Spirit Airlines - Page 2

Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 101 ratings and
424 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Don't take Spirit Airlines
Posted by on
On the 18th of December my family and I traveled to Jamaica on Spirit air. When we were checking in for our flight at LaGuardia we saw about 2 or 3 of our bags that was tagged excess baggage. I demanded to talk to a supervisor about this situation in which he stated that it was done for the safety of the passengers because of the weight issues. He also stated that we may or may not get those bags but we would get it at the end of the day. I said OK that was understandable but the agent should have the decency to tell us from the beginning. My flight was from New York which connected through Fort Lauderdale into Kingston, Jamaica. This awful journey started when one of the flight attendants told us that the connection into Kingston would be at gate H7. I had a wheel chair passenger and we requested a wheel chair which took a long time to arrive. Quite frankly we waited for the wheel chair for about 25 minutes after all the passengers left the aircraft. After my family and I departed from the aircraft we went to gate H7 just as what the flight attendant told us. To my utter surprise I saw on the screen Air Canada to Toronto. We only had like 10 minutes to catch the connecting flight into Kingston.

We started to get nervous because the flight attendant told us the wrong gate. One of the workers that were assisting with the wheel chair went and found out that the gate was not H7 but F2. My family and I had to run, we had to go outside of the airport to the next terminal go through security once again before finally reaching to the right gate for our departure into Kingston.

When I thought everything was about to go smoothly this is only the calm before the storm. As the plane left the gate from Fort Lauderdale into Kingston we were in line ready for take off when the captain told us that they needed to go back to the gate because they were missing some of the luggages. When we returned to the gate the flight attendant told us the luggage was not balance in the baggage compartment and they are trying to balance it. Spirit Air is such liars what do they take the customers for an idiot. While at the gate a commotion erupted at the back of the aircraft in which a lady wanted to get off the plane. The Supervisor came onboard the airplane and eventually she stayed. Afterwards the plane left the gate once again and we were in line for take off when an argument between the flight attendant and a passenger erupted which caused the aircraft to return to the gate once again.

The US Marshalls came and escorted the passenger off the plane. I have never experienced such craziness in my life. I believe the flight attendant should also be reprimanded for her nasty behavior. She showed not etiquette. Finally the airplane departed to Kingston.
My family which comprised five people traveled with two bags each which is a total of 10 bags. When we arrived into Kingston to claim our luggage’s we only received one out of 10 of our luggage. What a shock and utter disgrace. Some of the passengers did not receive any of their bags. The commotion at the Kingston airport is a signal that Spirit Airlines need to get out of Jamaica. There was absolutely no Spirit air representative but Jamaican locals taking our claims. They told us that they can deliver our bags to our house. To tell you the honest truth if we waited for Spirit Airlines to deliver our luggage we never get those bags until the end of my vacation. We had to return to the airport the following day which was the Wednesday in which we received 2 bags. Traveled back to the airport on Thursday in in which we received 3 bags. On Friday we finally received the remaining of our luggage. It takes money to go back and forth to the airport for those three days.

On our return to New York on Jan 4, 2008 we had to connect in Fort Lauderdale again. While in Fort Lauderdale it took us over 1 hour and 30 minutes to claim our luggage. Each time they were sending us from one carousel to another to see if our luggage were there. Luggage from Montego Bay and Grand Cayman was coming on the same carousel. It was a mess. Eventually we received our luggage and re-check them again in order to go to New York. When we arrived at LGA I probably could count on my fingers how many passengers received their luggage. My family and I traveled with a total of 7 luggage and we only received 4. The carousel stop with no one to tell us that we were not going to get our luggage until the following day. We made a report in which our luggage was delivered at our home the following night.

What I hate about Spiritair, just because they offer cheap prices it means it gives them the authority to treat their customers like garbage. If you pay $5 for each bags to reach your destination is should be there with you. This company is a thief and a hustler they charge you for everything even for god made water. This company is not a business for the consumer but a scam to suck out customers of their money This was my worst traveled experience ever and want to be compensated in some way. I can surely tell you that I will never travel on that airline again. I am in the travel agent business and will never recommend anyone to take Spirit Airlines. I would rather pay $600 dollars on Air Jamaica or American Airlines than going through the horrendous experience. I need some type of apology and compensation for what should be a wonderful start to a vacation that became a disaster.
Resolution Update 10/27/2008:
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
You Should Not Use Spirit Airline
Posted by on
Rating: 1/51
MIRAMAR, FLORIDA -- You should read reviews about this airline before you purchase. I will NEVER, EVER FLY Spirit Airlines.

I’ve not heard about Spirit Airline and I purchased a package through Travelocity. I made a BIG mistake, I should have read the reviews first. This has to be the worse airline EVER.

I bought our vacation package a month ahead. I log-on to the Spirit website and find out they charge for everything, (i.e. talking to them on the phone, using the bathroom, bags, seats). I prepaid 2 round trip ($30 each) check in bags and 3 round trip seats ($25 each), FREE if you let Spirit choose the seating for you.

Departure: we arrive 2+ hours prior to boarding with our boarding pass (already printed). Arrive at the gate, waited, we were delayed for 30 – 45 minutes because we had to wait for the air plane to arrive; unload people and their luggage and for them to clean the plane. We boarded the plane and it was dirty.

Return trip: departure time was 5:40pm out of Oakland, CA to Dallas/Ft. Worth, TX. We arrived at the terminal at 2pm with boarding pass already printed, get to the counter to check-in our bags, and we were told there was a mechanical problem and they had to switch planes; departure was now 9:50pm. I’m still okay at this point (but we’ve been there since 2pm) so I was getting a little annoyed.

When the plane arrived. Again, we had to wait for the people and luggage to unload and cleaning. We get to our seats, it was not what I expected, it was seating area was so small (NOT what I paid for). It was really late, I was tired, so I kept my frustration to myself. We arrive at DFW and we were told to go to baggage claim 32, as we were walking to 32, there was a Spirit employee that told us that the baggage claim was at 38. So we all waited at 38 for 30 – 40 minutes, then one of the passengers took a walk to baggage claim 32 and found out that all of our luggage’s were in claim 31 and already off the carousel. Some of the passengers baggage was in a totally different airline baggage claim. Now, this was not just offensive but unacceptable. The airlines did not care about our belongings.

I called Spirit to ask for a refund of my seats, waited for 30 minutes. I explained to them what happen and he told me that, he does not see me paying for my seats. I told him that I have an email receipt that I paid for baggage and larger seats. I expected a total refund of $75 because they basically chose the seats for us BUT NO, the person on the phone got belligerent and told me that “you asked for a refund and you got it” a total of $33 dollars.

I will not use this airline and will tell everyone that I know the same.
Read 4 RepliesAdd reply
User Replies:
trmn8r on 08/20/2013:
It is pretty widely known that Spirit is a bargain basement airline, with even comfort (legroom) sacrificed.

The people who would go out of their way to use Spirit would be the people who go to WalMart to get a bargain. Whether you get a bargain at either is debatable.
Susan on 08/20/2013:
Spirit is a low priced airline that gets you from point A to point B - nothing more - nothing less. And, you made your reseravations through Travelocity so I'm shocked that Spirit would even talk to you about a refund.
Weedwhacked on 08/20/2013:
Nothing in your complaint is exclusive to Spirit Airlines. All of those issues has happened to each and every airline in existence. Its something you just have to get over if you plan on traveling by air.
anon on 08/22/2013:
Worst airline ever. They will go under because anyone who flies them will certainly never do so again. Deplorable customer service, bad planes, and they are NOT cheap once you add anything back in. Dishonest and despicable business. I hope they go under.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Airline!
Posted by on
Rating: 1/51
WESTFIELD, MASSACHUSETTS -- I decided to book Spirit Airlines after reading so many negative reviews. I am a frequently flier but the Non-stop round trip ticket price from BOS-MYR was unbelievably low. I was first taken back by the baggage fees but then decided it was till worth the savings and decided to suck it up. Then I couldn't believe that you actually had to pay to reserve an actual seat. Again, I sucked it up and waited to be assigned our seats. I arrived at the airport 2 hours before my flight and all went well. I started thinking "wow, this airline isn't that bad".

My family and I board the flight and we were pretty impressed with the interior look of the plane. It was a newer aircraft and looked very clean. I sit down and again I was taken back this time by the seat space and also the fact that the seats do not recline AT ALL. We were cramped in like cattle. Then minutes before take-off the real nightmare begins. The Captain announces over the intercom that there is a document issue and we would be delayed by 10 minutes. Awe, not so bad! 20 minutes later the Captain is back on the intercom telling us that he has bad news for us and there was a problem with the personnel and the flight had to be canceled. They ordered us all of the plane and advised us to all go back to the ticket counter.

Since we were at the back of the plane the line was huge. We were advised that we had two options: Get a full refund or book on another flight with them in the near future. Another flight in the future not this date but the earliest was three days away. I called the customer service number and inquired if I could get a refund over the phone to prevent the lengthy wait in line with my two small crying children. The customer service agent told me he couldn't issue a refund because the flight was in the air and was only 10 minutes delayed. Are you kidding me there were 200 passengers in line there was no plane in the air.

So, after waiting 3 hours in line for my refund I was offered a $50 voucher to be used on Spirit within 60 days. Are you kidding me I told them to keep their voucher because I would be filing a complaint. This cancellation has cost me 100's in prepaid ticketed events that I had pre-purchased for my family. I also had a prepaid Auto Rental that I have lost money on as well as one night hotel for not canceling within 72 hours. There was absolutely no compassion shown by any of the employees at the airport or on the phone. This was not a weather related or mechanical cancellation but a straight up error by your company. Here I am typing this E-Mail as my 2 small children are crying in the backround because Spirit Airlines ruined our vacation. How can you offer me a $50 voucher and have no compassion is beyond me! I will be looking forward to hearing from you regarding this serious problem.

Another thing. I have noticed that when their flights have been delayed (or cancelled) the info through http://flightstatus. com and http://tripit. com does not update -- the cancelled flight was still showing On Time three hours later. I guess they don't have much incentive to make timely updates of bad news.
Read 1 RepliesAdd reply
User Replies:
trmn8r on 07/04/2013:
You should have listened to your inner voice: "I decided to book Spirit Airlines after reading so many negative reviews." Maybe it is because I am an old fart, but I listen to that guy.

What you appear to have done, by what you wrote, is decide to take a chance on getting a "deal". The "cramped seats" that don't recline that you mentioned show up often in complaints that I would have guessed you had seen.

Compensation is dictated by whatever is in the contract of carriage, and I would consult that to see what it says.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Flying Vouchers Are as Good as Dung
Posted by on
Rating: 1/51
MIRAMAR, FLORIDA -- I have traveled internationally for business and pleasure for the last 20 years extensively and I have to confess, Spirit Airlines is perhaps the worst airline I have ever flown with or had dealings with.
My disappointment initially started when I booked a flight for my husband and myself to Costa Rica. Your website is both frustrating and time consuming for your consumer. Every single thing the customer may want to do, for example, sit with their husband on a flight is all at an extra charge!

We persisted and finally had a booking. Booking reference KBI2WA and departed on March 24, 2013 and returned to San Jose to fly home to Orlando on March 29, 2013.

On arrival at our gate for our departing flight – Flight 756, departing at 12.30 PM, we settled in for a wait before boarding. Over the intercom came the repeated message, that Spirit Airlines were seeking passengers to step off the flight in return for a “FREE ROUND TRIP TICKET TO ANYWHERE SPIRIT FLIES” in return for taking the 1am flight to Orlando later that night. Initially we ignored the message, but after the 9-10th request we went to the desk to inquire if the offer was really as good as it sounded and were reassured that not only would we receive a voucher for a free flight, but a hotel room close to the airport, meal voucher and transportation to and from the airport. We were also assured that our suitcases would be available. After much discussed with the Spirit Airlines staff we decided to avail of the offer which was our mistake.

We were issued the vouchers and guided to collect our luggage! Well we would have collected our luggage except it was not available! But in great “Spirit” fashion your ground crew did not care! “Oh well Ms Hamilton, sorry about that” We were now faced with 10 hour wait and NO personal items. A cab fare and $150 later spent at Walmart we finally had what we needed to spend the waiting time comfortably before our return to the airport for the 1am flight.

It would take too long to explain to you the ridiculous screening undertaken by Spirit before boarding the flight, not TSA, not security, but Spirit Airlines and from what we could see the main purpose of the exercise was to ensure passengers had no drinks or food so they would be forced to spend more money with the your airline on board, I am surprised at this stage you don’t charge for water or using the restroom but sure this day us coming and fast!

Once home we called Spirit to make our “free round trip booking to anywhere that Spirit flies” only to be told that the dates we wanted to fly were black out dates! Imagine our surprise when we heard this as this had not been part of any discussion or information provided by ANY Spirit staff member in San Jose.

We waited a few weeks and called again to meet our booking deadline, and spoke with Customer Service on 5-20-13 for over 1 hour and 30 minutes to try to get a schedule a flight to use our “free voucher”

I provided the customer service representative with over 9 different options a far in the future as February 2014 to try to find dates that we could fly. After almost an hour he finally found some dates (not the dates we wanted to fly) and we secured the times. When it came to the final booking your Customer Service representative advised we would have to pay $468.00 for the booking! I inquired why do we have to pay this amount, we were advised it was a “FREE ROUND TRIP TICKET TO ANYWHERE SPIRIT FLIES” .

Your customer service representative went on to advise me that the fare was $73.00 per person and the remaining fees we had to pay were taxes! Free round trip flight.. seriously !
There is NOTHING free about Spirit and we should have known better than to have trusted you or any of your employees of this airline.
Read 3 RepliesAdd reply
User Replies:
Weedwhacked on 05/22/2013:
Everything your complaining about is actually written on the terms of the vouchers you agreed to when you signed for them. Didn't you read it?
Chicagobound on 10/09/2013:
I completely agree with the original poster. We had a similar experience and we did not sign anything for the voucher. We purchased a ticket for my mother in law to fly from San Jose to the states for a visit. Spirit cancelled her flight and couldn't offer her another flight for several days. In return for this issue, they gave us a voucher to fly free anywhere. We knew that we would have to pay the taxes, but when we went to book the flight for certain dates many months in advance of the travel time, they told us the whole month was blocked for vouchers. Are you kidding me? I will never fly Spirit or spend another dime with them again. What terrible customer service and the dishonesty and inconvenience to paying customers is appalling.
Jim on 01/30/2014:
True it is written on the voucher but the plane you just got off of is taxiing away before you receive the information. Spirit is a crooked bunch.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Customer Service, Unsafe Planes
Posted by on
Rating: 1/51
We had a round trip ticket with Spirit Airlines to Las Vegas departing from Denver May 9, 2013, returning May 12, 2013. We arrived at DIA at 9:30 am. Our flight was to leave at 11:50am. We boarded the plane 40 minutes late, made it out to the runway and were told we were returning to the gate for an issue with the hydraulics. We were told this would take about 2-3 hours to repair. Our depart time was changed to 2pm. At 2, we were told it was now 3pm. At 3, we were told it was now 4pm. Finally around 5pm, we boarded the plane. Just an aside, the flight attendants were very rude.

The woman next to me was told “you need to put your bag under the seat” She was Asian and didn't understand English very well. When she asked for clarification, she was told “you need to put your bag under the seat now!!” This woman just spent 5 hours sitting in the airport waiting for a flight. I think a please was in order not a barking command. We again made it out to the runway and were told we had to return to the gate as there was an issue with the braking system. Passengers became very upset (not unruly or out of line) at this point and Spirit had the DIA police waiting at the gate when we returned. The supervisor came over the intercom.

Several of the passengers could not hear and he was asked to speak up, he told us “this is as loud as it gets folks”. He was non apologetic as were all of the Spirit employees. They were actually intimidating toward us, telling us to be quiet and not cause trouble. The employees consistently had the attitude that the passengers were out of line . We were not offered food, drink or anything in the 12 hours we spent at the airport. My companion and I had serious reservations about the safety of the plane and decided to cancel our flight and book another. We were given our refund and assured that our bags would be taken off the plane and would arrive at carousel 5.

When we and several other passengers that had cancelled their flights were waiting for our bags, a Spirit employee came up and informed us that our bags were on the way to Las Vegas and wouldn't be back until 11:45 the next morning. Many of us live hours away from the airport and could not go home and come back the next morning. When we asked about hotel vouchers, we were told no vouchers would be issued. The employees were extremely arrogant and indifferent toward our complaints, treating us as if we were in the wrong. We were hesitant to book another flight as our bags would be headed back to Denver. When we were still in the airport trying to figure out what to do, we noticed the Spirit airlines ticketing had a line of people. It turns out the flight went out again and came back to the gate for a mechanical problem. The flight was finally cancelled. We did get our luggage back that evening.

Then we felt safe booking another flight but by that time the seats were full as they were taken by other passengers from the Spirit flight. We booked our own hotel room as it was 10pm by the time we left the airport. We saw another passenger at the hotel. He said Spirit did get him on a flight out in the am with Frontier however, would not give him a hotel voucher. The Frontier employee was very sympathetic and gave him a hotel voucher. Now that is customer service. When we called Spirit the next morning, we were told we would be issued a 50$ voucher to fly with Spirit again but they could do nothing more for us. I am a nurse at Childrens Hospital and a single mom. It is very rare for me to get time away to go somewhere for R &R. I had been looking forward to this trip for 2 mos. Thanks to Spirit Airlines, my rare 4 day weekend away was ruined. The arrogance and indifference displayed by the Spirit employees was appalling. I have never, in my 48 years, experienced such poor customer service.
Lori McDaniel (pinkygirl216@Yahoo. com, 720-254-7018)
Read 1 RepliesAdd reply
User Replies:
trmn8r on 05/13/2013:
You may want to consider removing your personal information, as everyone on the internet can see it. It is your choice.

This is the state of air travel today, from what I read. The only positive I see is that an unsafe aircraft did not take off.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
First and Last Time!
Posted by on
Rating: 1/51
FT LAUDERDALE, TEXAS -- To Whom It May Concern,

I would like to let it be known about my first trip with Spirit Airlines. I am a very dissatisfied customer and never been treated so rudely and as if I’m incapable of following rules well. On my trip to Ft Lauderdale, FL I wanted to save some money so I decided to fly with Spirit Airlines. I purchased my ticket through CheapAir.com which I have used before but this time was not aware baggage was not included. I did my research to find out after paying $232.00 for a roundtrip ticket that it would be an additional fee for baggage. That was a little disturbing due to it was not brought to my attention and I had the impression baggage fees was included. Needless to say I end up paying $70.00 for my luggage to ride round trip which is ridiculous. That’s not all; I was on time for my flight that was departing to Ft Lauderdale. I received my boarding pass and went to check my bag and then I get to security. The security checked everything and just because I had skin lotion in my bag that was a ounce bigger than the 3 ounces that they allow I had to make a choice to throw it away or put it in my luggage. I was not going to throw anything away my hard money paid for; I decided to put it in my luggage. That means I had to get out the security line I waited in for 30-45min to go to the customer service line to call for my luggage that took another 10-15min for them to bring back up. Once I received my luggage I had to start all over again which was making me later and later. I reached customer service representative finally to check my luggage again that I waited in line another 15-20min for and to find out my plane left. Then the customer service advised me due to me missing my flight I would have to pay an additional $70.00 to reschedule my flight. At that point I was livid but still remained calm and paid the fee of $70 just to enjoy my trip to Ft Lauderdale, FL. I do say I enjoyed my trip and then I had to return back to Dallas, TX! My flight was supposed to leave out on a Saturday morning and do I remind you I was on time again at least 2hrs ahead of schedule.
I received my boarding pass and check my bag, the customer service representative advised me due to my luggage being 51lbs I had to pay an additional $25 to another customer service representative in a whole different line. Which mean I was waiting again all together a little over an hour which I was still calm and charged it on my card so I can get home and to never use this company again. In the process guess what????? I miss my flight again and the representative told me that she can reschedule me due to I was already there when the plane was departing and there will be no additional fee. Now that really top the cake, so you mean to tell me I came out of pocket $70 to reschedule my first flight when I was already at the freaking airport. The customer service rescheduled and I went ahead and checked my bag so I don’t have to deal with any more lines when I returned. I returned that night to catch my flight and this time I made sure I was 4hrs early. I sat by my gate the whole time and the boarding time came up and when I looked at the screen the destination was changed. I ask an attendant what was going and these are her exact words “Dallas was boarded at another gate and I announced it on the intercom and if you was listening you would have known that!” I walked away to go speak with a supervisor which I had to wait another 45-60min to get assistance. I tried to explain my situation and at this point I am livid and entirely fed up. I ask when is the next flight and am I able to leave ASAP due to my bag was already in Dallas. The supervisor told me that was nothing she can do, the soonest available flight was on Monday ….due I remind you this is Saturday and I have “NO” clothes. I advised her that was not acceptable and I will need to be accommodated for my needs she said “She cannot offer me anything but to reschedule for Monday; she will not refund me and will not provide a hotel room. I have a choice to take the flight Monday or nothing at all!” That’s when I snapped, she was very rude and I thought you supposed to do your best to satisfy your customers. I myself am a Supervisor and I would at least advise the customer to allow me to see what I can do to assist you and not there is anything I can do. I was unable to bring to her attention on the rude attendant because after that she walked away. There was an attendant that was standing there and I wish I would have taken her name down cause she tried her best to assist me and put me on standby for Sunday morning and submitted a request for my refund I had ask the stupervisor for. I have never flown with any other airlines and received this horrible service before and I will make it my purpose to bring this to everyone that I know attention. They will never get my money again and I will make sure I let everyone know mainly after seeing 15-20 customers pissed off at the airlines for whatever reason.

Thanks for listening,
They will never get my money again
Read 2 RepliesAdd reply
User Replies:
TomSF on 04/09/2013:
I think Southwest is about the only airline that does not charge for luggage. From reading your post about the first leg of your flight I'm not sure why you were livid - you caused your own problem by 1) not having the right size container 2) refusing to let them throw it away. This is not Spirit's fault.

If you bag was 1 pound overweight, why didn't you take something out to reduce the weight to 50 lbs? I've done that with no problem.

For the seasoned traveler, they know to watch the electronic boards for any changes in gates and/or cancellations. The agent may have made one intercom announcement, many times that are indecipherable.

Bug on 04/09/2013:
Like so many consumer products and services air travel isn't an exception. There are no "bargains" in air travel. All running the same aircraft, burning the same fuel, paying about the same wages, a "bargain" price invariably has de-coupled or a la carte pricing for luggage, etc.

Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Getting from ft lauderdale to minneapolis took 2 days+
Posted by on
Rating: 1/51
FT LAUDERDALE, FLORIDA -- Had a roundtrip flight and coming back was a mess. Sunday are 9:30 pm flight was cancelled at 7pm. They made us go get our luggage which was down stairs in open area. Then a spirit representative told us we had 3 options 1st to stay and get a 9:30 pm flight out Monday or take ground shuttle at 11 am to ft Meyers for 3:10 flight. or get money back.31 of us took the shuttle to ft Meyers. they put us in hotel for the night and gave us a 7. 00 food voucher. We made it to ft Meyers at 1pm and checked our bags and went to get plane. It was delayed till4:30 than at 3:30 it was delayed till 5:37 that's where it stayed till they cancelled the flight at 6pm. The spirit lady said that she would not lye to us that it had been canceled due to the
Strike, before it was weather issues but, every one knew that was not true. So again everyone went to get there luggage in hall again and went to spirit ticket counter a lot of people left unsure of what was going on. They lady was very rude and short with everyone she yelled out I have a flight going to Chicago international that leaves in 20 minutes and you need to make up your mind and book it to talk to customer service when you get there to get to your destinations. when we asked questions she looked pass us and said next....so we had to go to Chicago!! When we got to Chicago that flight was also canceled. we where stuck again ....finally got to counter to talk with someone and she basically called us lying that she got an e_mail from the lady in ft Myers saying that we chose this as are final destination. That was not true and it took a few people to tell her the same story that she gave us tickets to fly out Tuesday at 8am. We noticed when we first got there they were giving vouchers to a lot of people that were from Tampa and when every one was gone there were just us sitting at the airport on there hard benches at midnight. Than we asked for vouchers as well and after a little yelling and frustration they gave 8 of us rooms again. We did make it home Tuesday 9:07 am. I DID CALL SPIRIT CUSTOMER COMPLAINT THEY ONLY OFFERED A 50 DOLLAR VOUCHER TO FLY WITH THEM AGAIN! PLEASE HELP
MR & MRS. Marty Thomas
Add reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Consumer Fraud
Posted by on
Rating: 1/51
ATLANTIC CITY, NEW JERSEY -- Hurrican Sandy hit on 10/28/12. From that date on we tried to contact Spirit airlines by cell phone and internet to cancel tickets for 11/2/12. Since we had no power for several days this was not easy. When our power was restored the internet connection to the ticketing office would "bump" you out or fail to recognize the request. No one answered the phone even when I held for 1 hour 35 minutes on the cell phone. With help from a travel agent contact was finally made on November 1. Spirit refused to acknowledge that you could not contact them either on line or by phone and refused to cancel the tickets. Instead they offered a partial refund. Later that same day they renegged on the refund and said we had to rebook the flight by December 1 or lose the entire cost of the tickets. It's almost impossible to reschedule an entire vacation within that time limit. We couldn't do it and Spirit refused to refund. If the rules are rigged in the favor of the airlines so you cannot cancel or reschedule within the required time frames forcing you to forfeit the cost of the ticket, then I consider that cheating or in legal terms, consumer fraud. The local paper printed an article on several airlines that were allowing people to reschedule or cancel trips due to the storm and Spirit was one of them. that's false advertising. You offer to refund or reschedule but when a customer opts to do that you make the terms and conditions so restrictive it a empty offer and they know it. That's False advertising.

We will never book another ticket with this airline. They pile of frequent flier miles, that have so many restricition as to render them useless, will go unused. I hope adding this complaint to the thousands of other complaints I found will eventually put these folks out of business and allow for a reputable airline to take their place.
Read 3 RepliesAdd reply
User Replies:
Buddy01 on 11/06/2012:
I read that Spirit was back to full operation on the 2nd so you wouldn't qualify for waiver of the change fee. Most airlines have rules where rebooking must be done within a year of original purchase, not flight date.
Spirit blows on 11/12/2012:
Same thing happened with us!! Can you imagine? I sent an email again trying to get some answers...still have not had any follow up! In our case, we waited, also without power, on the phone in our car with the car phone charger for 1.45 HOURS... Asked to speak with a supervisor, who was just the same rude customer service person, who we then asked to get transferred to someone huger, for which we waited another 45 minutes and we got the "manager", who said we could do nothing and offered us to cancel the flights at $125/person!
Buddy01, do you have any idea what Atlantic City looked like on 11/2? They were still EVACUATING people, never mind wanting people to enter into the city! Do you also know that there is a little thing that is called force majeur where the airlines will be able to offset their losses? Too bad they won't pass it back to those that they charged the $125 change fee to.
As my husband said to the "manager"...it would probably be a lot cheaper to offer the waiver than to endure a class action suit.
Spirit blows on 11/18/2012:
Update: After a number of emails through to the headquarters, we have been credited back the full amount paid
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Trip From HELL
Posted by on
Rating: 1/51
OHIO -- Spirit Airlines has got to be one of the worst airline ever. First we get on the plain in Detroit and my husband sits in his seat there is duct tape holding up the tray table and a sing duct taped to the table saying do not sit in this seat. We take to the stewardess and she tells us don't worry about it you can sit there. Then they come over the speaker and say the flight has been over booked and they need thre people to get off the plane. So we sit while they try to get people off and on the plane. Then they say "We have a light out on the wing and can not fly in the dark without it. So they are going to the hanger to get another light and it will be at least and hour before we can take off. So we sit on the plane and wait. An hour and a half later and the come back and tell us that some people will be missing their next flight and that they must get off the plain and still we sit. I ask the flight atendant if I could have a drink of water she says yes but it will cost you 3 dollars. ARE YOU KIDDING ME. We have been stuck on this plain at the gate for two hours and they are going to charge you for WATER. OK so we finally get up in the air and land in Fort Loterdale. We are to change flights and hope we are on our way to St Thomas. We bord the next plane and you would not beleave this but once again my husbands tray table is taped and a sign says do not sit in this seat. Well we say nothing because we already know the answer. It was a very sad flight all I kept thinking was if they can't fix the tray table how are they fixing the engens?
You would think that woud be the end of it right well no because we had to get home on the same airlines. So we get to the airport and find out that the other airlines are canceling their flights do to the wind. OK so Spirit Airline make you go in this little room and wait to see if they are going to cancel or not. So we sit and sit. So two hours later they finally tell us that the flight was canceled and that we need to rebook on another flight. So we stand in line and when we get up to the frount to rebook they tell us the soonest they can get us out would be THE NEXT SUNDAY maybe. Are you kidding? They tell us we could go to the small plane airline and pay two hundred dollars each to fly to porto reco and then get on a Spirt Airline plane from there. OK so if we do that when would we get out of Porto Reco. She says " well we may be able to get you out next Saturday or Sunday". This is no joke.
So here we go going from airline to airline trying to get a flight out of St. Thomas. We get a flight out on American Airline leaving on Wednesday for $1100.00. Then it back to Spirit to get our money back for the flight they could not provide.
They gave us back $420.00 but they could not put it on my credit card because we had paid for it though a travel agent we would have to get the money from them. I ask what about the money I paid for my bags? they say well that goes back to the travel agent also. I say but that was on MY CARD. I am told that's their policy sorry.
So my out of pocket for my three extra days that Spirit Airlines made me eat was $1300.00. that includes the hotel we had to get and the food we had to buy. I'm just glad we had the money in our account to pay could you imagine this happening and you were down to your last twenty dollars.
So if you value your life and you money do not ever fly Spirit Airlines!
Read 3 RepliesAdd reply
User Replies:
onlooker on 10/29/2012:
Perhaps talk to the weather gods, and maybe next time pay full price for your next tickets. Hurricanes tend to wreak havoc with travel plans. Tickets that were more expensive or on more full service airlines tend to get follow up service better. Got caught by Irene last year, some folks were held 2 weeks......
melissa253 on 10/29/2012:
I don't understand this 'fight is over booked' thing. If the flight is full/everyone has a seat, why do they need 3 people to get off so 3 other people can get on? If the flight is full wouldn't they just say.' sorry flight is full'?

I've never flown before.
jonthethird on 10/30/2012:
Melissa, if a flight is overbooked, the airline will ask for volunteers with promises of consideration (sometimes flights for free, etc.) If no one takes the offer, then the airline "bumps" people and are on the hook for hotels, etc.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Airline Ever
Posted by on
Rating: 1/51
DALLAS, TEXAS -- We flew Spirit Airline from Dallas Texas to Baltimore, to attend my nephews football game. We chose Spirit to get what we thought to be a cheaper flight. The federal government or whatever regulating forces governing the airlines, should force transparency within this company. By no means, were the tickets less expensive, but were actually more expensive, due to the ALL of the charges that were applied once we got to the airport. I have flown many different airlines and by far, this was the very worst that we have ever experienced. I have never written a review (good or bad) but I felt that if I could save someone else from this company, I should do so. First of all, my brother, who is off work on medical leave was told that he never purchased a ticket. He was able to show that his credit card was charged, however he was told that if he wanted to make the flight, he had to purchase another ticket and then take it up with customer service. Customer service with this company is a joke and their "customer service" tactics borderline being illegal, considering I have read review after review stating similar incidents, where people were never reimbursed. Where I come from that's called stealing. After paying $205 dollars for another ticket and an additional $142.00 for our luggage, we were able to board the plane. The seating on the plane was extremely uncomfortable, but what would I expect at this point. What was surprising however, was that we were "offered" drinks and then we were told that we owed $3.00 per drink and were asked for our credit card. This is the biggest rip off I have personally ever experienced. I hope that others read the reviews and fly an airline that reveal their fees up front, because trust me you pay more in the end. I can not not endorse the character of this company and will NEVER fly this airline again.
Read 3 RepliesAdd reply
User Replies:
BigAl on 10/22/2012:
Your review left out some important information. How much luggage did you have? What drink did you order? Why didn't your brother have some type of confirmation for the flight?
trmn8r on 10/22/2012:
Everything in your complaint except your brother's situation is what comes along with the strategy the airlines have taken to charge only those travellers who use services for those services. With budget airlines, virtually everything has been stripped out, including legroom.

You see, a traveller who doesn't take the drink, has no luggage, is 5'5", will save compared to the one next to her, as you noticed in your reduced fare. As a tall person, I emphathize with you, but note that this is a widely discussed complaint about airline travel today.

It isn't possible for the reader to know the circumstances around your brother's ticketing issue. Did he have a confirmation via email or US Mail? It definitely is an inconvenience, and I hope he receives a refund for the second ticket promptly.
CowboyFan on 10/23/2012:
Most of the complaints are clearly covered in the Spirit Airline website, e.g. luggage. As to the brother, the question I had was the ticket bought directly from Spirit, or through a travel agency. That might explain some of that problem.
Close commentsAdd reply
Top of Page | Next Page >