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Sprint Nextel Consumer Reviews - Page 2

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Sprint's Horrible Treatment of Loyal Customers
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SALINAS, CALIFORNIA -- I noticed the extra 100.00 off used phones approx. 45-60 days ago. I informed a friend whom I recommended to Sprint. She wanted that phone as an upgrade. So, when she called, first they told her it was a glitch, then they couldn't find it. When I contacted Sprint, they too told me that they couldn't find it, that I was not seeing what I saw. When I wouldn't go away, they said "Oh, that's for new customers only"...After all the lies, time, headache, effort.

One of which Sprint did not respond to me for almost a month...not until I contacted them again and informed them that I would be writing to the corporate office. Now some guy says they will waive the activation fee. REALLY? Any first line representative can do that.

For all the lies, games, untruths, waste of my time...this is all Sprint is willing to do? Most of all being a customer for well over 8 years this is how I am treated? I will give corporate one shot to correct this matter before I jump ship due to their misleading advertisement, poor customer service, and quite frankly their poor cell coverage.

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Want to Cancel but Was Refused
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SACRAMENTO, CALIFORNIA -- I requested cell service from Sprint on 6/10/13 and after receiving the confirmation tried to cancel immediately by chat 6/12 and phone 6/13. I did not want a pre-own phone with a 2 year contract. For that commitment I should get a new phone. When asked to cancel on 6/13 was told I could not cancel because I had asked to open the account and transfer my cell number and the number was in limbo. After asking if I activated the phone today if I could cancel was again told no.

I am trying to avoid paying an early cancellation fee of $350.00. I have 14 days but when I asked if this limbo would be resolved in that time he could not tell me. When asked why I could not just cancel since I no longer wanted their service was told no because the phone number was in limbo. Sprint is making it very difficult for me simply to cancel my service and I do not understand why! I became frustrated and asked for the address where I could write the president or someone at Sprint to tell them of my frustration and the experience I had with Sprint and was told NO that he would not give me an address or person to write to.

I should not that I had been a Sprint customer prior to this for 10 years and was going to give them another chance but quickly remembered why I had left and after this experience will not be a customer of Sprint again nor recommend them. Thanks for this opportunity to post this comment.

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Sprint Is by Far the Worse Company in History to Deal With
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

After paying the regular monthly amount of $37.00 for 18 months, I received a bill for $284.00. When I called, no one could tell me why, just that I owed it. I was transferred from one person to the other and having to repeat my story in full each time. During one phone call I was promised that a supervisor would call me within 48 hours. Two weeks later, I was still waiting. However, I did pay my regular monthly bill.

I called back and after going through the entire process once again, I was told there was nothing they could do except give me 25% off. I agreed to take that and cancelled my subscription with them. When I received the next bill, the 25% discount was not reflected so I called once again. The customer service representative that the person who offered the discount to me wrote that I had declined the offer. Really???

Then the supervisor came to the phone and said there was nothing she could do. She didn't care that there might be a misunderstanding or that the person lied, I'm out of luck. In the meantime, they sent me to collection, even though there were no late payments!!!

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Horrible Coverage, Dropped Calls Even Worse Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CAMARILLO, CALIFORNIA -- After numerous dropped call and lost signal at my home in the middle of Camarillo,1.6 miles from their cell tower I contacted customer service and after talking with 5 different people they told me it was a phone issue. Since our 3 phones were 2 years old we upgraded to the Galaxy SIII and they worked only slightly better for about a month. Then the same crappy signals and more dropped calls. After numerous calls they said they would send my account out to the review dept. and then they never called back.

They now claim that the problem had been resolved and would not issue any credit or let me out of my contract without cancellation charges for all 3 lines. I will keep calling customer service every day until they change their mind and will write a review every day too. I live in a town with no buildings over 5 storeys and nothing over 2 storeys between me and the closest cell tower. I can see the tower from my roof top.

Every time the wind blows, it's foggy or drizzling the signal drops. Sometimes it shows all 5 bars of signal and the phones still can't call out. Sometimes it switches to roaming with only 2 bars and the calls go through. Highly recommend anything BUT Sprint. I'm with the guy that said we should start a class action lawsuit... if only to get them to let me out of the contracts.

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Worst Company Ever!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- When first visiting Sprint the treatment was good and professional, although after signing their contract any and all complaints go unnoticed. Aside for my monthly $200 dollar donations, they now have very little interest in me whatsoever. My wife and I are currently locked in a family plan for two years, and with two worthless "smartphones"!!! Now after signing up I am told that there is no 4G service and their current 3G is extremely slow at its best, while others around me are racing along the internet I'm stuck twiddling my fingers!!! I do not recommend Sprint to anybody!!!

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I LOVE SPRINT!!
StarStarStarStarStarBy -
Rating: 5/51

I love Sprint! I have had Sprint (previously Nextel) since 1999. The CS folks are super - almost every time I have called about a complaint or problem, it was resolved quickly and courteously. I just finished a call to remove the equipment protection program. Tried to do it online and wasn't successful. Since I'm removing it at the middle of the cycle, the CS agent offered to take the charges off from the beginning of the cycle.

No hassle. No asking me if I'm sure I want to remove it. Nada. That's great Customer Service. As a high maintenance consumer, I have plenty of contact with companies regarding appliances, utility services, cable services, etc. Sprint is definitely one of the best! GO SPRINT!

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Refuse to Cancel Early Termination Fee
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HATTIESBURG, MISSISSIPPI -- In Oct 2012, I put 2 phones on my account, one of which was to be a "hardware swap" with an IPhone. In Nov, when I got my bill, there were over $300 in charges in China. I contacted Sprint and they determined the phone was in fact in China. In Dec, another $300 was charged to my account and in Jan, almost $60.00. Finally, toward the end of Jan 2013, they reversed the China charges but charged me $30 a month for Nov, Dec, and Jan. They also advised I would have to pay a $340 early termination fee.

I had already sent them a copy of a work order from Best Buy showing there was supposed to be a "hardware swap on the number. I talked with a customer service manager last week and she said I would not have to pay the fee. This Monday, I got my bill and there was the $340. I talked with another manager and she advised "no one" in Sprint could authorize the cancellation of the $340. I have been a customer for over 13 yrs and spent well over $20,000 during that period.

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Unexpected Charge
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SAN JOSE, CALIFORNIA -- I want to inform you of my dissatisfaction with your service. I have been a customer since [date]. Briefly, the problem is: for my Sprint bill on September 18th, 2012, which covers the billing period of August 15th – September 14th, I was charged $75 for 3600 KB Sprint 3G Data @ $.03/KB. I called to dispute the charges because I did not knowingly use any data.

When I called to dispute the data charges, I received an email from a Data Retrieval Representative telling me that Sprint could not legally retrieve data on my usage without the account holder ** signing a notarized form authorizing the data retrieval. I replied to the email complaining that, while I understood the legal reason for the requirement, the demand that I spend my own time and money in order to get a notary so that I could even argue against the $75 chargers were unjustified. Representative ** also suggested that I put a data block on the phone just in case I was still incurring data. I immediately asked her to do so.

After exchanging several emails and being forwarded to several representatives over the phone, I was told by ** from Sprint Data Retrieval that his manager would in this specific case credit my account $15 for the notary fees, but only given the fact that my complaint against the $75 charge was valid.

On October 10, after I had submitted the notarized form and the complaint was investigated, I was told that the reason for the data usage was that the Twitter program on my phone was unknowingly constantly updating without my knowledge. I was also told that the Twitter App continued to cost me an additional $45 between September 14 and the date of the data block, September 24. Sprint said that would credit me the $45 because I put on the data block and the $45 was not my fault and had already been billed.

I then called customer service to inform them of this investigation and ask to have the $75 credited to my account because those charges were effectively the same as the $45 except for the fact that they had already been billed to me. I was denied my request and repeatedly told that the $75 were not the same as for $45 even though when I explained myself step by step, they agreed with every step. I was also denied the $15 credit because when Sprint decided the issue was resolved because the notary (which was paid out of my pocket) would only be paid if the $75 was deemed a faulty charge.

In summary, I am told that the only reason that the $75 was not credited is because it has already been charged, but the $75 bill was the only reason that I became aware of the problem with my data and phone settings. Sprint recognized this as a problem and credited me $45, but they should credit me the entire sum that was billed due to the issue. In order to resolve this matter, I would like to be credited the $75 I was billed for on September 18th and I would also like to be credited the $15 for the time and money spent on a notary.

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Sprint Hidden Fees vs Sprint Boost Mobile Prepaid
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUSTIN, TEXAS -- If you are looking to get Sprint services I would suggest go with Boost Mobile, yes Boost mobile used to be slow internet and old phones not anymore!!! Same phones that Sprint have.

Sprint: Highly price plans. Unlimited internet - not true. You still have to pay an additional $10 fee per every phone (premium data) even that your plan includes unlimited internet - is like you are double paying. Higher taxes - way higher!!! Not unlimited international calling plan - you have to pay p/month and then you pay for minute price varies depending where you call. Contracts - and now they have increased their early termination fee to $300. If you don't have auto pay - recurring card you will get charge $4.95 in top of everything.

Protection plan - well what can I say - it good and bad at same time because all Android phones at least you have to pay $100 and you will also have where they can fix the phone if you have problems. They will have you to take it to the store to have it tested - and at least you are going to be without a phone for at least 2-4 hours minimum if not will be an overnight process.

And they will always tell you that the issue was an app - my phone was not charging. The port where the charger is bad, so I took it and told me it was an app. I didn't even had any apps on my phones just the ones Sprint loads to the phones that you can't remove. I told them is the port of the phone. My roommate has same exact phone - has tons of apps, I tried her battery, her charger and she tried same thing on her phone. Everything worked except mine. I keep telling them - nothing still same phone, mind you has been for about 13 months. My manufacture warranty ended when they had me going back and forth.

So if I want to have it replace I have to pay the deductible when is not even my fault. Other times that I had to wait for the phone to be tested there were customers having issues and same response from Sprint agents - the problem was an app - omg really older people different people were like "I had already reset my phone there's nothing on it!!" One of that was an old women - she said "I don't even know how to download an app, I just use it to call. My son got it for me!!!"

Customer service the worst. You can go to their website and see that they are getting awards. For best customer service. Don't let them foul you - they get those rating only on new customers within 30 days, by then you still don't have your bill and still have no issues with your phones. The questions you may calling for are simple like questions regarding your phone.

But once you start having issues customer service is the worst. They hung up on you, they transfer you without you knowing, they put on the notes call drop is a lie because you can hear where they are trying to send you to a different department. Then you are speaking to someone for at least 20-30 minutes and no answer. You wasted your time - nothing was resolved and by then you are frustrated.

Boost Mobile: No contract agreements. No hidden fees. You don't have to pay $10 fee for Premium data - you still get unlimited internet. The Android plans $55 p/month with unlimited everything and you can get your bill lower without changing plans just by you paying on time every 6 months. Taxes - super. Low $5. Unlimited international calling plan either $5 or $10. Insurance - protection plan, so in case you break your phone or lose it don't worry you can get it replace same as Sprint. Phones are actually way cheaper if you check on their website - there's several to choose even like evo's, galaxy phones.

So there you go, Sprint has nowhere to pit reviews and if you go Boost mobile website does, that says a lot!!! On that note I used to love Sprint but I've been having issues and that I notice my hidden fees, since I renew my contract so 30 days passed there was nothing that I could do unless I paid the termination fees. Can't wait for November to get here so I can at least pay about $100 from my Sprint contract.

My Sprint bill is never what it was supposed to be, with all the fees my bill is never less than $260 p/month and yes I do have a second line but second line has no fees but the $10 premium data and protection plus $8 and I have the everything data plan is supposed to be $129.99. But I have an employee discount so that plan was supposed to be 97.99. So there you go. That's my horrible experience. I actually pay more on my Sprint cell phone bill than what I paid for my house electric bill and cable w/ internet together, that for me is outrageous.

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Worst Service in My Life (I'm 63)
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KILLEEN, TEXAS -- Rather than resolve complaints, Sprint left me feeling like a ping pong ball. I switched to Sprint because their unlimited data plan offer beats competitors charging extra for every gig above two. But despite their pre-contract claims that I would have both 3G and 4G service at my home location, 95 percent of the time I have either no data service or it is so slow - pages take 2-5 minutes to load or just timeout. Video either doesn't play or constantly, endlessly buffers.

I have called and complained dozens of times weekly for five months to no avail. I get a different answer regarding the source of the problem for each call. And the problem had to be repeated for each call and to each rep, manager or escalation supervisor or tech rep. Although Sprint occasionally acknowledges a temporary network service problem, they insist it will be resolved within a couple days. No explanation ever has been offered for why my data service doesn't work if I'm at home. For a while they insisted my home must be constructed of a material that blocks their signal.

But it is no better when I stand in the yard with no physical obstruction. I even downloaded their speed tester as suggested by the tech department. When I could get a sufficient signal to run the tests, up/download speeds often were below 100 kps, not the 2-4 mps reasonable to expect from a 3 or 4G smartphone service provider. When I shared the test results with Sprint reps the typical response was that they weren't qualified to say if those were functional yet alone satisfactory speeds.

Since nobody would admit to a network problem, I was told I would have to have my Samsung Galaxy II S tested at the local store. After they had tested my phone six times over a 3-month time range and it passed all tests all six times, local store reps began advising me to cancel my service since I was paying $103/month for 450 minutes talk plus unlimited data. Sprint corporate wanted the names of the local store reps. I didn't trust them not to fire their more honest employees. They also repeatedly refuse to cancel my contract without paying an early termination fee.

Despite my phone testing perfectly six times (a big waste of my time plus having to reload all my apps and lose vital information each time... they didn't tell me the first time that my family photos including my last visit with my mother before she died in February would be deleted) Sprint insists there is "no problem" and I should just keep paying my bill.

They finally did give a small discount on my bill this month but insist I must contest my bill each month regardless how poor the data service is at my home where I am 80 percent of the time. When in town at the Sprint store the phone works great. In the future, I would gladly eat hockey pucks rather than try to get Sprint to make sense or provide me with the service I am paying for.

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Sprint Nextel Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 59 ratings and
190 reviews & complaints.
Contact Information:
Sprint Nextel
2001 Edmund Halley Dr.
Reston, VA 20191
703-433-4000 (ph)
www.sprint.com
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