STOCKBRIDGE, MICHIGAN -- Beginning Thursday March 21, 2013, both of our cell phones in the same household started dropping calls. This happened consistently on almost all of our calls until we discontinued service on May 5, 2013 because it was causing both my husband and I a lot of stress. We switched to Verizon. In a ten minute call the call would drop every minute or less, until we gave up on the call.
We contacted Sprint approximately 10 times in that period and did everything that they suggested doing to no avail. Then they said the cell towers were going through renovation and that they would be ready in 3 days. We were told this on 3 different occasions. They said that service would get better in the future. A friend told us that Sprint said that the towers would not be ready until August. I'm happy that service is supposed to get better in the future, but what about now?
Finally on May 4 we switched to Verizon. I paid my final bill today of $98.67 after it was put into collections, but I am paying the bill under protest. The service from Sprint is really terrible and in my opinion, the customer service reps are not very honest in their responses. We are in a rural area and the service with Verizon is better, but not perfect. At least Verizon suggested getting a used Network Extender that works well in the house and gives us a few more bars and has improved service greatly. We don't get dropped calls, only a few missed words occasionally, which is a great improvement.
INDIANAPOLIS, INDIANA -- I'm having a problem with Sprint. Either the call is dropped or broken. I cannot even receive my voice mails. I had to drive 8 miles today to make a call because anywhere closer to my house and the call was dropped. I live in Indianapolis in zone 46240. This problem has been going on for more than a month. When I have called Sprint to complain they say that they are working on the towers and that we will get good service in the future. They cannot say exactly when.
My question is whether I am bound to the contract with Sprint since they have given me less than minimal service in the last month? I believe they will fix their problem sometime in the future or go out of business. I am just not willing to wait for that time. I also believe I should be entitled to a refund for the last month.
SALINAS, CALIFORNIA -- I noticed the extra 100.00 off used phones approx. 45-60 days ago. I informed a friend whom I recommended to Sprint. She wanted that phone as an upgrade. So, when she called, first they told her it was a glitch, then they couldn't find it. When I contacted Sprint, they too told me that they couldn't find it, that I was not seeing what I saw. When I wouldn't go away, they said "Oh, that's for new customers only"...After all the lies, time, headache, effort.
One of which Sprint did not respond to me for almost a month...not until I contacted them again and informed them that I would be writing to the corporate office. Now some guy says they will waive the activation fee. REALLY? Any first line representative can do that.
For all the lies, games, untruths, waste of my time...this is all Sprint is willing to do? Most of all being a customer for well over 8 years this is how I am treated? I will give corporate one shot to correct this matter before I jump ship due to their misleading advertisement, poor customer service, and quite frankly their poor cell coverage.
SACRAMENTO, CALIFORNIA -- I requested cell service from Sprint on 6/10/13 and after receiving the confirmation tried to cancel immediately by chat 6/12 and phone 6/13. I did not want a pre-own phone with a 2 year contract. For that commitment I should get a new phone. When asked to cancel on 6/13 was told I could not cancel because I had asked to open the account and transfer my cell number and the number was in limbo. After asking if I activated the phone today if I could cancel was again told no.
I am trying to avoid paying an early cancellation fee of $350.00. I have 14 days but when I asked if this limbo would be resolved in that time he could not tell me. When asked why I could not just cancel since I no longer wanted their service was told no because the phone number was in limbo. Sprint is making it very difficult for me simply to cancel my service and I do not understand why! I became frustrated and asked for the address where I could write the president or someone at Sprint to tell them of my frustration and the experience I had with Sprint and was told NO that he would not give me an address or person to write to.
I should not that I had been a Sprint customer prior to this for 10 years and was going to give them another chance but quickly remembered why I had left and after this experience will not be a customer of Sprint again nor recommend them. Thanks for this opportunity to post this comment.
After paying the regular monthly amount of $37.00 for 18 months, I received a bill for $284.00. When I called, no one could tell me why, just that I owed it. I was transferred from one person to the other and having to repeat my story in full each time. During one phone call I was promised that a supervisor would call me within 48 hours. Two weeks later, I was still waiting. However, I did pay my regular monthly bill.
I called back and after going through the entire process once again, I was told there was nothing they could do except give me 25% off. I agreed to take that and cancelled my subscription with them. When I received the next bill, the 25% discount was not reflected so I called once again. The customer service representative that the person who offered the discount to me wrote that I had declined the offer. Really???
Then the supervisor came to the phone and said there was nothing she could do. She didn't care that there might be a misunderstanding or that the person lied, I'm out of luck. In the meantime, they sent me to collection, even though there were no late payments!!!
CAMARILLO, CALIFORNIA -- After numerous dropped call and lost signal at my home in the middle of Camarillo,1.6 miles from their cell tower I contacted customer service and after talking with 5 different people they told me it was a phone issue. Since our 3 phones were 2 years old we upgraded to the Galaxy SIII and they worked only slightly better for about a month. Then the same crappy signals and more dropped calls. After numerous calls they said they would send my account out to the review dept. and then they never called back.
They now claim that the problem had been resolved and would not issue any credit or let me out of my contract without cancellation charges for all 3 lines. I will keep calling customer service every day until they change their mind and will write a review every day too. I live in a town with no buildings over 5 storeys and nothing over 2 storeys between me and the closest cell tower. I can see the tower from my roof top.
Every time the wind blows, it's foggy or drizzling the signal drops. Sometimes it shows all 5 bars of signal and the phones still can't call out. Sometimes it switches to roaming with only 2 bars and the calls go through. Highly recommend anything BUT Sprint. I'm with the guy that said we should start a class action lawsuit... if only to get them to let me out of the contracts.
MIAMI, FLORIDA -- When first visiting Sprint the treatment was good and professional, although after signing their contract any and all complaints go unnoticed. Aside for my monthly $200 dollar donations, they now have very little interest in me whatsoever. My wife and I are currently locked in a family plan for two years, and with two worthless "smartphones"!!! Now after signing up I am told that there is no 4G service and their current 3G is extremely slow at its best, while others around me are racing along the internet I'm stuck twiddling my fingers!!! I do not recommend Sprint to anybody!!!
I love Sprint! I have had Sprint (previously Nextel) since 1999. The CS folks are super - almost every time I have called about a complaint or problem, it was resolved quickly and courteously. I just finished a call to remove the equipment protection program. Tried to do it online and wasn't successful. Since I'm removing it at the middle of the cycle, the CS agent offered to take the charges off from the beginning of the cycle.
No hassle. No asking me if I'm sure I want to remove it. Nada. That's great Customer Service. As a high maintenance consumer, I have plenty of contact with companies regarding appliances, utility services, cable services, etc. Sprint is definitely one of the best! GO SPRINT!
HATTIESBURG, MISSISSIPPI -- In Oct 2012, I put 2 phones on my account, one of which was to be a "hardware swap" with an IPhone. In Nov, when I got my bill, there were over $300 in charges in China. I contacted Sprint and they determined the phone was in fact in China. In Dec, another $300 was charged to my account and in Jan, almost $60.00. Finally, toward the end of Jan 2013, they reversed the China charges but charged me $30 a month for Nov, Dec, and Jan. They also advised I would have to pay a $340 early termination fee.
I had already sent them a copy of a work order from Best Buy showing there was supposed to be a "hardware swap on the number. I talked with a customer service manager last week and she said I would not have to pay the fee. This Monday, I got my bill and there was the $340. I talked with another manager and she advised "no one" in Sprint could authorize the cancellation of the $340. I have been a customer for over 13 yrs and spent well over $20,000 during that period.
KANSAS -- I waited 15 minutes to talk to a Sprint Associate at the Sprint store on the Sprint Worldwide Headquarters Campus, to have him tell me that there were only 115 Galaxy phones left and there were 250 plus people in Queue. Therefore, they could NOT sell me a phone and/or provide me with a raincheck on this product. The advertisement stated Galaxy S III phones for $49.99, the ad did NOT mention "while supplies last" or "limited supply." The lack of professionalism and courtesy displayed by Sprint is and has been horrendous!
How do you not have enough phones at the Corporate Headquarters while small cities such as Wichita, KS are telling Sprint customers that they have MORE than enough phones? For a long time Sprint has shown that they do not care about, nor focus on their CURRENT customers' satisfaction by displaying some of the worst customer service in the industry and chasing new customers as they ignore their existing customers. In the past I stayed with Sprint due to their competitive pricing. This was the last straw. I have decided to put my money where my mouth is. I proud to say that I am a T-Mobile client! Bye Sprint.