GURNEE, ILLINOIS -- On the 20th of November my wife and my son went in a Sprint store to do an upgrade. He had the iPhone forever plan so he went in to get his new iPhone and was told that he does not have that plan. My wife asked to speak to a manager. At that point the person that was helping him said he was the manager. 5 minutes later a manager came in and told her that person was just a regular store associate and was not the manager. Her manager told her they still would not be able to help her because she's not the primary number on the account.
On my way back home from work, I stopped in a Best Buy store. There was not a Sprint store close to me. They were able to handle the problem and could not understand why the Sprint store did not see that my son had iPhone forever. I've called over four times to Sprint customer service to inquire about this problem and all four times, halfway through the conversation the phone would go dead. One time I called and asked to speak to a manager and was told one minute and five minutes later the phone hung up. So at this point I think I'll go into the store and who knows what will happen then. I do know I have to find another provider.
MINNESOTA -- I had a similar experience which is why I will not sign up for Sprint autopay. They are crooks and do not care about the customers once they rope them into service. The customer service is overseas and they just repeat the same script over and over, and do not resolve your problems they hang up on you or transfer you to another department. There is a difference between speaking English and understanding it and showing empathy and these reps have none of that.
LOS ANGELES, CALIFORNIA -- This may be the company with the worst customer service I have ever dealt with. I have been with the Sprint for 7+ years and it has gotten worse over the years. After numerous billing issues that they refused to correct I finally moved coverage to Verizon and am actually paying only $5 more a month with MUCH better cell service & the customer service has been fantastic. My only regret is giving Sprint so much of my business.
WYLIE, TEXAS -- I have been with Sprint for over 2 years and they are the worst providers I have ever encounter. They will try and squeeze every cent possible when you decide to switch. I definitely do not recommend them. Even Metro is better than Sprint. Joe supervisor on sales was so rude he should even be a supervisor. I told him I would give a bad review and he said, "Go ahead." Will never return to Sprint. I am loving Verizon once again!!!
TOLEDO, OHIO -- Sales associates didn't seem to know how to do anything aside from typical activation of new phones and couldn't process the return of my Verizon phones because they forgot to record the serial numbers before they wiped the phones! Network reliability was horrible too. I utilized Wi-Fi calling and non-wifi calling and dropped about 15% of my calls. The 800 # customer service was very nice and helpful. Too bad they don't work in the stores! We switched back to Verizon after 19 days.
OVERLAND PARK, KANSAS -- Contradicting statements from various offices. Hours wasted and nothing accomplished. Something as simple as wanting to upgrade two cell phones and was given different prices and fees from three different sources. Obvious lies to customers proves no loyalty to customers or company.
BALTIMORE MD -- Sprint literally screw over customers, they are like a street robber who lead their victims down a dark alley and rob them. They are dishonest and lie, they add services that you didn't consent to and you only find out when you get a really high bill. And then when you call Customer Service you get the runaround. Do NOT join the Sprint network!
We had someone who passed away on our account. It took 11 MONTHS for the phone to get off our account. When we tried to get our refund after it was promised to us, they wouldn't give us what was promised. We dealt with the supervisor "Marisa" who is incompetent and extremely rude and not helpful. Moral of the story, if you have Sprint and someone dies, GOOD LUCK getting back anything they promised to you.
LAKEVILLE, MINNESOTA -- I recently went into Sprint to upgrade my phone cause my phone was now available. Because of one tiny crack on the side they wanted almost 200 bucks to upgrade my phone. This is crazy. Any other provider would take it no problem. Well I guess now it's time to switch to a company that's actually has better customer service and who actually treat their customers well.