SAN JOSE, CALIFORNIA -- RE: (408)[snip], Account #: [snip]
Dear Customer Service Representative,
I want to inform you of my dissatisfaction with your service. I have been a customer since [date].
Briefly, the problem ... read full review1 Replies - Latest reply on 10/14/2012
Want to Cancel but Was Refused
SACRAMENTO, CALIFORNIA -- I requested cell service from Sprint on 6/10/13 and after receiving the confirmation tried to cancel immediately by chat 6/12 and phone 6/13. I did not want a pre-own phone with a 2 year contract. for ... read full review2 Replies - Latest reply on 08/18/2013
OVERLAND PARK, WASHINGTON -- I upgraded my smartphone a few days early, by buying out my contract w/Sprint. (it was defective, and my only phone, so it was cheaper to buy out contract then repair it) At the time the representative ... read full review1 Replies - Latest reply on 07/15/2012
HATTIESBURG, MISSISSIPPI -- In Oct 2012, I put 2 phones on my account, one of which was to be a "hardware swap" with an IPhone. In Nov, when I got my bill, there were over $300 in charges in China. I contacted Sprint and they determined the phone was in fact in China. In Dec, another $300 was charged to my account and in Jan, almost $60.00. Finally, toward the end of Jan, 2013, they reversed the China charges, but charged me $30 a month for Nov, Dec, and Jan. They also advised I would have to pay a $340 early termination fee.
I had already sent them a copy of a work order from Best Buy showing there was supposed to be a "hardware swap on the number. I talked with a customer service manager last week and she said I would not have to pay the fee. This Monday, I got my bill and there was the $340. I talked with another manager and she advised "no one" in Sprint could authorize the cancellation of the $340. I have been a customer for over 13 yrs and spent well over $20,000 during that period.
Refusal to cancel account
INDIANAPOLIS, INDIANA -- I went to a Sprint store to cancel my account. I was told I would need my PIN. I told them I had no idea what that might be, as my husband set up the account and he could not tell me what it was if he ... read full review2 Replies - Latest reply on 08/10/2013
Poor Customer Service
I just spent 2 hours on the phone with Sprint personnel and my problems were not resolved. In June I placed 2 of my lines on seasonal hold based on information from the Sprint employee that placed my ... read full review1 Replies - Latest reply on 08/04/2012
Nextel/Sprint Customer Service
GRAND BLANC, MICHIGAN -- 4 words. DO NOT DO IT! This is pertaining to "Sprint together with Nextel." Been customers of Nextel for some years and currently love the plans and we are on month to month for 1 phone and contract for ... read full review6 Replies - Latest reply on 05/12/2010
PHILA, PENNSYLVANIA -- I upgrade my phone to a new s4 5 weeks ago.. After numerous phone calls, wasted hours of my life on hold, and being sent to 2 service centers, one an hour from where I live, I was told I had to go through Samsung that it was not a Sprint issue... The service reps I spoke with all told me different things and promised to get my problem resolved, but they all turned out to be minimum wage idiots and could not help me at all..
I just re-signed with Sprint as part of my upgrade and regret my decision..
Stay away from this provider... They make it so it takes a good 20 min on hold to speak to a human about your problem and they are useless!!!!
I plan to pass my message on to every blog, website, Facebook, public location, that I can.. I have never been treated so poorly from a company..
Horrible Customer Service
I have had 3-4 phones on my account for almost 10 years. One of the phones I use as a secondary phone stopped working when I switched to a different device. SPRINT CUSTOMER SERVICE gave me instructuctions ... read full review1 Replies - Latest reply on 07/11/2013
SAN DIEGO -- Sprint is a scam. Stay away from this company. Sprint never got my bill straight. They over-charged me for additional services that I initially was paying as part of my plan. Hence, calling customer service was not useful. Three billing cycles passed by and the same issue. The reimbursement never occurred for the overcharges. I must note that the associates at the Mission Valley store (in San Diego, CA), are bewildered of their plans. This is what caused this misunderstanding, the lack of knowledge from Sprint associates. As a result, I canceled this BS service and switched to BoosT Mobile, I get better service, and 4gLTE. Something I never got with Sprint. Like I said, stay away from this company and save your money!1 Replies - Latest reply on 06/28/2013Add reply