SS = Sprint Sucks
PORTLAND, MAINE -- If Sprint is similar to other carriers (I've been with them for better than 8 years) we should all call for federal regulation of the industry. Whatever you do, DO NOT TRUST THEIR SALESPEOPLE! The pitch ... read full review2 Replies - Latest reply on 07/12/2013
MIAMI, FLORIDA -- When first visiting Sprint the treatment was good and professional, although after signing their contract any and all complaints go unnoticed, aside for my monthly $200 dollar donations, they now have very little interest in me whatsoever. My wife and I are currently locked in a family plan for two years, and with two worthless "smartphones"!!! Now after signing up I am told that there is no 4G service and their current 3G is extremely slow at it's best, while others around me are racing along the internet I'm stuck twiddling my fingers!!!
I Do Not Recommend Sprint to Anybody!!!
I love Sprint! I have had Sprint (previously Nextel) since 1999. The CS folks are super--almost every time I have called about a complaint or problem, it was resolved quickly and courteously. I just finished a call to remove the equipment protection program. Tried to do it online and wasn't successful. Since I'm removing it at the middle of the cycle, the CS agent offered to take the charges off from the beginning of the cycle. No hassle. No asking me if I'm sure I want to remove it. Nada. That's great Customer Service. As a high maintenance consumer, I have plenty of contact with companies regarding appliances, utility services, cable services, etc. Sprint is definitely one of the best! GO SPRINT! Add reply
LONDON, KENTUCKY -- 2/21/13 09:30am starting to have trouble sending text messages, began to receive (error) messages (failed) network not responding, this lasted the remainder of the day, and also began couldn't retrieve ... read full review
HATTIESBURG, MISSISSIPPI -- In Oct 2012, I put 2 phones on my account, one of which was to be a "hardware swap" with an IPhone. In Nov, when I got my bill, there were over $300 in charges in China. I contacted Sprint and they determined the phone was in fact in China. In Dec, another $300 was charged to my account and in Jan, almost $60.00. Finally, toward the end of Jan, 2013, they reversed the China charges, but charged me $30 a month for Nov, Dec, and Jan. They also advised I would have to pay a $340 early termination fee.
I had already sent them a copy of a work order from Best Buy showing there was supposed to be a "hardware swap on the number. I talked with a customer service manager last week and she said I would not have to pay the fee. This Monday, I got my bill and there was the $340. I talked with another manager and she advised "no one" in Sprint could authorize the cancellation of the $340. I have been a customer for over 13 yrs and spent well over $20,000 during that period.
PITTSFIELD, MASSACHUSETTS -- The worst high speed internet, topped by not being able to cancel my service. When I told the operator I was recording what she was saying she responded by saying I do not have permission to record the transaction. My thoughts are If you have nothing to hide there should be no problem. I just wish I my internet worked before so I could have been better informed. Would not accept their services for free. Sorry to sound so bitter but I think they do this to delay cancellations and to keep billing people. Thanks for listening.Add reply
KANSAS -- I waited 15 minutes to talk to a Sprint Associate at the Sprint store on the Sprint Worldwide Headquarters Campus, to have him tell me that there were only 115 Galaxy phones left and there were 250 plus people in Que. Therefore, they could NOT sale me a phone and/or provide me with a rain-check on this product. The advertisement stated Galaxy S III phones for $49.99, the ad did NOT mention "while supplies last" or "limited supply."
The lack of professionalism and courtesy displayed by Sprint is and has been horrendous! How do you not have enough phones at the Corporate Headquarters while small cities such as Wichita, KS. are telling Sprint customers that they have MORE than enough phones.
For a long time Sprint has shown that they do not care about, nor focus on their CURRENT customers' satisfaction by displaying some of the worse customer service in the industry and chasing new customers as they ignore their existing customers.
In the past I stayed with Sprint due to their competitive pricing. This was the last straw. I have decided to put my money where my mouth is, I proud to say that I am a T-Mobile client! Bye Sprint.
3g service is very unreliable! Works one day, does not work for a week after that! Add reply
Refusal to cancel account
INDIANAPOLIS, INDIANA -- I went to a Sprint store to cancel my account. I was told I would need my PIN. I told them I had no idea what that might be, as my husband set up the account and he could not tell me what it was if he ... read full review2 Replies - Latest reply on 08/10/2013
SAN JOSE, CALIFORNIA -- RE: (408)[snip], Account #: [snip]
Dear Customer Service Representative,
I want to inform you of my dissatisfaction with your service. I have been a customer since [date].
Briefly, the problem ... read full review1 Replies - Latest reply on 10/14/2012
ELK GROVE, CALIFORNIA -- I moved to Sprint thinking their service is better now. I was with them before and they sucked. I did my investigations and they said in my area is the strongest signal. That is what they claim?? I've have at least 2 dropped calls per conversations. And this is my business phone. They still sucked just like before. They claim the signal is strong? They even gave me an Air Rave and fined tuned it 6x's. No good either. I will avoid them all together... they even charged me $110. early termination fee..2 Replies - Latest reply on 09/01/2012Add reply
YELM, WASHINGTON -- After having Sprint phone for 4 years I have had nothing but problems. Sprint continually develops charges that I have no idea where they come from. the latest being 42 dollars which they cannot clearly explain!! They also come up with none existent "over use" charges which they cannot prove "because it didn't happen, and try to charge me. By the way it takes months to get your money back. Another scheme they pulled was moving my bill due date 9 days early, then charge a late fee. Moving the due date will in the end of my contract take away 9 days of phone service I already paid for. I give Sprint a "ZERO" Because of their crooked business schemes!!!Add reply
Worst Service in My Life (I'm 63)
KILLEEN, TEXAS -- Rather than resolve complaints, Sprint left me feeling like a ping pong ball. I switched to Sprint because their unlimited data plan offer beats competitors charging extra for every gig above two.
But ... read full review
OCALA, FLORIDA -- One is better off leaving Sprint and coming back as a new client.. as free phones- waived activation fees are all services offered by Sprint to get you in their greedy hands. Once you are a client you are not treated fairly. Upgrades what a joke... charge an arm and a leg for the newer phone- which will have the same number (then a $36.00) activation fee for what.. we all activate these phones ourselves on line or via phone.. In fact the phone comes with instructions to activate it. What the heck does Sprint do for this fee... absolutely nothing!!!!!!!
Just another way for large corporate to screw people in-fact loyal customers get screwed even more.. customer since 1994 and I have upgraded many many times.. especially when our household that has 5 lines..... I have never ever paid an activation fee for an upgrade.. Just a complete rip off.. I guess Sprint just does not care about clients leaving to go to another phone company... Paying your bill and being a loyal client just means zero- the big fat goose egg to SPRINT!!!!
Poor Customer Service
I just spent 2 hours on the phone with Sprint personnel and my problems were not resolved. In June I placed 2 of my lines on seasonal hold based on information from the Sprint employee that placed my ... read full review1 Replies - Latest reply on 08/04/2012