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198 reviews & complaints.

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Sprint Wifi No Contract Ripoff
Posted by on
Looking over the other complaints about Sprint and their contracts, I no longer feel alone.

Here's what went down with me, and I stress that I am both a timely bill payer and I'm not some crank who's too stupid to read a contract.

I recently purchased a Sony Vaio laptop. It came with a built-in Sprint WiFi service that I could "TRY OUT" for 30 days if I wanted to. First time Sprint user, but I'd heard good things and wanted to try it. I did exactly that, using the laptop to sign up. It was very simple and easy to do. In fact, I even got a Verizon WiFi USB dongle to compare the two services on a business trip. I really liked the Sprint service (which becomes very ironic given how I was treated).

Then I had an issue with Sony that required that I return my laptop under warranty and the replacement (which comes in 2 weeks) could no longer have Sprint WiFi built in (I'm beginning to understand why). Plus, I didn't want a USB dongle if I'm paying for a built-in Wifi.

So, the tryout period ended exactly 5 days ago. I was sent NO CONTRACT. I was sent NO BILLS. I was sent NO EMAILS. I was NOT CALLED whatsoever by anyone, until 2 days ago on Saturday, when I received a collection notice for past due fees of 2 months !! This morning, in my office, a waiting message on my phone was dunning me again from the "collections" department. I was stunned. Never in all my years of service with AT&T and Verizon was I ever smacked around for being late with a bill so fast and so hard. And remember, I'm 5 days late after a so-called tryout period.

So long story short, I searched high and low for a way to contact Sprint customer service (interesting when you don't have a Sprint phone), called them up and explained the situation NICELY. After all, these guys in customer service get all kinds of idiots calling up and playing stupid. So I was extremely respectful. Well, not only was I reprimanded for not paying my bills (which I resent), but I was informed that now I also owed a $200 cancellation charge. WOW !! is all I can say !!

After some discussion, nothing moved, I was switched over to the payment department, handed over my Amex number and... $335 later (!!!!) I was finished with Sprint... forever....

The last time I was manhandled like this to enrich a corporation's coffers, was in the bad old days of the tech boom years (late 1990's) when soon to be bankrupt ISP companies desperately dunned you for bills that were days old because they were about to go bust and desperately needed cash.

I can't help feeling that this is exactly what is going on with Sprint. I could be wrong of course, but this was a very bad way to keep a customer THAT ACTUALLY LIKED THEIR SERVICE. Like I said to the guy on the phone (nicely), why would I ever want to try Sprint again after this kind of treatment??

Adios Sprint!!
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Razzel on 04/28/2009:
I wrote the BBB and Attorney General and have had great service ever since.
janisrose on 01/26/2012:
Even if the President reprimanded them, I will never be their "valued customer" again!!!
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Sprint Rebate Fraud
Posted by on
AUSTIN, TEXAS -- I filed a complaint against Sprint on Sunday, 08 March 2009 with Planetfeedback. As of Thursday, 26 March 2009, this matter has not been resolved to my satisfaction. In fact, this matter was not resolved at all. I was contacted by Sprint on Monday, 09 March 2009. I verified my account information (for security purposes) and supplied the proof of purchase (via email attachment). I was informed that a ticket would be opened and a billing specialist would contact me. A billing specialist contacted me on Tuesday, 10 March 2009. Once again, I verified my account information (for security purposes) and supplied the proof of purchase (via email attachment) for the billing specialist. Instead of acting quickly to resolve this matter that is almost one year old, Sprint began stalling and wasting my time.

Over the next two days I was sent a standard form letter via email, several times, requesting my account information, proof of purchase, and stating their business hours. I had previously verified my account information (for security purposes) and supplied the proof of purchase (via email attachment) on Monday, 09 March 2009 and again on Tuesday, 10 March 2009. On Thursday, 12 March 2009 I was informed that I would need to contact the Sprint rebate department and supply the same account verification and proof of purchase information I had just previously given to two Sprint employees.

Also, I would have to wait 30-45 days for the rebate. 30-45 days. I have already been waiting almost one year for this rebate. I purchased this phone on Monday, 05 May 2008. I should have received the rebate by Monday, 11 August 2008. Fourteen weeks later! However, I did not receive the rebate. I submitted the proof of purchase via postal service several times, then via fax after I contacted Sprint and was informed that they never received the rebate request. Now, almost one year later, instead of Sprint acting without delay to resolve this matter as quickly as possible and ensure that a customer is retained, I am informed I need to resubmit the rebate request again (information that has now been submitted via mailing, faxing, and email attachment) and wait. No, I will not wait. This matter should have been righted by Sprint by Tuesday, 10 March 2009 once I verified my account information and attached the proof of purchase in my email response to Sprint on Monday, 09 March 2009. Sprint should have sent the $50.00 rebate check overnight and given me at least two months of free service to correct this gross inconvenience.

I informed Sprint on Thursday, 12 March 2009 that I would not continue to resubmit information that has been submitted and verified. I informed Sprint that I will not wait another 30 - 45 days for the rebate. I have already waited almost one year! If I do not receive the rebate in 7 business day from today the following will occur:

1. A fraud complaint will be filed with the Attorney General's Office
2. A fraud complaint will be filed with the Federal Trade Commission
3. A fraud complaint will be filed with the Better Business Bureau
4. Another complaint will be filed with Planetfeedback

Again, instead of Sprint acting quickly they stalled and continued to delay in bringing this matter to a close. I was informed the matter could be expediated and I would only have to wait 15-20 days for the rebate. I replied with No and stated again that Sprint has 7 business days to deliver the rebate check. In an effort to ensure that I am not satisfied and keep the money that I am owed, Sprint offered an account credit. I replied with No and stated again that Sprint has 7 business days to deliver the rebate check. On Tuesday, 17 March 2009 Sprint stated that would not be able to fulfill the 7 business day request. I quickly informed Sprint that if I did not receive the rebate check on Monday, 23 March 2009 the following would occur:

1. A fraud complaint will be filed with the Attorney General's Office
2. A fraud complaint will be filed with the Federal Trade Commission
3. A fraud complaint will be filed with the Better Business Bureau
4. Another complaint will be filed with Planetfeedback
5. A fraud complaint will be filed with Ripoff.com
6. A fraud complaint will be filed with TheSqueakyWheel.com
7. A fraud complaint will be filed with MeasuredUp.com
8. A fraud complaint will be filed with ConsumerAffairs.com
9. A fraud complaint will be filed with Complaints.com
10. A fraud complaint will be filed with The Consumer Advocacy Group

Sprint's response only made the matter much worse. They informed me the rebate check would not be delivered in 7 business days and I would have to resubmit the rebate request again and wait.

I have since halted all communication with Sprint because that this company is committing fraud and has absolutely no intention of delivering my rightful rebate.

I will continue to pursue this matter until I receive my rebate and at the very least two months free service for this gross inconvenience.

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Soaring Consumer on 03/26/2009:
You will definitely get results from complaining to the first three.

I am glad to see that there is someone that is willing to pursue this to the end and give Sprint what they have coming to them. Thumbs up to you, fight hard and don't give up.

I voted your review helpful.
Anonymous on 03/27/2009:
I never have understood why these rebates aren't given at the time of purchase, but I'm sure there are plenty of customers who fail to submit them and save the company a few bucks. I would think instant rebates would sure cut down on man hours though.
Daisy21 on 07/14/2009:
They really get you with these rebates. I am a former employee and here is how it works: They give you 30 days to decide if you are going to keep the phone whether it is a new activation, two-yr upgrade or add-a-line. They will wait out the first 30 days to process the rebate just in case you do decide to return or exchange said phone. Then, it takes an additional 8-12 weeks for the rebate check to reach the customer. Make sure of the following: Obviously, the sales rep should staple a copy of your receipt to the rebate form (we always had to print out three receipts, one for you, one for us and one for the rebate); fill out the form correctly and completely; Include your email address to track your rebate and if after 3 months (yeah, a long freaking time) you still have not received your rebate, go back to a sprint store with your copy of the receipt and ask them to fax you in a re-submission. Also, read the fine print as you only have a limited amount of time to send off for the rebate so be sure to send it off as fast as it takes to grab a stamp and an envelope. Usually $50 or $100 is worth it to take extra care in getting it done properly.
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Sprint Nextel Is Disingenuous
Posted by on
LAS VEGAS, NEVADA -- On January 6, 2009 I mailed a letter to Chief Service Office, Bob Johnson, at Sprint Nextel regarding a service issue and to date I still have not received a response. Given Mr. Johnson's obvious lack of concern for customer service it is no wonder the trouble I had with the retail store my original letter complained about. Below is the actual letter written to Bob Johnson describing my issue with Sprint Nextel.

Dear Mr. Johnson,

It is unfortunate that I must write you this letter but it is apparent that Sprint’s retail customer service is inept and unable to provide a resolution satisfactory to my needs regarding the matter to be presented to you.

Over the summer, I began to have trouble with my phone, a Treo 650. The phone would not retain a battery charge for any length of time and I found myself having to recharge it every 5-6 hours. I took the phone to a local repair location, store #1451, where they determined a problem with the battery. The technicians kindly replaced the battery, all was covered under my protection plan, I was happy and on my way.

Less than a week later the phone began to exhibit the previously described problem in addition to arbitrarily and automatically turning on, arbitrarily and automatically rebooting and freezing/locking up to a point where removal of the battery and a reboot of the phone was required to continue use. One or more of which occurred at least once a week.

Recently (past 45-60 days) the problems began to occur more frequently, almost daily and I was missing a number of important calls so I took the phone in again. Here is where the customer service problem begins.

December 5, 2008 - Took the phone into the same repair center I had previously visited and described the problems to the host. At that time, I was given a CD, a user manual, a hot sync cable and told I needed to back up my data and update the software. I took the phone back home, completed the tasks and the phone seemed to work fine for approximately week then began to exhibit the same problems. No explanation was given to what the problem was.

December 22, 2008 – Took the phone into the same repair center, this time I was given another battery and a hard reset was completed. Later that night it was obvious that the phone had not been repaired as it froze somewhere between leaving the repair center and making it home. Still there was no explanation given in reference to the problem.

December 23, 2008 – Took the phone into the same repair center, this time the technicians just took it upon themselves to order me a new phone (Centro 690) without consulting with me or explaining to me what the issue with my phone was. Not to mention attempting to downgrade my phone from a Treo to a Centro, this starting a completely different and new issue. When I complained about both issues, the host had the audacity to suggest that if I didn’t like the Centro, I purchase another phone through Sprint’s upgrade plan in which Sprint would be so generous as to provide me a $150.00 discount off the retail price of a phone but I would be required to sign another two-year agreement.

I am sure you can imagine my frustration at this point. As I began asking more detailed questions and continuing the discussion it was clear that all I was going to get from the host and subsequently the Assistant Store Manager, [snip] was regurgitated corporate spin designed to appease the masses. [snip] and I talked for several minutes unable to determine a resolution that was acceptable to me, she advised that she was no longer able to assist me and that she would request the store manager [snip], to call me to address my concerns. I left the repair center for the 4th time with a broken phone, no clear answer to what the problem is, no resolution at hand and waiting for a call from the store manager. It has now been two weeks and I still have not heard from [snip].

[snip] I have generally been very happy with Sprint as a service provider but this current situation is COMPLETELY UNACCEPTABLE and has me feeling like SPRINT IS DISINGENUOUS!

In today’s struggling economy and competition tight for limited consumer dollars I would think that Sprint would aspire to provide a higher level of customer service, not diminished. In addition, I have been a Sprint customer for at least ten years, purchased a number of phones (with or without your upgrade program), increased my service plan with each purchase or upgrade and continually pay $7 a month (about $840 in the past ten years) for a device warranty/protection plan that, based on my current experience, is worthless.

Bottom-line [snip]; I want my phone repaired and restored to its optimum working condition. In the event there is absolutely no possibility to repair my phone, then I want the option to choose a phone that works best for me, NOT the phone Sprint thinks I should have.

As the Chief Service Officer, I am confident in your ability to resolve this situation in a manner that is satisfactory to both Sprint and I. I look forward to your future correspondence.

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New Insurance On Phones
Posted by on
LUBBOCK, TEXAS -- I have had trouble for many years with Sprint. The first phone I got with them was a silver flip/camera phone I believe called the A620. It never had service, could make calls, or hold a call when I finally connected one. When I took it into the store, they told me their "diagnostic test" said nothing was wrong with the phone. They also told me they got no complaints ever about it. After growing tired of the poor service I buckled and bought a new phone, when I asked if they ever had complaints about my previous phone and the customer service person laughed at me and told me they had never had more complaints on any other phone. So I was being lied to to stay with the phone I had, they wouldn't even let me exchange it for a less expensive one.

Now that I have explained why I have had some distaste for Sprint in the past, let me tell you the latest reason why my disdain has been reborn. Lately I have been less and less angry with Sprint, a couple charges to my account I disagreed with but they seemed for the most part to be getting better(except for the minimum hour long wait every time I have been to a Sprint store, but I digress). I own a Treo 755 and accidentally cracked the screen. I am also insured on the phone through Sprint to have it repaired and or replaced for such incidents. Upon arriving at the Sprint store this morning I was told they don't do repairs/replacements in the store anymore and suggested I contacted the insurance company. I did. After 5 minutes of pressing 1 and 2 on a machine I was finally put on hold for 10 minutes waiting for a service rep.. About that time the call simply disconnected.

So I got online and went to the insurance company's website where I found out that just to have a screen replaced, or whatever reason you may need something repaired/replaced on your phone, you must now pay a $50 deductible. I was under the impression that was what my $5/month was paying for. So instead of just dropping my phone off at a Sprint store where they are fully capable of replacing my screen in 20 minutes, I have to try to work the phone for 4-5 days until a replacement(refurbished) one arrives at which time I will then have to pay more to have the broken phone shipped back to the insurance company, not before having to go up to the Sprint store anyway to have the numbers transferred over to the new phone... Is this a ridiculously poor system or what?

I apologize this review has been so long but I hope that the people at Sprint realize that they DO have competitors, and issues like this insurance nonsense seriously make me consider going and getting an iPhone, which are awesome anyway. Go back to business school Sprint people and re-take the class that focuses on customer service.
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thensider on 09/16/2008:
First off, when you have small issues, try chatting with Sprint online. Usually much faster. Secondly, although the chang ein insurance is annoying, it isn't exactly "new". It IS how most insurance policies work, from auto, to home, to health. Also, I doubt the screen could "be replaced in 20 min. in the store".
trp2hevn on 09/16/2008:
I've had to use the insurance on my Nextel before. I knew about the $50 deductible when I agreed to get the insurance though (it mentioned it in the paperwork I got). When they sent me a refurbished phone when mine quit working, they also sent a prepaid mailer to mail back the defective phone to them. Of course the new one they sent me had the same problem so I had to contact them again. They sent another phone along with another prepaid mailer. Went through this like 3 or 4 times having the same problem with each phone. Finally, they sent me a brand new phone. Since all this happened before the 30 days of the original claim, I only had to pay the deductible once. I think the insurance provider is a separate company so that might be why they wouldn't do it at the store. Maybe the manufacturer wouldn't give them credit since it was damage and not a defect.
D. Aliff on 10/24/2008:
I have had Sprint for about 6 years now, since I was 15 years old. I have had the Sprint 'insurance' on my phone since I signed up for the service.

There has ALWAYS been a $50 deductible. It is stated in the terms & conditions that explain the 'insurance' service. There is a deductible with any type of insurance, Sprint's is no different.

The reason they didn't repair your phone there is because they don't repair those types of problems in store. They probably don't have a technician qualified to work on the phone on duty, and even if they did, they probably don't have a Treo 755 screen lying around.

They didn't replace your phone in store because the procedure is to replace your phone with a refurbished model (also in the T&C), which they probably didn't have in stock either.

Look at it this way. You can pay $7.00 a month and a $50 deductible when you lose/break your phone, or you can not pay anything a month and then pay $450.00 when you lose/break your phone.

What's the better deal?
veronicadlr on 04/26/2009:
I have a sprint phone and recently my screen was turned upside down for a reason I am unaware of, but there is a store here that fixes those types of problems and since I have insurace on my phone they did not charge me to replace it and it only took about an hour.
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Horrible Reception, Mysterious Charges, and Phantom Phones, Oh My!
Posted by on
CHARLESTON, SOUTH CAROLINA -- I have been with Sprint since 2002. They were the best, and I would sing their praises. Most of family and friends even switched to Sprint back then.

Now since they merged with Nextel, it's just been money down the drain. It would probably take a small novella to write down all the problems I've had with this company, so here are the main ones.

My first phone that was Sprint/Nextel was horrible. The microphones and speakers went out in about three months, and I had to pay $50 each time for refurbished phones that would have the same problem afterwards. They also downgraded me because I had a limited edition phone at the time that they claimed they no longer had, even though when I visited next week to pick up my phone, I saw someone activating a new one at the store.

After having to change my phone number with the same phone, they renewed my two year contract when they said they would not, and took away my coming up 2 year rebate on a new phone. Even with my receipt from Best Buy showing that I bought the phone 2 years before, I had to fight for another year and a half just to get a $75 rebate, which I would have gotten at that time anyway. I bought another phone which had the same problems. Next phone, same thing! In fact, after I bought my Katana II, I was told by an associate that they were such awful phones, they immediately made the Katana Deluxe. With this phone not only did the speaker eventually go bad, but I would never receive calls and miss out on important voicemails and text messages. However, Sprint said they would check the "coverage" several times, but always told me it was alright, so I was either lying, should get a whole new phone at wholesale price, or should add an extra line to get a free phone, and just not use the original.

Sprint does not stand by their products, and should be able to upgrade you if it is a reoccurring problem. Not only that, they shouldn't try to renew your contract behind your back for every little thing. I had them renew my contract for 2 years when I called the inquire about canceling my contract. That was about the only thing they had ever fixed for me. However, that's not even the worst of it.

Throughout my contracts, I would notice from time to time that they said I ran over my minutes when I did not. Twice they had charged me for Sprint Mobile to Mobile minutes, even though I already paid the $5 fee to have them. More often than not though, a Sprint representative would tell me that BOTH my phones were sharing minutes, and that the second line had gone over in the minutes. Now I had NEVER gotten a second line, as I had always declined when they offered it to me as a "solution" to my non-working phones. My bill given to me would never show a second line, and so they would always take off half the charges at least, and apologize for the mix up.

The Sprint Store closest to me was also never helpful. They are always extremely rude and their "tech guy" is always "out to lunch" or "it's not his day to work." So several times I would have to drive 30-45 minutes out of my way just to be told they'd have to charge me for a refurbished phone or they couldn't help me.

I am no longer a Sprint Customer. I just canceled my plan. I knew since I was almost up in my contract, at least a little more than halfway, that my early termination fee would be $150. Of course they would not waive it for me being unable to use my phone in my own home, but then they told me it would be $200! I tried to stay on, but eventually got so fed up I just told them to cancel it because I couldn't take it any more each month.

Now I have gotten my bill and it shows two termination fees, one for $150, one for $50. Once again, I was told it was because I had two phone lines! When I asked why this problem kept occurring, the girl I was on the phone with immediately backtracked, and said she made a mistake, and that it was a computer error that split up the costs of $200, and she had no explanation besides "she wasn't looking at my account, so she only assumed because of the bill there were two phone lines." So I asked for the extra $50 to be taken off since they were mistaken again, as well as the government taxes. She also said she could not take off the government taxes they applied (the 911 and county taxes) despite that this was a ETF, and not a phone bill. She eventually took $15 off because "she could only do it for one line" and once again I asked why she kept referring to me having two lines. She quickly backtracked again.

I hung up after she credited my account and got another agent. She, as well as a male supervisor, also mentioned two lines, then quickly backtracked. That happened about ten minutes ago and I am still wondering about the second phone line that would come up, especially since I have been fighting identity theft for several years now. It is a scary thing to think about, but I will never suggest Sprint/Nextel to anyone ever again.
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MSCANTBEWRONG on 09/11/2008:
Hi Genesis...my fellow Charlestonian...sorry to hear of your issues. I've had the same issues with Sprint...hubby used to work for them...that was even worse. I've used GE for quite some time and they tend to last 5 to 7 years before I encounter any type of issue or just want to change for the heck of it...
Daisy21 on 07/17/2009:
They shouldn't have charged you for your speaker and mic malfunction unless there was water or physical damage evident. The phone is under a 1 year manufactures warranty which sprint has to honor now. Why are representatives and technicians in-store being so dishonest?!?
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Horrible Customer Service
Posted by on
This is the Email I just sent to sprint, Watch nothing would get done about it.

June 4th, 2008

I have NEVER experienced HORRIBLE customer service in my life both in your stores and on the phone. I went to a sprint store to unlock an old phone of mine. When I got to the store in FOLSOM, CA (on blue ravine rd) it was 2:30 pm and the door was locked!!! There were people on the inside just chatting away either on the phone or with each other. When I knocked on the Door, they just waved me off. Just like to go away. I kept knocking and still they ignored me. This cheesed me off greatly since I walked 2 miles to get there!!! I decided to call customer Service and complain. That did me a lot of good. I called several times from my call and home phone trying to explain what happened that that I wanted to make a complaint. The first operator I talked to acted like oh well they would transfer me to the dept that handled that, but was PURPOSELY HUNG UP ON!!

I called back and got and Indian woman with such a heavy accent (probably an outsource on- thanks for taking away American Jobs) I could not understand her at all. She too transferred me to DIRECTORY. I called a third time from my house and the gentleman told me there is internal issues about this and he would help me, he said he would put me on hold to search for the right place to transfer me and HUNG UP ON ME AGAIN. Is this what you have your CSR people do when they get a complaint? Just to keep the complaints down? Your customer service has gone to hell!!! BTW when I started with You back In 2001 I had a plan for 39.99 that had 1000 minutes on there!!! when I upgraded my phone I was FORCED against my will, to change plans!!! Now I get less than half that for the same price and HORRIBLE customer SERVICE.

If Something is not done or rectified , It would only be my pleasure to blog about this on every site I can think of (one site I boast have over 2 million readers). AND YES I WISH TO MAKE THIS A F O R M A L COMPLAINT. I am sooo tired of this and so are your other customers, no longer will I tell people how great you were, now just how badly you have gone down HILL. Maybe I should hit the next stockholders meeting and let them know since I do own your stocks (now dumping most of them because of this!!!) I am tired of jumping through your proverbial hoops in hopes that your uncaring and incompetent staff may handle these issues.

I may even try asking all my reader not to pay their bill for a month or two just so you may THE POINT!!!
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the2ndflood on 07/17/2008:
If you want any true help, skip Customer Care and go right to Sprint Executive Relations 1-866-727-0665. They do have an email address boardinquiries AT sprint.com. Replace the AT with @. I don't want them getting spammed by Spam-Spiders.
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Want Resolution To Your Complaints?
Posted by on
If you have been dealing with Sprint/Nextel and not getting resolution file a complaint with the FCC. You will actually get an English speaking person that understands your bill and can make adjustments to contracts without extending them and refund money. I actually got a letter from sprint with a specific person and case number to address my problems.

I have had many many problems with sprint and their customer service but nothing compares to what I have been through with them since October.

In Oct 2007 I renewed my 2 phone contract and added a 3rd line. My original contract was $89.99, the 3rd line was supposed to be an additional $9.99, when my bill came they were charging me for two $89.99 plans instead of $89.99 + $9.99.

I have called every month since October to get this resolved, I actually was on hold for 2 hours and 15 minutes one of those times. Every single month a rep would tell me things were resolved and every time my new bill came I was still being charged. Each month I was disconnected, placed on hold for excessive amounts of time, I was told by one rep that my bill couldn't be changed, that I was stuck with two $89.99 plans. I was yelled at in some foreign language by a rep that insisted my bill was in fact correct. I would say in the past 5 months I have been on hold or talking to sprint for at least 15 hours.

The latest problem, after they supposedly "fixed" my plan is that I no longer have free sprint to sprint minutes so I am being charged to call my husband. A 10 minute call to him costs $1 for his line and another $1 for my line...on the same bill!

My husband has gotten to the point that he wants to hide the sprint bill because when it comes it means I will be on hold for hours trying to resolve it once again. Right now I am dealing with someone that was assigned to me, which means I can get right through and she is really trying to resolve the problem, which I appreciate, but it took an FCC complaint to get this attention.

When Oct 2009 comes I am cancelling, I will not spend one extra minute with sprint. I have been a customer for 7 1/2 years and right now I swear I would flush these phones down the toilet and not have cell phones period if I could get out of their contract without the fees. If ANYONE at sprint customer service could have been honest with me within the first 30 days of my contract I would have cancelled then but isn't it nice that we are now beyond that time, still having the same problems but trapped in the contract?

I feel like I am being held hostage because I refuse to pay their fees and I value my credit rating.

I have never been treated this bad by ANY company, I can't even describe how much I HATE SPRINT!
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Customers Come First Sprint !!!!!!
Posted by on
JOPLIN, MISSOURI -- Letter Sent to Sprint Today 02/21/2008:

To whom This May Concern: Or NOT
In other words to anyone that cares they are losing several customers including me.

Your customer service is at its worst.

I have had several experiences in which I have been disconnected. Each and every one of them has been because your system tells me one thing I pay then your company turns off my phone because the balance wasn’t paid.

In one instance I was on the phone with my mother (who now has passed) talking with her about my uncle who was just diagnosed with colon cancer. I owed 6 bucks
Another instance I asked to disconnect my secondary phone, the person said they would be right back to me, geee I waited and I waited no call. I went to use my phone and she had disconnected my Primary number. I have tried to be nice but to no avail I kept getting irresponsible people, so called helping me only to find out they just exasperating the problem.

Now I get up very early yesterday morning ( Feb 21, 2008 only to find I have been disconnected once again. I called and was told no one was in the office until certain hours. Then I tried once again to use your so called online service, most the time I cannot you see I drive a big truck and cannot always be online or even stop because I haul hazmat materials. Like I said I tried to get online and all the passwords your having us use is getting complicated even for me. ( I have operated computers for 30 years). I can only imagine what the normal people are going through. I finally found out that your company is guessing what my next bill is going to be based on my pass use and disconnected me. Because even the customer service person couldn’t tell me why I was turned off. But did tell me if I paid 43.90 the service would be restored. Then I could call back when I received my bill in the mail and talk it over with them. Excuse me I just said I’m on the road hummm Only he failed to tell me that this would only restore my service for one day because you see this am I went to use my SPRINT phone once again and once again. It was turned off. I am livid.

These and similar experiences have happened over and over again so many I can’t remember. You have over charged me, you have charged me for two phones when I called and reported my phone stolen, and was supposed to only be paying one bill with a family option. I have been switched to another plan only to find out if I hadn’t noticed the change and called then I would even be able to keep my plan I wonder how many customers you screwed out of that one.

You people have got to realize your dealing with actual people, people that take a shower, watch TV, and have hardships just like you.

I have been a SPRINT customer for at least 6 years. I am ashamed to recommend your company to any of my friends anymore. I will not boast about your service, your connection, your internet, or your pricing because you see it doesn’t matter anymore. You have lost one good customer with many more to follow just watch your stock you will see. Cell phones are expendable and are not a necessity of life.

Thanks but no thanks to Sprint.

Geee I think I’ll have a big bumper sticker made that says, just that, then put it on my big truck, running all over the country, telling everyone my experiences with Sprint over the CB. Lots of GOOD advertisement there. NOT
March 10th UPDATED>>>>>>>>>
Last Month I called and tried to cancel my so called account but to no avail. As I was transferred to disconnect. The kind ladyon the other end was but more than willing to help me work this out. As I had been such a great customer for all these years. ( Don't jump for jo just yet) As we were discussing this matter she finds out that when I had all the trouble and they disconnected my promary line, they failed to actually assign my phone a plan.................
So she was going to credit my account with the 84.00 they told me I was behind and also credit my account with 207.00 for back charges they should not have charged me for in the first place.....
I received my bill in the mail today and Low and Behold they have not credited me with the 207.00 but charged me once again for 207.00 I should have been credited. I'm about ready to loose it big time. I have no idea whom to call. I NEED SOME SERIOUS HELP HERE PLEAASSEEEEE HELP ME......IM DROWNING IN SPRINT F U 'S

Not your customer for long,
Linda Moody
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chris513 on 02/22/2008:
I received a text message from Sprint the other day saying it's website would be down until the 21st of Feb. I haven't checked yet, but it should be up and running now. That might be the problem you were running into. If you have had bad service from Sprint for 6 years, maybe you should consider another carrier...
Mssmoody on 02/23/2008:
Hey Chris I figured it out after I called to cancel my plan all together. After yelling at the customer service person for a while trying to figure out why I'm once again being charged so much money. She transferred me to Disconnect. I was mad as hell. Well the disconnect person informed me that when I canceled my seconddary phone, and they accidentally disconnected my primary phone, they inadvertently forgot to put me on a plan therefore I was paying per minute charges. She credited me first with 100.00 to get me turned back on. Then credited me with 207.00 overpayment charges. Then put me on a plan I don't want for 79.00 that's 2000 with a 10% discount. I have ordered a Verizon phone anyway I'll keep both for a while once again. This has been an ongoing problem with them since I have had my phone. I have to go into a tizzy fit then and only then do they listen. Thanks for trying anyway. Oh as far as internet goes they just have tooo many passwords for me to keep track of. Internet was up and working. thanks Linda
T-Double on 06/10/2008:
Sprint has idiots working for them that probably make 6.50/hr ad the job to them is just a step up from "Do you want fries with that?" They can't even tell me what my plan includes.
the2ndflood on 07/17/2008:
P.S. If you want any true help, skip Customer Care and go right to Sprint Executive Relations 1-866-727-0665. They do have an email address boardinquiries AT sprint.com. Replace the AT with @. I don't want them getting spammed by Spam-Spiders.
Anonymous on 09/27/2009:
Cancel the account. Just cancel the account. Is your dad at home? My dad? I'm 31 years old. Just cancel. the. account.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Poor Service and Poor Phones
Posted by on
Rating: 1/51
MICHIGAN -- Over the last year with Sprint my daughter has had 8 different phones from HTC Evo to Samsung 3. She lives and goes to school at MSU and here phones dropped calls, had ghost conversations, texts that would not go through, texts to people she did not send, garbled reception or no service on MSU campus. They have put us off all year saying they were improving the towers and the latest is December 26th for the improvements to happen, After multiple hours on the phone with Customer Service in California, A long way from Michigan, they say call back again if the issues are not resolved by December 26th. I have spoken to an engineer, supervisors and various representatives and each one says your service is not bad enough for us to do anything. The safety of my daughter and a kidney transplant hang in this "not bad enough service" balance. We pay for the premium service and get an I'm sorry. for service and advised that unless we sign another contract and pay for upgraded phones they can do nothing and don't guarantee that that will fix our problems. What happened to service to the customer.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Useless Device; Horrible Reception; Data Is Non-Existent; Stuck W the Devil
Posted by on
Rating: 1/51
RALEIGH, NORTH CAROLINA -- Sprint is absolutely the worst company I've ever had to deal with. Their service was decent my first 6 months, after that the reception is horrible, drops calls. I don't receive calls (but multiple people say it rings), my voicemails and text messages disappear and my "unlimited data" is like getting all you can eat rice but having to eat it one at a time.

Sprint is an absolute joke, I thought T-Mobile was bad, I would trade for my Blackberry and service with T-Mobile back any day.

I've spoken with a representative from Sprint just about every week for one problem or another, all they tell me is that Sprint is "upgrading the towers" but it's been out for 6 months!

--"Sorry your service is useless for (blank) amount of time, but it will be worth it in (an unknown amount of time) and the service will be what you actually paid for, but we'll credit your account $15 dollars this month since you're a valuable Spring customer."--

Valuable to WHO? Valuable to Sprint's bottom-line, they charge for a service that they can't provide. What an awesome business model. If anyone out there is filling a Class Action Lawsuit, I'm in. Something needs to be done to this scam company to give their customers a way out being scammed monthly for services they are unable to provide.

I hate Sprint.
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Old Timer on 08/29/2013:
Your class action will make some bottom feeding attorneys a load of cash. You and the others listed in the suit will get a $10 coupon to spend only at Sprint. It won't even apply to the service bill. You will have to spend a couple hundred dollars to use the $10 coupon. Cost to Sprint? Nothing, they will actually make money from the coupons.

Keep taking the $15 adjustments and try to make their lives miserable with listening to your complaints. Its only fair after how they treat you.
wowiswowspelledbackwards on 08/29/2013:
I know this doesn't help but the reason why sprint service has gone to shoot lately is because they are (finally ) upgrading all of their towers to 4G/LTE. WHEN a tower is worked on the whole tower is taken down and the load of cell phone reception that tower was supporting is transferred to the next closest tower....... which then overloads that tower. Unfortunately until the upgrades are completed it is going to keep running horribly. Which is why Sprint should have done this 5 years ago and not waited until the last minute when 3G was becoming obsolete!
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