DAYTON, MINNESOTA -- Was a Sprint customer for 15 years. Worst customer service of any company I've dealt with, customer service lines always jammed long waits. When you do get to a representative they don't help. Had to call back to Sprint 3 times to cancel our service with them. They continued sending us bills even though we were no longer customers. Got to the point it felt like retaliation for canceling with them. I STRONGLY advise people not to do business with Sprint, my family will never deal with them again! As I am writing this I just got another bill from these idiots for $5.44 over half of which is a surcharge!
GURNEE, ILLINOIS -- On the 20th of November my wife and my son went in a Sprint store to do an upgrade. He had the iPhone forever plan so he went in to get his new iPhone and was told that he does not have that plan. My wife asked to speak to a manager. At that point the person that was helping him said he was the manager. 5 minutes later a manager came in and told her that person was just a regular store associate and was not the manager. Her manager told her they still would not be able to help her because she's not the primary number on the account.
On my way back home from work, I stopped in a Best Buy store. There was not a Sprint store close to me. They were able to handle the problem and could not understand why the Sprint store did not see that my son had iPhone forever. I've called over four times to Sprint customer service to inquire about this problem and all four times, halfway through the conversation the phone would go dead. One time I called and asked to speak to a manager and was told one minute and five minutes later the phone hung up. So at this point I think I'll go into the store and who knows what will happen then. I do know I have to find another provider.
ST PAUL, MINNESOTA -- I have been with Sprint for about 7 or 8 months. I was with a previous carrier, never had any problems. A few months ago, my first bill was enormous, and I felt I was lied to. I have to talk to a service representative on the phone for 2 days, 5 different reps, 3 supervisors to get something straight. Next, on the way to my daughter's graduation, was in the store for an hour, (I only had 3 hours to get there), my phone fell, but they could not help. Next, my piece where I put the input to talk on my microphone broken and was at my last stage of finally deciding to leave the company.
Finally, I got up the nerve to walk into the store, livid and met Amonte **, the retail consultant who eased my mind and my worries about my phone, cleaned out the talk piece and treated me like never before. I decided to stay and I really appreciate this employee for his exceptional professionalism as well as compassion for my issue. Sprint, this man was an example of what customer service should be and I applaud him for his service. Needless to say, I am staying!!!
LOS ANGELES, CALIFORNIA -- This may be the company with the worst customer service I have ever dealt with. I have been with the Sprint for 7+ years and it has gotten worse over the years. After numerous billing issues that they refused to correct I finally moved coverage to Verizon and am actually paying only $5 more a month with MUCH better cell service & the customer service has been fantastic. My only regret is giving Sprint so much of my business.
WYLIE, TEXAS -- I have been with Sprint for over 2 years and they are the worst providers I have ever encounter. They will try and squeeze every cent possible when you decide to switch. I definitely do not recommend them. Even Metro is better than Sprint. Joe supervisor on sales was so rude he should even be a supervisor. I told him I would give a bad review and he said, "Go ahead." Will never return to Sprint. I am loving Verizon once again!!!
TOLEDO, OHIO -- Sales associates didn't seem to know how to do anything aside from typical activation of new phones and couldn't process the return of my Verizon phones because they forgot to record the serial numbers before they wiped the phones! Network reliability was horrible too. I utilized Wi-Fi calling and non-wifi calling and dropped about 15% of my calls. The 800 # customer service was very nice and helpful. Too bad they don't work in the stores! We switched back to Verizon after 19 days.
OVERLAND PARK, KANSAS -- Contradicting statements from various offices. Hours wasted and nothing accomplished. Something as simple as wanting to upgrade two cell phones and was given different prices and fees from three different sources. Obvious lies to customers proves no loyalty to customers or company.
BALTIMORE MD -- Sprint literally screw over customers, they are like a street robber who lead their victims down a dark alley and rob them. They are dishonest and lie, they add services that you didn't consent to and you only find out when you get a really high bill. And then when you call Customer Service you get the runaround. Do NOT join the Sprint network!
We had someone who passed away on our account. It took 11 MONTHS for the phone to get off our account. When we tried to get our refund after it was promised to us, they wouldn't give us what was promised. We dealt with the supervisor "Marisa" who is incompetent and extremely rude and not helpful. Moral of the story, if you have Sprint and someone dies, GOOD LUCK getting back anything they promised to you.