INDIANAPOLIS, INDIANA -- Since April I have been experiencing frequent interruption of service from Sprint. They are adding new towers and they are proud to let you know when all is done this is going to be great. Until then you will have non existent service. Dropped calls, no data, no battery because your phone is in continuous search for connectivity. I have had to do weekly soft re-sets just to place calls and receive email. Twice supervisors were to call back-no they did not call. I was suppose to receive a $25.00 credit-no I did not receive a credit. Spent an hour on a call with customer service and the escalated call division.
Essentially, Nathan in escalated call said I either accept their credit of $30.00 for 4 months or go to arbitration. I need to go to arbitration for something Sprint agreed to provide. His offer of $120.00 does not even cover one month of service for two lines. I pay a significant amount monthly to Sprint.
I have been a customer for over 10 years and am responsible for payment for 10 accounts that all use Sprint. The only thing currently worse than their phone service is their customer retention.
COTTAGE GROVE, MINNESOTA -- ....David G....
So I switched to Sprint a couple of months ago from Verizon only because my fiancé had them and she wanted us to save money, so I did. Without exaggeration my phone cannot load a 30 sec video on you tube and when it decides to start loading it takes Forever!!! So long I just give up. Never had that problem before I switched. It is my opinion that Verizon's 3G service is faster than sprints 4G. Which is hardly anywhere. Just a few spots here and there around the twin cities. I get frustrated with my service everyday!! I guess I got spoiled with Verizon. Plus Verizon has an app so I can pay my bill. It was so easy and so fast.
I was told there is no app to pay my bill at a store and I had to pay over the phone. If I paid in the store there was a $3 fee and I had to pay with cash. This is bullsh*t. If it didn't cost so much I would buy out early only after a few months. I still might. Save yourself the headache and get Verizon. I had them for about 6 yrs. best phone company on the market! I miss them :-(
The customer service is inconsistent. Not even the supervisors are willing to assist a customer that has been with them for over 5 years. My phone consistently being disconnected because they say one system doesn't talk to another. I was disconnected 3 times today alone and after 2 months back and fourth. I'm some with Sprint. 2 Replies - Latest reply on 05/24/2013Add reply
Sprint - The Not Now or Ever Network
HANOVER, PENNSYLVANIA -- I was convinced that by switching to Sprint I would save money when my wife a and I wanted to upgrade to Smart phones. Well we had been with Verizon for over 15 years and at the urging of family members ... read full review
DURHAM, NORTH CAROLINA -- On 8/30/2012 I paid $100.00 out of $106.00. I paid it by calling star3 they took out the $100.00 the then they took another $100.00 and put that on pending. Now I get on Thursday and I live pay check to pay check. So Saturday I check my account and I was in the neg because of that $100.00 pending.
Now this was labor day weekend. So that left me broke for the holiday. Then after I got off work Tuesday I went to my bank that is when they show me the $100.00 that was paid to Sprint then they show me the $100.00 Sprint had on hold pending. So I took this information to the Sprint. All they can tell me is there is nothing they can do.
So I get on the phone with customer service for a hour with Ms Bella then she tell me that the problem has been taking care of. So the next day I check with my bank and still had the same problem. So to make a long story short, here it is a week now since I made my payment. Now I only been with Sprint for 2 months and right now I am very unhappy with Sprint.
BRONX, NEW YORK -- I have complained to Sprint the whole of this year about regular loss of data connection, intermittent loss of audio on phone, random disconnect from the Bluetooth, muffled audio when it does work, and a slew of other problems that have interfered with me doing my job as a case manager and as a mover who has to navigate to areas that I am completely unfamiliar with. Sprint has conceded that I am having these problems and have given me a recurring monthly discount on my bill of $15 for six months which they have increased to $25 for the last two months.
Sprint continues to cite tower and network upgrades as the reason for this unforgivable service. However, as a customer I am being completely disregarded. I was never called and informed that there would be interruption in my service. Similarly, the discount was not offered to me. On the contrary, it was given to me after I complained.
In fairness if Sprint continues to give me a service inferior to that advertised and that I have come to expect, I should not be held hostage by a contract and should be given the option to opt out.
Sprint Is Ripping People Off
ATLANTA, FLORIDA -- I was a long time customer of Sprint for over 13 years and over the years my bills have been escalating out of control while other carriers are offering more for the money. Sprint holds people hostage ... read full review2 Replies - Latest reply on 12/14/2011
Dropped calls and no service
I have been using my Sprint service for one year in Hampton Roads. At times the service did work with only a few dropped calls. However lately I can not use the service inside my house in stores and ... read full review5 Replies - Latest reply on 07/09/2013
ALBUQUERQUE, NEW MEXICO -- Sprint is the worst cell phone service ever!! all I ever get is "webpage cannot be displayed" or "service not available" I have called to complain and I got no help whatsoever! The "customer service" representative said it was my phone. I just got the Samsung Galaxy S3 and the phone is brand new. He told me to come into a Sprint store to have it looked at. I finally agreed so he said he'll call me back in a few days to see how everything went. I never received a call back and I decided to forget it. My contract is over in mid September and I cannot wait till I switch to Verizon!!!!! If I could rate the service no stars I would but unfortunately I can't. SPRINT SUCKS AND I WILL NEVER EVER TELL ANYONE TO GET SPRINT. I'LL WARN ANYONE AHEAD OF TIME ABOUT HOW [snip] THE SERVICE IS!!!!2 Replies - Latest reply on 08/19/2013Add reply
Sprint Refused to Cancel My Account
ELMWOOD, LOUISIANA -- My husband and I divorced. We both asked that our accounts be split. We were told we had to go in at the same time to sign a cancellation form. He came all the way from Mississippi in order for us to ... read full review2 Replies - Latest reply on 08/04/2013
PROVIDENCE, RHODE ISLAND -- Sprint has horrific customer service! Whether it be needing a replacement for a bogus phone that you got locked into for 2 years that simply is of poor quality and with that same phone continuously going back and forth with replacement of the same problem that you get stuck with. As they say they cannot replace that phone with another model and in the meantime your paying your bill and stuck with a phone that rots!
Than when you finally cancel their service they bill you a extra months bill and send it to you 2 months after you cancelled. Than you call and try to get that straightened out and each and every customer service representative says your all set as each and every week you have to call again because it was not straightened out with so called supervisors getting on explaining that your all set. Than you get a bill from collections and than have to call again and again!
Honestly if anyone asked me 10 years from now the question of Who Had the Worst Customer Service That You Have Ever Experienced? I would sadly never forget that is was Sprint!
FT.LAUDERDALE, FLORIDA -- I was on the verge of canceling and they told me I can early upgrade back in April. I was informed that it was $95 in which I decided it would be beneficial for me to just cancel, I was insured that the $95 early upgrade fee will be waved. I spoke to a few representatives that found this in the notes since then and all of a sudden when I call today I'm being talked slick and sarcastic to saying they don't see it in the notes and they're not gonna honor it. I was also informed that the supervisor would tell me the same thing. I am beyond irate I refuse to pay $350 to cancel right now because of their negligence. [snip] I'm changing my carrier and am not paying them anything now.1 Replies - Latest reply on 06/28/2013Add reply
SAN ANTONIO, TEXAS -- My 2 year contract is up this July, and was anxious to switch carriers. AT&T made us a wonderful offer of 2 free iphones5 with activation fee waived . So, I called Sprint to verify & confirm the penalties & fees I would asses for porting carriers, Sprint says will match their offer, because they value us as customers & pride them selves off customer service satisfaction. I was baffled, only to find out that offer was a lie & a fraudulent way to waste my time!!
I'm sick and tired of this horrible service, never will I make the same mistake... if you're a potential customer, walk away!! Your business is appreciated else where ... once you sign with Sprint, all integrity goes out the window. Sprint has been nothing but horrendous. Never will I wish that upon my enemy .