Sprint Nextel - Page 4

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1.2 out of 5, based on 67 ratings and
198 reviews & complaints.
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Network Outages and Empty Promises
Posted by on
Rating: 1/51
LITTLETON, COLORADO -- Until two months ago, Sprint service was pretty decent, now I can't make a phone call from my home without dropping calls every few minutes. I called Sprint service and was told that it was my phone. When I told them that it worked everywhere else in Denver without a hitch. Then they admitted that it might be a network problem, but that they could do nothing more than enter a problem ticket. Then when I complained that my service was poor and I wanted some bill consideration, they stated that they are not obligated to provide service on a consistent basis. I escalated the service request and got the same run around, with promises that they would call me back, but never calling back. Finally, I got a supposedly high up executive after e-mailing the vice president of customer service. She said that this type of service was not acceptable and offered me a $5 discount for four months - I was underwhelmed. She also promised to call me back after "checking into it". To date - no call back.

The bottom line, if you want customer service when you cell service has a problem, don't call Sprint; they obviously couldn't care less if you have service or not - they have you on a contract and will charge you huge fees to end your contract, even if they aren't delivering on their promise to provide you service. Final bottom line - Sprint wireless = poor service!
     
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Lawsuit
Posted by on
Rating: 1/51
GAINESVILLE, FLORIDA -- I started with Sprint Oct 7 2010 and canceled my service Oct 2012....when I spoke to a manager she advised me that I have prorated fees I was shocked because I wasn't never made aware of this after minutes on the phone she stated she will cancel my account and no fees or bills will be charges to my surprise a payment was sent to collections on July 2013....? I called and they stated I have to pay I don't believe this is fair because when you first start with Sprint they state it will be for 2 years. What most people assume is that what will happen is they will connect with Sprint January 4 2010 and their service will automatically end January 4 2012 but not that's not true they will continue to bill you. How in the hell am I being charged for a bill for October that I must pay in November when I canceled my service in October? Shouldn't my last bill be in October? I asked the manager today July 15 2013) if she have the recorded calls on file to show exactly what this person told me about me not having to pay any more money....she stated not all calls are recorded...that doesn't make sense, if someone takes you to court due to false recorded information how can you prove that...you can't....I

f the lady would've given me correct information on October 2012 that I will be charged still my funds would've never went to collections...they need to be held responsible for their actions...and their services is very useless do not make the mistake and connect with SPRINT.....
     
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Soaring Consumer on 2013-07-16:
Send a letter disputing the debt to the collection agency via certified mail. The collection agency has 30 days to investigate and respond.
John Nicholson on 2013-07-16:
Yours is but another in a long line of complaints about Sprint. They seem to take fraudulent charges with no apparent reason or explanation to new heights. Best for people wanting cell phone service to avoid them.
stephanie on 2013-07-29:
I appreciate my Verizon service.
londra on 2013-08-05:
Don't sound right...they charge/bill you in advance for service. That first bill is huge..so how in the hell can you have residual fee after two year contract???? Well there are lawyers out there collecting complaints to see if a class action suit is warranted.
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Sprint Service Sucks Stay Away
Posted by on
Rating: 1/51
PHILA, PENNSYLVANIA -- I upgrade my phone to a new s4 5 weeks ago.. After numerous phone calls, wasted hours of my life on hold, and being sent to 2 service centers, one an hour from where I live, I was told I had to go through Samsung that it was not a Sprint issue... The service reps I spoke with all told me different things and promised to get my problem resolved, but they all turned out to be minimum wage idiots and could not help me at all..

I just re-signed with Sprint as part of my upgrade and regret my decision..

Stay away from this provider... They make it so it takes a good 20 min on hold to speak to a human about your problem and they are useless!!!!

I plan to pass my message on to every blog, website, Facebook, public location, that I can.. I have never been treated so poorly from a company..
     
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6 Weeks of Dropped Calls on 2 Cellular Phones
Posted by on
Rating: 1/51
STOCKBRIDGE, MICHIGAN -- Beginning Thursday March 21,2013, both of our cell phones in the same household started dropping calls. This happened consistently on almost all of our calls until we discontinued service on May 5, 2013 because it was causing both my husband and I a lot of stress; we switched to Verizon. In a ten minute call the call would drop every minute or less, until we gave up on the call. We contacted Sprint approximately 10 times in that period and did everything that they suggested doing to no avail. Then they said the cell towers were going through renovation and that they would be ready in 3 days. We were told this on 3 different occasions. They said that service would get better in the future. A friend told us that Sprint said that the towers would not be ready until August. I'm happy that service is supposed to get better in the future, but what about now? Finally on May 4 we switched to Verizon. I paid my final bill today of $98.67 after it was put into collections, but I am paying the bill under protest. The service from Sprint is really terrible and in my opinion, the customer service reps are not very honest in their responses.

We are in a rural area and the service with Verizon is better, but not perfect. At least Verizon suggested getting a used Network Extender that works well in the house and gives us a few more bars and has improved service greatly. We don't get dropped calls, only a few missed words occasionally, which is a great improvement.
     
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No entitlement attitudes please on 2013-07-18:
It took my 4 days after switching to Sprint from Verizon to realize they stucked more than a Hoover vacuum. By the way. . Your "extender" is only a VOIP adapter. ..google it so you know what it means
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This Company Is a Scam!
Posted by on
Rating: 1/51
SAN DIEGO -- Sprint is a scam. Stay away from this company. Sprint never got my bill straight. They over-charged me for additional services that I initially was paying as part of my plan. Hence, calling customer service was not useful. Three billing cycles passed by and the same issue. The reimbursement never occurred for the overcharges. I must note that the associates at the Mission Valley store (in San Diego, CA), are bewildered of their plans. This is what caused this misunderstanding, the lack of knowledge from Sprint associates. As a result, I canceled this BS service and switched to BoosT Mobile, I get better service, and 4gLTE. Something I never got with Sprint. Like I said, stay away from this company and save your money!
     
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Soaring Consumer on 2013-06-28:
FYI Boost Mobile is a subsidiary of Sprint.
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Under Phone Contract- Dropped Calls
Posted by on
Rating: 1/51
INDIANAPOLIS, INDIANA -- I'm having a problem with Sprint . Either the call is dropped or broken. I cannot even receive my voice mails. I had to drive 8 miles today to make a call because anywhere closer to my house and the call was dropped. I live in Indianapolis in zone 46240. This problem has been going on for more than a month. When I have called Sprint to complain they say that they are working on the towers and that we will get good service in the future. They cannot say exactly when. My question is whether I am bound to the contract with Sprint since they have given me less than minimal service in the last month? I believe they will fix their problem sometime in the future or go out of business. I am just not willing to wait for that time. I also believe I should be entitled to a refund for the last month.
     
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Sprint's Horrible Treatment of Loyal Customers
Posted by on
Rating: 2/51
SALINAS, CALIFORNIA -- I noticed the extra 100.00 off used phones approx. 45-60 days ago. I informed a friend whom I recommended to Sprint. She wanted that phone as an upgrade. So, when she called, first they told her it was a glitch, then they couldn't find it. When I contacted Sprint, they too told me that they couldn't find it, that I was not seeing what I saw. When I wouldn't go away, they said " oh, that's for new customers only"... After all the lies, time, head ache, effort. One of which Sprint did not respond to me for almost a month...not until I contacted them again and informed them that I would be writing to the corporate office. Now some guy says they will wave the activation fee...REALLY? Any first line representative can do that.

For all the lies, games, untruths, waste of my time...this is all Sprint is willing to do?
Most of all being a customer for well over 8 years...this is how I am treated...?

I will give corporate one shot to correct this matter before I jump ship due to their misleading advertisement, poor customer service, and quite frankly their poor cell coverage.
     
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Susan on 2013-06-27:
All cell phone companies operate the same - they don't care how long you have been a loyal customer - they offer special deals to get new customers and that is exactly what another carrier will do get your business.
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Want to Cancel but Was Refused
Posted by on
Rating: 1/51
SACRAMENTO, CALIFORNIA -- I requested cell service from Sprint on 6/10/13 and after receiving the confirmation tried to cancel immediately by chat 6/12 and phone 6/13. I did not want a pre-own phone with a 2 year contract. for that commitment I should get a new phone. When asked to cancel on 6/13 was told I could not cancel because I had asked to open the account and transfer my cell number and the number was in limbo. After asking if I activated the phone today if I could cancel was again told no. I am trying to avoid paying an early cancellation fee of $350.00. I have 14 days but when I asked if this limbo would be resolved in that time he could not tell me. When asked why I could not just cancel since I no longer wanted their service was told no because the phone number was in limbo. Sprint is making it very difficult for me simply to cancel my service and I do not understand why! I became frustrated and asked for the address were I could write the president or someone at Sprint to tell them of my frustration and the experience I had with Sprint and was told NO that he would not give me an address or person to write to. I should not that I had been a Sprint customer prior to this for 10 years and was going to give them another chance but quickly remembered why I had left an after this experience will not be a customer of Sprint again nor recommend them. Thanks for this opportunity to post this comment.
     
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John Nicholson on 2013-06-13:
Write a letter explaining that you cancelled within their time-frame for cancellation and provide details on how, when, etc. Send certified to Sprint corporate(look it up online.) Then send a complaint to the FCC. Look up their web address and they have an online complaint form. Under no circumstances pay a cancellation fee, etc. You might also contact your previous provider and explain you want your number and service back, etc. You are dealing with Sprint---not the most honest of companies.
brad1546 on 2013-08-18:
At any time you had a right to speak to a Supervisor-and get this resolved right then, the day after when you called. That is one of many dishonest and the worse excuses iv ever heard from Sprint.
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Sprint Is by Far the Worse Company in History to Deal With
Posted by on
Rating: 1/51
After paying the regular monthly amount of $37.00 for 18 months, I received a bill for $284.00. When I called, no one could tell me why, just that I owed it. I was transferred from one person to the other and having to repeat my story in full each time. During one phone call I was promised that a supervisor would call me within 48 hours. Two weeks later, I was still waiting. However, I did pay my regular monthly bill.

I called back and after going through the entire process once again, I was told there was nothing they could do except give me 25% off. I agreed to take that and cancelled my subscription with them. When I received the next bill, the 25% discount was not reflected so I called once again. The customer service representative that the person who offered the discount to me wrote that I had declined the offer. Really???

Then the supervisor came to the phone and said there was nothing she could do. She didn't care that there might be a misunderstanding or that the person lied, I'm out of luck. In the meantime, they sent me to collection, even though there were no late payments!!!
     
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trmn8r on 2013-05-29:
I don't understand why you agreed to a 25% discount off a bill you didn't believe you owed 100% of. Maybe I missed it.

They possibly retracted the offer of 25% off when they found out you were cancelling.
John Nicholson on 2013-05-30:
I, too am confused as to why you would pay a bill you say you either do not owe or for which Sprint can provide no justification. Did you look at your bill. It should itemize the amounts due and for what. As for Sprint, from our experience it was common practice for them to tack on charges and provide inadequate customer service. Best to go elsewhere.
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Horrible Coverage, Dropped Calls Even Worse Customer Service
Posted by on
Rating: 1/51
CAMARILLO, CALIFORNIA -- After numerous dropped call and lost signal at my home in the middle of Camarillo,1.6 miles from there cell tower I contacted customer service and after talking with 5 different people they told me it was a phone issue. Since our 3 phones where 2 years old we upgraded to the Galaxy SIII and they worked only slightly better for about a month. Then the same crappy signals and more dropped calls. After numerous calls they said they would send my account out to the review dept. and then they never called back. They now claim that the problem had been resolved and would not issue any credit or let me out of my contract without cancellation charges for all 3 lines. I will keep calling customer service everyday until they change their mind and will write a review everyday too. I live in a town with no buildings over 5 stories and nothing over 2stories between me and the closest cell tower. I can see the tower from my roof top. Every time the wind blows, its foggy or drizzling the signal drops.. sometimes it shows all 5bars of signal and the phones still can't call out.. sometimes it switches to roaming with only 2 bars and the calls go through..

Highly recommend anything BUT Sprint. I'm with the guy that said we should start a class action lawsuit..if only to get them to let me out of the contracts.
     
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josh on 2013-05-24:
Had the same problem and lives Berri close to tower. They gave me an airaid and I have full bars now.
Andrea on 2013-07-19:
Is your airaid still working? Mine is no longer compatible with my modem? Have no phone service for 2 months.
don on 2013-07-31:
Just a few words,drops calls ,no connection,bad incoming calls.
juliana on 2013-08-11:
if you have the old 1.0 AIRAVE it's not compatible anymore, right now the new models are on back order until mid September but you would be able to get one
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