. At 10 am, I called company to check on driver. Maybe he was lost or in a ditch?
I was told they attempted to deliver but no one was home. They were at a home with a brown door. My front door is black. Then tried to work with them on setting up a new delivery time. They were never able to get in touch with the driver of the truck to get him to my house. As of 3 pm, I had not heard anything from the Spirit Delivery company and have read all the horrible reviews online. I have returned my KitchenAid dishwasher to Home Depot and gotten a refund. I also went to my local mom and pop appliance store and will be receiving a delivery soon. I paid $90 for delivery at the mom and pop store. Well worth it. READ all the reviews people. Lowe's uses one just as bad.
WOODSTOCK, GEORGIA -- Can you give a negative star rating? This is absolutely the worst delivery service. Had delivery scheduled for Saturday. No show, no call. Of course closed on Sunday. Called Monday and was told that they will deliver it today between 3:45 pm and 7 pm. They called at 4 pm and said they will be here in 30 minutes. Rushed home from work early, waited and waited. No delivery. Was told they ran into installation problems at another stop.
Then Spirit called and asked how our installation went. WE NEVER GOT THE DISHWASHER. They said the driver installed it and then they left. NOT AT MY HOUSE. They deliver for Home Depot and Best Buy. Ask to use a different delivery service if you buy from of these retailers. UNBELIEVABLE.
After having to go through Home Depot and LG 3 times to have my washer and dryer delivered (there were major dents in each delivery I received) and on the last delivery my dryer was dented all the way down one side. The delivering crew were very rough with my appliances.
At this point I was very mad and called LG'S manager and by the time I got on the phone with the manager the two delivery men said that their manager said they had to leave and couldn't install my washer. I had ordered hoses with the washer and dryer and both delivery guys said they didn't have any hoses with them even though I had ordered them. I am very pissed off with this company and do not want them ever to deliver anything at my house ever again. I seriously feel like this company should be shut down...
PA/NJ, NEW JERSEY -- Replaced all our kitchen appliances and washer dryer, Spirit did damage to the back splash, the microwave installed incorrectly and held up by one screw. Never leveled the gas range. Told me the opening for the fridge was only 35 1/2 inches. Funny how the 36" fridge fits just fine. Borrowed our tools and step ladder, left wood shavings all over.
When we called to complain they were extremely rude, never followed up and now dealing with insurance companies. We refused to sign off on the installation and wanted to write comments on the document. The installer refused to let us do so. We had to call the police to extract him from our home. Do not let this company in your home.
NEW PROVIDENCE, NEW JERSEY -- We bought our LG dishwasher at Home Depot and they use Spirit Delivery to deliver and install their appliances. One of the selling points was that Home Depot offered free delivery and installation. It turns out that you get what you pay for. The installation crew arrived at our house on Monday morning and within minutes they said that they could not install the dishwasher because they could not turn our shut off valve. It had some hard water build-up and they said it was not operational and we would have to have it repaired by a plumber. We had a plumber there within hours and he said there was nothing wrong with the shut-off valve. In fact, he was able to easily turn it by hand.
I called Spirit Delivery and was told that the soonest they could re-schedule was in several days, which would have caused us to miss the Energy Star Rebate (which was another selling point and the reason we bought the dishwasher now instead of later).
My wife and I both talked to **, who said she was the supervisor but she was not authorized to give out her last name. She sounded like she was about 21 years old and would have rather been updating her FaceBook status than talking to us. She also was rude and interrupted me several times. She did not seem to care about helping us with our situation at all. I had to ask her repeatedly for her supervisor's name and finally got it. I will not share his last name here but if you have trouble with her, just ask for **. It was very difficult to get any information from her. She said there was no one above her but when I asked if she owned the company she, of course, said “No”.
She really has no business taking calls at all, much less supervising others. **, on the other hand, was very polite and seemed like he wanted to help but there was not much he could do for me. Despite **'s insistence that we could not get a delivery date sooner than Thursday, we got out machine installed later that night by emailing Spirit Delivery from their website and calling several people at Home Depot and the local warehouse.
The dishwasher is now installed but it is crooked and not flush with the cabinets or countertop. We will have to uninstall it this weekend and do it ourselves. We should not have had to work so hard for our “free” delivery and we will think twice about purchasing appliances at any retailer that used Spirit.
GEORGIA -- I recently purchased an oven from Home Depot and was told that the delivery of our item would be delivered by another company. I received the item in great time and was very satisfied at the efficiency and level of courtesy with the original delivery guys. My oven, however did not fit and would eventually have to be returned to Home Depot. So, I contacted Home Depot and they set up the pickup with the same company, Spirit Delivery, to come back out to pick up the item to be returned to Home Depot. I received a phone call on a Friday stating they would be at my home on Saturday between 9:15 and 1:15.
So, Saturday morning at 10:00 am, I receive a call from the delivery guy stating that they are 1/2 hour away. Then, he calls back to ask "where do we stay?" I tell him and he says, "Oh, I just needed to program that into my GPS." No problem, I'm thinking that everything is still on schedule. So, we hang up and then I receive a 3rd phone call within the same 10 minute period from the driver. "I was looking over my paperwork and it seems that my manager gave me some wrong information or the orders were mixed up," he explains. He goes on to state that they will not get to our area until the hours between 3 pm and 7 pm. Wow!!!
The whole day is wasted on waiting for an oven to get picked up that we can't and never have used. So, I immediately call the delivery distribution center that's open on weekends. I'm told by two individuals that they don't have any information regarding my pickup. Great!!! So, no one knows what happened or who dropped the ball. I'm beginning to get angry because now the tone is growing hostile and unprofessional toward me as if I have committed a crime against this company. The last person whom I spoke with was so blatantly disrespectful and unprofessional that she placed the blame entirely on me.
As a result, I will never do business with this company any more and hopefully you will not have to tolerate this kind of offensively rude customer service from a business that supposedly prides itself in their "white glove service." As a consumer, I was totally unimpressed with their ability to simply listen which made their mark on me on the opposite end of stellar.
PENNSYLVANIA -- I purchased an appliance from Home Depot 2 weeks ago and was told that it had to be special ordered. I advised them that I needed a delivery on Saturday. A delivery was scheduled from 9-12 pm on Saturday. I had other engagements scheduled for that morning so I contacted the delivery service (Spirit Delivery from NJ) and asked for a weekday evening delivery. I was told that a delivery request would be put in for after 3 pm on Wed. I received a phone call the day before stating that they would deliver 7 am in the morning which was not possible because no one would be home.
I got angry because I had already made arrangements for evening--spoke to a manager that seemed to care less and stated that I would have to reschedule. I told them that I would be going back to Home Depot to get my money back. I called HD and spoke with a manager that did not care either. After cooling off, I called back to reschedule. The person on the phone did not mute the call and stated "It's so and so **, the one that was acting like a B." Upon hearing this I asked repeated what he said and the employee hung up the phone on me.
BAD SERVICE, BAD ATTITUDES AND NOT FLEXIBLE TO WORK WITH CLIENTS. Due to this situation I will no longer spend my money in Home Depot.