LADY LAKE, FLORIDA -- My experience with Sprint's customer service started when I noticed my iPhone 4S was "extended" for 5 days. Now I realize when the phone is roaming this is going to happen; however it's not supposed to happen for a week consecutively. So I was surprised when I called *3 which is supposed to call Sprint directly and I received a message stating that I had called Verizon wireless.
Out of concern I called the 800 number for Sprint where I was told to shut my phone off and they would restart the phone, fixing the problem. Unfortunately not only did that not fix the problem but made the phone completely unusable. Now at this point I was using my boyfriend's cell bc mine was no longer making or receiving calls. I was then told to do a master reset where I lost everything including all of my contacts and pictures. Still the problem was not fixed. So I was advised to go to a local Sprint store. Now I had to go three days without a phone bc I work and that was the soonest I could get to a store.
The person who "fixed" the phone was outrageously rude, blamed me for breaking the phone and even suggested that if he couldn't fix it I would have to pay for another one and wait a week for it to come in, which was totally ridiculous because the phone stopped working because of what they did to it. And furthermore why should I have to wait for a new phone when you would think they would have phones in a Sprint store that sells cell phones.
I was then told that the person who was fixing my phone who was in a "Sprint" store and wearing a "Sprint" shirt doesn't work for Sprint and couldn't help me at all. When I questioned him he felt the need to tell me it was like the people who work for "McDonalds" - they work under the person who owns the franchise. So, I then said "You mean to tell me if I go to McDonalds and they screw up my order I have to pay for another one even though it was their fault?" I don't think so. Oh and when I tried to ask for a manager, I was first told there was none, and then that he wasn't in the store that day. I guess they didn't want me to speaking to him.
Even when I told them I was planning on switching my provider I was told that I had to pay an early termination fee just to keep my phone number. Because of course they want their money. Nevertheless my phone was eventually fixed but my experience with Sprint both on the phone and in the store was disgusting. I now understand why they are rated poorest in customer service. I always pay my bill on time and I just can't wrap my head around paying for something I didn't do. I will not recommending Sprint to anyone.
CLEARWATER, FLORIDA -- About 5 1/2 years ago we tried to port a number; moving it from a Corp. Account to a Personal Account. Sprint refused to do this; even with letters from and phone calls from the company that was releasing the number to us. As a result had to buy a new phone and the 1st phone number was NOT never ported and Sprint billed the company for that number for ~5 more years; account was finally closed about 3 months ago. That makes 5 years and 3 months billing for a phone that could not be used.
The first week of June we had had enough of the poor call quality and dropped calls and charges to the bill for items not requested or used on the "new" number. Sprint required a full additional months full payment -- told by the Account Supervisor "once Sprint sends out a bill it will not/can not be adjusted for any reason." I was not getting anywhere with him so I said, "Fine I'll pay the bill."
Went online to pay the bill, it would not put the payment though. They were asking that a new checking account be registered or register a debit or credit card. Could not figure out why I couldn't pay, so called billing. The lady that took the call was helpful (1st one with Sprint) and she found when we ported the number the first part of June that Sprint closed out the checking use because we were no longer a Sprint customer. Makes no sense, will not prorate for days used, phone was deactivated the minute the number was ported, so it could not be used and yet they threaten to sent the account to collections if not pay ASAP.
Sprint was a pain changing corporate account to personal account, pain keeping 2 accounts open when 1 was to be ported to the other (according to sales person) as soon as the "proper paper work was presented." That same sales person over several months refused all paper work and phones because he did not like them. Sprint kept the corporate number active for 5+ years after refusing to port it and were told to close it (all that time for two lines where paid for; when only one was needed or wanted by all parties; except Sprint).
Sprint claims that is fine print in the "paper work" that states you must pay full months even it only one day is used. "Paper Work" was to be provided when number was ported -- see above. Sprint does not adjust bills once sent; according to Account Supervisor; bill was sent after the line was canceled -- nice touch on the way out. I would warn anyone to avoid Sprint at all cost.
I have had 3-4 phones on my account for almost 10 years. One of the phones I use as a secondary phone stopped working when I switched to a different device. SPRINT CUSTOMER SERVICE gave me instructions to repair it and never worked. Unfortunately I don't have 24 hours to spend to do their jobs for them. They are supposed to make the phone work that's why I pay a ridiculous amount of money to these idiots every month. Of course that number is somehow the main number to my account so I don't get any payment reminders or anything.
When I tried to set up auto pay over the phone with them, they said "You have to set up online." When I go online I have problems logging into my account. So when they turn off my service without any warning. I CANNOT EVEN CALL IN TO MAKE THE PAYMENT. This is unacceptable to me and it has now happened twice where I can't call in to make my payment and they rob me on late charges. The first time it happened my wife was pregnant and I had to literally leave my house at 3am to go call the doctor in an emergency. Of course there are no pay phones anymore so I had to beg the clerk at 7-11 to let me use their phone.
This happened again today. I CANNOT EVEN CALL IN TO MAKE THE PAYMENT. I was scheduled to have a conference call for a $200k project that I have now missed the call and the client is now furious and we will probably lose the project. THANKS SPRINT! YOU JUST COST ME $200K!
There is obviously a reason that VERIZON and AT&T are the preferred provider for these services. I have been a long time SPRINT customer, but you have now lost all credibility. I don't know whether to switch services or file a lawsuit for this HUGE LOSS that I have now incurred. I am sure $200k is nothing for SPRINT, but for me and my small business it was a life line. If anyone is looking for a good service provider, look the other direction!!!
MICHIGAN -- Over the last year with Sprint my daughter has had 8 different phones from HTC Evo to Samsung 3. She lives and goes to school at MSU and her phones dropped calls, had ghost conversations, texts that would not go through, texts to people she did not send, garbled reception or no service on MSU campus. They have put us off all year saying they were improving the towers and the latest is December 26th for the improvements to happen.
After multiple hours on the phone with Customer Service in California, a long way from Michigan, they say call back again if the issues are not resolved by December 26th. I have spoken to an engineer, supervisors and various representatives and each one says "Your service is not bad enough for us to do anything." The safety of my daughter and a kidney transplant hang in this "not bad enough service" balance. We pay for the premium service and get an "I'm sorry" for service and advised that unless we sign another contract and pay for upgraded phones they can do nothing and don't guarantee that that will fix our problems. What happened to service to the customer.
GAINESVILLE, FLORIDA -- I started with Sprint, Oct 7, 2010, and canceled my service Oct 2012... When I spoke to a manager she advised me that I have prorated fees. I was shocked because I wasn't never made aware of this. After minutes on the phone she stated she will cancel my account and no fees or bills will be charged. To my surprise a payment was sent to collections on July 2013. I called and they stated I have to pay. I don't believe this is fair because when you first start with Sprint they state it will be for 2 years.
What most people assume is that what will happen is they will connect with Sprint, January 4, 2010, and their service will automatically end January 4, 2012. But no that's not true, they will continue to bill you. How in the hell am I being charged for a bill for October that I must pay in November when I canceled my service in October? Shouldn't my last bill be in October? I asked the manager today (July 15, 2013) if she have the recorded calls on file to show exactly what this person told me about me not having to pay any more money. She stated not all calls are recorded.
That doesn't make sense if someone takes you to court due to false recorded information how can you prove that? You can't. If the lady would've given me correct information on October 2012 that I will be charged still my funds would've never went to collections. They need to be held responsible for their actions and their services is very useless. Do not make the mistake and connect with SPRINT...
PHILA, PENNSYLVANIA -- I upgrade my phone to a new s4 5 weeks ago. After numerous phone calls, wasted hours of my life on hold, and being sent to 2 service centers, one an hour from where I live, I was told I had to go through Samsung that it was not a Sprint issue. The service reps I spoke with all told me different things and promised to get my problem resolved, but they all turned out to be minimum wage idiots and could not help me at all. I just re-signed with Sprint as part of my upgrade and regret my decision.
Stay away from this provider. They make it so it takes a good 20 min on hold to speak to a human about your problem and they are useless!!!! I plan to pass my message on to every blog, website, Facebook, public location, that I can. I have never been treated so poorly from a company.
STOCKBRIDGE, MICHIGAN -- Beginning Thursday March 21, 2013, both of our cell phones in the same household started dropping calls. This happened consistently on almost all of our calls until we discontinued service on May 5, 2013 because it was causing both my husband and I a lot of stress. We switched to Verizon. In a ten minute call the call would drop every minute or less, until we gave up on the call.
We contacted Sprint approximately 10 times in that period and did everything that they suggested doing to no avail. Then they said the cell towers were going through renovation and that they would be ready in 3 days. We were told this on 3 different occasions. They said that service would get better in the future. A friend told us that Sprint said that the towers would not be ready until August. I'm happy that service is supposed to get better in the future, but what about now?
Finally on May 4 we switched to Verizon. I paid my final bill today of $98.67 after it was put into collections, but I am paying the bill under protest. The service from Sprint is really terrible and in my opinion, the customer service reps are not very honest in their responses. We are in a rural area and the service with Verizon is better, but not perfect. At least Verizon suggested getting a used Network Extender that works well in the house and gives us a few more bars and has improved service greatly. We don't get dropped calls, only a few missed words occasionally, which is a great improvement.
INDIANAPOLIS, INDIANA -- I'm having a problem with Sprint. Either the call is dropped or broken. I cannot even receive my voice mails. I had to drive 8 miles today to make a call because anywhere closer to my house and the call was dropped. I live in Indianapolis in zone 46240. This problem has been going on for more than a month. When I have called Sprint to complain they say that they are working on the towers and that we will get good service in the future. They cannot say exactly when.
My question is whether I am bound to the contract with Sprint since they have given me less than minimal service in the last month? I believe they will fix their problem sometime in the future or go out of business. I am just not willing to wait for that time. I also believe I should be entitled to a refund for the last month.
SALINAS, CALIFORNIA -- I noticed the extra 100.00 off used phones approx. 45-60 days ago. I informed a friend whom I recommended to Sprint. She wanted that phone as an upgrade. So, when she called, first they told her it was a glitch, then they couldn't find it. When I contacted Sprint, they too told me that they couldn't find it, that I was not seeing what I saw. When I wouldn't go away, they said "Oh, that's for new customers only"...After all the lies, time, headache, effort.
One of which Sprint did not respond to me for almost a month...not until I contacted them again and informed them that I would be writing to the corporate office. Now some guy says they will waive the activation fee. REALLY? Any first line representative can do that.
For all the lies, games, untruths, waste of my time...this is all Sprint is willing to do? Most of all being a customer for well over 8 years this is how I am treated? I will give corporate one shot to correct this matter before I jump ship due to their misleading advertisement, poor customer service, and quite frankly their poor cell coverage.
SACRAMENTO, CALIFORNIA -- I requested cell service from Sprint on 6/10/13 and after receiving the confirmation tried to cancel immediately by chat 6/12 and phone 6/13. I did not want a pre-own phone with a 2 year contract. For that commitment I should get a new phone. When asked to cancel on 6/13 was told I could not cancel because I had asked to open the account and transfer my cell number and the number was in limbo. After asking if I activated the phone today if I could cancel was again told no.
I am trying to avoid paying an early cancellation fee of $350.00. I have 14 days but when I asked if this limbo would be resolved in that time he could not tell me. When asked why I could not just cancel since I no longer wanted their service was told no because the phone number was in limbo. Sprint is making it very difficult for me simply to cancel my service and I do not understand why! I became frustrated and asked for the address where I could write the president or someone at Sprint to tell them of my frustration and the experience I had with Sprint and was told NO that he would not give me an address or person to write to.
I should not that I had been a Sprint customer prior to this for 10 years and was going to give them another chance but quickly remembered why I had left and after this experience will not be a customer of Sprint again nor recommend them. Thanks for this opportunity to post this comment.