GEORGETOWN, TEXAS -- Verizon has lost its edge, and Sprint never had it, the thing that had me a loyal customer for over 10 years.... your customer service.... has now mirrored Sprint. Which if you know anything about the service and headache that people have to deal with it would make you very disappointed that Verizon has sunk to there level. Price, service, and ease of use is no longer a feature that your company can claim. After calling 8 different times and getting 8 different answers, being put on hold for over two hour with 3 different calls and no one bothering to resolve my problem, it didn't give me confidence that your company cared whether or not they had customers anymore. Better call AT&T because they are friendly, courteous, fast and listened to what I needed. I didn't have to turn in my phones one, then wait until one is shipped, go to the store have the service started for the one phone, then repeat the process 2 other times. Wait am I dealing with Sprint ? I thought I was talking to Verizon. They also asked me several times what do you really want? Which surprised me because I was not expecting customer service at customer service, to care what I wanted. I mean I was grateful that they truly put my needs ahead of what was best for the company. Remember I was a loyal customer for years, only left three weeks ago. So if history was any indication how I was able to pay for and even do what I said I would, that in itself should have had you excited and jumping through hoops to "win me back" that is a joke. If that wasn't good enough they beat $1200 dollar down payment by $1000 dollars, imagine that? Only $200 dollars down, iPhone 6 plus 64GB and only transferred one time taking a total of 22 minutes. Verses Verizon 1300 dollars down, 5 1/2 hours, being transferred 6 times in one call, no one bothering to take my number down in case I got dropped for whatever reason. Then having to have to still go to the store to finish the transaction. With Sprint I paid through the nose $1900 to get service started, customers wait in the store a minimum of two to six hours with no one acknowledging that you are even there. When they finally get to you, you are sent back to customer service on the phone, which means 2 mores hours and 6 to10 transfers and no one being able to help because the store has to fix the issue. Back to the store this time for 4 hours, which poor guy is on the phone with support the whole time. When we leave at 8:45 at night, we still have to call back to customer support for another 1 1/2 because the phone doesn't work. This process was from 11:00am to 10:15pm. All this so I could save money. Didn't get the phones we wanted, service was awful, and never once felt like I mattered as a person. My time, money, and loyalty meant nothing to them just like it does to you. Sorry to say, but Verizon now in a class with Sprint, T-mobile, McDonald's, Walmart, and Obama-care. Never mind the people, their wants, needs, money, time or stress, because the company is all that matters. It's sad to think that you're company regards people this way, but then someone has to lead while others watch. Better look at AT&T from now on, they are blowing the doors off of you and anyone else who might want to be treated with respect and kindness. Not to mention friendly, fast, reliable service without the cost and headache of dealing with 10 people who could careless about me as a customer. Sad day Verizon, sad day.
Your once loyal and devoted friend, Brenda and Ron Garner