INDIANAPOLIS, INDIANA -- A few years ago I purchased through Sprint-Nextel a phone that I could use when traveling internationally. I used it two times before we moved to Indiana, where my home location dictated I had to get another provider, which ended up being Verizon as it was the only one that worked dependably at my home location. I recently retired and we intend to begin traveling a few times a year out of the country again. I called Sprint and was told "that phone (V555) was sold as an "unlocked phone", and would work on any GSM Network. I ordered an International SIM card and voila! It asked me for a "subsidy code" (an unlock code). I called back, talked to endless people at Sprint, eventually got a guy in the International who eventually found an "expired" unlock code, but told me I had two choices: 1) open a Sprint account and reactivate (with charges, of course) or 2) take my phone to a Sprint Retail Store, give them the "MSN number" he created for me, and they would "unlock the phone". I called my local Sprint Store, they told me they were "not comfortable doing that", so I went to Indianapolis, where I was quickly told "we don't do this at this store", by the manager. They suggested I drive across town to the Sprint Service and Repair Store". After a 20 minute drive, I waited for 15 minutes for some techy guy to tell me the same thing. I told my story to Mr. Techy, and then the store manager, who promptly agreed with Mr. Techy that "they have no way to do this." I spent countless hours on the phone with various Sprint people, drove about 50 miles (and back) to their Stores, only tofind out the $150 phone I purchased from Sprint would not - or could not be unlocked. In no case, was there ANY offer of sympathy, let alone, an offer to seek an answer to my dilemma by calling the International Department who set this fiasco in motion. Never, Never, Never again with Sprint.
I just spent 2 hours on the phone with Sprint personnel and my problems were not resolved. In June I placed 2 of my lines on seasonal hold based on information from the Sprint employee that placed my account in Seasonal hold stating I would save money but would pay $8.99 per line. I normally pay $160 per month for my account and the last 3 charges have been $160, $120, and $240. Based on this information I will be paying an extra $40 to place my lines on hold even though the person I contacted in June said it would save me money.
Tonight I was transferred 5 different times (2 times incorrectly) and finally spoke to Theresa from Colorado Lone Tree extension 3214 and told her my situation. She was the one that told me it actually wouldn't benefit me to place my lines on seasonal standby and so that's why I'm paying more than I normally would. I asked her to at least show some semblance of empathy and understanding of my situation (being told incorrect information and being transferred incorrectly which ultimately led me to have been on the phone for 2 hours today) and credit my account something.
I asked her multiple times and she kept stating she couldn't give me a $70 credit, which I did not ask to receive. I will be cancelling my 1 line and then cancel my 2 other lines as soon as the time is up. I will also place this on every Sprint forum I possibly can. I will also bring my case to smalls claim court. I know Theresa could have been empathetic and understanding, but she was completely cold. She alone lost the account for Sprint. I know she could have done something, but did Nothing instead.
SEATTLE, WASHINGTON -- I have been with Sprint Wireless for 1 month today, after switching from Verizon. I love my phone (HTC EVO Design 4G). I should qualify that I love my phone now that it is working. I had to take it back 6 days after purchasing it because the display kept shutting off 10-15 seconds after I did anything, even though the settings were set to shut off after 5 minutes. The cell phone reception has been about the same as what we experienced with Verizon, spotty in some areas but OK in most areas.
I must say though that the customer service that I have received from Sprint has been abominably poor. I had to call to have a charge taken off my first bill that I did not authorize. As of today (2 weeks after I first called and two more calls later), the erroneous charge still shows on my bill and my account shows past due because of it. I purchased two phones (both the same model) at the same time. The second phone is now giving the same problem as the first one was before it was replaced, shutting off at very short intervals. We have taken it back to the Sprint store where we purchased it.
Three different employees in that store (Southcenter Parkway store in Tukwila, WA) have been extremely rude to us. They refuse to look at the second phone without charging us $35 each time. Even when they didn't fix the problem, when we take it back they want another $35. I only paid $99 for the phone in the first place. Why should I have to repurchase the phone $35 at a time when the phone is only 30 days old since I purchased it. It has not been dropped or damaged – the display is defective. It is supposedly under a 1 year warranty from the manufacturer, but the Sprint Store refuses to honor this.
Today, they advised that the phone has a defective motherboard, but they still refuse to fix it unless we pay $35 (in addition to the other two visits where they charged us to reset the phone and it did not fix the problem). We have asked to speak to a supervisor or manager and one is never available and they will not give us a manager's name to contact later. I have tried three different times to contact Sprint Customer Service by phone. All three times, I get to talk to an employee who asks my name and account info. Then they put me on hold. In all three cases, I was on hold for over 30 minutes and finally hung up.
Sprint does not stand behind the product they sell and they will not honor the manufacturer's warranty. They make it impossible to speak to anyone at their company about the problem. I highly recommend that you avoid doing business with this company. THEY STINK BIG TIME!!!! :(
ISSAQUAH, WASHINGTON -- I have been a loyal Sprint customer for over 2 years, I always pay my bill on time and had never had or caused an issues UNTIL now. After my experience with Sprint over the last week I would never suggest this company to anyone, my HTC EVO's charger port disconnected from the mother board, I took it to a Sprint repair store after waiting for almost 45 min they informed that they could not fix it there because it is internal and I would have to but a claim in with insurance dept. and would have to pay a $100 deductible for the phone.
I would have no problem paying this deductible if it where something that I had caused to damage the phone HOWEVER this was not the case. So I called Sprint after spending over a hour on the phone with them a manager told me that he was going to but in a claim as an advance exchange and waive the $100 deductible. I was happy with this BUT I called back in 2 days later to make sure he had done this however he did not nor did he note my account. SO after I spent another 1 1/2 hours on the phone I was told a supervisor would contact me within 24 hours .. that never happened so I called back again 2 days later after another hour on the phone the issue was still not resolved which then my phone died and so I had to call back again the next day spent another 45 min on the phone where they told me because the manager never put the notes in the account that they could not waive the $100 fee, which I told them at that point that I had spent over 4 hours on the phone with Sprint over the last few days and that I would be cheaper for me to just cancel my account, which they said they had no problem doing.
So all in all I will be cancelling my account because that if it's that they have no value for their customers especially the ones that always pay their accounts on time and not to mention pay for one of the highest plans they have. BUT unfortunately for them my company also has all 120 of our company phones with them and after all this they will most likely be losing that account as well. SO if you are thinking about getting Sprint I would highly suggest looking at your other options, find a company that actually values their customers
BROOKLYN, NEW YORK -- On Wednesday February 29th 2012 at aprox 5:30pm I turned in a apple iPhone for a buy back to the Sprint store located at 5243 kings please suite A8U Brooklyn, New York. I was helped by a sales associate named Miosoti. The iPhone I was turning in had been disconnected since December of 2011. There were contacts n pictures still stored in the phone. Miosoti explained to me that once she transferred my contacts the phone would be reset and wiped clean of anything in its memory. On March 1st I received a call from a friend claiming to have received pictures and photos of text messages from the phone I had turned in the previous day. The pictures were sent at 8:46pm. More than 3 hours after I left the store. I was greatly upset and had to leave my job in fear that all my photos were being leaked out of my previous phone. A phone that I was told by Miosoti was wiped clean of all my information. The pictures were sent to a young lady named Julisa. Whom I am not friends with or have had any contact with ever. I was told by her boyfriend Jesus that she had come into possession of my photos. I was told that the chain of possession of my phone passed through Miosoti and one of two technicians named Nancy or Cynthia. When I asked Miosoti she also mentioned a technician named "Alex" . I am honestly scared that my pictures were leaked to more than one person and I want some form of action taken. What happened to me was a violation of privacy. How can I trust Sprint as my service provider when my private pictures and messages are being distributed to the public by an employee of your company?
So it's October 14th, our wedding anniversary & my husband & I decide it would be a good day to upgrade our phones we have with Nextel that are several years old. We have been customers with Nextel for many, many years. He chooses a phone, I choose a phone & we arrange to have them delivered to the Nextel dealer shop locally so they can be programmed & ready to go as soon as possible, as my husband will be conducting business out of state the entire month of Nov.. My husbands line is particularly valuable to us as it is also our primary number used for our business customers. We are assured that the phones would be delivered within 2 days & we would also have better service & coverage than our older phones had.
Much to our surprise our phones don't arrive until 4 days later & at our home, necessitating a 25 mile drive (one way) to the Nextel dealership for programming.
Another unexpected surprise is that, despite her own calls to S/N our exceptionally helpful & patient representative at the store cannot have my new phone activated on our account because it's registered with a different Nextel customer! Back it has to go, so sorry Nextel says they can't do a thing about it, a different phone has to be ordered. I choose a totally different & advertised cheaper phone & have to wait another week, causing exceptional inconvenience with business calls.
A few weeks later & the phone issue (so we thought) has been resolved & my husband goes to Nevada for business. He is expected to be there a month & is looking forward to the "new & improved" phone service that we are told will be available in the area.
More disappointment when we find out that he has NO SERVICE except within a small spot on a road aprox. 30 feet long.
We then have to have all of his calls forwarded to my phone so as not to inconvenience our own customers. Nextel happily charges us for the call forwarding "service".
Again I contact our local Nextel Rep. & she in turn contacts everyone she can to find a resolution to not having service available to us out of state.
One of the solutions is that we need to consider changing our phones to strictly Sprint network, thereby losing our customer connections with those who contact us with the Nextel Direct Connect frequently, or perhaps we can try a "hybrid" phone that will work on BOTH the sprint & Nextel networks & towers (funny, same company but still running as 2 separate entities, that's convenient) HOWEVER to try the hybrid phone we have to change our service plan. It should be comparable I'm told, but once we change we can't go back to our old plan because it's, well, old.
Meantime back in Nevada my husband is STILL WITHOUT phone service (except the before mentioned 30 feet of road), the hybrid phone is not a viable option either. So we are told having the service plan changes only being in effect a week it SHOULDN'T be a problem to get our old service plan back in effect as we only upgraded for a phone we cannot use.
Bringing us up to date on our Sprint/Nextel bill, November 17, I pay for ONLY the charges for the phone service, waiting for the equipment charges to be properly credited to our account for the returned & exchanged phone etc. Nevermind the fact that it will be nearly an entire month my husband has had virtually no phone service.
That brings us to today, Dec. 3, where when I attempt to make a call on my phone I am redirected to a Sprint/Nextel payment resolution line no calls will go through & are all redirected for "payment resolution" This is yet again NOT A GOOD THING FOR A BUSINESS PHONE LINE!
Our account balance for some reason now sits at $951.42. This is an increase of over $600 than is should be, even including the new equipment purchases. I finally get in contact with a phone representative, go over the charges one at a time explaining each situation as it occurred. 45 minutes later he unraveled the facts that:
We are on the wrong service plan & are being charged $208.18, when in fact it should be $89.99.
There has been NO CREDIT recorded for the phone (I880) I had to return due to A FACTORY ERROR. This bumps us up another $227.90
The replacement phone I chose due to a promotional price of $79.99, we were charged $248.33.
Just because I'm annoyed, the fact that we have been charged $6.43 for a LATE PAYMENT, $12.00 for OVERNIGHT SHIPPING (DIDN'T HAPPEN) & $9.40 for call forwarding we were forced to use as a result of no phone service, stand out as more indifference to the issues & charges we have been dealing with for over a month with as yet NO RESOLUTIONS.
Oh & what is the $18 "handset upgrade" charge..well it's just something S/N charges when you get a new phone -WHAT?!?!?!?!
Not to mention they charged us $48 I remember something about 18+18=36.
But there is light at the end of the tunnel, after 45 minutes my phone representative tells me, not unexpectedly, that he needs to consult a higher up manager for authorization to fix our account..while I'm on hold my call gets TRANSFERRED.. I DO NOT want to start this process all over again but I'm told my call was transferred to an incoming calls only center & they have NO WAY to return me to the previous service representative!!!! Would I please hold because they need to again transfer me, this time to someone who works with Nextel accounts.
Another person & starting from scratch all she can do is make notes (yet she sees the previous notes made by the "mystery" original service representative they couldn't transfer me back to). I've been on the phone over an hour now & she is trying to be helpful but can only send my "dispute on the charges" to a "resolution" person.
In the meantime I ask can we at least get this resolved so that our phone service won't forward us to the "payment resolution" line should we need to, oh say, conduct business of our own???
YES..this at least can be done. Glory be, we have phone service tonight (we'll take THAT day by day..I have no faith in the S/N powers that be for some reason) but our charges? Why thank you for your payment last month for the service, but our account continues to sit at $951.42 until it is "reviewed."
I tied to sign up on the USPS employee discount website . I keep getting an error "error processing please try again ." so I did . The order never completed ,but I later found out my bank had five charges on it from sprint totaling $920.00 . I called sprint and was told they had no record of my order . I was pushed off and transferred countless times, then I was told the credit processing department was closed on Saturday and I would have to call back on Monday ( the $920.00 was from my checking account ).
I called Monday and spoke with a customer service rep that was willing to help me even though none of my information was in the system . He was able to contact the credit processing department and was able to find the charges using my credit card # , there was none of my information on file only my credit card info. The customer service rep told me to call my bank with a number given to him to have the funds released.I called my bank and the said Sprint had to call with the number to release the funds . I called back to sprint and could not get through to a person. Tuesday I started calling again I spoke with the credit department she called the bank and released the fund . It was not till Thursday that the funds actually were released. I sent an e/m off to "Dan" at sprint (from the sprint advertisement) . I have the following e/m log
From: Wayne Wolfe[SMTP:WPWOLFE@COX.NET]
Sent: Monday, June 23, 2008 11:33:33 AM
To: Dan Hesse
( I have a feeling you will never see this.) On June 21 , I
attempted to place an order online through your sprint website . At the end of
the purchase an error came up ,"error in processing please try again ."
so I tried later and same thing happened . So I gave up . I went out to
the store and when I went to purchase something my card came up declined . I
called my Bank / Debit card Co . they had shut the account off due to to many charges put through buy Sprint.
There were 2 for 466.09 and three for 1.00 . I called Sprint on
Saturday evening with I got no were . I was instructed to call back on Monday
. I have since called back today and have not resolved these charges put
on my check / visa card . I will get this problem corrected . But my
experience with sprint so far has not been pleasant . I can't see
switching my cell phones over to your company after having to spend so much of my time sorting out your problems that Sprint has created .
I would love to hear your comments on this problem.
Dear Mr. Wolfe,
Thank you for contacting Sprint.
I will be happy to assist you with your billing issue.
However, your email did not include your Sprint phone number, or
account number. If you would please provide us with this information, I
would be more than happy to assist you. We are looking forward to speaking
with you and resolving your concerns.
Thank you again for contacting Sprint.
The billing error has been corrected after 2 phone calls Saturday 5
different people 2 calls Monday 1 person. 4 calls Tuesday 4
different people . After talking with ten different people at sprint not one person
ever asked me if the could help me complete my order they just keep tring
to send me off to the next person . So I have been credited the amount that
was held in my checking account but still have no completed order . Although I
am having second thought about doing business with Sprint . I'm a USPS employee and was trying to sign up for new service 3 lines and use
the unlimited data plan with 1500 min . But I'm currectly looking at other companies due to the problem sprint had with processing my order and retifing the billing problem.
I understand computer errors can occur but the first person I
talked with should have said " I'm sorry that billing error happened let me help
you complete your order and I will get the billing error corrected for
you ." and if they couldn't correct the problem themselves they could have taken my phone # had the problem corrected then called me back when it was
fixed . I wasted about 4 hours on the phone on hold and making multiple phone calls .
To answer your question there never was a sprint # , account # or any
of my info in your system , my credit card # was the only thing that was
available for your credit department to look up . The computer had
not recorded any other information when I tried to place the order.
Dear Mr. Wolfe,
I apologize for any inconvenience you have experienced with trying
to set up service with Sprint. If you do decide to join the Sprint family, I
will be happy to assist you with getting the rate plan and phone that you
Thank you again for contacting Sprint
I would like to talk about possible service with sprint.
Please call me .
Thank you for contacting Sprint.
I appreciate you taking time out of your busy schedule to write us
and allowing me the opportunity to assist you with starting your new
service with Sprint. If you require further assist please feel free to
us again at Dan@sprint.com
Thank you again
During this time I talked with Valerie , She tried to get me in contact with someone who could help me , but they could not give me the web site prices.
I'm not able to get the same service as advertised online in which I
couldn't prossess online. I need some intervention from someone who can
help. I was transferred from the person you transferred me to was put on
hold for 15 min then asked to call another # . I called the other number and
was told they would get back to me if they could process my order at the
internet prices. I don't feel it should be this difficult
to sign up for service . Can you please help me? After all the time I
have invested in this process I would hope sprint would be willing to
accommodate me with the correct prices . I feel I should be given
something for all my aggravation .
Dear Mr. Wolfe,
I apologize for any inconvenience you may have experienced.
Thank you again for allowing me the opportunity to assist you with
up new service with Sprint. I will check the system tomorrow to see if
you account was completed and I will contact you, as promised, to keep you
Thank you again for contacting Sprint
I have given up all hope of using sprint , Yesterday I received two
calls from sprint the first asking me to fax some information to then
had already given them , the person that called didn't know why I was
the information and was asking me again for the phone number of the
or the account number . Since my order hadn't been processed yet I
have either so she told me to use the order number. I faxed the info
which was an ordeal on my part since I don't have a fax machine . About
an hour after faxing I got another call from someone asking for my account
number , when I told her I didn't have one , she wanted to transfer me
to someone that could get it for me . I told her not to transfer me and if
she needed to get a number she should put me on hold and call that person
herself . I explained some of what had been happing and she realized that
the person who took my order put it in wrong, they put it in as a
not an gov employee . I paused for a moment thinking I should just stop
insanity now ! But she corrected the problem and we were off and running
she said the order was placed ! Ya-Hoo! ,
All day I felt relived of the stress that has been over me for the last
or so . I check my checking account balance and the amount that was
upon was charged to my bank . Great !
Life was good !
Then this morning at 8:00 am ( I work third shift so I was sleeping ) I
received a phone call from sprint asking to verify some information to
complete my order . She said they needed my ssn # again and date of
I have given this information already 4 times . Not to mention how many
times I had given out my ssn # to try to resolve the first problem . I
promptly told her to cancel my order . she responded with why ? I didn't
feel like telling the whole story , so I didn't . She then offered 25
dollars off my bill . I said no . My order is now canceled and short of
sprint giving me phones for free and completing my order in one phone
which I believe is impossible for sprint) . A response from you Valerie
would be great.
However I would love a copy of this e/m to make it to someone of
at sprint (not to say your not important you have been the reason I have
stayed with it this far.)
Dear Mr. Wolfe,
Thank you for contacting Sprint. I understand your frustration and
appreciate you allowing me the opportunity to resolve this situation
trying to obtain service with Sprint. I will check into this matter and
will contact you again tomorrow. If you have any questions or concerns,
please feel free to contact me at 757.223.3465.
Thank you again for contacting Sprint
Dear Mr Wolfe,
Thank you for speaking with me today, I apologize I was not able to
accommodate you on getting your account set up. In the future if you
decide to come to Sprint please feel free to call me at 757-223-3997 so
that I can set up your account properly.
I appreciate your patience in this matter.
Tiffany offered me $ 25.00 off my first bill and said she could get my account up and working. I chose not to sell my soul for 25 dollars.
I have since tried to set up the account again and much of the same run around I have been in touch with the executive board and with corporate sales Lisa was helping me last week , I went to a sprint store per her request and was not able to resolve the issue of the price for the phones . Lisa was unable to change the prices even at her end . She agrees that the web site prices are valid and that is what I should be charged so she contacted someone else who was supposed to be able to correct the problem . but they called me back telling me they were unable to address the problem since they could not change prices in the computer , So I called Lisa back and left a message , still no phones no service . I wish Dan Hesse would call me maybe he could do something? I'm thinking it would be easier if sprint just gave me the phones.
ATLANTA, GEORGIA -- I am emailing you on an ongoing problem with customer service honoring their promise. Back in July (13th-20th) I received a call from customer service telling me that I was a premier customer and I could add a line to my account, during the time I was considering changing my plan to a family plan. The customer service went on about a port in promotion and I would receive a credit of monetary value on my account if I ported in my wife line. The next day I was contacted again by a Sprint rep, so I started the process to add my wife to my account under a family plan. I inquired about an upgrade on my phone 404.xxx. xxxx and the import promotion. I was told I could upgrade my phone and also I qualified for the import promotion. Days later I called back to confirm what was said after we added her line, and that's when things started changing about what was told to me. I spent hours on the phone talking to countless customer service reps and escalating managers. Finally it was settled that I would receive the port in promotion and an upgrade after September. (Please read all the notes)
On October 18, 2011 I went into an authorize agent store and inquired about a phone and the representative in store stated that I wasn't eligible for an upgrade, and I responded to him “look at my notes”. The manager said this was an agent store and I would have to call customer service. I called customer service and the I was advised I was not authorized and there were no notes, I immediately ask to speak to a supervisor due to my past experience and the supervisor saw it was noted I could upgrade in Sept of 2011, but about my port in promotion it wasn't clear so he transferred me to the appropriate department. (Please read the notes)
From here on out it was strictly management and I thought the matter would be resolved at this level. I mean I was promised something for my business and I was simply calling in for them to honor it, but I was dead wrong. A customer service rep/manager Hector went back and forth with me even to the point of talking over me, telling me the policy and that it was my fault that I was misinformed. I was so shocked to receive this type of treatment from this level of staffing. I have had management experience in the cellular industry (AT&T, Cingular) and I have never treated a customer with a lack of respect and empathy. I stated to Mr. Hector that I only want what was promised to me nothing more nothing less and it was the representative fault if there was any blame.(never the customer) At this point Hector transferred me to a Mr. Juan (if that was their real names) Juan repeated everything that Hector said and that they are investigating the port in promotion. I was so out done at this point not only I wasn't getting my promised upgrade but now instead of applying a credit to my account for the port in credit they now had to investigate it.
I went on to explain to Mr. Juan that I have had Sprint over three years and have never had a problem disconnect or anything and I was preparing myself to cancel both lines and go where my business would be better appreciated and without a moment's hesitation he was going to begin the process. He didn't offer me insurance, a replacement phone, or even asked why I needed an upgrade; you know trying to help me. Only thing I have received was no based on our policy like robots with no human side. I am so displeased with Sprint and how I was treated. I felt like trash worthless and didn't care to be discarded. I only wanted my phone which would have been a $99.00 HTC for a two year contract. Sprint service is Great but doesn't make up for your poor customer service. I pray you have recorded lines so you can listen to the conversations in July and today.
OVERLAND PARK, KANSAS -- 11-13-2010
I have been a Sprint wireless customer for 4 years and never had a problem until a few weeks ago.
3 months ago I was told by the Sprint corporate store in Nashville that 4G was all
over Nashville and I could upgrade my 3G connection card to 4G since
it was the same price.
They stressed that 4G was all over Nashville so 3G was obsolete and no
longer needed. I then disconnected my existing 3G card which I had
for 2 years and started a new line with the 4G card.
About a month later when I got my bill, I noticed I was charged a $500
overage charge for my 250U 4G card for 1 month of service.
When I called Sprint at least 10 times
times, spending at least 6 hours on the phone, and being transferred at least 2 times on every call, and having to re-explain this whole story every time I called and every time I was transferred, I was told the $500 overage charge was valid by every person I spoke to.
Five times I went into 3 different Sprint corporate stores and was
told that 4G is all over Nashville and especially Nashville downtown
which is where I used the 4G card. Nowhere do they say that there is
no 4G in downtown Nashville or anything about $500 overage charges
since there is no 4G so it switches you to 3G.
I have recorded these conversations with these Sprint store reps and you can listen to them yourself as proof.
I am outraged that Sprint is ripping me off. This is multi billion dollar company. They are lying to consumers. Who knows how many people they are ripping off? I just want to get out of my Sprint contract and get refunded the $500 overage for one month they charged me. I only had this card for 2 months now. If I would have known this I would never have signed up. Sprint tried to deceive me and stick me with a big fat bill. $500 for 1 month of service of their 4G wireless card is unbelievable, I am just flabber gasted by this company's billing practices.
I called Sprint at least 10 times trying to get this resolved, and the answer is always the charge is valid.
Can you believe this?
If I just help one helpless guy not get ripped off $500 for one month of service by this company this will be worth it.
If this is how they treat their long time customers I am not surprised they are losing subscribers and are in danger of going out of business.
This whole campaign of customer service improvement is just window dressing. It's just business at usual, ripping off the customer is job number one at Sprint obviously.
If you don't want to get billed $500 for 1 month of 4G wireless card 250u service, do not get Sprint. That is my advice to you.
I have proof. Listen to the conversations I had with 5 different Sprint retail store salesman in Nashville in 3 different Sprint corporate stores when I walked in.
If you want to do business with Sprint, you better get it on tape. They tell you one thing to your face, and then when you get the bill it's a totally different story.
Watch out when you deal with Sprint.
1 ripped off Sprint customer in Nashville TN
LAS VEGAS, NEVADA -- I was with Sprint-Nextel for about 6 years and decided to move away from the Nextel to much more robust phone features (iPhone specifically). I co-signed a friend at the time in 2006 (my fault on the part of co-signing someone I thought I trusted). When I made the transition to switch to a new carrier for 1 phone, I paid all my termination fees and left the other phone to my friend where he would promise to pay the bills. He did pay for a portion of every months bill but it eventually the portions that were not paid acumalated over the months. Since some of the payments were getting, I was ready to eat the rest of the cost after the termination fees since the amount he was paying was over 80% and the months left would have left the cost of the remaining balance cheaper.
I sure did think wrong. When the time came to cancel when the contract was up, I called Sprint and explained the situation that I was co-signing for someone who was only making a portion of the payment and wanted to cancel. Again, I say that I was willing to eat the cost which was much less than the $200 early termination fee. The phone was canceled for the first time. Little did I know, that he was somehow able to reactivate the phone under my account.
I called Sprint again and spoke with a manager and told him that my account should have not got reactivated without my authority since it is under my name. The manager explained to me that he can activate it with my information. Mind that the first time I canceled, I gave them a new billing address where I would pay the final bill. He was able to not only activate the phone, but change the billing address to his own. So I cancelled the phone for a second time while changing the billing address with 2 SECURITY QUESTIONS and a PIN# (and there is no way of my so-called friend knowing these questions). I expected a final bill within the month to take the pay the final cost. After a month of not receiving it, I called Sprint again to ask for the final bill. They told me that the phone was activated yet again. The security questions that I had on it became invalid because he was able to change that yet again. For the 3rd time, I canceled again. How was he able to change it???
The 3rd time still was a failure. So for the 4th time I had to call to cancel yet again and finally spoke to someone who figured out something fishy was going on but said there is nothing they can do. I realized that I remember he knew someone very well that worked at Sprint but could not recall the name. The person was able to give him my security questions and pin# and call it in like no problem. So he was able to get it activated again with all the information. After finally getting this account closed (I hope), the final bill was still never sent to me but straight to a debt collector. The final bill included 2 termination fees from the reactivation. $200 + $200 + all the activation fees and service fees. So now I am stuck with a huge payment putting a deep hole in my pocket in this down economy.