Sprint - Page 4

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1.2 out of 5, based on 193 ratings and
324 reviews & complaints.
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Paid up so I NEVER have to deal with them again
Posted by on
Rating: 1/51
My Sprint service itself was completely worthless. My home was not even inside Sprint's coverage, and everywhere in the city I live (which according to them is their best 4g coverage) was nearly as bad. I finally got rid of them and was told to send back my equipment to have my ETF waived, along with proof of residence to show that I really was out of range. It took several months for them to recognize the equipment return, during which time I received countless emails from them stating that I owed anywhere from $500+-$700 to them and they were sending me to a collection agency! Eventually the credit showed and now I only owed $260 (WTF? my monthly bill was $100).. after hours on the phone, they determined that there was zero balance and I owed nothing. "It will show on the next bill period before collections comes around." Thank goodness, problem solved. HA! Less than a week later I get an email stating I STILL owe the $260 and that it is due June 2nd. I call and once again they confirm that it just hasn't processed and not to worry, it will be off by then. It's week before June 2nd: the calls from a collection agency start rolling in. Having never experienced this before, there are a few words which can accurately describe it, one being: traumatizing. Sprint again. Over an hour again. To ever so rudely determine that I did, in fact, owe my normal monthly bill. Much attitude about the reasoning of the attempted charges being because I cancelled back in February. YES! I DID! I have been having to deal with your awful company and getting the run around for THAT LONG. Sadly, I paid the $100, because I never want to deal with them again. Ever.

Ohhhh and did I mention it is nearly impossible to get ahold of someone at Sprint?? Do they purposely put non-working phone numbers up for customer service so that you can't get ahold of them? If there was a 0-star option, I would choose it.
     
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Terrible Customer Service, Do Not Get or Keep Sprint Wireless Service
Posted by on
Rating: 1/51
For over one month my cell phone number 3387 has not been able to successfully place voice calls to 3389. To our knowledge no one else is having trouble placing voice calls to 3389. The 3387 number is in Michigan and 3389 is in Virginia. It does not matter which region of Michigan I am in I still cannot successfully place a call to 3389, however I can FaceTime and text message without any issue. The 3389 number can call 3387 without any issue.

I have had several experiences with Sprint Business since January 5th when we sought help with this issue from Sprint directly. Prior to seeking Sprint’s assistance we did hard and soft resets on our iphones and deleted each other as contacts and re-added them.
January 8th Sprint opened a ticket to fix the issue, they did not work on or progress on the issue until 1/15. I had to call them for updates.
I got my business account manager involved and he did not offer advice and he said he would try to move the issue along.
3387 has called 3389 daily without success. I have spoken to Sprint on the phone 35 times since this issue began. I have clear and concise documentation of each issue and have left messages with business support 6 times with the designated person to assist with this issue. He is not returning my calls.
Today (2/13) I have called account services and requested termination without fees because of the service issues. The representative offered me $25 for the inconvenience. I declined stating I wanted termination because of the terrible service and that the issue hasn’t been fixed in well over a month.
I seriously discourage anyone from selecting Sprint as a carrier. They do not value their customers and are not able to provide proper support and return service for them.
     
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Lloyd K@sprint on 2014-02-26:
Upon learning of the customer's issue described above, Sprint investigated and determined that the problem was caused by a network software error, which has been corrected. We understand the customer's frustration -- the problem took longer to get fixed than it should have. We have apologized to the customer for the error and we have taken steps to prevent the issue from occurring again -- to this customer or any others.
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Sprint Doesn't Care About Its Customers
Posted by on
Rating: 1/51
OVERLAND PARK, NEW YORK -- I would like to say I am so disgusted with Sprint, I have been with Sprint for many years and have never been so annoyed with a company. It all started when I had a billing dispute over an upgrade fee which was taken care of. But in the conversation with the Sprint gentleman I asked why they did not have any programs for the military, you see my son was deployed to Afghanistan for 9 months this past February till November of this year. He told me, but we do you can freeze that line and not be charged while he is away. I then told the man that I was not aware of this program as it is not advertised or on the website he apologized and said it would be taken care of. I found out about this program 2 weeks after my son returned home, so started my 2 more weeks of a run around the last person I talked to told me to get proof that he was away when I said and she would get back to me and take care of it, well guess what no one called back so I called again this time I was offered 15 dollars wow so nice of you Sprint, so the guy I was speaking to this time gave me to I guess some supervisor, well to make a long story short I was told they were valid charges and I wasn't getting a dime back. How are they valid charges, if you have a program that suspends charges while deployed, because I didn't know about it and it's to late now. Well it's nice to know that Sprint takes care of it's customers that's a joke. and a big middle finger up to the military and my son who put their lives on the line for this country. Thanks for nothing Sprint!
     
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Poor Customer Service While Sprint Increased Their Profit
Posted by on
Rating: 1/51
COLUMBIA, SOUTH CAROLINA -- Have had problems with my Android phone for several months and have taken it in to Sprint, had hard resets done by Sprint over the phone, have received bill credits because the phones resets a d cuts off on its on about ever 15 to 30 minutes. Was Tim's to take it into Sprint store and took it to the (corporate store) one on Harboson Blvd in Columbia, SC . We were told to allow 4 hours and they took our secondary # to call, which they did not do, so we went back in and was met by a customer service representative that was anything but! We were told there was evidence of corrosion and there was noting that could be done . We told her that we had the phone in previously as well as bill credits and card resets done by Sprint, that the phone gad problems since day one and that contact was on file where we had contacted Sprint. We told her the phone got extremely hot and I'd corrosion was present, that it was probably from sweating of the battery, that the phone had never got wet. She stated that there was nothing that she could do so I asked her to close the account but she stated she could not do that either, that I would need to call their 800#.

We left and discussed in the parking lot (she immediately went to her vehicle-cigarette break? Heck with customer service! We went back in and talked to another customer service representative who stated for $100 they could replace the phone (insurance co-pay?). We paid the $100 but we will not be renewing our accounts (iPad, Cell and home phone) with Sprint. One of the Sprint associates whispered " I went through 8 phones before I got one that works.

There needs to be a "class action" lawsuit against Sprint and the Android maker as I believe this nay be a much bigger problem than me.
     
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FoDaddy19 on 2013-10-24:
It should me mentioned that Sprint did not make your phone, they are your service provider. If there is a hardware issue with your phone, the manufacturer of the phone is one you need to be in contact with. For example, if my Galaxy S4 started acting up, I'd contact Samsung because that's who made the phone, and that's who the hardware warranty is with. I would not contact Verizon unless I was instructed to by Samsung.
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The Worst Customer Service & Billing Department
Posted by on
Rating: 1/51
MIAMI, FLORIDA -- I have had several problems with Sprint. I have been on the phone once with them for 21/2 hours and didn't accomplish anything. Their billing dept did not apply several different payments to my account leading to disruption of my service. After several times of faxing to them my bank statements, I had to go to the bank so the bank representative could cancel these payments and re-issue them again. Three hours of my time spent with this. I wanted to end my contract with them and one day had one of the reps tell me that the fee would be 50.00 per phone.

After I cleared all the mess with them, I went and transferred to AT&T. I never received a final bill yet had a collection company call me to tell me that I had to pay 460.00. After telling them why they had sent my account to a collection company when I had never received a final bill from Sprint the collection company kept telling me that I owed this money but had no explanation of the charges. After telling the collection company that I was NOT going to pay this amount without a break down of the charges. If you have ever tried getting in touch with Sprint plan on it being a whole day affair. You will get transferred to numerous departments and in the end talk to another IDIOT that doesn't know his A-- from a hole in the ground. I will contact the office the state that regulates these AHOLES.

Meanwhile I will continue complaining to every dept the state has as well as every consumer department there is. This has to be resolved by someone other than this piece of garbage company. Also if this company can be rated the rating should have negative ratings with unlimited numbers.
     
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cmthru on 2013-09-25:
Stop calling them and go to an actual Sprint store and speak with the manager. Make sure you bring a copy of your bank statements. The manager ought to be able to view your account history right there.
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Hands Down, Worst Company Ever
Posted by on
Rating: 1/51
BOYNTON BEACH, FLORIDA -- Sprint is the worst carrier ever. We haven't been able to get data in the area around our house for the last several years so we switched back to Verizon. After speaking to numerous representatives in numerous departments, Sprint will not wave the $100 cancellation fee, charged a late fee and is trying to charge for the last month when we cancelled the service.

The technical department supervisor has been escalating this situation to the various department heads on my behalf and has gotten nowhere. Sprint will not budge even a penny and they want to be paid for a service they did not provide. I was told that there has been work on the towers and they are aware of the data problem, but since I cancelled my account, there is nothing they can do to reduce the final bill. While my account was active, they would not do anything either. We had some serious issues because of lack of data service (my husband is a disabled Vet and cannot get data when he is out of the house in an area two blocks from us and as a result, he has to use the phone rather than see the information on his apps which keeps him out of the house for longer periods of time and this was hard on him, both physically and emotionally (he is disabled both physically and mentally)) and after telling the story to two different supervisors, they each said, and I quote “so, do you have any more questions” as if I had just asked a simple question. My situation was not acknowledged in the least.

There was another situation we encountered in the beginning of our Sprint years in which we never complained and let it go at the time as things happened, but even bringing up that situation to the supervisors coupled with the problems with the lack of data in my area, made no difference. All they care about is getting their cancellation fee (which we were forced to cancel as I cannot have my husband out of the house longer than necessary) and the final bill amount of which they charged even after we stopped service plus a late fee.

In all my years of dealing with companies, Sprint is by far the worst. I told them to just go ahead and put me into collections, as now I won’t pay any part of the final bill whatsoever.

It is now my goal to spread the word.
     
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Crappy Service
Posted by on
Rating: 1/51
OTTAWA LAKE, MICHIGAN -- Sprint has bad service ! My husband and I Have been putting up with not having a network error, no network connection, no service. When at the times there is a connection, its really slow. Get dropped calls, incoming text's arrive days late & sometimes won't send out a text. We pay high price for this garbage that doesn't want to work. I think Sprint should refund us all $ spent since the problem has been ongoing for months on in & let us out of our contract, with no penalty. I've been contacting Sprint each & every time there is no service, they tell us a bunch of repeated lies then they either hang up on us or brush us off onto the back burner. If something doesn't get done soon, I foresee a lawsuit in the near future.
     
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Therese Riley on 2013-08-27:
File a complaint with the FCC
Justin on 2013-09-11:
Every time I call I always get it is the phone I have but yet the phone worked fine the day before I am sick of paying them money for stuff that don't even work 90% of the time
Bill on 2013-11-19:
Houghton Lake MI
their service at my house used to be crappy. then they upgraded the towers. now it is almost non existent can't wait till I can drop them. they don't care and by the time the FCC goes after them they won't be worth anything and we will get nothing.
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Sprint Lied to Us and Then Almost Ruined Us!
Posted by on
Rating: 1/51
My wife and I were with SPRINT for a year on a 2 year plan. For months I called because we lived in a dead zone, they finally told us due to the issues we could leave no questions asked and no fees! I then received a bill for $533. called them, told them situation, they said not an issue we owe nothing. Then few weeks later Wife and I found out while we were out of the country Sprint automatically deducted $533.17 from our bank account. I have called Sprint 9 times now, (all calls being over 1 hr 30 min) being transferred person to person having to explain my situation, each time being promised money would go back into the account within 48 hours- then NOTHING next phone call, no one has record of any money being approved to go back to my account. Bills are now behind, I have a 2 year old that this is making difficult to keep up on diapers.
     
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Susan on 2013-08-15:
Lesson learned - - never, ever give anyone your bank account/debit card number. If you don't have a credit card then the price of a stamp is a bargain compared to what you describe above.
cmthru on 2013-08-15:
You big mistake was giving them a debit card instead of a credit card. You gave them immediate access to your bank account.

Call Sprint again and politely demand escalating your case to a supervisor. Insist on a supervisor because the first tier operators are just getting rid of you. Write down the time/date and the supervisors name and/or employee number.
Cecelia on 2013-08-19:
I had to change my Visa for a new one which was very easy to do. I called my bank and they cancelled the one Sprint/Virgin Mobile used on the spot. I was concerned Virgin Mobile would keep deducting from my cc. VM has lied and believe they are fraudulent keeping peoples money without service.
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Broken Promises Bad Cell Service Very Bad Customer Service
Posted by on
Rating: 1/51
MACOMB COUNTY, MICHIGAN -- Horrible!! First off they promised me an Air-wave if I had a bad signal in my home, which I do. I also get dropped calls and bad signals inside and outside my home. I requested the Air-Wave and they said they'd mailed it. It never came, I called them they had no clue, said I did not quality for it and gave me 4 different stories, kept me on hold and hung up on me repeatedly.

After 5 calls and 2 hours to customer dis-service. I discovered that you need to have more than 95% bad/dropped calls/signal and 3 months of that to quality for an Air-Wave at no charge otherwise y can pay for the Air-wave more $$...

A month later I called customer dis-service and they had no clue again, 1st I was told my area has a good signal, OK I don't have one, the call center plays games leaves you with dead air time hangs up and never calls back I was hung up on 2x. Half the time you can't understand what their say because they drop their voice, mumble, speed talk and don't make sense.

Also this time I was told to qualify for the free air-wave the computer said: good, better and best and I was good. When I asked what percentage was "good" he could not answer (their usual response) when I pressed again for an answer he said I was rated as "fair" for a signal. I continued to ask how and why I can't receive the Air-wave, he said he had to check with his supervisor and put me on hold, my total time on the line with him over 35 min. while on hold the line cut out it sounded more like a hang-up than a dropped call, no call back again from Sprint, that was their 3rd hang-up on my today. Horrible!!

All said and done the only thing they're good at is take your money and tying us in their illegal contract.

Good luck.

I have a brand new Galaxy S4 and Sprint tried to also blame my hand set, what a bunch of slimy snakes.
     
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pam on 2013-08-10:
I have the same problems. I HATE SPRINT SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!
Carly on 2013-08-12:
Terrible customer service, broken promises. They do nothing to try to keep their loyal customers happy or make good on their lies or mistakes. Will never do business with them again and I urge others to use other carriers.
Karen on 2013-08-14:
Same here! I'm in NC and have been dealing with crappy service for 8-9 months. Been told same story over and over and tired of hearing about "new towers". Counting down to when I can get out of contract.
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Deceptive Practices and Entrapment
Posted by on
Rating: 1/51
REDLANDS, CALIFORNIA -- We took a phone into the Sprint store to reactivate it. That was done quickly. **WARNING** By reactivating this phone, we suddenly incurred an additional $150 charge PER MONTH to our account, AND initiated a new two year contract. NONE of this was disclosed to us at the time. Be sure to ask the agent:

1. Will this transaction incur new charges to my account, and how much?
2. Will this initiate a new contract?

AND make them write it down for you in plain English, because the document you sign on the little electronic thing has all this in it.

Anyway, the bill showed up 30 days later (of course you have a 14 day right to cancel, but by the time you get the bill, that has already passed). Our family plan was now $150 more! Of course we thought we were adding another line for $20, but that was not the case. We tried to cancel and get out of it, and ABSOLUTELY they refused.

After a total of 5 hours on the phone (over a period of two weeks) and 5 hours in the store, we finally got it taken care of. What absolutely horrible customer service. The telephone customer service said it was the Store Manager's decision. The Store Manager said it was customer service. Finally we were in the store, on the phone with customer service in front of the manager. Then it only took another couple hours to get it sorted out!!

By the way, I have now switched to another provider and am astonished at how much better the phone service is. I thought all the networks were pretty much the same and they were just quibbling, but it is not true. We are one by one migrating all 14 of our phones away from Sprint (We have about 8 to go).

I absolutely felt Sprint engaged in fraudulent and deceptive practices. They happily signed us up for this extra contract. The led us to believe it would be merely $20 per month to add another phone. They buried the details in the "legalese" of the electronic form you sign. They refused to make it right when we complained. Oh, yes! One more sweetener. To cancel the contract, we were supposed to pay $200, even though we did not receive a new phone but provided our own phone!
     
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