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329 reviews & complaints.
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Lies, Lies and More Lies Followed by Horrible Treatment.
Posted on
Rating: 1/51
RENTON, WASHINGTON -- I am extremely disappointed with Sprint. A little over a month ago we upgraded two phones on our plan. I paid in the store for the phone and was told specifically by the teller that the only thing that would be different on my next bill is the installment charges for the phones. And obviously the payment for the plan as well. I was told there would be no activation charges. So when my first bill comes there is $80 worth of activation charges on my account that I was told would not be there. So I call in and am told they are very sorry for the mix up and will work on getting it taken care of and call me back. No call back so I call in again, they have no record of my first call and I get told the same story again. A week goes by and I call back once again, the third time. I then spend two and a half hours on hold while they "track down a supervisor" only to waste my time and get hung up on 3 times. I repeat TWO AND A HALF HOURS ON HOLD AND 3 TIMES HUNG UP ON for an issue I had already been told would be taken care of twice and shouldn't have been a problem in the first place. So after wasting all that time on the phone I get told that I will get a call back from a supervisor in 24-48 hours. Mind you, I was very civilized through out the whole process, up until this point obviously, which I felt was definitely valid. Low and behold it has now been another week, the issue was not resolved and STILL not call back, even from a supervisor. I am so furious and disappointed in Sprint. I have NEVER been treated so poorly by a company, even Comcast who has the worst customer service in the nation. I just can not believe after all the times I have called and BEING ON HOLD FOR 2.5 HOURS and being hung up on THREE times, not a single person at Sprint has bothered to try and resolve an issue with an upset customer. $80 might not seem like a lot of money to some but it is a lot of money and at this point it's just the principle of a company taking care of their consumer. I have been ignored and treated poorly and it is not ok. Not a single person at Sprint has tried to resolve the problem, not a single person tried to take care of it themselves when I called, they just wanted to push it off too someone else and leave it to fall through the cracks. I am still in shock at the service I have received from them. AND they still expect me to pay the extra $80 they specifically told me I would not be charged. Thanks Sprint and congrats on getting yourself on the same level if not worse than Comcast. If I cancel, do not expect me to pay the termination fees, I will pursue other options. No way am I paying to get away from such crap service.
     
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Horrible Customer Service
Posted by on
Rating: 1/51
SANTA FE, TEXAS -- Since I can't seem to resolve my issue by calling and speaking to your customer service reps. and speaking with "managers" maybe expressing my concerns here will help. If to not raise awareness about your customer service but possibly how your "managers" don't disclose all information about your plans to customers when they are considering changing from one plan to another. I have been a customer with Sprint since 2009, I have had at times 5 phone lines with Sprint and paid in excess of $300.00 a month. Since I pay my bill. I think I should have some sort of at least half way decent service. I have had issues from dropped calls to not even receiving calls at times. I weighted my options of switching to a different provider however I feel that all cell carriers are about in the same boat when it comes to service be it cell service or customer service. But here lately I have come to the conclusion Sprint does not regard either as important. I called in to your customer service on July 5, 2014 in hopes to reduce my monthly bill, I had 2 lines where my contract was up and I wanted to disconnect them. After speaking with a customer service representative I was transferred to a "manager" to go over my changes to my account. Needless to say she was trying all attempts possible for me to not cancel any of my lines. I did end up canceling one line and to save money I was told I could go to a family plan to save me almost another $100.00 a month. I asked what the difference in the current plan that I was on and the family plan. I was told that the only difference was I would have 1GB of data versus my unlimited data. I was also informed that with all my lines on my current on the plan we did not even use 1GB total. I asked when the plan would take effect? I was informed by one of your "managers" that since the 5th was the end of my billing cycle it would take effect on the 6th. After hearing that was the only change I figured it would be fine to switch my plan to the family plan. Well I received my new bill this past Friday and to say "I was not happy " is an understatement!!!! I opened my bill to find out that even after disconnecting a line and changing to the family plan my bill had only dropped $20.00.

I called your customer service representative line again and was informed by a "manager" that it could take up to 2 months for my bill to reflect the changes. What I don't understand is my bill shows the "family plan" my data is now reduced to 1GB but you can't change my charges??? I find that a little odd. Did my phone call to your customer service center help with my issue.....Not at all. I was told they could not change my charges the system has to make the changes. I was still upset but thought hopefully the changes would be made sooner rather than later. Well today was the last straw.

I went into Bestbuy to upgrade the phone associated with my number only to be informed by the clerk at Bestbuy that since my plan was switched to the family plan I now had to purchase my phone out right or pay on it monthly ($18.00 a month extra). So again needless to say " I was not happy at all"!!!!!!! I thanked the clerk at Bestbuy and left without a new phone. I immediately called your customer service department again to speak with a "manager" only to be put on hold for 30 mins. Then to finally speak to manager who did not resolve my issues because my call was dropped. Did I receive a call back? NO. This all happened at 4pm today and as of now I still have not heard any thing. I have to say Sprint does not value their customers!!! Sprint does not inform their customers of every aspect of their plan. Sprint should train their "managers" and customer service reps. as to the differences in plans and what is covered and not covered!! I feel as though I was lied to. I may be only one person but I will make sure that I relay this message to as many people as possible.
     
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Manager Did Not Honor Promise to Refund Money on Defective Product After 14 Days
Posted by on
Rating: 1/51
REDONDO BEACH, CALIFORNIA -- WORST MANAGER EVER!! I was with LA Cellular and then AT&T from 94 to about 8 years ago got tired of bad service and switched to T-Mobile. I had no contract with TMobile and was happy with my Samsung Vibrant Galaxy but have been sick and wasn't able to deal with buying a new phone or updating. My brother went to add me to his family plan with Sprint and he bought 3 new I phone 5 S and all the trimmings.(a lot of cash to fork out). He brought my old Tmobile phone in for me to switch contacts, and got it all done as an X-mas present so I would be on an I Phone like the rest of my family. (Husband and child are on AT&T and I did not want to use them again due to poor service after 12+ years of being a loyal customer). So- I don't change phone companies lightly. My brother brought me the I phone as we were leaving town for the holidays right before X-mas. I went in the day we were leaving to buy expensive headphones ($199) and a life proof case to keep my phone safe. As I was ringing it up I asked if I was able to return the case if there was any problem after I returned from my trip. a helpful staff member and "retail consultant" remembered my brother and his big purchases and where he works and said "It's a 14 day period to return for money back BUT "I WILL honor it since you will be out of town and as long as its not 6 months later and thrashed I will get permission and return if needed". I said thanks, bought the case $90 bucks with tax and best headphones they had. I got back from my trip after new years and had 2 days left on my 14 days but got sick and had to get my treatments after trip. I was STUCK in bed and could not get there. BUT I was not stressed as the employee had given me his word and card, and I TRUSTED him. I went in there early this week as soon as my health was good enough and asked for him. The Manager said "I can help you - What's your problem?" RUDE! OK I politely explained that I had just been to the Apple store for them to fix my phone which was not responding correctly on touch screen and they pointed out that my Case was DEFECTIVE (their words)..I looked and sure enough the tape on the Lifeproof case was stuck half on the back of my NEW I phone 5 S and half on the case backing. As soon as it was out of THAT case it worked. finger prints, apps, I could dial a number use Siri etc...(oh joy!! a phone that responds)...not a lot to ask for. Of course apple blamed Sprint and said I needed to buy one of their Non defective cases or buy directly from LifeProof. I bought the one at Apple since I was already there for hours and they said it had a better warranty.
The Manager said "He Can't refund that as you are past your 14 days. I am happy to give you another case instead". I said he PROMISED me - he told her he did as well and spoke to her- and I explained what happened as did He. She was snide, snarky, condescending, nasty and not concerned with customer service at all. I told her she was going to lose 3 Iphone accounts and 2 I pad services if she did not honor the promise made. She said she had the authority to do it but would not. She was basically power tripping. As I stood there feeling sicker and sicker and needing to get home. I called my brother and he said forget it I'm cancelling. I did speak with another Retail Consultant and he tried to help. The so-called manager ran into the back room once I started calling her out on her RUDE and dishonest behavior and "took her lunch" at about 4pm until I left almost 2 hours later she still was hiding in back! The manager made it clear she couldn't care less how many customers she lost and she had all the POWER LOL!! I finally took the trade out case and left out of frustration and exhaustion and will NEVER go back to this store or SPRINT unless she is gone. I was a retail manager myself for years in college and I know how to treat customers. Basically rather than refund me my $90 bucks and not force me to go back to Apple and stand on line to return the other case I'd already bought (they would have been credited by the manufacturer anyway) She would rather SPRINT lose hundreds a month in services paid and 3 new I phones still in the return period than be a decent person and honor the promise made to me and credit me back. So her numbers would be up and screw Sprints overall numbers for services. Well, I spoke with TMobile and they are more than happy to take me back and add on my other 2 family members as well and both I pads. No contract. $300 per phone or line to buy us out of our SPRINT contracts (which I did not want anyway so I'm glad) and $350 toward the IPhones from TMobile. They also have monthly payments but that cheap we just pay up front. Thank you TMobile, and Goodbye SPRINT. BLAME the bad management PERIOD. Unacceptable. STAY AWAY! Sprint get rid of this manager.
     
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jktshff1 on 01/15/2014:
Unless it's in writing it means nothing.
Ronnie on 05/31/2014:
Sprint lied and told me I could pay off the iPhone 5s at anytime at 249.99 so I did and that charged my contract 600 bucks I call and they told me. I'm enrolled in a 27.00 a mouth plan I said I was never told that now I think that NO one should EVER get into a payment plan on a cell phone EVER!!! Because it's a big scam!!!!!!!!!!!! SPRINT SCAM ME!!
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Sprint Lied to Me So I'd Stick With My Plan
Posted by on
Rating: 1/51
TAMPA, FLORIDA -- I intended to drop my Sprint plan after terrible reception and bad customer service experiences. But the lure of the low price phone plan got me on my recent trip to Delaware…

My iPhone 4S’s speaker hadn’t worked in many months. I called the Sprint customer service line to see when we were eligible for upgrade. Apparently we were eligible right then. I also wanted to add another line to my phone. The customer service woman told me that we could even save money by adding a phone line (as their plans had changed significantly over the past year). We went to Best Buy (at her recommendation) to get new iPhones.

The man at Best Buy was pretty rude, but he did hand us a paper and explained to us that if you had one line it was $50, two lines made each line $40, three lines made each line $30 and four lines made each line $20. I did a double take. Since I was looking at three lines, the man explained to us that we would be paying $90, so we might as well get four lines to make it $80. Data was extra per line he explained. So our bill, according to him, would be around $140 or so plus taxes (with data added for only two of the lines).

We were hesitant because we didn’t know what the catch was. Plus, the Best Buy guy right next to us screwed up another person’s line by losing their work number. We left and went to the actual Sprint store.

We had to wait almost 45 minutes to be seen. It kind of felt like a doctor’s office in that way. There were four employees there who were working with two or three customers. I asked the same question to the girl who helped us about the cost. She said it made a lot of sense to switch, as we were paying $147 already with just the two lines. I confirmed with her again about the pricing, asking for the informational page to take home.

She spent another 45 minutes or so setting up the phones. She instructed us to sit down, so we did that. She was really nice.

A few days later Sprint sent me a message that there was an error on my bill. Evidently, they had left one number on its own plan with the others on the new plan. I thanked them for fixing it. The woman then said my next expected bill would be $509!

I said “what? This must be an error.”

She explained that the next bill after that would be my normal rate of $261. I told her I never would have agreed to that. I had been explained by three other Sprint employees and one Sprint contractor that my bill would be around $140 since we weren’t paying for minutes individually anymore. She said that was my bill now and the $509 was just two months that I had to pay in advance.

I asked to speak to her supervisor, Kim, who had trouble hearing me on my Sprint line (no surprise there). She explained how they charged me is $50 for line one, $40 for line two, plus $30 for line three and $20 for line four (which now as I’m writing this would STILL be lower than my monthly bill quote!). I explained to her that this couldn’t be true. I had three other Sprint people quote me (in writing some of the time!) what my bill would be. That I had been willingly deceived into agreeing to keep my phone with Sprint and to add more lines. She kind of agreed, but stated that the only thing she could do was to charge me the way she thought I should be charged.

I’ve written about my distaste for Sprint before. They have such terrible reception (in my metropolitan hometown), that it’s a joke amongst us Sprint users that you have to check up on your text messages because often they’re not going to go through. Their customer service was blatantly bad in 2011 when we got the phones in the first place, but now it’s deceptively bad. Sprint tells you what you want to hear in order for you to sign that contract. But just because Sprint says something, it doesn’t make it true.

And about their unlimited data, because what would a Sprint review be without it? It’s not good. Yes, it’s unlimited, but it rarely works. In order to Google things on my phone I usually have to be hooked up to WiFi. That makes having unlimited data quite useless.
     
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Poor Service All the Way Around
Posted by on
Rating: 1/51
KANSAS -- I too am getting the run around. I was told that service would be up and running by 12/30. I got my bill e-mailed to me and it was a full priced bill. I call the customer care department to speak with them about me paying full price for service that I have not used in 10 days. The first person I spoke to told me that I have to pay full price without credits because I am a pay as you go customer. To be honest, I really don't care if I pay as I go or if I signed a 10 year contract with Sprint. No service is no service....PERIOD. So I asked to be transferred to someone else who can handle my complaint. So they put me on the line with a guy named Dominique and he says that the tower in our zip code/area is in fact out (like we didn't know that already) and he says that we should be able to pick up one of the towers on the other end because our tower is completely shut off. I asked him about the 12/30 date, and he says (braise yourselves) "it probably won't be full functional for another 3 months," 3 MONTHS!!!!!!!???????????? Like is Sprint really serious right now?

So, I asked him, "Am I really supposed to sit at home and suffer for three months?" And he said, "I can't really do anything about it." I mentioned to him that if it is in fact 3 months that Sprint will lose a lot of customers in our area. He says "I am well aware of that and I don't want that to happen, but what can I do?" How about set up a back-up tower or something while this is being "updated" like seriously, I don't know. Sprint should know what to do to keep their customers. All this says to me is that Sprint does not care about its customers, how much they pay, or what we have to go through just to hold a conversation on our cell phones.

Dominique claims that he will have someone look over my account to try to get me a discount. He ask if he can call me back tomorrow on my cell phone. I told him catch me if you can because it does not work in my house!! Like what part of "NO COVERAGE IN 30350" do these people not understand!?!?! I am very very frustrated with Sprint that I do not even care about when this tower will be back up because at this point, I have to look after myself so it is time for me to seriously move on. Like for real. I told Dominique that I won't be around in three months to see whether the towers are up and running or not. He tells me "good thing you're not on a contract because you can leave at anytime?" But why would a company not care if they lose customers or not? That is no the answer you give to people that keep you in business. And pay as you go or not, $80 is a lot to spend a month for something that is not working.

Switching to Sprint is the worst mistake I made in 2013 and I cannot enter 2014 this way. This is totally unacceptable and customer service is the worst. I am taking this message to other sites to reassure the rest of the world to stay far away from Sprint. I have never in my life received service this bad.
     
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Paul on 12/30/2013:
Seems like once the problem is resolved they would go back and credit your account. I'm sure it is frustrating in the meantime, but if a tower is down and parts/electronics are not available, there isn't much they can do.
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Sprint Did Not Make Me Whole
Posted by on
Rating: 2/51
PFLUGERVILLE, TEXAS -- In summary, this summer I switched to Sprint and got a Sprint-branded phone for my oldest (autistic) son. His phone is key to his day, it is a great avenue to handle some of his fidgety behavior. Dual-core, pretty nice ZTE phone, whatever that is. Less than 4 months in, his phone died. Just a red LED power light, nothing else. I took it to the nearby store, and it could not be fixed. They did not have a replacement in-house, so I drove across town, waited another 2 hours, finally receiving the replacement phone.

The new phone could not be activated on their network, so they ordered another one. This was on a Saturday. We took the non-activated phone, because it could at least connect to WiFi & my son could listen to music and such. That evening, the replacement phone died in the same manner. No display, nothing, red LED on power.

Finally, I went last Wednesday and picked up his new phone that finally arrived (a day later than promised). All was right with the world… until last night. Less than a week of ownership of the new phone, and it was now even deader than the others – I could not even get a power LED to light! So, last night I went BACK to Sprint, and passed their only technician on his way home as I went in the door. They could do nothing last night as a result.

Today, I went back to Sprint again…. The tech would not arrive until noon, so I left the phone. I returned about an hour ago, and had the epic fail of customer service.

Tech: “I can order a replacement for this phone.”
Me: ”Unacceptable. I don’t want that phone. The first one lasted less than four months, the second one less than a day, and this one less than a week. I want a new phone.”
Tech: “I’m not sure I can do that.”
Me: ”Find me someone who can. I do not want another one of those phones.”
Tech: “Sir, I have to pull your account to see what I can do. I cannot replace the phone until I check.”

After several minutes, she told me she could get me into a Samsung something-or-other. I’m fine with that, nothing fancy, just similar and DIFFERENT BRAND.

Me: “I want a case.”
Tech: “I can’t give you a case.”
Me: ”I bought a phone a few months ago for my son (standing beside me). I walked out with a phone and a case. I brought that phone back in there because it’s cr*p. I want to walk out with a phone and a case.”
Tech: “I can’t do that.”

At this point, the DUDE THAT SOLD ME THE STUFF IN THE FIRST PLACE came over. Mister “we stole 5 phones from AT&T account when this guy dropped by this summer.” Yeah. That dude. Mister all happy I was there a few months ago.

Dude: “We can’t just give you a case.”
Me: ”You are not making me whole. I had a phone and a case, now I will have just a phone.”
Dude: “Hey, look, she’s already found you a different phone as you requested. We can’t go around giving away cases.”
Me: “Thank you, I guess. However, I’m not a satisfied customer.”

To top it off, the new phone has to be shipped. Hopefully it will arrive tomorrow. A simple $20-$30 investment by a large company to make a special-needs customer happy? Didn’t happen, and it’s sad. I wish someone in that store had the guts to do right instead of hiding behind a company policy.

They almost got 5 phones back and no more $$ from my family, and might still yet. Time will tell, because two other family members have the same model phone as the one that died…..
     
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FoDaddy19 on 11/06/2013:
Obviously if you choose to go with another model of phone, there is no guarantee that the accessories for the previous phone will be compatible with the new phone. In that case it's your responsibility to purchase whatever accessories for the new phone you may need.

For example, I got a Galaxy S4 a few months ago. Naturally my case for my old Xperia Play wasn't going to fit it. So I purchased a new case that did fit it. It's unrealistic to think that you are entitled to new accessories when you chose to get a different phone.

You son's disability status is not of their concern, nor should it be.

"They almost got 5 phones back and no more $$ from my family, and might still yet."

You are aware that there would've been substantial ETF's right.

Anyway, they made you whole
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Indecent Practices
Posted by on
Rating: 1/51
Sprint Wireless has proved to me that it is a dysfunctional company with indecent business practices. I made the decision to switch to Sprint because their coverage map showed that I would receive perfect voice reception and 4G LTE data coverage at my home. I ordered new service on September 20th. The new iPhone 5S was on backorder at the time, and I was aware that my service would not be activated immediately. Sprint charged me for the phone immediately, even though they were not scheduled to send it for another 6 weeks. I called them after I saw the charge, and I was told that my phone was scheduled to be delivered the next day. It was delivered on November 12th - almost a month later.

When I activated my phone I was receiving only 1 bar of reception, and at times was roaming because I wasn't receiving a Sprint signal. I called customer service numerous times, and the agent couldn't give me an explanation. I was told that my phone was most likely dysfunctional, and I should bring it to a store to be repaired. I schedule time to visit a store location and they told me the problem was their service not my phone. They assured me that the service should get better any day, but I could cancel the plan and return the phone without penalty. I transferred my phone number to another provider. I called Sprint again about returning my phone and they could not give me any information because the website was down - apparently phone agents don't know how to return the phones. I went to a store location to return the phone and officially cancel service. I was charged a $35 restocking fee. I argued that I should not have to pay a restocking fee since I would never have purchased the phone if their coverage map had not been lies. They asked me to call an agent, who told me I should be patient since they are trying to update all of the Sprint towers. The store agent asked for my credit card to refund me the price of the phone - minus the activation charge.

Today I called up Sprint to ask when I should expect to receive my refund for my phone. They told me 30 to 60 days! I was reasonably upset! I am not being refunded the $36 activation fee (which I would never have had to pay if I had known I would have no reliable service), I had to pay another $35 to cancel the service and return the phone (which is insulting since I would never have purchased a phone from them if I knew there was no reliable coverage), and now they are keeping my money for at least another month. I stayed on the phone for 20 minutes. The agent finally told me that they can file a request for a refund when my monthly cycle would have ended (I say "would have" because I no loner have an account with them). I have to wait another 15 days to FILE FOR A REQUEST! It is not enough that I returned the phone and a refund was charged to my credit card.

Now I need to wait for an extended period of time to kindly ask to please get my money back. Sprint will successfully keep my money for at least 2 full months for a phone that I only used for 12 days. AND I had to pay $71 for the privilege of having them for 12 days. I asked repeatedly to speak to a manager, and she would put me on hold for several minutes and come back with some lame explanation. Finally I literally broke down crying on the phone, because I can't upgrade my phone on another plan because this company is holding onto my money for as long as they possibly can. She offered to give me a call back on November 13th to request my refund - every agent has scheduled a call back with my to check on my service and never actually called.
     
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Soaring Consumer on 10/29/2013:
Contact your credit card company to dispute the charges.
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Do Not Contract With Sprint. Horrible Service.
Posted by on
Rating: 1/51
MAPLE HEIGHTS, OHIO -- In February I switched over to Sprint since I was out of my contract with Verizon. I had Verizon for over 10 years and never had a problem. My niece asked me to share her Sprint plan so that her bill would decrease. I signed up with Sprint in February and I have had problems with my service ever since. My calls drop constantly and I have terrible reception inside my house. I have to stand on my patio to talk on my cell phone. About 6 wks. ago I spoke to a representative of Sprint concerning the poor service that I have. The person checked my service and noted that it was evident that I experience dropped calls regularly. I was told that I would be sent an adaptive piece that would help to correct the poor reception in my house. I was told that there was a back order for this piece of equipment. As of yet I have not received the equipment and I still cannot talk on the phone while inside my house. I was given a credit of $40.00 for two months.

On July 25th and 26th I had no service at all. I couldn't make calls and I couldn't receive calls. All of my attempts to sent texts failed. On July 26th I went into the store on Chagrin and explained that I had no service. The representative told me that the towers were being worked on. He up dated data on my phone and told me that eventually Sprint's service would get better because of the work that they are doing to improve their towers. The next day I continued to have dropped calls and of course no reception in my house.
Finally I had had enough. I called Sprint on July 30th and asked for my contract to be cancelled due to the service or lack of service that I have received. I was on the phone for at least an hour repeating my complaint to at least 5 different people. Several reps. talked about the maintenance being done on their towers. One representative put me on hold while he supposedly checked with his supervisor about canceling my service but I was somehow disconnected after holding for approx. 5 minutes. I thought that may be I would receive a call back, but of course I didn't. I called back and had to talk to 4 more people, 2 of which insisted that my service was good according to Sprint's data records. The last representative that I talked to was like a tough guy. He told me that I wasn't getting out of my contract because I had not met my 2yr. commitment. He told me that I could pay 300 dollars to terminate my contract early. I told him that I shouldn't have to pay a penalty for bad service. He too began telling me about the towers being worked on for better service in the future. I asked to speak to his supervisor. He told me that his supervisor would call me back within 48 hours. So far I haven't received a call from that person yet.

I am so sorry that I signed up with Sprint. I will never do it again and I would strongly advise others not to.
     
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trmn8r on 08/02/2013:
I don't agree that your experience means others should not get Sprint. Others on your street? Yes. But not generally. I have seen similar complaints against most of the cell phone providers.
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11 Months & Still No Solution to Our Problems.
Posted by on
Rating: 1/51
AURORA, ILLINOIS -- About 11 months ago, our contract with AT & T expired. My son, daughter in law, husband & myself, decide to join together in a family type plan. Son & daughter in law have been very happy with Sprint, so after much research, many calls to Sprint, & even a couple visits to a local Sprint store, they had us believe the service in our area, (different than son & daughter in law's area) was not only very good, but improving very soon! Husband & I joined the Sprint family. About 2 or 3 weeks into the contract, I made my first call to Sprint, complaining that people said they were calling us, but it would only ring & ring. Yet we had no log of these calls. I also complained that we often have to drive outside our neighborhood, to make calls. I was told they are working in the area & the problem is temporary. But they couldn't give me a time frame, so I expressed concerns that the problem may not be fixed before my time is up to decide if Sprint is going to work for us or not. I was "assured" my call is documented & this would not be an issue. I explained the importance of my being able to be reached if needed, by my parents who are in poor health, & need me often, Also like every body else, I want to be able to contact & be contact, by my kids, other family, friends, work & so on. Lets just say, in order to keep this review from becoming a book, that about 11 months later, many, many calls to Sprint, many, many visits to a Sprint store location, MANY broken words & down right LIES, form SEVERAL different Sprint employees, my husband are still stuck with paying for this terrible service, no reception most of the time, dropped calls or calls so choppy, we can't understand the caller, people calling us & having the phone ring & ring until they get a massage telling them either our numbers are no longer in service or that the number or code they entered is not a valid number, text messages we have to go outdoors & walk around the yard until we find a spot where the text will send...for a while, then we have to move & find another spot, & so many more complaints! I at one point, was offered $25.00 off my bill for the next 4 months.....Really?? I said no, of course. They also offer to upgrade our phones...You serious??? Upgrade & stay with Sprint?? I'm tired of making report after report & having them do the same thing each time, with the end still being, no resolution to our problem. I said I want what I'm paying for & if they can't give me the service I'm paying for, then let me out of the contract with no early termination fees. I did after all call with my first complaint within the first 2 - 3 weeks. It seems nobody in the entire Sprint chain has the authority to do this for us. I also want to be reimbursed for a huge portion of the monies paid to Sprint over the last 11 months. As for my parents & my kids, I have been needed many times by my parents, for urgent medical emergencies, & was not able to be reached, same for my kids & others. I do NOT advise Sprint to any of you reading reviews, in order to make an informed decision about cell phone service providers.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Sprint Is Full of CRAP!!!
Posted by on
Rating: 1/51
HONOLULU, HAWAII -- I have been with Sprint for 3 years, I started with the HTC EVO, then upgraded to the Samsung GALAXY S3. From all that I have read, Sprint announces it was the first network to have 4G what a load of bull****!!!! They say that their net work goes beyond AT&T and VERIZON another pile of CRAP!!!

I have so many drop calls, I can not even count it anymore. At my place of work the phone's signal is so weak even the Verizon guy would not hear me. I streamline movies on the Samsung Galaxy S3 and Sprint stupid network Stalls. I just called today Sprint and got a woman on the phone. I think she is a moron not to understand the word STALL and said to me " You mean your phone is stalking" How educated was that.

I compare my S3 with my co-workers S3 where her network is T-mobile and damn her phone is 3x's faster than mine specially on streamlining movies. Sprint is so full of **** with their 4G commercials. If I get a better offer with Verizon or even T-Mobile I am so done with SPRINT.

To me SPRINT gets the latest gadgets, at the same time makes those Gadgets look so damn bad. My S3 internet connection is so damn slow even the 1990's dial up network would process faster.

I asked Sprint associates here on Oahu what and when would the 4G take effect here, they told me summer time this year 2013, It's frickn' June going on July soon and no 4G. what a load of crap............1st 4G network yeah right!!! 1st Bull**** network. Sprint should Sprint down the cliff or even in to the black hole!!! I bet the Verizon guy would be able to make a phone call from the black hole. and for Sprint, you would be S** out of luck....

When I got my phone I was asked about insurance, prior to the activation fee. I told the guy I am not interested because I know that is just a gimmick to scheme money. And when I found out about it I called SPRINT again and told them off. asking them why am I being charged for something I did not agree upon. To the Sprint Associates please do not play people to be fools specially the ones who do their research before even thinking of getting a phone with your Stupid, Fake, b. s. network......Your.4G is just a logo intended to fool people to buying your stupid service.
     
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