MICHIGAN -- Over the last year with Sprint my daughter has had 8 different phones from HTC Evo to Samsung 3. She lives and goes to school at MSU and here phones dropped calls, had ghost conversations, texts that would not go through, texts to people she did not send, garbled reception or no service on MSU campus. They have put us off all year saying they were improving the towers and the latest is December 26th for the improvements to happen, After multiple hours on the phone with Customer Service in California, A long way from Michigan, they say call back again if the issues are not resolved by December 26th. I have spoken to an engineer, supervisors and various representatives and each one says your service is not bad enough for us to do anything. The safety of my daughter and a kidney transplant hang in this "not bad enough service" balance. We pay for the premium service and get an I'm sorry. for service and advised that unless we sign another contract and pay for upgraded phones they can do nothing and don't guarantee that that will fix our problems. What happened to service to the customer.Add reply
ALSIP, ILLINOIS -- The entire company of Sprint is a piece of [snip]. Their customer service is a joke and they have no consideration for the customer. I have never had such an issue with a company. They are ranked the second worst customer service in the world and I can only shudder to think what the worst company is actually like. If you can avoid them please do so. I hope they go out of business one day for their ridiculous practices.Add reply
Sprint Is a Horrible Company
SANDY SPRING, MARYLAND -- My phone screen black out when. place my phone down on my dresser. went to pick it up latter and noticed the screen would not turn on. did not know what was wrong with my phone because the screen was ... read full review
Sprint is the worst service ever! I want to let everyone know to never get their service. They suck and they the don't care what happens to your phone service or phone. The will not help you. Add reply
Network Outages and Empty Promises
LITTLETON, COLORADO -- Up until two months ago, Sprint service was pretty decent, now I can't make a phone call from my home without dropping calls every few minutes. I called Sprint service and was told that it was my phone. ... read full review
Very irritating how I can never get on the internet. I wait so long I end up having to restart my phone. .. no service and dropped calls like crazy. I had broken down with my car and had no service to call a tow truck. Forget about Facebook and YouTube never finishes loading. Seriously want to throw this phone and stomp on it. Needless to say I'm done with Sprint. Sorry Add reply
Currently travelling overseas and I cannot receive nor send text.
I've called customer service several times since a week ago and NOTHING has been done to resolve the matter - problem still persists - have been calling every day to check on status and again NOTHING - just going through vicious circles with customer service and continuously being lied to as they keep telling me that they are working on it, but here we are, a week later, and NO RESOLUTION.
I STRONGLY DO NOT RECOMMEND SPRINT - WORST CUSTOMER AND TECH SUPPORT EXPERIENCE EVER!!!!!!!
GAINESVILLE, FLORIDA -- I started with Sprint Oct 7 2010 and canceled my service Oct 2012....when I spoke to a manager she advised me that I have prorated fees I was shocked because I wasn't never made aware of this after minutes ... read full review4 Replies - Latest reply on 08/05/2013
INDIANAPOLIS, INDIANA -- I'm having a problem with Sprint . Either the call is dropped or broken. I cannot even receive my voice mails. I had to drive 8 miles today to make a call because anywhere closer to my house and the call was dropped. I live in Indianapolis in zone 46240. This problem has been going on for more than a month. When I have called Sprint to complain they say that they are working on the towers and that we will get good service in the future. They cannot say exactly when. My question is whether I am bound to the contract with Sprint since they have given me less than minimal service in the last month? I believe they will fix their problem sometime in the future or go out of business. I am just not willing to wait for that time. I also believe I should be entitled to a refund for the last month.Add reply
ILLINOIS -- I'm so tired of dropped calls from Sprint along with no data coverage. However, every time you call customer service they will always tell you they already have a couple of tickets on this and will be fixed within a couple of weeks. Friends and myself have been listening to this bs for the last seven months in the Chicagoland and Northwest Indiana area. Can't wait for my contract to end with this sorry company.Add reply
Sprint is the worst service I have ever had. I been dealing with them for months on issues my phone is having, dropped calls, no internet connection, blocked calls and no one at Sprint will do anything about it!! Add reply
SS = Sprint Sucks
PORTLAND, MAINE -- If Sprint is similar to other carriers (I've been with them for better than 8 years) we should all call for federal regulation of the industry. Whatever you do, DO NOT TRUST THEIR SALESPEOPLE! The pitch ... read full review2 Replies - Latest reply on 07/12/2013
MIAMI, FLORIDA -- When first visiting Sprint the treatment was good and professional, although after signing their contract any and all complaints go unnoticed, aside for my monthly $200 dollar donations, they now have very little interest in me whatsoever. My wife and I are currently locked in a family plan for two years, and with two worthless "smartphones"!!! Now after signing up I am told that there is no 4G service and their current 3G is extremely slow at it's best, while others around me are racing along the internet I'm stuck twiddling my fingers!!!
I Do Not Recommend Sprint to Anybody!!!
I love Sprint! I have had Sprint (previously Nextel) since 1999. The CS folks are super--almost every time I have called about a complaint or problem, it was resolved quickly and courteously. I just finished a call to remove the equipment protection program. Tried to do it online and wasn't successful. Since I'm removing it at the middle of the cycle, the CS agent offered to take the charges off from the beginning of the cycle. No hassle. No asking me if I'm sure I want to remove it. Nada. That's great Customer Service. As a high maintenance consumer, I have plenty of contact with companies regarding appliances, utility services, cable services, etc. Sprint is definitely one of the best! GO SPRINT! Add reply
PITTSFIELD, MASSACHUSETTS -- The worst high speed internet, topped by not being able to cancel my service. When I told the operator I was recording what she was saying she responded by saying I do not have permission to record the transaction. My thoughts are If you have nothing to hide there should be no problem. I just wish I my internet worked before so I could have been better informed. Would not accept their services for free. Sorry to sound so bitter but I think they do this to delay cancellations and to keep billing people. Thanks for listening.Add reply