WYLIE, TEXAS -- I have been with Sprint for over 2 years and they are the worst providers I have ever encounter. They will try and squeeze every cent possible when you decide to switch. I definitely do not recommend them. Even Metro is better than Sprint. Joe supervisor on sales was so rude he should even be a supervisor. I told him I would give a bad review and he said, "Go ahead." Will never return to Sprint. I am loving Verizon once again!!!
TOLEDO, OHIO -- Sales associates didn't seem to know how to do anything aside from typical activation of new phones and couldn't process the return of my Verizon phones because they forgot to record the serial numbers before they wiped the phones! Network reliability was horrible too. I utilized Wi-Fi calling and non-wifi calling and dropped about 15% of my calls. The 800 # customer service was very nice and helpful. Too bad they don't work in the stores! We switched back to Verizon after 19 days.
OVERLAND PARK, KANSAS -- Contradicting statements from various offices. Hours wasted and nothing accomplished. Something as simple as wanting to upgrade two cell phones and was given different prices and fees from three different sources. Obvious lies to customers proves no loyalty to customers or company.
BALTIMORE MD -- Sprint literally screw over customers, they are like a street robber who lead their victims down a dark alley and rob them. They are dishonest and lie, they add services that you didn't consent to and you only find out when you get a really high bill. And then when you call Customer Service you get the runaround. Do NOT join the Sprint network!
We had someone who passed away on our account. It took 11 MONTHS for the phone to get off our account. When we tried to get our refund after it was promised to us, they wouldn't give us what was promised. We dealt with the supervisor "Marisa" who is incompetent and extremely rude and not helpful. Moral of the story, if you have Sprint and someone dies, GOOD LUCK getting back anything they promised to you.
LAKEVILLE, MINNESOTA -- I recently went into Sprint to upgrade my phone cause my phone was now available. Because of one tiny crack on the side they wanted almost 200 bucks to upgrade my phone. This is crazy. Any other provider would take it no problem. Well I guess now it's time to switch to a company that's actually has better customer service and who actually treat their customers well.
PEORIA, ARIZONA -- Today I called in and spoke to a representative named Beth. She was extremely rude and kept cutting me off. She then says "let me talk and then you can speak." I had to take a deep breath and think before I spoke. I told her this is the worse Sprint conversation I have had in the last 2 years I have been a customer. My contract is up the end of and I WILL NOT be renewing my contract. So long Sprint...you have lost a valued customer. I will never recommend anyone to get Sprint service!!!
I was lied to about price. Said they would listen to tapes. Got a call back, "You were right sir. A manager will make this right and will call today." Of course no callback. I say this to everyone that reads this, contact the Better Business Bureau online and make a complaint. Sprint cannot keep getting away with this! I also now have a person from Sprint that keeps calling and hanging up on me now. What a business!
I had Sprint for 14 years. It was ok until Feb. 24, 2016 when they emailed me telling me I can get new phones and even give me a free tablet. They said I could get 2 Samsung S7 one would be 25.99 the other 12.99 and 11.00 and 11.00 for ins. Then I would get 8gb high speed 2 unlimited gb and unlimited everything. We came to a price, I was then told a representative would bring the phone to house on March the 9. I called to ask what time on the 9th is the man coming. I was told the phones were mailed out and they were mailed to my other house which no one is there. That was the first mistake many many more to come.
I got the phones on the 8th, wrong house but I got them. I called to ask where is the game headset and tablet. Mistake 2. The lady said "I will mail you the headsets and have someone look into the tablet". Was told go to store to change my phones over. Got to store, the lady looked on Sprint notes and told me the price is not what they said. I called up Sprint and the representative told me a price that was 60.00 dollars more and everything was different. I then said "Keep the phones. Can I leave them at the store". Man on phone said "No you have to mail them in".
I got home, called Sprint, was told hold on they will get someone to call me back to work this out. That was on Tuesday the 8 of March. No CALL BACK AT ALL. Waiting to send everything back to Sprint but still no labels to send back, no call backs. I called to be told someone will hear the tapes. I said "Good, I have tapes for them to hear as well". After calling and calling for the mail back label I got a call, they wanted to work it out. I am on the phone with Sprint when Sprint calls on other line, leaves a message making up lie after lie. He said he played the tapes, I know there was no way everything he said was wrong.
I got off the phone with Sprint to call the Sprint man that left the message, instead I got his boss. I played tape for him he said "Sorry I will have some get back to you". I also was told that man that said he played tape never did. I was nice and waited for label to send back phone, and Win back to call me. Win back called me, we was talking things were may be working out, had to hold on, just to get a different man who then acted like he was going to help me. At this point it was going to be get one phone get one free and we were working on plan, it looked ok. Then the call was lost.
I called back to be told a different price. I said "Forget, I just want to mail this back. Where are my labels". It is March 24 and I just got my labels to mail the phone back. They lie and lie and never said sorry for anything they did. It took from March the 7 until March 24 for Sprint to mail out labels. Thanks to Sprint I have to wait to change my phones over until this is all taken care of. They DO NOT CARE I WAS WITH THEM FOR 14 years so look out before you get Sprint. If they do this what will they do to you.