ELMHURST, ILLINOIS -- I was at the Sports Clips in Elmhurst, IL today, 12/30/09. I had a coupon for a free haircut which was given to me a few months ago by a stylist at this location. Today I went in with my 10-year-old son to get his hair cut and redeem the coupon. When the stylist (a different one than we had before) asked us what we wanted, I said "take off 2 inches", and my 10-year-old son said "take off 1 inch". She said how about I take off "1 1/2 inches" which I said was fine. When she was done, it literally looked like a "bowl cut".
I asked her to "please take a little off the sides and feather it a little more." She immediately became defensive and said "it is feathered. If I take anymore off, it's a whole different cut". I said fine. The next thing she does is proceed to recut his entire head of hair. I NEVER said recut his hair. I said take some off the sides. You could tell she had an attitude as she ripped the comb through his hair and frantically cut away at his hair. Finally when she was through, I told her it looked fine and thank you so much.
Then when she checks us out, I hand her the coupon. She studies it and is looking at the register. She literally could not figure out how to ring it through on the register. She then says to me "I have never seen this coupon before. You can't use it." I explained to her that I used a coupon exactly like it the week before on my other son and there was not a problem. Then she said, "well this coupon is expired so we aren't supposed to accept it." I honestly never saw an expiration date on it and it was NOT expired. At this point I had just about enough of her attitude, so I lost it. I told her that this was not a problem last week when I used the same coupon.
All of a sudden another stylist comes up to the front desk and starts saying something to the effect of "well she just worked on your son for over 30 minutes. She gave him two complete haircuts and we are not supposed to do that." And then she says "Corporate will not allow us to even accept this coupon and they call us all the time to tell us not to take them".
I could not believe what I was hearing. First, when did I ask her to completely recut my son's hair and secondly, why is it my fault that I have a coupon that suddenly they won't accept. They even went so far as to insinuate that the coupon was fraudulent. They asked me where I got it and when I told them who gave it to me, they said "well she does not work here anymore." Then I asked to speak to the manager and she says she IS the manager and she has been there for over a year! I have been going to this place for about a year and I have never seen her before. When I really started to make a scene I was told to leave the store immediately and never come back.
I was contacted by the owner of this location. He apologized for the "miscommunication" between the stylist/manager at this location. The explanation the employee gave him was simply that I was trying to use an expired coupon and when she wouldn't accept it, I became angry. This was not the case. The original reason she gave me for not accepting the coupon was first it was fraudulent, second she said I didn't receive it at that location and then thirdly the employee who issued it to me no longer worked there. On all of these excuses she gave she was incorrect. In fact, the employee who gave it to me still works that and the owner of the store verified that. He also told me that after he examined the coupon, there was an expiration date written on it. I honestly never saw it. Maybe it was written on there after the fact? I don't know. But I was very satisfied that the owner of the store personally called to apologize. We both agreed that I would still never return to his location. I suggested to him that he should post a sign that if a customer plans on using a coupon, they need to present it before services are rendered. This way there is no misunderstanding. I hope he follows up with that suggestion.