The worst airline I have ever flew. They don't even give you some water to drink. So Disappointed. I will never ever flight with them again. They even charged my small bag that I had with me. I will never ever make business with those [snip]. Rude associates too. 3 Replies - Latest reply on 08/02/2013Add reply
Poor Relation of Information
NEW YORK, NEW YORK -- I was scheduled to be on a flight to Fort Lauderdale from New York's LaGuardia Airport on Friday, July 26th, 2013. The flight was scheduled to leave at 7:45 PM. Due to a bird strike in Fort Lauderdale, ... read full review1 Replies - Latest reply on 07/27/2013
Worst Trip Ever!!
COLORADO -- I booked three tickets from Denver to Minneapolis with cheap o air. The cost was 289. for all three tickets-I was thrilled! Then it begins--I found the tickets cheaper elsewhere. When I asked them to ... read full review
I had traveled to Ft. Lauderdale and the flight was delayed and cancelled . I received a credit and have been unable to gain information as of the availability to use it. Have never been able to speak to a customer service. Have tried for numerous times and throughout the weeks to clarify my reward to no avail. I need to know how to redeem this flight credit. The credit flight is GEGSGE. Add reply
Prior to arriving at Myrtle Beach Airport, I checked the flight status of my flight to Boston and it said it was on time. Upon arriving at airport the flight board said flight to Boston was on time. On ... read full review4 Replies - Latest reply on 07/22/2013
LATROBE, PENNSYLVANIA -- We were waiting at the gate for our flight to Myrtle Beach for our family vacation when we received a call that my mother-in-law had passed away. Of course we had no other choice but not go. The resort and the rental car reimbursed us 100% without a hassle. Spirit on the other hand we couldn't even get a hold of a person.
2 Replies - Latest reply on 08/08/2013Add reply
We waited till the viewings and funeral were over and then we were on hold forever only to be told that we had to pay $125 per ticket to get to use our returning flight. We had 4 tickets so that was another $500 on top of our $800 we had paid. And then we had to buy 4 more one way tickets. Wow. We got in our car drove an hour to the airport to speak to a person.
The man at the counter remembered us and went through the chain of command and alas 4 new tickets for a new family vacation in 6 weeks. We did not purchase the travel insurance when we originally bought our tickets. We will from now on. The Spirit employees at Latrobe were wonderful.
OAKLAND, CALIFORNIA -- My brother and sister-in-law had a Spirit Airline flight from Oakland to Detroit this morning at 6:05 a.m., for a family reunion to be held on 7/13/2013. When they got to the airport they were told that the flight was cancelled and the only one they could offer was on 7//13 at night (too late to be at the reunion). My brother hasn't seen his siblings for 14 years and cousins for 20 to 40 years. Then because he couldn't possibly waste his money on that 7/13 flight, they charged him a $100 dollar cancellation fee. (What's with this airlines).
1 Replies - Latest reply on 07/10/2013Add reply
He looked into other airlines but it would be in excess of $1000.00 for each of them. How Could You Do this to a man in his 60's. Tears are being shed from family coming from Wisconsin, Arizona, Detroit and Michigan. Shame on you Spirit Airlines. You have made a family of over 150 people very sad!!!
BOSTON -- I bought my ticket through Orbitz because it got me good deals. The ticket it got me from Boston to Dallas was through Spirit airlines.
4 Replies - Latest reply on 07/08/2013Add reply
I learned the hard way that cheap is never cheap.
When I got to the airport I was told my one piece of baggage was to big so I was going to have to pay an additional $50.00 fee. I didn't understand why since this bag had been allowed to be carry on on every single other flight on my trip (four airlines in all). But I got in line to pay the fee.
At the counter, the woman told me that my bag was small enough and I wouldn't have to pay the fee. I thanked her and went on.
At the gate as I was boarding, this SAME WOMAN told me my bag was too big and I would now have $100.00 since I didn't pay at the check in counter.
When I argued with her she became rude and belligerent.
All attempts to contact Spirit airlines has been futile.
WESTFIELD, MASSACHUSETTS -- I decided to book Spirit Airlines after reading so many negative reviews. I am a frequently flier but the Non-stop round trip ticket price from BOS-MYR was unbelievably low. I was first taken back by ... read full review1 Replies - Latest reply on 07/04/2013
FLORIDA -- I contacted Spirit airlines regarding the poor service I received over the phone, delayed flights 5+ hours, and not to mention Laurie the flight attendant (Las Vegas to Oakland) who was telling another flight attendant that she wanted to slap a customer on a previous flight across the face. After emailing with Alicia in their customer relations department she refused to have a manager or supervisor call me and told me the case was closed and that they would not respond to anymore emails from me. Wow amazing service from this company.Add reply
SAN DIEGO, CALIFORNIA -- Sorry I have to add my review to the minions of travelers having horrible experiences with Spirit Air. I made my reservation from San Diego to Las Vegas on Feb. 2, booked the wrong travel weekend and immediately called to request the changes and all was agreed upon. The reservation changes were never made and Spirit Air refused to make the agreed upon changes even after hours of phone contact by myself and travel broker Orbitz and I was forced to book on Southwest at double the cost.
2 Replies - Latest reply on 06/26/2013Add reply
I'm sure they sold my ticket at a premium profit when I didn't show up and don't doubt this is common practice. The details of my communications with Spirit Air and the call center in Guatamala City were the worst of my entire travel history over 40 years.
Horrible Horrible Horrible. I'm spending some of my vacation time rating them on as many review sites as I can find it was so frustrating and unprofessional. I'm a calm, patient flexible and experienced traveler and only reluctantly am engaging in these posts.
These bums are now charging passengers for overhead luggage. Reservation personnel worst trained and least helpful. They could care less. A no-frills airline that should be grounded. When getting my ticket, the reservation staff was basically incompetent. Then they hit you with an overhead luggage fee. 1 Replies - Latest reply on 06/24/2013Add reply
I was on the flight from Dallas to Denver on Friday June 21st. Not only was the flight delayed 2 hours but we also made our connection in Denver. The flight to Denver was just horrible with loud people yelling all the way during the flight and not ONCE did the flight attendant ask them to keep it down even though they were extremely disruptive and loud.
Things got nightmarish when I landed in Las Vegas and found out the luggage they charged me to check-in was lost. So here I am in Vegas without clothes, with all my belongings gone and my planned 3-day vacation turns into a nightmare. The luggage people were not helpful and I had to call 55 times to get a person to talk to me. Saturday morning the luggage is still gone and I have decided I am got sick of this and just ending my miserable vacation and heading back to Dallas.
They have ruined my weekend and they will ruin yours too. I am NEVER taking any flight with this airline ever again and I want all people out there to know how bad this airline is.
MIRAMAR, FLORIDA -- Beware when you fly Spirit Airlines that you have to pay for any carry-on luggage you put into the overhead bins. Outrageous!! It was bad enough when airlines started charging for checked bags, but Spirit has taken this to a new level. $40 for a carry-on rolling bag, $35 if you pay online. Oh, and you better print your boarding pass at home. If you have to print it at the airport, Spirit will charge you $10. I wonder if they charge you to use the restroom as well?4 Replies - Latest reply on 06/20/2013Add reply
FORT MYERS, FLORIDA -- I have flown this airline before and it was not a bad experience. However, I have a spirit credit card and I am a member of $9.00 club, therein lies the problem.
1 Replies - Latest reply on 06/07/2013Add reply
I called no less then ten (10) phone #s and never was able to get a human. Their website is terrible and no way to have an answer. I think this company is not real, they must be in Mel Brooks comedy or something.
How could a company stay in business when even the corporate office does not answer a phone with a person?
If one can survive trying to get in touch with Spirit Airlines then one does not need an anger management class.
Where are you Spirit? Or are you just a "Spirit"? Goodbye spirit credit card and goodbye $9.00 club.