GURNEE, ILLINOIS -- On the 20th of November my wife and my son went in a Sprint store to do an upgrade. He had the iPhone forever plan so he went in to get his new iPhone and was told that he does not have that plan. My wife asked to speak to a manager. At that point the person that was helping him said he was the manager. 5 minutes later a manager came in and told her that person was just a regular store associate and was not the manager. Her manager told her they still would not be able to help her because she's not the primary number on the account.
On my way back home from work, I stopped in a Best Buy store. There was not a Sprint store close to me. They were able to handle the problem and could not understand why the Sprint store did not see that my son had iPhone forever. I've called over four times to Sprint customer service to inquire about this problem and all four times, halfway through the conversation the phone would go dead. One time I called and asked to speak to a manager and was told one minute and five minutes later the phone hung up. So at this point I think I'll go into the store and who knows what will happen then. I do know I have to find another provider.
ST PAUL, MINNESOTA -- I have been with Sprint for about 7 or 8 months. I was with a previous carrier, never had any problems. A few months ago, my first bill was enormous, and I felt I was lied to. I have to talk to a service representative on the phone for 2 days, 5 different reps, 3 supervisors to get something straight. Next, on the way to my daughter's graduation, was in the store for an hour, (I only had 3 hours to get there), my phone fell, but they could not help. Next, my piece where I put the input to talk on my microphone broken and was at my last stage of finally deciding to leave the company.
Finally, I got up the nerve to walk into the store, livid and met Amonte **, the retail consultant who eased my mind and my worries about my phone, cleaned out the talk piece and treated me like never before. I decided to stay and I really appreciate this employee for his exceptional professionalism as well as compassion for my issue. Sprint, this man was an example of what customer service should be and I applaud him for his service. Needless to say, I am staying!!!
BALTIMORE MD -- Sprint literally screw over customers, they are like a street robber who lead their victims down a dark alley and rob them. They are dishonest and lie, they add services that you didn't consent to and you only find out when you get a really high bill. And then when you call Customer Service you get the runaround. Do NOT join the Sprint network!
We had someone who passed away on our account. It took 11 MONTHS for the phone to get off our account. When we tried to get our refund after it was promised to us, they wouldn't give us what was promised. We dealt with the supervisor "Marisa" who is incompetent and extremely rude and not helpful. Moral of the story, if you have Sprint and someone dies, GOOD LUCK getting back anything they promised to you.
LAKEVILLE, MINNESOTA -- I recently went into Sprint to upgrade my phone cause my phone was now available. Because of one tiny crack on the side they wanted almost 200 bucks to upgrade my phone. This is crazy. Any other provider would take it no problem. Well I guess now it's time to switch to a company that's actually has better customer service and who actually treat their customers well.
PEORIA, ARIZONA -- Today I called in and spoke to a representative named Beth. She was extremely rude and kept cutting me off. She then says "let me talk and then you can speak." I had to take a deep breath and think before I spoke. I told her this is the worse Sprint conversation I have had in the last 2 years I have been a customer. My contract is up the end of and I WILL NOT be renewing my contract. So long Sprint...you have lost a valued customer. I will never recommend anyone to get Sprint service!!!
I was lied to about price. Said they would listen to tapes. Got a call back, "You were right sir. A manager will make this right and will call today." Of course no callback. I say this to everyone that reads this, contact the Better Business Bureau online and make a complaint. Sprint cannot keep getting away with this! I also now have a person from Sprint that keeps calling and hanging up on me now. What a business!
DES MOINES, IOWA -- After 17+ yrs with Sprint cannot believe their customer service. Of course none in the United States ordered upgrades on phones. They have changed what I agreed to dollarwise as well as sent the phones to the wrong house. Now wanting me to wait longer as well as countless hours on phone - ENOUGH. So leaving them as well as going after them with attorney my brother. Be warned. Stay away from this company.
ROANOKE, VIRGINIA -- A guy named Titus helped me with several different things, and he was great! I'm so happy with everything he did for me that I had to get on here and post it. It's not very often that you come in contact with someone that truly loves what they do, and Titus is awesome at his job!!