Greetings Mr. Johnson,
I hope this email finds you well.
After years of what is exampled in summary below, I want to terminate my line with Sprint. I have made two phone calls this morning to Sprint, ... read full review2 Replies - Latest reply on 02/02/2012
Sprint, when you call them, tell you they have the best internet service in existence. Okay that is something any provider will tell you. And the people you talk with are paid to say that.
1 Replies - Latest reply on 08/30/2010Add reply
Is it true? Hell no!
I had better connectivity with dial up.
Sprint's internet service is at best, sporadic. Sometimes it's fast, but most times it is just 'herky jerky' so to speak.
I've waited minutes, yes minutes for emails to download with Sprint. Watch a video? Forget it. You see three seconds, it stops, loads, then gives you another three seconds.
And their prices? They have no right to charge what they do with the crappy service they provide and I am telling everyone I know that. If I had a choice right now, which I don't, Sprint internet could could go jump into an active volcano and I'd cheer them on.
Their service sucks, they charge you for more than they give, and then they act surprised when you get angry.
I mean, come on. minutes for an e-mail? These guys need to really work on their stuff because right now, that's all it is can be said in one word. And I can't say that one here.
I'm telling everyone I know that too.
Terrible Customer Service
To whom it may concern:
I have been a Sprint customer for about 6 years, and I absolutely cannot wait to terminate the relationship. I will spare you as many of the details as possible. Suffice ... read full review
I have been with Sprint for many years but only because my wife has lots of family on Sprint.
Sprint's business practices are very dishonest. I recently agreed to change my plan at their nudge and was told it would be one thing and was ripped off.
This is not the first time but this time I will see Sprint in court. "THE LST"
Sprint wants me to Pay for their Mistakes
OVERLAND PARK, KANSAS -- I had a Samsung Moment that I purchased at a corporate store. Several months later it stopped holding its charge. I went to a repair store not knowing it was actually an independent repair store and ... read full review
Sprint Willful Overbilling
More than a year after spending $300 for a wireless pc card and agreeing to pay $60 per month, I lost the pc card. After searching in vain for six weeks, and of course not using the device, I called ... read full review
Good Deal for the Money
I know Sprint has the reputation of having poor customer service, and honestly, it used to. I have been a Sprint customer for years and dreaded any time I had to call in with a complaint or question. ... read full review1 Replies - Latest reply on 05/13/2010
OVERLAND PARK, KANSAS -- I switched to Sprint from AT&T a year and a half ago because I was tired of the over charges and mis-information that led to high fees and poor service. Sprint has been just as bad if not worse. They tell you the charge will be x, and it winds up being 3 times x, or that there are no fees when there are. The customer service supervisors are combative and not at all customer focused. I will never use this company again!Add reply
Starting February 2010, Sprint PCS is adding a $4.99 fee to some customers bills. They are calling this unauthorized fee a "spending limit fee". Their reason for the fee is that THEY imposed a spending limit on my account when I purchased a phone and signed a 2 year contract. They claim that the only way to avoid this fee is to either allow them to automatically deduct my monthly payment from my bank account or to let them rerun a credit report on me and re-review my spending limit.
Bear in mind that my spending limit is $400 per month and I have NEVER used even 30% of that in any month. I have $100 unlimited plan.
After screaming at them that I would initiate a class action suit, they re-ran my credit report(supposedly), and agreed to waive the fee.
How many millions are they collecting from cxustomers that don't even read their bill?
I switched my cell phone numbers from Sprint over 8 months ago; the next month I received yet another bill stating that one of the numbers did not switch over and it was accompanied by a bill. I paid that bill and sent in a letter requesting that number get turned off and my account be closed. Two months later I received yet another bill and I informed Sprint that I was not going to pay on it. I sent in a letter explaining the situation and then I received a letter back indicating that Sprint was sorry for the confusion. Next month later I received another bill. So thus far, I have paid on a phone number that is not being used at all 4 times. Now I am getting letters from collection agencies. Now this is nothing but wrong. Add reply
I just got a letter in the mail stating that if I do not set up automatic recurring payments, I would be billed an additional $4.99 a month on my account. I got this letter six days before it is effective. ... read full review4 Replies - Latest reply on 01/05/2010
This one is classic. I closed by account with Sprint because I was given a new cell phone and Sprint was not the carrier of service for that phone. I had paperless billing with auto pay. Two months after I closed the account I received a bill from a collection agency for my final bill. When they closed my account, they cancelled my auto pay, cancelled my sign id so I could not pay or sign in online and then they never mailed the bill in paper. I called the collection agency. They were rude. They told me I could pay with a credit card and it would never show on my credit record. I did so. Two years later I received another bill from a different collection agency for the same debt. Apparently Sprint sold their debt to a new agency and did not have correct records. I had since closed the account for the credit card I had originally paid with so I could not "prove" that I paid. The burden of proof lies on me. It has been 6 years & I still receive bills from the second uncooperative, unfriendly collection agency. I am just waiting for my 7 years to be up to repair my credit. Thank you SPRINT. I was a really good customer. I am sure this happened to a lot of people.Add reply
Abusive Customer Relations
I called Sprint to discuss overcharges on my account that occurred past the termination date. Within the first five minutes of my phone conversation with Nicolas (the customer service representative), ... read full review3 Replies - Latest reply on 10/13/2009
I have been with Sprint for 5 years I recently purchased wireless internet with them. The next month I checked my bill and it was $900 when I called them to see what had happened they just told me I went ... read full review
NORTH CAROLINA -- A year ago I purchased the Rumor phone that included a $50 rebate. I sent my rebate information in with delivery confirmation with the postal service( Add'l 55 cents). They received my rebate info, and a day later I received an email from Sprint. My rebate was in process. Two weeks later, I received an email that I was not eligible for the rebate. I immediately sent an email to Sprint rebates and I openly accused them of false advertisement and deceiving customers. Approximately, 4 weeks later, I received my rebate check. Do not let them get away with advertising a rebate and then claiming that you are not eligible. I have been with Sprint for 8 yrs and they will not take advantage of me. I have paid good money over these past eight years!!!!!1 Replies - Latest reply on 09/15/2009Add reply