SACRAMENTO, CALIFORNIA -- I requested cell service from Sprint on 6/10/13 and after receiving the confirmation tried to cancel immediately by chat 6/12 and phone 6/13. I did not want a pre-own phone with a 2 year contract. For that commitment I should get a new phone. When asked to cancel on 6/13 was told I could not cancel because I had asked to open the account and transfer my cell number and the number was in limbo. After asking if I activated the phone today if I could cancel was again told no.
I am trying to avoid paying an early cancellation fee of $350.00. I have 14 days but when I asked if this limbo would be resolved in that time he could not tell me. When asked why I could not just cancel since I no longer wanted their service was told no because the phone number was in limbo. Sprint is making it very difficult for me simply to cancel my service and I do not understand why! I became frustrated and asked for the address where I could write the president or someone at Sprint to tell them of my frustration and the experience I had with Sprint and was told NO that he would not give me an address or person to write to.
I should not that I had been a Sprint customer prior to this for 10 years and was going to give them another chance but quickly remembered why I had left and after this experience will not be a customer of Sprint again nor recommend them. Thanks for this opportunity to post this comment.
After paying the regular monthly amount of $37.00 for 18 months, I received a bill for $284.00. When I called, no one could tell me why, just that I owed it. I was transferred from one person to the other and having to repeat my story in full each time. During one phone call I was promised that a supervisor would call me within 48 hours. Two weeks later, I was still waiting. However, I did pay my regular monthly bill.
I called back and after going through the entire process once again, I was told there was nothing they could do except give me 25% off. I agreed to take that and cancelled my subscription with them. When I received the next bill, the 25% discount was not reflected so I called once again. The customer service representative that the person who offered the discount to me wrote that I had declined the offer. Really???
Then the supervisor came to the phone and said there was nothing she could do. She didn't care that there might be a misunderstanding or that the person lied, I'm out of luck. In the meantime, they sent me to collection, even though there were no late payments!!!
CAMARILLO, CALIFORNIA -- After numerous dropped call and lost signal at my home in the middle of Camarillo,1.6 miles from their cell tower I contacted customer service and after talking with 5 different people they told me it was a phone issue. Since our 3 phones were 2 years old we upgraded to the Galaxy SIII and they worked only slightly better for about a month. Then the same crappy signals and more dropped calls. After numerous calls they said they would send my account out to the review dept. and then they never called back.
They now claim that the problem had been resolved and would not issue any credit or let me out of my contract without cancellation charges for all 3 lines. I will keep calling customer service every day until they change their mind and will write a review every day too. I live in a town with no buildings over 5 storeys and nothing over 2 storeys between me and the closest cell tower. I can see the tower from my roof top.
Every time the wind blows, it's foggy or drizzling the signal drops. Sometimes it shows all 5 bars of signal and the phones still can't call out. Sometimes it switches to roaming with only 2 bars and the calls go through. Highly recommend anything BUT Sprint. I'm with the guy that said we should start a class action lawsuit... if only to get them to let me out of the contracts.
MIAMI, FLORIDA -- When first visiting Sprint the treatment was good and professional, although after signing their contract any and all complaints go unnoticed. Aside for my monthly $200 dollar donations, they now have very little interest in me whatsoever. My wife and I are currently locked in a family plan for two years, and with two worthless "smartphones"!!! Now after signing up I am told that there is no 4G service and their current 3G is extremely slow at its best, while others around me are racing along the internet I'm stuck twiddling my fingers!!! I do not recommend Sprint to anybody!!!
I love Sprint! I have had Sprint (previously Nextel) since 1999. The CS folks are super - almost every time I have called about a complaint or problem, it was resolved quickly and courteously. I just finished a call to remove the equipment protection program. Tried to do it online and wasn't successful. Since I'm removing it at the middle of the cycle, the CS agent offered to take the charges off from the beginning of the cycle.
No hassle. No asking me if I'm sure I want to remove it. Nada. That's great Customer Service. As a high maintenance consumer, I have plenty of contact with companies regarding appliances, utility services, cable services, etc. Sprint is definitely one of the best! GO SPRINT!
HATTIESBURG, MISSISSIPPI -- In Oct 2012, I put 2 phones on my account, one of which was to be a "hardware swap" with an IPhone. In Nov, when I got my bill, there were over $300 in charges in China. I contacted Sprint and they determined the phone was in fact in China. In Dec, another $300 was charged to my account and in Jan, almost $60.00. Finally, toward the end of Jan 2013, they reversed the China charges but charged me $30 a month for Nov, Dec, and Jan. They also advised I would have to pay a $340 early termination fee.
I had already sent them a copy of a work order from Best Buy showing there was supposed to be a "hardware swap on the number. I talked with a customer service manager last week and she said I would not have to pay the fee. This Monday, I got my bill and there was the $340. I talked with another manager and she advised "no one" in Sprint could authorize the cancellation of the $340. I have been a customer for over 13 yrs and spent well over $20,000 during that period.
KANSAS -- I waited 15 minutes to talk to a Sprint Associate at the Sprint store on the Sprint Worldwide Headquarters Campus, to have him tell me that there were only 115 Galaxy phones left and there were 250 plus people in Queue. Therefore, they could NOT sell me a phone and/or provide me with a raincheck on this product. The advertisement stated Galaxy S III phones for $49.99, the ad did NOT mention "while supplies last" or "limited supply." The lack of professionalism and courtesy displayed by Sprint is and has been horrendous!
How do you not have enough phones at the Corporate Headquarters while small cities such as Wichita, KS are telling Sprint customers that they have MORE than enough phones? For a long time Sprint has shown that they do not care about, nor focus on their CURRENT customers' satisfaction by displaying some of the worst customer service in the industry and chasing new customers as they ignore their existing customers. In the past I stayed with Sprint due to their competitive pricing. This was the last straw. I have decided to put my money where my mouth is. I proud to say that I am a T-Mobile client! Bye Sprint.
INDIANAPOLIS, INDIANA -- I went to a Sprint store to cancel my account. I was told I would need my PIN. I told them I had no idea what that might be, as my husband set up the account and he could not tell me what it was if he ever knew. I called customer service and they said they could help me but first I would need to give them the password. I could not because I don't think there was ever a password. After more calls, the company sent information to my address saying the PIN was changed, and I could access this online.
I went online and got no further than the password request. Trying to get information on this by checking the "forgot password?" box, then filling in phone number and email, I got the message that there is no password assigned to that number. The same thing happened with the username box. It seems there has never been an assignment of name or password. I must have to cancel the account. Furthermore, trying to talk to these people on the phone is like talking to a fence post. Does it take legal action to get this cancelled?
YELM, WASHINGTON -- After having Sprint phone for 4 years I have had nothing but problems. Sprint continually develops charges that I have no idea where they come from. The latest being 42 dollars which they cannot clearly explain!! They also come up with none existent "overuse" charges which they cannot prove "because it didn't happen," and try to charge me. By the way it takes months to get your money back. Another scheme they pulled was moving my bill due date 9 days early, then charge a late fee. Moving the due date will in the end of my contract take away 9 days of phone service I already paid for. I give Sprint a "ZERO" because of their crooked business schemes!!!
OCALA, FLORIDA -- One is better off leaving Sprint and coming back as a new client... as free phones - waived activation fees are all services offered by Sprint to get you in their greedy hands. Once you are a client you are not treated fairly. Upgrades, what a joke... Charge an arm and a leg for the newer phone - which will have the same number (then a $36.00) activation fee for what? We all activate these phones ourselves online or via phone. In fact the phone comes with instructions to activate it. What the heck does Sprint do for this fee... absolutely nothing!!!
Just another way for large corporate to screw people, in fact loyal customers get screwed even more. Customer since 1994 and I have upgraded many, many times... especially when our household that has 5 lines. I have never ever paid an activation fee for an upgrade. Just a complete ripoff. I guess Sprint just does not care about clients leaving to go to another phone company... Paying your bill and being a loyal client just means zero - the big fat goose egg to SPRINT!!!