Honeymoon Is Over; Terrible Service
STILLWATER, OKLAHOMA -- Been a customer of Sprint's for about three years. Prior to April of this year, we had what I would consider to be a "normal" relationship with our cell phone company. We didn't have cell service at our ... read full review5 Replies - Latest reply on 11/23/2009
I ordered a new phone online with Sprint on 4/3/08 with a $50.00 mail in rebate. I received my phone the next day and all is well. The rebate has to be post marked by 5/3/08 in order to receive the rebate. ... read full review3 Replies - Latest reply on 05/15/2008
I was with Verizon and AT&T, no big deal. Sprint is a good company, and getting better. I pay my bill on time always and don't over my limit, never have problems. 3 Replies - Latest reply on 09/16/2007Add reply
Battery Scam/Buy a new phone
A little over a year ago, I received via my SPRINT wireless phone a solicitous call urging me to upgrade my SPRINT phones for me and my wife. The phones, AUDIOVOX flip phone style would be shipped ... read full review8 Replies - Latest reply on 07/10/2007
After trying, unsuccessfully, to have four phones and numbers transferred from Nextel to Sprint, and still not having any service for the last three days. I have repeatedly called their service line ... read full review2 Replies - Latest reply on 12/31/2006
Renewal Without Notice
SAN FRANCISCO, CALIFORNIA -- On October 05, 2006 I called Sprint customer service with the intention of changing my Wireless Cell phone plan. I wanted to increase my “any time” minutes from 700 to 1000 because I recently started ... read full review15 Replies - Latest reply on 11/03/2006
WASHINGTON, DISTRICT OF COLUMBIA -- WARNING! WARNING! WARNING!
1 Replies - Latest reply on 07/25/2006Add reply
This is a serious issue!!
DO NOT CALL 800-808-1336!
They are NOT Sprint!
They attempted to call me to my home phone number on several occasions, which raised a red flag for me. I called Sprint by pressing *2 (not this phony 800#), and I was told that there was no problem with my account, and that no one has called me reporting any issues with my account.
Sales techniques -tech support
ROSEMEAD, CALIFORNIA -- When I took my 3 year old Sprint phone in to get a replacement battery I was told that those "old model's" batteries were no longer available and i would have to get a new phone. I searched the internet ... read full review4 Replies - Latest reply on 06/08/2006
FAIRVIEW HEIGHTS, ILLINOIS -- I would like to first start out by saying that the service at the sprint store is very slow. I waited for two hours to get an issue solved, but ended up going back the next day and spent another hour before they took care of the problem.
1 Replies - Latest reply on 09/12/2005Add reply
Next, I have had good cell phone signal service for the last two years but just recently, both of my cel phones are constantly looking for service. When I went to the sprint store, they were packed, and after spending the long peeriod of time there just one week earlier, I just left frustrated. The people at the Fairview Heights Illinois store are rood and slow. I would not recommend going to sprint at this time.
Referral gone bad
NEW YORK -- I've had my phone for well over 5 years. I think that back in that time, the customer care department was better. But the "wannabe customer service agents they have now have disgusted me. My fiancee was ... read full review2 Replies - Latest reply on 03/23/2004
I got my cellphone bill today and noticed a charge that I had no idea what it was for. I called customer service and the guy tells me they are charging me to use the internet when I log onto my Sprint ... read full review3 Replies - Latest reply on 04/11/2006
Constant Erroneous Charges
RICHMOND, VIRGINIA -- I have recently switched my plan to Family & Friends Plan. Basically, I go from one line to five lines on a single account. The moment I changed my plan, I was charged over $1000 for the[PROMISED] free ... read full review1 Replies - Latest reply on 02/10/2006
Bad Customer Service
ILLINOIS -- My fiance had Sprint service for two years. When we moved to another state, he contacted Sprint. we wanted to be sure that we could add free roaming to the account since we would not yet be changing the ... read full review2 Replies - Latest reply on 01/11/2006