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Sprint - Page 4

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1.2 out of 5, based on 185 ratings and
316 reviews & complaints.
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The Worst Customer Service & Billing Department
Posted by on
Rating: 1/51
MIAMI, FLORIDA -- I have had several problems with Sprint. I have been on the phone once with them for 21/2 hours and didn't accomplish anything. Their billing dept did not apply several different payments to my account leading to disruption of my service. After several times of faxing to them my bank statements, I had to go to the bank so the bank representative could cancel these payments and re-issue them again. Three hours of my time spent with this. I wanted to end my contract with them and one day had one of the reps tell me that the fee would be 50.00 per phone.

After I cleared all the mess with them, I went and transferred to AT&T. I never received a final bill yet had a collection company call me to tell me that I had to pay 460.00. After telling them why they had sent my account to a collection company when I had never received a final bill from Sprint the collection company kept telling me that I owed this money but had no explanation of the charges. After telling the collection company that I was NOT going to pay this amount without a break down of the charges. If you have ever tried getting in touch with Sprint plan on it being a whole day affair. You will get transferred to numerous departments and in the end talk to another IDIOT that doesn't know his A-- from a hole in the ground. I will contact the office the state that regulates these AHOLES.

Meanwhile I will continue complaining to every dept the state has as well as every consumer department there is. This has to be resolved by someone other than this piece of garbage company. Also if this company can be rated the rating should have negative ratings with unlimited numbers.
     
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cmthru on 2013-09-25:
Stop calling them and go to an actual Sprint store and speak with the manager. Make sure you bring a copy of your bank statements. The manager ought to be able to view your account history right there.
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Hands Down, Worst Company Ever
Posted by on
Rating: 1/51
BOYNTON BEACH, FLORIDA -- Sprint is the worst carrier ever. We haven't been able to get data in the area around our house for the last several years so we switched back to Verizon. After speaking to numerous representatives in numerous departments, Sprint will not wave the $100 cancellation fee, charged a late fee and is trying to charge for the last month when we cancelled the service.

The technical department supervisor has been escalating this situation to the various department heads on my behalf and has gotten nowhere. Sprint will not budge even a penny and they want to be paid for a service they did not provide. I was told that there has been work on the towers and they are aware of the data problem, but since I cancelled my account, there is nothing they can do to reduce the final bill. While my account was active, they would not do anything either. We had some serious issues because of lack of data service (my husband is a disabled Vet and cannot get data when he is out of the house in an area two blocks from us and as a result, he has to use the phone rather than see the information on his apps which keeps him out of the house for longer periods of time and this was hard on him, both physically and emotionally (he is disabled both physically and mentally)) and after telling the story to two different supervisors, they each said, and I quote “so, do you have any more questions” as if I had just asked a simple question. My situation was not acknowledged in the least.

There was another situation we encountered in the beginning of our Sprint years in which we never complained and let it go at the time as things happened, but even bringing up that situation to the supervisors coupled with the problems with the lack of data in my area, made no difference. All they care about is getting their cancellation fee (which we were forced to cancel as I cannot have my husband out of the house longer than necessary) and the final bill amount of which they charged even after we stopped service plus a late fee.

In all my years of dealing with companies, Sprint is by far the worst. I told them to just go ahead and put me into collections, as now I won’t pay any part of the final bill whatsoever.

It is now my goal to spread the word.
     
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Crappy Service
Posted by on
Rating: 1/51
OTTAWA LAKE, MICHIGAN -- Sprint has bad service ! My husband and I Have been putting up with not having a network error, no network connection, no service. When at the times there is a connection, its really slow. Get dropped calls, incoming text's arrive days late & sometimes won't send out a text. We pay high price for this garbage that doesn't want to work. I think Sprint should refund us all $ spent since the problem has been ongoing for months on in & let us out of our contract, with no penalty. I've been contacting Sprint each & every time there is no service, they tell us a bunch of repeated lies then they either hang up on us or brush us off onto the back burner. If something doesn't get done soon, I foresee a lawsuit in the near future.
     
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Therese Riley on 2013-08-27:
File a complaint with the FCC
Justin on 2013-09-11:
Every time I call I always get it is the phone I have but yet the phone worked fine the day before I am sick of paying them money for stuff that don't even work 90% of the time
Bill on 2013-11-19:
Houghton Lake MI
their service at my house used to be crappy. then they upgraded the towers. now it is almost non existent can't wait till I can drop them. they don't care and by the time the FCC goes after them they won't be worth anything and we will get nothing.
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Sprint Lied to Us and Then Almost Ruined Us!
Posted by on
Rating: 1/51
My wife and I were with SPRINT for a year on a 2 year plan. For months I called because we lived in a dead zone, they finally told us due to the issues we could leave no questions asked and no fees! I then received a bill for $533. called them, told them situation, they said not an issue we owe nothing. Then few weeks later Wife and I found out while we were out of the country Sprint automatically deducted $533.17 from our bank account. I have called Sprint 9 times now, (all calls being over 1 hr 30 min) being transferred person to person having to explain my situation, each time being promised money would go back into the account within 48 hours- then NOTHING next phone call, no one has record of any money being approved to go back to my account. Bills are now behind, I have a 2 year old that this is making difficult to keep up on diapers.
     
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Susan on 2013-08-15:
Lesson learned - - never, ever give anyone your bank account/debit card number. If you don't have a credit card then the price of a stamp is a bargain compared to what you describe above.
cmthru on 2013-08-15:
You big mistake was giving them a debit card instead of a credit card. You gave them immediate access to your bank account.

Call Sprint again and politely demand escalating your case to a supervisor. Insist on a supervisor because the first tier operators are just getting rid of you. Write down the time/date and the supervisors name and/or employee number.
Cecelia on 2013-08-19:
I had to change my Visa for a new one which was very easy to do. I called my bank and they cancelled the one Sprint/Virgin Mobile used on the spot. I was concerned Virgin Mobile would keep deducting from my cc. VM has lied and believe they are fraudulent keeping peoples money without service.
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Broken Promises Bad Cell Service Very Bad Customer Service
Posted by on
Rating: 1/51
MACOMB COUNTY, MICHIGAN -- Horrible!! First off they promised me an Air-wave if I had a bad signal in my home, which I do. I also get dropped calls and bad signals inside and outside my home. I requested the Air-Wave and they said they'd mailed it. It never came, I called them they had no clue, said I did not quality for it and gave me 4 different stories, kept me on hold and hung up on me repeatedly.

After 5 calls and 2 hours to customer dis-service. I discovered that you need to have more than 95% bad/dropped calls/signal and 3 months of that to quality for an Air-Wave at no charge otherwise y can pay for the Air-wave more $$...

A month later I called customer dis-service and they had no clue again, 1st I was told my area has a good signal, OK I don't have one, the call center plays games leaves you with dead air time hangs up and never calls back I was hung up on 2x. Half the time you can't understand what their say because they drop their voice, mumble, speed talk and don't make sense.

Also this time I was told to qualify for the free air-wave the computer said: good, better and best and I was good. When I asked what percentage was "good" he could not answer (their usual response) when I pressed again for an answer he said I was rated as "fair" for a signal. I continued to ask how and why I can't receive the Air-wave, he said he had to check with his supervisor and put me on hold, my total time on the line with him over 35 min. while on hold the line cut out it sounded more like a hang-up than a dropped call, no call back again from Sprint, that was their 3rd hang-up on my today. Horrible!!

All said and done the only thing they're good at is take your money and tying us in their illegal contract.

Good luck.

I have a brand new Galaxy S4 and Sprint tried to also blame my hand set, what a bunch of slimy snakes.
     
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pam on 2013-08-10:
I have the same problems. I HATE SPRINT SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!
Carly on 2013-08-12:
Terrible customer service, broken promises. They do nothing to try to keep their loyal customers happy or make good on their lies or mistakes. Will never do business with them again and I urge others to use other carriers.
Karen on 2013-08-14:
Same here! I'm in NC and have been dealing with crappy service for 8-9 months. Been told same story over and over and tired of hearing about "new towers". Counting down to when I can get out of contract.
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Deceptive Practices and Entrapment
Posted by on
Rating: 1/51
REDLANDS, CALIFORNIA -- We took a phone into the Sprint store to reactivate it. That was done quickly. **WARNING** By reactivating this phone, we suddenly incurred an additional $150 charge PER MONTH to our account, AND initiated a new two year contract. NONE of this was disclosed to us at the time. Be sure to ask the agent:

1. Will this transaction incur new charges to my account, and how much?
2. Will this initiate a new contract?

AND make them write it down for you in plain English, because the document you sign on the little electronic thing has all this in it.

Anyway, the bill showed up 30 days later (of course you have a 14 day right to cancel, but by the time you get the bill, that has already passed). Our family plan was now $150 more! Of course we thought we were adding another line for $20, but that was not the case. We tried to cancel and get out of it, and ABSOLUTELY they refused.

After a total of 5 hours on the phone (over a period of two weeks) and 5 hours in the store, we finally got it taken care of. What absolutely horrible customer service. The telephone customer service said it was the Store Manager's decision. The Store Manager said it was customer service. Finally we were in the store, on the phone with customer service in front of the manager. Then it only took another couple hours to get it sorted out!!

By the way, I have now switched to another provider and am astonished at how much better the phone service is. I thought all the networks were pretty much the same and they were just quibbling, but it is not true. We are one by one migrating all 14 of our phones away from Sprint (We have about 8 to go).

I absolutely felt Sprint engaged in fraudulent and deceptive practices. They happily signed us up for this extra contract. The led us to believe it would be merely $20 per month to add another phone. They buried the details in the "legalese" of the electronic form you sign. They refused to make it right when we complained. Oh, yes! One more sweetener. To cancel the contract, we were supposed to pay $200, even though we did not receive a new phone but provided our own phone!
     
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Sprint Refused to Cancel My Account
Posted by on
Rating: 1/51
ELMWOOD, LOUISIANA -- My husband and I divorced. We both asked that our accounts be split. We were told we had to go in at the same time to sign a cancellation form. He came all the way from Mississippi in order for us to complete this task. Sprint told us we couldn't do it over the weekend and we would have to do it through a department that was open only during our working hours. They said we both had to call around the same time and make cancellation arrangements. I would call and he would get called onto a ship where he had no service. He would call and I would be running around doing my work and couldn't get to the phone.

After a while of doing this we gave up and he just continued to pay the bill that was under my name. A fellow at the Sprint store actually suggested he start a new account and stick me with the bill, which he didn't want to do to since it was simply wrong to do that to anybody. I eventually split off the account altogether because of all of this and went to Verizon to get off his bill. I told them I was no longer their customer and to put the account in his name.

Two years later he finally did decided to open another account and change his number. He did this with Sprint and they knew there were no users left on the account. THEY ACTUALLY LEFT THE ACCOUNT OPEN!!! They continued to charge for two additional months! They are now sending me to a collection agency for the months that were not paid. His last payment on that account was in March. They finally turned off the phone in JUNE. How can I be charged when I continually pleaded with them to take me off the account? And then they continued to charge when there were no users left on the account I asked repeatedly to be removed from? How can they possibly get away with this?
     
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Weedwhacked on 2013-08-04:
They get away with it because of their contract with you.
Ali6202 on 2013-08-04:
I was with them for 10 years. I had every right to cancel my account as I had fulfilled my contract.
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Scammed at Sprint Store
Posted by on
Rating: 1/51
37147 S GROESBECK HWY, CLINTON TOWNSHIP, MI 48036, MICHIGAN -- I was outright lied to by store representatives.

I was set to upgrade my phone and visited a Sprint store (37147 S Groesbeck Hwy, Clinton Township, MI 48036) and before I went called to ask if they had a Samsung S4 in stock and was told they had several. I only live 5 minutes away and proceeded to the store only to have the representative tell me that they sold the last one a minute ago (Total bull) and he could order me one and it would take two days etc. I said never mind I would go to a different store to which the representative said he could "call around" for me and find what store had one.

About 30 seconds later he comes back with a story that closest available one is in Toledo (more Bull) and did I want to order one. I said never mind as I could smell the lies in full force now and said I would check for myself to which he looked panicked and said I can get a phone here by 4:00 today to which I just laughed and keep walking and then he yelled out I can give you a free accessory if you order with us etc. I just turned around and mouthed LIAR at him and walked out the door. Went down the street to the Sprint store on Gratiot by 13 mile and had a phone in my hands in under 5 minutes. I mentioned what the clowns at the other Sprint store had tried to pull and he confided in me that there are lots of complaints about the outlet.

I almost became an ex Sprint user because of that experience, I behoove yo to do some corrective action or I can only imagine the ill will and lost customers you will suffer for their fraudulent practices etc.
     
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John Nicholson on 2013-07-05:
Being lied to and being unable to get any kind of customer service at our local Sprint store is what caused us to cancel Sprint and go with Verizon after 5 years with Sprint.
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Worst Service Ever
Posted by on
Rating: 1/51
LAS VEGAS, NEVADA -- This company is the worst I've had they should be the next Cingular. Oh wait, they aren't in business anymore and for a good reason.

Sprint claims that they have unlimited internet. Oh yes they do, but you have to wait hours for something to load even when I get full bars and 3g. When I called to complain, they told me that I do have good service and that I have been using the Internet a lot. Well, first off I think I would know if I have good signals, since I'm the user. Don't go telling me that I do and also about me using the Internet a lot. Yes, I do and 90% of that use is me waiting to load something that doesn't even come up like Netflix. They are the worst company ever! Don't get Sprint they are scammers.
     
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Never Again.
Posted by on
Rating: 1/51
TOPEKA, KANSAS -- As a first time Sprint customer, I wish I knew this before. I got an amazing phone which I absolutely loved. The service was pretty good, but none of this was the problem. One morning I started my usual routine of turning on Pandora and getting dressed/doing my hair/putting on makeup when I got a text, no big deal, right? WRONG. I pressed the wake up key at the top of my phone and the display refused to turn on. Music was still playing and I somehow managed to call my sister just by touching the seemingly unresponsive screen. I took it into my local Sprint store who assured me it was not my fault after checking thoroughly for water damage or any other indicator that they didn't have to fix it. After his close inspection he told me there would be no problem getting a replacement. I headed to Topeka (an hour and a half drive) and after waiting 2 hours in line, they attempted to scam me out of $50 to replace a phone whose fate I played no part of. I promptly told them I had wasted 3 and a half hours on a pointless venture that could've easily been avoided and still had an hour and a half home left to go, they would absolutely bot compensate for all my trouble which was completely their fault. I ended up sending it back to Motorola, who was very compliant and fixed it for free, but took 9 days doing so. Being a single woman, of course being phone less was nerve racking and definitely did not make me happy. I will never trust Sprint to take care of anything. They really will never live up to any expectation you will have.
     
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