BENSALEM, PENNSYLVANIA -- This is probably one of the least courteous, incompetent, tasteless people I've ever had to do business with. On two separate appointments, the installers have failed to show up for unknown reasons. The only response Spirit has for me is to reschedule. This is for a business, and FAR from unacceptable. I certainly hope Home Depot gets the hint that they should hire another company for delivery and installation. I am livid, and based on the other complaints listed here, I am sure others are too.
ATLANTA, GEORGIA -- The worst delivery company I've ever dealt with. No choice in delivery times for the customer (even though they told me they could confirm a time to reinstall a faulty product) yet they can be late? Really? They've never heard of customer service and GE doesn't care either. Avoid the combination of GE and Spirit at all cost.
NEW PROVIDENCE, NEW JERSEY -- We bought our LG dishwasher at Home Depot and they use Spirit Delivery to deliver and install their appliances. One of the selling points was that Home Depot offered free delivery and installation. It turns out that you get what you pay for. The installation crew arrived at our house on Monday morning and within minutes they said that they could not install the dishwasher because they could not turn our shut off valve. It had some hard water build-up and they said it was not operational and we would have to have it repaired by a plumber. We had a plumber there within hours and he said there was nothing wrong with the shut-off valve. In fact, he was able to easily turn it by hand.
I called Spirit Delivery and was told that the soonest they could re-schedule was in several days, which would have caused us to miss the Energy Star Rebate (which was another selling point and the reason we bought the dishwasher now instead of later).
My wife and I both talked to **, who said she was the supervisor but she was not authorized to give out her last name. She sounded like she was about 21 years old and would have rather been updating her FaceBook status than talking to us. She also was rude and interrupted me several times. She did not seem to care about helping us with our situation at all. I had to ask her repeatedly for her supervisor's name and finally got it. I will not share his last name here but if you have trouble with her, just ask for **. It was very difficult to get any information from her. She said there was no one above her but when I asked if she owned the company she, of course, said “No”.
She really has no business taking calls at all, much less supervising others. **, on the other hand, was very polite and seemed like he wanted to help but there was not much he could do for me. Despite **'s insistence that we could not get a delivery date sooner than Thursday, we got out machine installed later that night by emailing Spirit Delivery from their website and calling several people at Home Depot and the local warehouse.
The dishwasher is now installed but it is crooked and not flush with the cabinets or countertop. We will have to uninstall it this weekend and do it ourselves. We should not have had to work so hard for our “free” delivery and we will think twice about purchasing appliances at any retailer that used Spirit.
GEORGIA -- I recently purchased an oven from Home Depot and was told that the delivery of our item would be delivered by another company. I received the item in great time and was very satisfied at the efficiency and level of courtesy with the original delivery guys. My oven, however did not fit and would eventually have to be returned to Home Depot. So, I contacted Home Depot and they set up the pickup with the same company, Spirit Delivery, to come back out to pick up the item to be returned to Home Depot. I received a phone call on a Friday stating they would be at my home on Saturday between 9:15 and 1:15.
So, Saturday morning at 10:00 am, I receive a call from the delivery guy stating that they are 1/2 hour away. Then, he calls back to ask "where do we stay?" I tell him and he says, "Oh, I just needed to program that into my GPS." No problem, I'm thinking that everything is still on schedule. So, we hang up and then I receive a 3rd phone call within the same 10 minute period from the driver. "I was looking over my paperwork and it seems that my manager gave me some wrong information or the orders were mixed up," he explains. He goes on to state that they will not get to our area until the hours between 3 pm and 7 pm. Wow!!!
The whole day is wasted on waiting for an oven to get picked up that we can't and never have used. So, I immediately call the delivery distribution center that's open on weekends. I'm told by two individuals that they don't have any information regarding my pickup. Great!!! So, no one knows what happened or who dropped the ball. I'm beginning to get angry because now the tone is growing hostile and unprofessional toward me as if I have committed a crime against this company. The last person whom I spoke with was so blatantly disrespectful and unprofessional that she placed the blame entirely on me.
As a result, I will never do business with this company any more and hopefully you will not have to tolerate this kind of offensively rude customer service from a business that supposedly prides itself in their "white glove service." As a consumer, I was totally unimpressed with their ability to simply listen which made their mark on me on the opposite end of stellar.
PENNSYLVANIA -- I purchased an appliance from Home Depot 2 weeks ago and was told that it had to be special ordered. I advised them that I needed a delivery on Saturday. A delivery was scheduled from 9-12 pm on Saturday. I had other engagements scheduled for that morning so I contacted the delivery service (Spirit Delivery from NJ) and asked for a weekday evening delivery. I was told that a delivery request would be put in for after 3 pm on Wed. I received a phone call the day before stating that they would deliver 7 am in the morning which was not possible because no one would be home.
I got angry because I had already made arrangements for evening--spoke to a manager that seemed to care less and stated that I would have to reschedule. I told them that I would be going back to Home Depot to get my money back. I called HD and spoke with a manager that did not care either. After cooling off, I called back to reschedule. The person on the phone did not mute the call and stated "It's so and so **, the one that was acting like a B." Upon hearing this I asked repeated what he said and the employee hung up the phone on me.
BAD SERVICE, BAD ATTITUDES AND NOT FLEXIBLE TO WORK WITH CLIENTS. Due to this situation I will no longer spend my money in Home Depot.
BRYN MAWR, PENNSYLVANIA -- Spirit Delivery Service is without a doubt one of the worst customer service experiences I have ever had. The company refused to guarantee a time frame of delivery and when informed that my employment required that I must specify a time, I was advised by the company to "take the day off to wait for the refrigerator." This was impossible to do and I was told that it was the policy and nothing could be done about it.
Moreover, on the day of the delivery, they arrived 70 minutes before the time expected and would not return during the time frame confirmed. To date, this issue remains unresolved and it has been several weeks and numerous unproductive phone communications to attempt to resolve this issue. Home Deport has been a good place to do business but this delivery service is exceptionally rude and unresponsive to the needs of working customers and to those living within the constraints of condo association rules and regulations.
This experience has been completely unacceptable and in the future, I will not buy appliances from any company that uses this company for their delivery services.
NEW JERSEY -- I read a review from a woman from NJ. She had complained about a company not being able to get her product to her in the time frame she wanted. She needs to consider one or two things before she comments.
For a company to be profitable it needs to do deliveries as they are most cost effective. A company such as Spirit cannot do 3 or 4 hundred delivers a day and have every customer tell them when and what time they want it. If that was the case it would cost in the neighborhood of $450.00 per delivery. If that was the case no one would be able to afford it.
If the women would have listened when she purchased at Home Depot they do explain that it is a 4 hour window and they will be called the night before to give them that time frame. It is also written on the paperwork. In today's day and age everyone is so important that they are the only customer! They want it or they will well you know the story. No one can every look inside themselves and understand that the world revolves around them.