I love Sprint! I have had Sprint (previously Nextel) since 1999. The CS folks are super - almost every time I have called about a complaint or problem, it was resolved quickly and courteously. I just finished a call to remove the equipment protection program. Tried to do it online and wasn't successful. Since I'm removing it at the middle of the cycle, the CS agent offered to take the charges off from the beginning of the cycle.
No hassle. No asking me if I'm sure I want to remove it. Nada. That's great Customer Service. As a high maintenance consumer, I have plenty of contact with companies regarding appliances, utility services, cable services, etc. Sprint is definitely one of the best! GO SPRINT!
HATTIESBURG, MISSISSIPPI -- In Oct 2012, I put 2 phones on my account, one of which was to be a "hardware swap" with an IPhone. In Nov, when I got my bill, there were over $300 in charges in China. I contacted Sprint and they determined the phone was in fact in China. In Dec, another $300 was charged to my account and in Jan, almost $60.00. Finally, toward the end of Jan 2013, they reversed the China charges but charged me $30 a month for Nov, Dec, and Jan. They also advised I would have to pay a $340 early termination fee.
I had already sent them a copy of a work order from Best Buy showing there was supposed to be a "hardware swap on the number. I talked with a customer service manager last week and she said I would not have to pay the fee. This Monday, I got my bill and there was the $340. I talked with another manager and she advised "no one" in Sprint could authorize the cancellation of the $340. I have been a customer for over 13 yrs and spent well over $20,000 during that period.
KANSAS -- I waited 15 minutes to talk to a Sprint Associate at the Sprint store on the Sprint Worldwide Headquarters Campus, to have him tell me that there were only 115 Galaxy phones left and there were 250 plus people in Queue. Therefore, they could NOT sell me a phone and/or provide me with a raincheck on this product. The advertisement stated Galaxy S III phones for $49.99, the ad did NOT mention "while supplies last" or "limited supply." The lack of professionalism and courtesy displayed by Sprint is and has been horrendous!
How do you not have enough phones at the Corporate Headquarters while small cities such as Wichita, KS are telling Sprint customers that they have MORE than enough phones? For a long time Sprint has shown that they do not care about, nor focus on their CURRENT customers' satisfaction by displaying some of the worst customer service in the industry and chasing new customers as they ignore their existing customers. In the past I stayed with Sprint due to their competitive pricing. This was the last straw. I have decided to put my money where my mouth is. I proud to say that I am a T-Mobile client! Bye Sprint.
INDIANAPOLIS, INDIANA -- I went to a Sprint store to cancel my account. I was told I would need my PIN. I told them I had no idea what that might be, as my husband set up the account and he could not tell me what it was if he ever knew. I called customer service and they said they could help me but first I would need to give them the password. I could not because I don't think there was ever a password. After more calls, the company sent information to my address saying the PIN was changed, and I could access this online.
I went online and got no further than the password request. Trying to get information on this by checking the "forgot password?" box, then filling in phone number and email, I got the message that there is no password assigned to that number. The same thing happened with the username box. It seems there has never been an assignment of name or password. I must have to cancel the account. Furthermore, trying to talk to these people on the phone is like talking to a fence post. Does it take legal action to get this cancelled?
YELM, WASHINGTON -- After having Sprint phone for 4 years I have had nothing but problems. Sprint continually develops charges that I have no idea where they come from. The latest being 42 dollars which they cannot clearly explain!! They also come up with none existent "overuse" charges which they cannot prove "because it didn't happen," and try to charge me. By the way it takes months to get your money back. Another scheme they pulled was moving my bill due date 9 days early, then charge a late fee. Moving the due date will in the end of my contract take away 9 days of phone service I already paid for. I give Sprint a "ZERO" because of their crooked business schemes!!!
OCALA, FLORIDA -- One is better off leaving Sprint and coming back as a new client... as free phones - waived activation fees are all services offered by Sprint to get you in their greedy hands. Once you are a client you are not treated fairly. Upgrades, what a joke... Charge an arm and a leg for the newer phone - which will have the same number (then a $36.00) activation fee for what? We all activate these phones ourselves online or via phone. In fact the phone comes with instructions to activate it. What the heck does Sprint do for this fee... absolutely nothing!!!
Just another way for large corporate to screw people, in fact loyal customers get screwed even more. Customer since 1994 and I have upgraded many, many times... especially when our household that has 5 lines. I have never ever paid an activation fee for an upgrade. Just a complete ripoff. I guess Sprint just does not care about clients leaving to go to another phone company... Paying your bill and being a loyal client just means zero - the big fat goose egg to SPRINT!!!
SAYVILLE, NEW YORK -- Very disappointed in a customer service and the contract. My cousin is a store or actually no, you cannot do anything. They make you call Sprint and handle your own account on the app store, very unprofessional. I normally do not deal with Sprint because my phone service is T-Mobile however about my husband and my daughter's phone service is Sprint. I have been on the phone for over an hour trying to situate this and nobody knows what they're talking about or what they're doing. Very disappointed. All new phone buyers I would suggest you going someplace else... There a lot better phone companies out there.
OVERLAND PARK, WASHINGTON -- I upgraded my smartphone a few days early by buying out my contract w/ Sprint (it was defective, and my only phone, so it was cheaper to buy out contract than repair it). At the time the representative on the phone told me since I was such a good customer, he was going to give me three months free hot spot on both phones (family plan). Not only did Sprint not honor that (not noted on account according to them) they double billed me for my hot spot on my next bill. They gave some partial credit, but now two months later they keep overcharging me on my monthly bill.
According to the advertisement on the web, family plan is 79.99 a month. They have been charging me a base rate of 110 a month (this has been for more than two months, which I did not notice as the bill was basically the same every month), then an additional charge of 19.99 on my son's line. We have two phones, and with all the overcharges and miscellaneous charges (most of which they can probably justify) the bill has been jacked up to 160 a month.
MISSOURI -- 1. Sprint has little to no service in my area. Was told that it was great service In this area. WRONG.
With the other company I was with, I had to use WiFi for most of my Internet but I wanted to drop Internet at home so I go with Sprint unlimited data plan. Right. "Oh, this will take care of that." I was told in store. WRONG AGAIN. I HAD TO KEEP INTERNET at home.
I get a letter in the mail yesterday, Sprint is dropping my service due to high data usage because I'm using more than 300 mb a month while roaming. They sell me this phone, give me the unlimited plan, then they tell me to turn off all my phones perks so I don't use so much data. I guess my definition of unlimited and theirs differs greatly. They gave me till July 16 to find a new phone company and waived their cancellation fee. I guess they can do this but it's crap.
NORFOLK, VIRGINIA -- Network issues, spending many hours on the phone with Sprint associates that really cannot assist with appropriate action. Being told I need to take my phone in to a Sprint store to have the device looked at for the 10th plus time. Having to leave your cell phone in a Sprint store for 3 to 8 hours is not customer friendly, especially when you have to drive many miles to drop it off and pick it up. Associates in Sprint store playing inappropriate rap music while servicing you. Talking to useless hourly workers who read a script, not being able to get to a higher power of management for assistance.