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Poor Quality People
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

EAU CLAIRE, WISCONSIN -- I must apologize this is lengthy, but I need to explain these details as it shows some serious issues within Sprint's core values. Unfortunately some reasonable customer service while updating 2 phones at this location turned into the WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. It was also unfortunate that I was dealing with the Asst. Mgr. By changing phones I also had to get 2 new cases. This Asst. Mgr. told me any accessories I bought at that time I would get for 25% off. I looked around the small selection of cases they had and decided they didn't have the one I wanted, although she was pretty sure they could order it for me and one for the other phone. As she suggested, I chose to take advantage of the discount and buy two they had in stock and then just switch them out when the ones I wanted arrived at the store. These cases ALL had built-in screen protectors. Also, I made it very clear (multiple times) that I planned to return the accessories once my new cases arrived. Shortly after I chose the temporary cases, she placed a screen protector on one of the phones WITHOUT asking. I thought that was a little odd but I'd gotten screen protectors for free with new phones before so I just planned to pop off that screen protector and use the one built-in to the case. When she popped off the built-in screen protector from the case for the second phone to apply another separate screen protector, I asked why that was necessary and she mentioned that separate screen protector would shatter before my phone. That was when she asked if I wanted it or not. Again, mentioning I was planning to return everything anyway, I said sure, go ahead. I found out much later that these were $50 screen protectors each, not free. I got the discount so they actually cost me $30 each (I'm aware that's more than the 25% off promised, but that's what they charged). I also learned later from another employee that they couldn't order the cases I wanted and do not allow returns for the screen protectors. I understand the no returns policy on screen protectors, but given how transparent I was with the Asst, Mgr. I figured she was planning to work with me since I was updating 2 phones and also bought a larger service plan. I returned the next day to check on this and she said she didn't think she could return the screen protectors. I reminded her of our conversation and how I was planning to return all the accessories and also that she had applied one before even asking me. She wanted to see if they could do something for me, but said I'd have to talk to the manager, Logan. They had my contact information and told me I had to call him. So I did, for 3 days leaving messages for Logan to call me back even though he was working at the store those days. Finally, when he did, he told me that his Asst. Mgr. had given him a different story than what I was saying happened. I have a major problem with a MANAGER lying about what REALLY happened, because he doesn't know me and I'm sure he gets plenty of irrational customers. I told him it's not unusual for an employee to lie to their boss to keep themselves from getting in trouble, but I'm not a liar, I'm an honest customer. I had no problems with anything that happened besides the $60 in screen protectors they decided to put on my phones and not mention I couldn't return. I certainly did not need them, which was why I was saying I was going to return everything. Otterbox Defender cases that I have for both phones do not need separate screen protectors. Now, the General Manager is being lied to by his Asst. Mgr. and not only is he believing her, but he told me that he can't give me a refund solely because she's never done anything like that before. So since she's never been caught, I get stuck with $60 of merchandise I don't want or need?! I'm not saying she's a bad employee or a terrible person, but she made a couple of mistakes with our interaction. I should not be blamed for her mistake. Avoid these folks. They'll just lie and back each other up!

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WORST COMPANY AND NO CUSTOMER SERVICE
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAINT LOUIS, MISSOURI -- Please stay away from Sprint if you value your sanity and your money. I have never in my entire life experienced such horrible customer service, I cannot possibly regret the day I came to Sprint any more than I already do. When we signed up with Sprint the sales representative over the phone talked me into signing up for their promotion plan which included 4 free LG phones at no charge and no contract plus our bill would be $50 dollars less than what we were paying with Tmobile. This sounded like a great deal so I signed up and I specifically asked this sales representative THREE times before hanging up, are we going to be in any contract with these phones? She assured me every time that we are not in a contract and that these phones are absolutely free. When our first bill arrived I nearly lost my mind, we were being charged a $10 monthly fee for each of those phones plus we were in a two-year contract now and to top it off our monthly reoccurring charges were double the amount I was told we would be paying over the phone. I could not believe that absolutely everything this lady say to me over the phone was a complete lie, and when I tried calling their customer service line I got no help at all. Their employees are a joke you will lose your mind trying to get an issue resolved, I was hung up on twice and the third time I called someone told me a supervisor would call me within 48 hours, I never got a call. Basically this never got resolved we were suck with them for a year and 11 months now our contract is ending next month thank you god I cannot wait for the day I can cancel our services. Apart from this initial issue with Sprint they add additional fees that make no sense and when you call to get it resolved you will not get any help and will end up having to pay for it. During time with Sprint they also disconnected our services three times in the middle of the month and added a late fee when our bill is due on the 23rd of every month when I call about his they tell me the fee will be adjusted on the next bill and it NEVER gets adjusted. People please save your time, money, energy, and sanity do not get involved with Sprint. I have never in my life written a review on any company good or bad but today they pushed me like never before for disconnecting our services for the third time and charging us a $10 disconnection fee for NO REASON today is the 11th of December, our bill is due on the 23rd what is wrong with this company? The day I cancel our services with Sprint will be the best day of my life, honestly it has come to that point with them. I will post my experience on all Sprint reviews so I can warn as many people as I can.

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Awful, Crooks, Not Worth Your time - Switch or Don't Bother
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- I have been with Sprint for over a year - where do I begin with my problems?
1. I tried to bring over an iPhone from a different company so I didn't have to buy a new phone. Sprint told me this wouldn't work because of carrier problems. Fine, I purchase a new phone for $220. That phone dies in 8 months. I purchase a new phone again, this time abroad. I ask again about the iphone, they say no. I purchase again a new phone this time for $250 because Sprint says it is better than my last one. This phone was an HTC Bolt - it has a malfunction and in less than three weeks after turning it on, doesn't work. I contact Sprint about replacement or exchange - But oh wait! Shocker - this is a HTC problem, NOT a Sprint problem? LOL right? But in the meantime as I am here taking care of this problem, the guy notices that I am holding my old iphone, and asks me if I would like to make that work. I say no, because you already told me I couldn't activate it. Well, what do you know. He actually tried to help me out, maybe because this is their one employee who isn't a crook, and within 5 minutes the phone began to work - the phone they told me two prior times would not work. Because of this now, I have wasted nearly $500 dollars in phone costs for phones that either 1. broke or 2. Worked for less than a month - which Sprint still makes me pay for because of administrative nonsense. Criminals, crooks, thieves. I am a student, I don't have the money to waste on phones that I didn't need in the first place. I was outright lied to. I am beside myself, and now in debt. Thanks. Also, there apparently is a 600 dollar AUTHORIZATION fee that you have to deposit while you're exchanging your phone. Does this make sense? No. Who actually has $600 just laying around waiting for this, to solve a problem that the phone caused in the first place?
2. Customer Service is unbelievably bad. When I did have these problems, and I start to explain my issue, I get cut off. They don't value their customers, or have the time to deal with your issues. Therefore I am still dealing with the above problem even after a month of trying to solve it. It is ridiculous. They are unreliable, unhelpful, and unwilling to listen to anything you say and help. I'm sure they are trained this way. You are nothing but the money you pay to them per month.
3. Their service is terrible, for data, etc.. and slow. I am always running into problems. And you know the funny part? This service isn't cheap. You're also subject to a monthly "Sprint" charge which varies every month up to Sprint's discretion. So it changes, sometimes more and sometimes less. If this was a cheap phone company and I ran into these problems, I would understand, but it isn't. And it's inadmissible. The second I fix this problem, I will leave this phone company and every criminal behind who runs it. Run. Do not use Sprint, do not use their devices. Find someone else to provide you with service and actually treat you like a human being.

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Horrible Service Should Be Illegal
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARTINSBURG, WEST VIRGINIA -- NEVER HAVE I HAD SUCH A NEGATIVE EXPERIENCE WITH A COMPANY! Not just this store but Shentel (who operate these stores) and Sprint Corporation. I switched my number to Sprint from AT&T (at their Hagerstown Store). I was told to bring in the last bill and they would take care of sending it in to get my contract paid off. Before I received the bill I moved to Martinsburg. I added a line at that store with an EXTREMELY NICE and PROFESSIONAL Rep named Shane (the only positive thing I can say about the whole experience).

He kindly told me that since I brought my number over at one of the stores that were operated by the same company I could bring the bill there instead to save me the trip, which I appreciated. Here is when things turn disastrous. When I brought my final bill in the sales associate did not provide complete information (as I later found out by another associate). I waited longer than needed for my pay off which I still haven't received. AT&T had sent my account to collections affecting my credit score. I called Sprint, they could find no record at all of ever receiving the paperwork.

After several attempts a Sprint customer service supervisor got me to the Martinsburg store. The manager was apparently unable so I spoke with an associate (when they admitted to the mistake) but could offer no solution except to get yet another copy of my bill (AT&T charges $10 for a reprint plus I had to pay extra to have it expedited) and even then they could not guarantee that I would receive any payment. I called Sprint and complained to several reps. They kept referring me back to the store since it was not a corporate location. I went into the store hoping to resolve the issue.

The guy said they already knew who I was and they were "working on it". I had asked what else do I need to do, did I need to get a lawyer and sue Sprint for the money and defamation of character (as my credit score has been negatively impacted)? The sales associate then threatened me stating that I might as well pay off the AT&T contract myself before I think about suing Sprint. It would be a waste of money as Sprint has billions of dollars and have great attorneys and could easily get out of it.

I then told him I would go to Facebook or off Sprint property outside the store to warn people not to use this store or particular company to save them from what I had been through. He again threatened me again saying that if I did that Sprint would sue me for defamation and that they would take everything I own. I would never be able to afford the attorney fees so I should think long and hard about doing anything like that. I asked to speak to his store manager, he said he was unable. I then asked for his district manager's information. I was told she is a very busy person and it would be unlikely she would get back to me.

I called Sprint again and filed a complaint with them. I was told the back office would call me back in 24-48 hours. I called back in 2 days. There was no record of the call or the complaint against the store. I was told they were sending another back and they promised they would complete detailed notes and to expect a call back in another 24-48 hours. Again I wait, I call back and am told that they do see it in but it can take 3-5 days. I don't even expect a call back now anymore. As the associate said I'm basically gonna suck it up as my loss and pay AT&T off and switch back to them.

I would rather pay their high prices than to treated in the manner I was. I have never in my life been threatened by a company or someone speaking on their behalf. And never have I seen a lack of concern as Sprint has proven over a situation like this. They obviously don't care about the customers. And have so much money that they can threaten people to keep them quiet with their lawyers. If they have that much money they definitely don't need any more customers and probably could stand to lose a few they already have. Shame on Sprint Martinsburg, shame on Shentel, and shame on Sprint. What you guys are doing should be illegal.

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Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENNSYLVANIA -- I have been a customer for years. I'm not able to get internet, TV, or a phone line where I live so Sprint is as good as it gets as far as having unlimited service to meet my needs since I live on the outskirts of the country. When the service works it's great but when it doesn't it becomes frustrating knowing you're paying all this $ for it to not always work. It ends up being that you're throwing your $ down the toilet & you're not getting your $ worth at that point especially if Sprint's as good as it gets for your area.

I don't experience as many dropped calls only occasionally but when calling someone they often ask what's wrong w/ my connection, to call back using another phone, that they can't understand me or hear me which gets frustrating. I have to tell them it's my crappy service. Sprint is also supposed to have the most nationwide coverage. In regards to customer service & dealing w/ some of the sales people in store there are some cons.

Con: 1. The sales people at the store are slick talkers & don't respect their customers or care that you came in wanting to only upgrade your cell & instead they try to talk you into opening extra lines you don't want or need. They try to make deals w/ you & sweet talk you just to reel you in. They keep talking to you in circles, you're so confused when all you wanted was a simple upgrade & they talked you into ** you didn't want but made the deal sound good. By the time you realize what happened you're standing there over 2 hrs later on a slow night, no one in store but you & having them cancel what they were trying to talk you into.

Con: 2. Called customer service a couple days ago to see what plans they had to lower our bill. They told me the Unlimited Freedom plan would be cheaper & I could use my employee discount. It would be $100 for 2 lines instead of $110 & 5 GB hot spot included. They said I can use the hot spot we already had for it when I asked but didn't tell me the hot spot that's included in the plan is your cell. They also didn't tell me that the hot spot we were already paying for previously at $55 for 6 GB would still have to be paid. Let alone that each cell gets 5 gigs not just 5 in general.

I thought that by switching plans that cancelled that out. The 6 GB would now be 5 & we'd just lose a gig. I asked 2 customer service reps they said we only had to pay for 1st & 2nd line plus tax. They also said if 5 gig's not enough if we call after March 6th we can upgrade to 10 GB.

Sprint's website says differently on their FAQ's page about the prices on Freedom plan & is vague on describing hot spot info. Let alone info on opening 2 lines not just 1 or 3 or more lines like stated. When calling Sprint back about the issues I had w/ this & how no one from Sprint seems to be trained enough for their job because they all say something different, the response I got was "ah huh I see".

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Horrible switching experience from Verizon to sprint
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DANBURY, CONNECTICUT -- So I was a Verizon customer for almost 14yrs & since I had my very first cell phone I always had the same #! I loved Verizon, they're customer service is top notch & so is they're service but unfortunately they got rid of unlimited data & I was getting charged an insane bill every month like $250+ it got a bit annoying! Anyways I
decided to switch to Sprint bc my bill would go down $100 or more a month plus they're commercials on TV said they would cover the penalty fee from leaving the contract with Verizon so I switched! When I was almost done with the switching the representative says that he needed my phone in order for them to cover the penalty fee from Verizon! I said; first of all you guys say nothing about people having to surrender they're phones in order to have the penalty fee covered, second this brand-new iPhone 6plus that's prob worth $500-$600 & it's paid off so I'm not just going to give you guys my phone! Y'all are basically doing false advertisement because again, on your commercials it says absolutely nothing about ppl having to surrender they're phone! That was they're first mistake!
Now I switched to Sprint & got the new iphone7 on 9/28 today is 10/24 so it hasn't been a month of service used yet! Guess what? Yesterday I get a tex saying that I'm up to be disconnected & today they disconnected me! Are you serious??? I called flipping out telling the rep; how are you guys going to disconnect me when I haven't had the phone for a month yet? I tried making a payment arrangement by securing payment with a checking acc & they wouldn't even consider setting that up until I paid at least half of the bill! I said ok whatever gave her the acc# to have half of the bill paid. She comes back telling me that she is not able to process the payment bc I got a restriction on the account due to me being a new customer! The representative says that I have to call this number so they can take the restriction off the acc & then call back to make the payment! I said; how am I supposed to call the number when you guys shut my phone off? She goes; you need to use a different phone to call! Now my blood pressure is on fire! Here I am trying to give you a payment for something that I haven't used in a full 30days, you can't take my payment because of a restriction & now I have to pull another phone out of my a** to call & have a restriction removed when you as a CSR can't even transfer the call! Wowww! There's a reason why Verizon is so expensive! They actually help they're customers, they don't disconnect you till after several tex msg & phone calls attempting to obtain some kind of arrangement! They also don't request any partial payments when setting up an arrangement! I'm also not the one to complain but this is 2 much & the world needs to know! I'm very disappointment, upset & totally regret my decision to switch to Sprint!

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Lack knowledge about plans that work with your phone
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

PORTLAND, OREGON -- My interacting with Sprint about my new downgraded unlimited plan to recommended $30/mo. plan

I downgraded my Sprint account the other day – the guy said I would be on the $29.99 plan. A few days later, with no information either in email or on my account page, I discovered in a Sprint chat with support I could not get that with being on a smartphone. So, I would have to be on about a $45 plan.

Sprint: We received your information and will connect you with a Chat Specialist soon.
Vijo S: Thank you for contacting Sprint. My name is Vijo S. I am happy to help you today.
Vijo S: Hello Stephen
Vijo S: I understand your concern regarding the plan and changes. I will check and help you with it.
Vijo S: Please give me a moment to access your account information.
Vijo S: I appreciate your patience. Please know that the $29.99 plan is only for the non-smart phones. I recommend you to opt for New 1 GB High Speed data plan for $40 / month.
Vijo S: It will provide you Unlimited Talk/Text and 1 GB high speed of sharable data to all lines of your account.
Vijo S: Also, if you go over 1 GB of high speed data, you will still get unlimited data at 2G speeds, so you never have to worry about unexpected overages.
Vijo S: Also, you can remove the insurance for $11 / month to lower your bill.
Vijo S: Hence, without insurance you bill would be $40 + taxes
You: I'm down to about 200 texts, no pictures sent, no internet, no email and about 200 minutes of talk. Suggestions with that which may be different from your proposal?
Vijo S: I can understand it. However, $29.99 plan is only for non-smart phones.
You: So... what you propose is the only ''next up'' option?
Vijo S: The best is 1 GB plan with $40 / month + taxes and remove the insurance.
You: and. taxes would be.....
Vijo S: It would be around $5-7.
You: ok. So may I offer some feedback for "all" at Sprint? Ask the consumer/customer if they have a smartphone or not. I have listed openly that I have a smartphone with my acct. Yet the guy I spoke with did not tell me I needed a non-smartphone to get the $29.99 plan. He didn't ask me nor did he apparently check the device I had. What?? So then, can you do that for me? for us? the public? Thank you.

As a business owner for about 40 years…. Involved deeply in customer service and management of all aspects of serving the public… I must state and suggest strongly that your trainers need to ensure they convey to you all that you need to ask customers or potential ones if they have a smartphone or not. Anymore...in this day and age… who has a non-smartphone? Even committing the crime of assuming, I would have been told accurate information about the plans I could have. Ugh. Unbelievable.

Steve C
Portland OR

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GEORGETOWN, TEXAS -- Verizon has lost its edge, and Sprint never had it, the thing that had me a loyal customer for over 10 years. Your customer service... has now mirrored Sprint. Which if you know anything about the service and headache that people have to deal with it would make you very disappointed that Verizon has sunk to their level. Price, service, and ease of use is no longer a feature that your company can claim. After calling 8 different times and getting 8 different answers, being put on hold for over two hour with 3 different calls and no one bothering to resolve my problem, it didn't give me confidence that your company cared whether or not they had customers anymore.

Better call AT&T because they are friendly, courteous, fast and listened to what I needed. I didn't have to turn in my phones one, then wait until one is shipped, go to the store have the service started for the one phone, then repeat the process 2 other times. Wait, am I dealing with Sprint? I thought I was talking to Verizon. They also asked me several times, “What do you really want?” which surprised me because I was not expecting customer service at customer service to care what I wanted.

I mean I was grateful that they truly put my needs ahead of what was best for the company. Remember I was a loyal customer for years, only left three weeks ago. So if history was any indication how I was able to pay for and even do what I said I would, that in itself should have had you excited and jumping through hoops to "win me back", that is a joke.

If that wasn't good enough, they beat $1200 dollar down payment by $1000 dollars, imagine that? Only $200 dollars down, iPhone 6 plus 64GB and only transferred one time taking a total of 22 minutes. Versus Verizon 1300 dollars down, 5 1/2 hours, being transferred 6 times in one call, no one bothering to take my number down in case I got dropped for whatever reason. Then having to have to still go to the store to finish the transaction.

With Sprint, I paid through the nose $1900 to get service started, customers wait in the store a minimum of two to six hours with no one acknowledging that you are even there. When they finally get to you, you are sent back to customer service on the phone, which means 2 mores hours and 6 to 10 transfers and no one being able to help because the store has to fix the issue. Back to the store this time for 4 hours, which poor guy is on the phone with support the whole time. When we leave at 8:45 at night, we still have to call back to customer support for another 1 1/2 because the phone doesn't work.

This process was from 11:00am to 10:15pm. All this so I could save money. Didn't get the phones we wanted, service was awful, and never once felt like I mattered as a person. My time, money, and loyalty meant nothing to them just like it does to you. Sorry to say, but Verizon now in a class with Sprint, T-mobile, McDonald's, Walmart, and Obama-care. Never mind the people, their wants, needs, money, time or stress, because the company is all that matters.

It's sad to think that you're company regards people this way, but then someone has to lead while others watch. Better look at AT&T from now on, they are blowing the doors off of you and anyone else who might want to be treated with respect and kindness. Not to mention friendly, fast, reliable service without the cost and headache of dealing with 10 people who could care less about me as a customer. Sad day Verizon, sad day. Your once loyal and devoted friend.

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Deceptive Business Practices
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK -- I have been with Sprint since May 2014- within the first months, issues started to occur. I have to admit, I have not had issues with calls, web browsing but with rates and extra add ons of billing and broken promises. I was owed a switch over incentive in the form of a Amex gift card of $50.00. They said after mailing in the "invoice" and "rebate form", it would take about 90 days to get the incentive. The incentive was a promotion for coming over to them.

I know it is not a lot, but being with T-Mobile for 12 years and them wanting to charge me full rate of $600.00 for a Galaxy S5 and offered me $5.00 for my S2- what an insult! T-Mobile said they could not do anything about giving me a discount for being a 12 year customer, so I left for Sprint. Calling Sprint to inquire about my incentive, I was told by two departments that my incentive was declined. The first department said they only show I mailed in the "rebate" form so it was voided. The department that approves the incentives stated the same. I explained I have a color copy of both forms including the originals of what I mailed to you.

I asked to speak to a supervisor and after 3 minutes, the second person all of a sudden states that he now sees the documents on the screen- where a moment ago, he stated it only showed one of the documents. Sprint has some ASL (Automatic Spending Limit) that some customers get to avoid going over their monthly charges to avoid penalties. This program makes no sense. With T-Mobile if you go over, you simple pay the dollar amount/cost of what the overage is on your upcoming bill. This ASL program is BS and you still have pay the overage so why not do away with this BS!

Additionally, I was told the reason I was ushered into this program was because of my credit. I beg to differ since my credit is 750. They state that if I enroll in "auto-pay" the ASL charges would be dropped. However, two months later the ASL charges are still there and increments are being applied when they should not. If auto-pay is applied and shows on their "computer systems", why is the program applicable?

Credit back took 4 calls to Sprint and I was promised 4 times the adjustments would be made between 4 to 72 hours. 72 hours why and surely never 4 hours since I had to call back 4 times! They are LIARS! Recently, "government & taxes" increase doubled within two months. WHY! I was told that they don't control the increases or when it increases or decreases. How are these rates variable? When I was with T-Mobile those taxes remained the same each month, they did not go up one month or decrease the next. For example, my T-Mobile bill each month was $80.00 with taxes. With Sprint it was doubled this month (2014) and was half last months.

When ask to explain, the representative said he could email me explanation of why that was. He was thrown sense he had no language script to repeat to me like some insane robot. Trying to receive a discount from them as their language states to email "one" of the following- I got the runaround and was eventually told that the company had to verify that I worked for them and that I had a work email to receive the discount.

T-Mobile all you had to do was provide a recent pay stub-which was "one" of the choices Sprint states on their discount page. Apparently, Sprint is not concerned about honoring their end of the deals that they make. They are Thieves! I do not understand how FTC and BBB allows this company to function, stay in business and rip customers off like this. I believe if all of us just file complaints outside forums with the FTC and BBB perhaps something would be done. Waiting for customer service takes 45 minutes. When presses about this, one representative stated it was not true and it took only 15 min.

For me coming from T-Mobile is TOO LONG. Additionally, when you ask to speak to a supervisor, they put you on hold, come back and state every time that the supervisor is assisting another customer and then the representative makes a different offer to reduce the issue. This seems like BS at its best. The two months that I have been with Sprint my request to speak with a supervisor has been "0". When you push the issues to get handled during the initial call, they get flustered and ask to take your number which should be on screen when they are referencing your case and they want/promise to call you back.

THEY NEVER CALL YOU BACK as PROMISED! Upon introducing themselves they will introduce themselves as John and upon completing your call, you will get a text message survey asking how your experience was with Renaldo. WTF! Why are they hiding behind fake names, being dismissive, lying and cheating customers and getting away with this? Why can they not provide the language of the contract details before you sign up... BECAUSE THEY KNOW YOU WILL SKIP SOMEWHERE ELSE! Again, Liars, Thieves!

SPRINT fails to do the right thing. Horrible Support, Customer Service Nightmare, won't honor or deliver on their end without multiple calls, variable rates of taxes each month without acceptable explanation, never keeping their promise to call back. If you have to break your contract, BREAK IT. Pay the ETA or take your sweat time paying it and write complaint letters to the FTC-BBB on their business practices as well as forums such as these. Sprint should not be in business when allowed to behave in this manner.

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Lies, Lies and More Lies Followed by Horrible Treatment.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RENTON, WASHINGTON -- I am extremely disappointed with Sprint. A little over a month ago we upgraded two phones on our plan. I paid in the store for the phone and was told specifically by the teller that the only thing that would be different on my next bill is the installment charges for the phones. And obviously the payment for the plan as well. I was told there would be no activation charges. So when my first bill comes there is $80 worth of activation charges on my account that I was told would not be there.

So I call in and am told they are very sorry for the mix up and will work on getting it taken care of and call me back. No call back so I call in again, they have no record of my first call and I get told the same story again. A week goes by and I call back once again, the third time. I then spend two and a half hours on hold while they "track down a supervisor" only to waste my time and get hung up on 3 times. I repeat TWO AND A HALF HOURS ON HOLD AND 3 TIMES HUNG UP ON for an issue I had already been told would be taken care of twice and shouldn't have been a problem in the first place.

So after wasting all that time on the phone I get told that I will get a call back from a supervisor in 24-48 hours. Mind you, I was very civilized throughout the whole process, up until this point obviously, which I felt was definitely valid. Lo and behold, it has now been another week, the issue was not resolved and still not call back, even from a supervisor.

I am so furious and disappointed in Sprint. I have NEVER been treated so poorly by a company, even Comcast who has the worst customer service in the nation. I just cannot believe after all the times I have called and BEING ON HOLD FOR 2.5 HOURS and being hung up on three times, not a single person at Sprint has bothered to try and resolve an issue with an upset customer. $80 might not seem like a lot of money to some but it is a lot of money and at this point it's just the principle of a company taking care of their consumer.

I have been ignored and treated poorly and it is not ok. Not a single person at Sprint has tried to resolve the problem, not a single person tried to take care of it themselves when I called, they just wanted to push it off to someone else and leave it to fall through the cracks. I am still in shock at the service I have received from them and they still expect me to pay the extra $80 they specifically told me I would not be charged. Thanks Sprint and congrats on getting yourself on the same level if not worse than Comcast. If I cancel, do not expect me to pay the termination fees, I will pursue other options. No way am I paying to get away from such crap service.

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1.1 out of 5, based on 250 ratings and
377 reviews & complaints.
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Sprint
2330 Shawnee Mission Pkwy.
Westwood, KS 66205
913-624-3000 (ph)
www.sprint.com
investorrelation.sprintcom@mail.sprint.com
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