MINNESOTA -- I was connected to a representative to have my phone unlocked for international use. They were not able to help me and ended up disconnecting before answering my further questions. It was a complete hassle trying to connect with them and a complete waste of time once connected. It's bad enough that their products are limited to only their carrier, even after years of using their service. Now the $900 phone I purchased is basically useless unless I am in the US and using Sprint. In this day and age, we live in a mobile world, and Sprint restrictions are unrealistic. I would not recommend this cell phone provider to anyone.
MO., KANSAS -- I bought a Sprint flip phone back in 2009. I ordered the internet, for the first time. I was sickened that the rate was to be 120.00 a month. I endured this ridiculous rate for many months. I added my Son to my plan and was further insulted when the bill returned to show that there was NO additional rate discount on the family plan. I called them to tell them I was paying 250.00 a month for merely two phones. Sprint did absolutely NOTHING to remedy this financial robbery. I then, discontinued my service, as THEY defaulted on THEIR agreement.
Now, today, they renew the ONLY bad reference on my credit report. Hey Sprint, you can shove that fraudulent 850.00 fee sideways up your corporate asses. Find your overblown raises in somebody else's pocket. If I acted like this with other People's finances, I would be subject to Civil Actions. But SPRINT thinks they are above law. It will be a Happy Day when I hear Sprint is finally broke and gone. Good Riddance you deceptive losers! Your business practices follow the same as the now dead Blockbuster Video.
SANTA CRUZ, CALIFORNIA -- Started to have problems with Sprint service since I moved from East Bay in 2010. Although for my time with them and since they sent me an Airave I decided to stay with them with a very high cost. I am working with elderly people where the Internet is 100% needed. Took me 4 weeks with Sprint dealing with them and no solution to the very bad reception problem as well as drop calls every other day. The result, I decided to move to another cell company after being informed that I can use Sprint phone with anyone else with the condition that I pay in full. The result, I paid in full the phones and can and could use with any cell carrier provider, Verizon or AT&T.
In both companies I had the same problems and Sprint phones cannot be used. Consequence, I have to buy new equipment spending another 1500$ and having two almost brand new mobiles phones, Note 4 and Galaxy 5. Customers reps, everyone had a different speech but no sign of being polite or look for a solution. Definitely will not spend 160$ a month for ** service. If somebody knows how to fill a customer complaint other than Sprint please let me know. It is not fair and right to be punished in the way that I was and worst spending used 800 for nothing because I cannot use the damn Sprint phones with anyone after being fully paid.
OCALA, FLORIDA -- I put up with Sprint for over 12 full years and last October & November when I was on business in North East Connecticut and Western Massachusetts I literally had NO service or little intermittent service with numerous drop calls & then a notice saying "No Service Available". I have to be back in this area for over 2 months, leaving soon, and was told about 2 months ago when I notified Sprint of another $5.00 credit they did not put on my bill - that "Of course you won't be charged an early termination fee when we cannot provide you with the service you pay for".
Well, I finally switched to Verizon based on all my research and them appearing to have the best nationwide service for all my traveling. Sure enough I have encountered nothing but HORRIBLE customer service saying, "there is NO way the early termination fee can be waived". I had RE-upped again not quite 2 years ago, August 15th. No wonder the word is that they are continuing to lose thousands of customers & that is why they are offering such low rates.
A small credit after haggling on the phone for hours is no consolation when your messages do not generate at all OR take 4 days to generate and you can't use your phone while traveling! YUCK... stay away and pass on these facts. Sprint doesn't appreciate their customers - I can say that based on my over 12-year experience!
I am a new customer to Sprint and absolutely hate it!!! The terms and agreements in which I signed up for was changed when I received my billing. The customer service reps were horrible - Maribel **, Melody **. The billing concerns following speaking to multiple reps were never resolved. This has been the worst investment I have ever made. Sprint customer service is horrible in conjunction to poor phone service. SHAME ON YOU SPRINT.
PENNSYLVANIA -- Bad customer service. Mislead information. Bad service. Overcharges. Overall rip off. If you decide to leave them for any reasons, you will be ripped off and your phone will be a piece of trash, unless you find next victim that will use your phone joining them. That summarizes what happened, the truth is a lot worse. So bad everything - really.
HOLLY, MICHIGAN -- If I can save someone from going to Sprint I have done my job. I switch from Verizon to Sprint back in February of 2015 and now it is July and I am still trying to get my money to pay off Verizon. They have shoved me around to this and that person. I even spoke to a supervisor who said that she would take care of everything and that was back in March. I will tell you I am so unhappy that I could scream. It was the biggest mistake that I could make.
For all potential customers of Sprint; please don't waste your time or hard earned money with Sprint. Please learn from mine and other's experiences with this rip-off organization. Don't fall for their lies, and spend your money with another, more reputable cell phone carrier. When we ordered our 4 iPhone 6's in September, I was told that the activation fees would be waived for two of the four phones as an incentive to make the sale. Now, two months later the 4th fee is on my bill. I called and was given the runaround by two different CS reps.
I was told there was no manager there to talk to. The representative said he was in charge of the entire Philippines facility, even though he answers phones. I got nowhere with them, I had him look in the notes from my past calls and was told there was no mention of this and they cannot waive this fee. When I called back, I was told I got the same place and got the same response from another representative. However, this lady did say there were managers there, but that no one could speak to me at that time, but could call me back. This still has not happened as of yet.
They lie to us and you can't do anything about it. I asked if someone could pull up my phone calls as they should be recorded as their automated system tells us so that I could prove what I was told. I was again told that this fee cannot be waived, and then I was told there's no need to do that since there's nothing to verify. So, now I'm paying all 4 upgrade fees, $36 each.
My presumption is that I'm not the only one they're lying to, multiply that by the hundreds of thousands of customers they lie to the same way. We as customers have no recourse but to pay them and continue to let them get away with their deceptive practices on a daily basis. On top of that, the representative was rude and curt with me. He didn't care about my concerns or complaints, he made me feel like no matter what I was calling about; Sprint had predetermined that it really did not care about any of my concerns.
Another issue I called about was a $9.99 third party fee that I was charged last month and this month for something that wasn't ordered. He told me it was for “3,000 play credits”. I asked who the charge was from so I could call and dispute it; he told me it was for a game. I asked what game, he said there were a million games out there and he couldn't know, but that it was on the phone. I again stated that no game was downloaded or authorized for purchase on the phone and again asked who the charge was for.
This is when he really got rude and curt with me. I asked him who Sprint gave the money to and he continually refused to tell me, he just kept repeating that I need to see what game was downloaded. I asked how Sprint could charge me for something that they can't tell me where the money was going to and he didn't even attempt to make sense, he simply continued to repeat word for word the statement that I have to check the phone to see what the money was for.
This type of unjustified billing should be illegal, and may be, but I truly believe it is just another way that Sprint is ripping off their customers! How can Sprint charge and take its customer's money and not be able to explain what the charge is for? I believe they merely hope their customers don't take the necessary time to audit their bills because they know most customers don't want to spend an hour or more on hold waiting to get a runaround from their foreign customer service department. Or have to try to deal with a customer service representative that not only doesn't have a firm grasp of the English language, but may only be barely understandable.
LAKE CHARLES, LOUISIANA -- I've been with Sprint since 2006 and really have never had any major issues with them. Sure their internet isn't the fastest, but I loved the fact the data was unlimited. Because I use a lot of it for streaming videos while not at home. My contract ended sometime in November and I went to the Sprint store to get an upgrade and sign a new contract.
When I arrived, I was immediately greeted by the representative there and asked how may she be of service. I told her my contract was up and I was looking to get the iPhone 5s. She led me to her computer and asked for all my info then told me I qualified for a new thing they had called Sprint one up. I asked her about it and she told me basically you only pay $50 for the phone now and the rest will be added to your bill for so long until you paid it off and that you didn't have the standard 2 year contract and could upgrade again the next year for a newer phone if you want.
My original bill before I went to the store was always around $84 sometimes a little higher. So, I asked her around how much will I be billed now since it would have to go up because the price of the phone will have to be added the bill now. She started typing things in her computer and then showed me a price on the screen . I don't remember the exact price but I do remember it was somewhere around $93. A little high for a phone bill but she made it seem like you aren't paying 150 or 200 dollars up front it would just be added in installments.
I will admit that I really didn't read anything on the screen. I just seen the price on the screen and took her word for it that everything else was as she said. So, I signed pretty much wherever she told me. I paid the $50 plus the taxes for the phone then went on my way. I loved everything about my phone, plus my service was faster because this phone had the 4g lte.
I eventually received a text for Sprint saying it was almost time for my bill payment to be due. So I eventually called Sprint to pay it over the phone. I spoke to the representative over the phone and paid it. My first bill was higher than usual because I had to pay all the fees which I knew about from the representative at the store. After paying everything I asked the phone representative around how much will my bill be now since all the fees are gone. Just to make sure there wasn't any others fees. She told me around 110.
I immediately told her that it was higher than what the representative told me when I signed up for it. She looked at all my info again and told me that her price was indeed correct. So, I asked if there was anyone I could talk to because that wasn't the price that was told to me when I signed up. She connected me with her supervisor and her supervisor pretty much said that there was nothing he could do because it was past the 14 days (which is crazy because during the 14 days I was still under the impression that what the representative at the store told me was true).
The supervisor told me that Sprint one up is an store thing and I have to go to the store where I brought it. So I did and spoke to the manager there and he said there was nothing he could do. The people over the phone have more power than him so I would have to go through them. I went home and called again. After talking to the lady she kept putting me on hold and speaking with her supervisor and ended up telling me that I would have to contact some higher up at Sprint or go talk to someone higher at the store.
I asked for a number or to be connected to a higher up and they said they couldn't give it. So, I went back to the store and was immediately referred back to the Sprint call center. I called again, a spoke to someone else and when I told him the price the lady at the store told me, he said my bill should be around 118. I told him that that's even higher than the 110 that the previous representative told me.
He connected me with his supervisor and after telling my story again. The supervisor told me that my bill should run around 125. I told him that my bill is just getting higher and higher. He then told me since I was past the 14 days the only way to get out of the one up program was to pay for my phone outright. Which was the retail price of the phone which is around 600 dollars instead of the price one would pay for signing a contract which I was led to believe when I signed up.
I asked if I could just sign up, go a 2 year contract and pay the difference I would've paid I the store and he told me it wasn't possible. I eventually asked to speak to someone higher than him. So, he had an account manager call me. In a condescending way after making references to judge Judy and Mathis, he pretty much said that I was stuck paying, because I signed up. I asked to speak to someone else because I didn't believe that was right.
Eventually, a lady called me and after telling my story again she flat out said I'm stuck and I should've read my contract. I do know the importance of reading contracts, but I guess I was too comfortable with going into Sprint and believing what the people there said. Plus, how many of us goes into these types of places and the salespeople pretty much summarize everything what the contact says and says sign here? I asked to speak with someone else and eventually the operation director or something like that called. I told him my situation and after using his computer he said my bill would be around 98 dollars.
I told him that's different from what everyone keeps telling me. He said that he looking at everything at that it right. So I guess he got tired speaking with me and gave me the number to calm the Sprint one up department. I called and spoke to the lady there and told her my situation and she told me my bill will be around 110. I told her it keeps changing so she connected me to her supervisor. After saying my story one more time, the one up supervisor said that the 110 was correct.
Everyone else wasn't taking into consideration of the monthly installments for the phone, my work's discount and another discount you get for doing the one up. I asked her if it was possible for me to just sign a two year contract and pay whatever difference I would've in the store for the phone. She said that it was not possible. I told her that I don't think it right that I'm being expected to be held to something that I might have signed (because I still don't know what exactly the contract said) but that wasn't what was told to me when I signed up. She said that another operations director would call me in 24-48 hours so now I'm just playing the waiting games.