LAWRENCEVILLE, NEW JERSEY -- I ordered a heavy bag stand from sportsauthority.com online. When I didn't receive the item, I tracked the shipment. I showed that the stand was delivered to someone in KY. I called their customer service and was told that it was a "lost delivery", and that I had to re-order it because it was sent back to the warehouse. I asked why I was never notified, or why my credit card wasn't debited, the woman said she didn't know! I opted not to re-order, and received an e-mail stating that my card would be credited.
Thank Goodness I printed out the order when I placed it, or I would never had been able to resolve the problem. The rep couldn't find the order until I gave her an order number.
Purchased golf club (driver)during July 2009 clearance sale at Springfield, NJ location. Upon very first use, the club fractured. Returned the club to the store and was told that Sports Authority would make no refund or store credit, that this was a matter between me and the manufacturer.
1 Replies - Latest reply on 07/24/2009Add reply
The Sports Authority has seen the last of me. Unlike General McArthur, I shall NOT return!
NEW JERSEY -- I have recently had a number of bad experiences with the Sports Authority, located in East Hanover, New Jersey. Three times I have arrived at the store to have CO2 tanks filled and each time the tanks were broken or empty. Further, the last two times I have called the store to confirm that the tanks are functioning and were assured they were, only to arrive and be told the CO2 tanks were empty or broken.
1 Replies - Latest reply on 03/31/2009Add reply
I will not ever be using this store again.