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Sprint Consumer Reviews - Page 4

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Worst Service Provider
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

COSTA MESA, CALIFORNIA -- Sprint is by far the worst phone carrier I have ever had! First off, when I went to switch to Sprint the gentleman told me I would be getting a tablet for free. LIAR! You actually have to pay for your tablet every month. I asked what my monthly bill would be before I signed up and he said I can't give you an exact amount. Come to find out my bill was over $300 and I still had to pay for fees from my other carrier which had me paying almost $700 in one month. Of course I couldn't pay that amount. I made payment arrangements with Sprint but still had my texting turned off and constant calls and emails from them asking me to pay my remaining balance.

When I signed up with Sprint they had the promotion that they would pay your cancellation fees from your other carrier (the only reason I switched to them) and after waiting 12 weeks I called because I hadn't received it yet and was told it was denied because I had an overdue balance. By the way, no communication from them about denying the payment. I had just paid the remainder of the bill and had I not called I am assuming they wouldn't have sent me the check. Oh and still waiting on the check since I was told it would take another 4-5 weeks to receive it.

When I was calling about the promotional payment I had to call back 6 times because I was put on perpetual hold. Horrible customer service!!! I also called about my monthly bill because it seemed higher than it should be and the lady I spoke with lied to me and told me she brought it down to $140-145 month. Called today and that conversation isn't in their notes... funny huh! The guy I spoke with said it would now be $155-160. Interesting how you get different answers all the time.

With the amount of time I've spent on the phone with Sprint, having my promotional card being denied and being lied to numerous times I would NEVER EVER EVER have a contract with Sprint. I even asked with all the issues I've had with them if I can return everything and get out of the contract and was told no. Shady practices by a company!

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Switching Plans With Sprint
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CEDAR RAPIDS -- Had this happen to me. I was told by a store representative that it would be cheaper to switch from my 1500 data share plan with 2 lines on it when I was paying 160-ish a month. I was told by adding a line and financing a phone it would be cheaper than what I was currently paying. After getting my 1st month's bill at over 330 I was furious. I called in and spoke with some lady and she said she would credit my bill to knock the 1st months bill to 200.23 and it would be applied Oct 1st.

Well then she said she would call me back that night, after not receiving a call from her I called back into customer service and spoke with a guy named Jim, before anything I got the call interaction number from him so I could document everything. He stated my 1st bill was going to be 200.23 and going forward it would be 252/month then a work discount of 24/month would drop my monthly bill down to 228 give or take a dollar or 2 for taxes. Interaction number is ** btw. So after he told me each credit and charge per month my bill is still at 332.82.

I've just stayed on the phone for the past 3 hours trying to talk to someone in customer service about this issue and have either been placed on ridiculous holds or hung up on. Every time I try to get to a supervisor I have to explain my story and have the ladies note the account that I'm calling in for the same reason every time!!! I was also just on the line with a supervisor that was crediting what he could to the account then the call either dropped or he hung up.

This is exactly how I want to spend my time. Trying to convince a company that lied to me that I shouldn't have to pay for their screw up. Now of course their supervisor isn't there anymore and I have to schedule a call back, then silence and put on hold again.

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Family Plan Purchased June 10, 2014
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JOHNSTOWN, PENNSYLVANIA -- My family was on a shared with AT&T for many years but it was becoming too expensive so after a lot of research we chose the SPRINT Framily plan because of the promotion they were running at the time. If you traded in your phone you were supposed to receive a $75 gift card toward the price of each new phone. We could receive a free tablet which we declined and FREE unlimited data for 1 yr. We also declined that but were convinced by this man to try it. The offer also promised to pay cancellation fees on the former plan. The man sold the plans and all phones to my daughter's name instead of individually so she is being billed for all of us.

Even though we're not happy it can't be fixed. That is the least of it. We have gone through 3 billing cycles so far and this is what we really got - 3 new Samsung S5 phones (we turned in our old phones and did NOT receive the $75 gift cards and they have no record of it and claim that they don't know what promo was running at that time). The first bill was over $400 because you have to pay for the full month even though you signed up in the middle of the month and for the following month. The second and third bill were $287. All bills include $20.00 on each line for the FREE unlimited data and the cancellation fee on AT&T was never refunded.

The plan that was supposed to cost between $52 and $57 each per month depending on the number of lines on our plan is actually costing over $95 each per month. We've been back to the store several times to get this fixed and they are always very polite and promise to try to make it right, but say there is little they can do. To cancel the plan there would be the cancellation fees on each line as well as paying the remaining balance on the phones. We've only made 3 payments so we'd owe approximately $550 for each phone. We are fed up. The BBB may be our next step.

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Horrible Experience
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRISTOL, CONNECTICUT -- Went into the Bristol CT store and basically waited for an hour then was told to come back in an hour while they looked at my phone. Came back in an hour and a half and again waited while two male associates giggled and flirted with two girls. Finally they said there was nothing they could do and I was not eligible for an upgrade. I wasn't too happy about that and asked to speak to a manager. Of course one wasn't available and they pretty much showed me the door.

The next day I went into the Newington store and they said "You can get a new phone on a 'easy pay' plan'." (Another Sprint scam to get you to spend yet even more money like their recent "free" tablet promotion where you pay "only" $20 a month for 2 yr. contract. With insurance and taxes you end up spending $1,200 for a free tablet!) I said "That's not happening" and was ready to leave when..."Oh wait, you do have an early upgrade available right now! Just pay for the phone but hurry this offer could 'disappear'." What??? Well, it was late and of course they don't take debit cards only credit cards so I said "I'll be back tomorrow."

Next morning a different associate said "Oh you're only eligible for easy pay plan." I said "Oh no that's not what they told us yesterday." Then he said "OK you can upgrade, just pay off the rest of the contract for $150." WHAT??? By then I was furious. Why would I have to buy out the rest of the contract when I was eligible for an early upgrade??? Then he said "OK, OK, you don't have to." What a crock of crap!!

Sprint is worse than Comcast! The worse offense of all is that they took off my 25% discount (which is why I signed up with Sprint) without even telling me!!! And months ago... Now I have to "prove" where I work to get the discount again!! Sprint is awful, most of the associates are rude and clueless.

S - service sucks
P - pay through the nose
R - rude
I - ignorant
N - never 4G even though they say so
T - TERRIBLE!

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Terrible Customer Service, Do Not Get or Keep Sprint Wireless Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

For over one month, my cell phone number 3387 has not been able to successfully place voice calls to 3389. To our knowledge, no one else is having trouble placing voice calls to 3389. The 3387 number is in Michigan and 3389 is in Virginia. It does not matter which region of Michigan I am in I still cannot successfully place a call to 3389, however, I can FaceTime and text message without any issue. The 3389 number can call 3387 without any issue.

I have had several experiences with Sprint Business since January 5th when we sought help with this issue from Sprint directly. Prior to seeking Sprint's assistance we did hard and soft resets on our iPhones and deleted each other as contacts and re-added them. January 8th, Sprint opened a ticket to fix the issue, they did not work on or progress on the issue until 1/15. I had to call them for updates. I got my business account manager involved and he did not offer advice and he said he would try to move the issue along.

3387 has called 3389 daily without success. I have spoken to Sprint on the phone 35 times since this issue began. I have clear and concise documentation of each issue and have left messages with business support 6 times with the designated person to assist with this issue. He is not returning my calls.

Today (2/13) I have called account services and requested termination without fees because of the service issues. The representative offered me $25 for the inconvenience. I declined stating I wanted termination because of the terrible service and that the issue hasn't been fixed in well over a month. I seriously discourage anyone from selecting Sprint as a carrier. They do not value their customers and are not able to provide proper support and return service for them.

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Sprint Doesn't Care About Its Customers
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OVERLAND PARK, NEW YORK -- I would like to say I am so disgusted with Sprint. I have been with Sprint for many years and have never been so annoyed with a company. It all started when I had a billing dispute over an upgrade fee which was taken care of. But in the conversation with the Sprint gentleman, I asked why they did not have any programs for the military, you see my son was deployed to Afghanistan for 9 months this past February till November of this year. He told me, "but we do, you can freeze that line and not be charged while he is away." I then told the man that I was not aware of this program as it is not advertised or on the website. He apologized and said it would be taken care of.

I found out about this program 2 weeks after my son returned home, so started my 2 more weeks of a runaround. The last person I talked to told me to get proof that he was away when I said, and she would get back to me and take care of it. Well, guess what, no one called back so I called again. This time, I was offered 15 dollars. Wow, so nice of you Sprint. So the guy I was speaking to this time gave me to I guess some supervisor. Well, to make a long story short, I was told they were valid charges and I wasn't getting a dime back.

How are they valid charges if you have a program that suspends charges while deployed because I didn't know about it and it's too late now? Wel,l it's nice to know that Sprint takes care of it's customers. That's a joke and a big middle finger up to the military and my son who put their lives on the line for this country. Thanks for nothing, Sprint!

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The Worst Customer Service & Billing Department
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MIAMI, FLORIDA -- I have had several problems with Sprint. I have been on the phone once with them for 2 1/2 hours and didn't accomplish anything. Their billing dept did not apply several different payments to my account leading to disruption of my service. After several times of faxing to them my bank statements, I had to go to the bank so the bank representative could cancel these payments and re-issue them again. Three hours of my time spent with this. I wanted to end my contract with them and one day had one of the reps tell me that the fee would be 50.00 per phone.

After I cleared all the mess with them, I went and transferred to AT&T. I never received a final bill yet had a collection company call me to tell me that I had to pay 460.00. After telling them why they had sent my account to a collection company when I had never received a final bill from Sprint the collection company kept telling me that I owed this money but had no explanation of the charges. After telling the collection company that I was NOT going to pay this amount without a break down of the charges.

If you have ever tried getting in touch with Sprint plan on it being a whole day affair. You will get transferred to numerous departments and in the end talk to another IDIOT that doesn't know his ** from a hole in the ground. I will contact the office the state that regulates these **.

Meanwhile I will continue complaining to every dept the state has as well as every consumer department there is. This has to be resolved by someone other than this piece of garbage company. Also if this company can be rated the rating should have negative ratings with unlimited numbers.

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Hands Down, Worst Company Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BOYNTON BEACH, FLORIDA -- Sprint is the worst carrier ever. We haven't been able to get data in the area around our house for the last several years so we switched back to Verizon. After speaking to numerous representatives in numerous departments, Sprint will not waive the $100 cancellation fee, charged a late fee and is trying to charge for the last month when we cancelled the service.

The technical department supervisor has been escalating this situation to the various department heads on my behalf and has gotten nowhere. Sprint will not budge even a penny and they want to be paid for a service they did not provide. I was told that there has been work on the towers and they are aware of the data problem, but since I cancelled my account, there is nothing they can do to reduce the final bill. While my account was active, they would not do anything either.

We had some serious issues because of lack of data service (my husband is a disabled Vet and cannot get data when he is out of the house in an area two blocks from us and as a result, he has to use the phone rather than see the information on his apps which keeps him out of the house for longer periods of time and this was hard on him, both physically and emotionally (he is disabled both physically and mentally) and after telling the story to two different supervisors, they each said, and I quote “so, do you have any more questions” as if I had just asked a simple question. My situation was not acknowledged in the least.

There was another situation we encountered in the beginning of our Sprint years in which we never complained and let it go at the time as things happened, but even bringing up that situation to the supervisors coupled with the problems with the lack of data in my area, made no difference.

All they care about is getting their cancellation fee (which we were forced to cancel as I cannot have my husband out of the house longer than necessary) and the final bill amount of which they charged even after we stopped service plus a late fee. In all my years of dealing with companies, Sprint is by far the worst. I told them to just go ahead and put me into collections, as now I won't pay any part of the final bill whatsoever. It is now my goal to spread the word.

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Rip Off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MO., KANSAS -- I bought a Sprint flip phone back in 2009. I ordered the internet, for the first time. I was sickened that the rate was to be 120.00 a month. I endured this ridiculous rate for many months. I added my Son to my plan and was further insulted when the bill returned to show that there was NO additional rate discount on the family plan. I called them to tell them I was paying 250.00 a month for merely two phones. Sprint did absolutely NOTHING to remedy this financial robbery. I then, discontinued my service, as THEY defaulted on THEIR agreement.

Now, today, they renew the ONLY bad reference on my credit report. Hey Sprint, you can shove that fraudulent 850.00 fee sideways up your corporate asses. Find your overblown raises in somebody else's pocket. If I acted like this with other People's finances, I would be subject to Civil Actions. But SPRINT thinks they are above law. It will be a Happy Day when I hear Sprint is finally broke and gone. Good Riddance you deceptive losers! Your business practices follow the same as the now dead Blockbuster Video.

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Was Cheated by Sprint Cell
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SANTA CRUZ, CALIFORNIA -- Started to have problems with Sprint service since I moved from East Bay in 2010. Although for my time with them and since they sent me an Airave I decided to stay with them with a very high cost. I am working with elderly people where the Internet is 100% needed. Took me 4 weeks with Sprint dealing with them and no solution to the very bad reception problem as well as drop calls every other day. The result, I decided to move to another cell company after being informed that I can use Sprint phone with anyone else with the condition that I pay in full. The result, I paid in full the phones and can and could use with any cell carrier provider, Verizon or AT&T.

In both companies I had the same problems and Sprint phones cannot be used. Consequence, I have to buy new equipment spending another 1500$ and having two almost brand new mobiles phones, Note 4 and Galaxy 5. Customers reps, everyone had a different speech but no sign of being polite or look for a solution. Definitely will not spend 160$ a month for ** service. If somebody knows how to fill a customer complaint other than Sprint please let me know. It is not fair and right to be punished in the way that I was and worst spending used 800 for nothing because I cannot use the damn Sprint phones with anyone after being fully paid.

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Sprint Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 175 ratings and
303 reviews & complaints.
Contact Information:
Sprint
2330 Shawnee Mission Pkwy.
Westwood, KS 66205
913-624-3000 (ph)
www.sprint.com
investorrelation.sprintcom@mail.sprint.com
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