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Sprint Consumer Reviews - Page 4

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Do Not Sign Up With Sprint - Phone And Customer Service At Its Worst
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KANSAS -- Do not sign up with Sprint cellular... ever!!! There is only a 14 day trial period (starts from the date the phones were ordered, not when they are activated) to return the phones if you do not like the service. My service is horrible. I am 5 days outside this 14 day period and Sprint will not allow me to return the phones and get out of the contract without paying all the charges for the 2 years... over $2k!!!

Customer service is not helpful at all. They keep telling me that the connection needs reset and that it is not their network. All the phones on my account drop calls, have minimum reception in most places. I was on the phone with Sprint customer care and it dropped the call. Had to start all over with someone new. Do not sign up!!! If you do and your service does suck like mine take the phones back immediately!!! Do not wait.

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Awful Customer Service-Waste of Time Company
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MINNESOTA -- I was connected to a representative to have my phone unlocked for international use. They were not able to help me and ended up disconnecting before answering my further questions. It was a complete hassle trying to connect with them and a complete waste of time once connected. It's bad enough that their products are limited to only their carrier, even after years of using their service. Now the $900 phone I purchased is basically useless unless I am in the US and using Sprint. In this day and age, we live in a mobile world, and Sprint restrictions are unrealistic. I would not recommend this cell phone provider to anyone.

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Rip Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MO., KANSAS -- I bought a Sprint flip phone back in 2009. I ordered the internet, for the first time. I was sickened that the rate was to be 120.00 a month. I endured this ridiculous rate for many months. I added my Son to my plan and was further insulted when the bill returned to show that there was NO additional rate discount on the family plan. I called them to tell them I was paying 250.00 a month for merely two phones. Sprint did absolutely NOTHING to remedy this financial robbery. I then, discontinued my service, as THEY defaulted on THEIR agreement.

Now, today, they renew the ONLY bad reference on my credit report. Hey Sprint, you can shove that fraudulent 850.00 fee sideways up your corporate asses. Find your overblown raises in somebody else's pocket. If I acted like this with other People's finances, I would be subject to Civil Actions. But SPRINT thinks they are above law. It will be a Happy Day when I hear Sprint is finally broke and gone. Good Riddance you deceptive losers! Your business practices follow the same as the now dead Blockbuster Video.

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Was Cheated by Sprint Cell
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SANTA CRUZ, CALIFORNIA -- Started to have problems with Sprint service since I moved from East Bay in 2010. Although for my time with them and since they sent me an Airave I decided to stay with them with a very high cost. I am working with elderly people where the Internet is 100% needed. Took me 4 weeks with Sprint dealing with them and no solution to the very bad reception problem as well as drop calls every other day. The result, I decided to move to another cell company after being informed that I can use Sprint phone with anyone else with the condition that I pay in full. The result, I paid in full the phones and can and could use with any cell carrier provider, Verizon or AT&T.

In both companies I had the same problems and Sprint phones cannot be used. Consequence, I have to buy new equipment spending another 1500$ and having two almost brand new mobiles phones, Note 4 and Galaxy 5. Customers reps, everyone had a different speech but no sign of being polite or look for a solution. Definitely will not spend 160$ a month for ** service. If somebody knows how to fill a customer complaint other than Sprint please let me know. It is not fair and right to be punished in the way that I was and worst spending used 800 for nothing because I cannot use the damn Sprint phones with anyone after being fully paid.

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Over 12 years & then a $100 + Termination Fee - HORRIBLE!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OCALA, FLORIDA -- I put up with Sprint for over 12 full years and last October & November when I was on business in North East Connecticut and Western Massachusetts I literally had NO service or little intermittent service with numerous drop calls & then a notice saying "No Service Available". I have to be back in this area for over 2 months, leaving soon, and was told about 2 months ago when I notified Sprint of another $5.00 credit they did not put on my bill - that "Of course you won't be charged an early termination fee when we cannot provide you with the service you pay for".

Well, I finally switched to Verizon based on all my research and them appearing to have the best nationwide service for all my traveling. Sure enough I have encountered nothing but HORRIBLE customer service saying, "there is NO way the early termination fee can be waived". I had RE-upped again not quite 2 years ago, August 15th. No wonder the word is that they are continuing to lose thousands of customers & that is why they are offering such low rates.

A small credit after haggling on the phone for hours is no consolation when your messages do not generate at all OR take 4 days to generate and you can't use your phone while traveling! YUCK... stay away and pass on these facts. Sprint doesn't appreciate their customers - I can say that based on my over 12-year experience!

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Fraud and Lies by Reps and Supervisors
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

I called to cancel my extra line, but when I got my bill I was still being billed for it. I called and spoke to a supervisor. She told me the Rep notes said I requested the line to stay on. Why would I want a line I don't need and not utilizing? She went by what the Rep had noted (at Sprint, the customer is always wrong). Another time the Rep told me I could extend my bill and pay at a later date. Again the supervisor said she is taking what her Rep had noted. They disconnected my phone.

Today 3/11/15 I called to pay a bill of $167, quoted to me by yet another Rep. But when I called to make payment, I was told I had to pay the full $325.97 to avoid 'cut off'. I informed the supervisor of this but she insisted the Rep did not tell me so. This is FRAUD. They have so much added charges and surcharges, it's ridiculous! At this moment, I am setting up with another wireless service and done with Sprint!! I am making it my life's work to have SPRINT investigated for those bogus charges!!

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Very Rude and Unprofessional
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GRESHAM, OREGON -- I had an iPhone and my granddaughter had a Galaxy. We had been with Sprint for a couple of years. My granddaughter and I decided to trade phones, so I took both phones into the store on NE Division St in Gresham, Oregon. I wanted to switch all the contacts, etc from one phone to the other. When I went into the store, there were 3 customer "service" representatives there. None of them were helping customers.

One guy told me it would be a few minutes before he could help me. I finally said, "Excuse me!" and was rudely told, "I don't have anything to sell you!" I tried to explain that I didn't want to buy anything, but was told, "We can't help you!" I was deeply offended, and so was my 95-year-old mother, who was with me. Needless to say, we are no longer with Sprint.

We have switched all 9 lines to AT&T because of the rudeness of the personnel at this store. I should have read the bad reviews before I ever switched to Sprint in the first place. It sure has changed since the time my husband and daughter worked there!!

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You'll Take It in the Shorts
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENNEWICK, WASHINGTON -- I live in the boondocks and went to Sprint because they offer something called a WiFi that I could use to connect my computers/pads/phone to internet. So when I get the device it doesn't work because they sent me a defective one. They send another, but it won't connect. So, I called tech support again and they got it working.

I've been using the device for a couple months and the data speed is so slow I can't do anything with it. I can even get on Facebook or email. I called them. They fiddle with the device settings and say it should be working, but he tells me I'm a bit far away from the towers so that could be a problem. A couple of weeks later I still ran at so slow speeds that Internet speed checks sites on the Internet can't even give me a speed rating for the device.

I called them back at this point. I no longer want the service, it never worked right. They give me a runaround and finally tell me if I want out of my contract that I need to pay $200! This made me a bit angry since the device/service never performed as advertised and I said that is not right to lock people into a contract when your service is lousy. There is just something wrong with this. Tech guy just keep saying that is the way it is! I told them fine I'll pay the $200 to get out of the contract but I will let everyone I can know you DO NOT WANT TO DO BUSINESS WITH THIS COMPANY!!! All they want is your money, could care less about the service to customers. BUYER BEWARE!

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Sprint Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BELLEFONTAINE, OHIO -- Why is the US government not investigating Sprint and the way they treat their customers? We have been threatened with shut off and collection action. We have always had a credit from turning in our 2 iPhones and we are on AutoPay. Every month my husband has to talk to a customer representative who refuse to give their last name and they assure him it is taken care of, then it happens the next month. They seemed so friendly, helpful and nice at the Sprint store in Dublin, Ohio, but once they sign you to a contract, they are rude and no one knows what you talking about. Save yourself time and grief and avoid Sprint.

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Deceptive promotions: Terrible Customer service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SIMSBURY, CONNECTICUT -- I needed 3 phones and had 2 existing phones and service with another carrier. They told me if I bought new phones with them and because if I ported the existing 2 numbers I would qualify to get my contract bought out no matter the data package. So I signed up for 2GB data share. I never got refunded for my contract which was over $600. When I called Sprint they said only if I signed up for 20GB data share so I changed my service to get my contract bought out and get refunded. They also said that the access charges would be deferred till 12/2015 and my AAA discount would apply right away.

What they didn't tell me was that because I had 2 days left on the billing period they charged me a full month and then prorated charges for the new data pack and the access charges. Even though they refunded some of the fees from my old contract and the old data pack they still overcharged me $82.00. Called... called... chat... contacted... each customer representative told me I would get refunded. "Why wasn't the bill changed on the website?" I asked. They can't do it.

Then my bill came. No refund. I was charged access charges in excess of $103.00, some of the fees I think they just added, 'cause it doesn't make sense. I contacted numerous times and now the only thing to do is contact consumer protection agency. They also would not provide me with any written contract or promotional details. I think Sprint is operating on almost a criminal level. Someone should really investigate them as a company. Shame on you!!!

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1.2 out of 5, based on 182 ratings and
310 reviews & complaints.
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Sprint
2330 Shawnee Mission Pkwy.
Westwood, KS 66205
913-624-3000 (ph)
www.sprint.com
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