Sprint Consumer Reviews - Page 4

CEDAR RAPIDS -- Had this happen to me. I was told by a store representative that it would be cheaper to switch from my 1500 data share plan with 2 lines on it when I was paying 160-ish a month. I was told by adding a line and financing a phone it would be cheaper than what I was currently paying. After getting my 1st month's bill at over 330 I was furious. I called in and spoke with some lady and she said she would credit my bill to knock the 1st months bill to 200.23 and it would be applied Oct 1st.

Well then she said she would call me back that night, after not receiving a call from her I called back into customer service and spoke with a guy named Jim, before anything I got the call interaction number from him so I could document everything. He stated my 1st bill was going to be 200.23 and going forward it would be 252/month then a work discount of 24/month would drop my monthly bill down to 228 give or take a dollar or 2 for taxes. Interaction number is ** btw. So after he told me each credit and charge per month my bill is still at 332.82.

I've just stayed on the phone for the past 3 hours trying to talk to someone in customer service about this issue and have either been placed on ridiculous holds or hung up on. Every time I try to get to a supervisor I have to explain my story and have the ladies note the account that I'm calling in for the same reason every time!!! I was also just on the line with a supervisor that was crediting what he could to the account then the call either dropped or he hung up.

This is exactly how I want to spend my time. Trying to convince a company that lied to me that I shouldn't have to pay for their screw up. Now of course their supervisor isn't there anymore and I have to schedule a call back, then silence and put on hold again.

JOHNSTOWN, PENNSYLVANIA -- My family was on a shared with AT&T for many years but it was becoming too expensive so after a lot of research we chose the SPRINT Framily plan because of the promotion they were running at the time. If you traded in your phone you were supposed to receive a $75 gift card toward the price of each new phone. We could receive a free tablet which we declined and FREE unlimited data for 1 yr. We also declined that but were convinced by this man to try it. The offer also promised to pay cancellation fees on the former plan. The man sold the plans and all phones to my daughter's name instead of individually so she is being billed for all of us.

Even though we're not happy it can't be fixed. That is the least of it. We have gone through 3 billing cycles so far and this is what we really got - 3 new Samsung S5 phones (we turned in our old phones and did NOT receive the $75 gift cards and they have no record of it and claim that they don't know what promo was running at that time). The first bill was over $400 because you have to pay for the full month even though you signed up in the middle of the month and for the following month. The second and third bill were $287. All bills include $20.00 on each line for the FREE unlimited data and the cancellation fee on AT&T was never refunded.

The plan that was supposed to cost between $52 and $57 each per month depending on the number of lines on our plan is actually costing over $95 each per month. We've been back to the store several times to get this fixed and they are always very polite and promise to try to make it right, but say there is little they can do. To cancel the plan there would be the cancellation fees on each line as well as paying the remaining balance on the phones. We've only made 3 payments so we'd owe approximately $550 for each phone. We are fed up. The BBB may be our next step.

BRISTOL, CONNECTICUT -- Went into the Bristol CT store and basically waited for an hour then was told to come back in an hour while they looked at my phone. Came back in an hour and a half and again waited while two male associates giggled and flirted with two girls. Finally they said there was nothing they could do and I was not eligible for an upgrade. I wasn't too happy about that and asked to speak to a manager. Of course one wasn't available and they pretty much showed me the door.

The next day I went into the Newington store and they said "You can get a new phone on a 'easy pay' plan'." (Another Sprint scam to get you to spend yet even more money like their recent "free" tablet promotion where you pay "only" $20 a month for 2 yr. contract. With insurance and taxes you end up spending $1,200 for a free tablet!) I said "That's not happening" and was ready to leave when..."Oh wait, you do have an early upgrade available right now! Just pay for the phone but hurry this offer could 'disappear'." What??? Well, it was late and of course they don't take debit cards only credit cards so I said "I'll be back tomorrow."

Next morning a different associate said "Oh you're only eligible for easy pay plan." I said "Oh no that's not what they told us yesterday." Then he said "OK you can upgrade, just pay off the rest of the contract for $150." WHAT??? By then I was furious. Why would I have to buy out the rest of the contract when I was eligible for an early upgrade??? Then he said "OK, OK, you don't have to." What a crock of crap!!

Sprint is worse than Comcast! The worse offense of all is that they took off my 25% discount (which is why I signed up with Sprint) without even telling me!!! And months ago... Now I have to "prove" where I work to get the discount again!! Sprint is awful, most of the associates are rude and clueless.

S - service sucks
P - pay through the nose
R - rude
I - ignorant
N - never 4G even though they say so
T - TERRIBLE!

WESTWOOD, KANSAS -- I had AT&T and I thought their service was bad. Wow. Sprint is by far worse. When I changed from AT&T - I believed my bill would be lower than what I was paying with AT&T. Surprise, Surprise. It is higher and the deniability and taking ownership of a problem is worse too. It is going to take approximately $700 to cancel my account. Not only do you have to pay off the equipment - you have to pay off the lease as well. I would like to rate them at no star rating. It is not the people - it is the company policies that they must deal with. Shame on Sprint.

We had unlimited everything through Sprint. An in-store sales guide convinced us to go off of it to another plan as we would never go over on minutes. We did. So, I called Sprint to get back on the unlimited plan that we were on. It is no longer offered!!! So, after a bunch of yelling the representative "by a miracle", found me an unlimited plan. We agreed on $270 a month, not a penny over, all in. ALL OF A SUDDEN, we start getting texts from Sprint that we are over on minutes?

I called in AGAIN, got someone else... (Luckily, I wrote down the confirmation # from the first conversation.) She says, "Not sure what happened, but he never saved it in the computer, and I can't find what he promised you, but let me see what I can do". After a half hour on hold, she comes back with another "miracle". $280 a month. "Can't get to $270, but we can do $280 all in." I get my most recent bill, $385!! I am on the phone now, and they are making more excuses. I am screaming at them!!!

They are just trying to run in circles and make excuses. Now they are escalating to someone else because this second level supervisor CANNOT CREDIT ME BACK WHAT THEY OVERCHARGED ME!! What?? How can anyone in the year 2016 think that they can run a business like this?? So terrible!!! I literally have been on the phone with them (a total) of 4 hours and counting!!!

CALIFORNIA -- I was advised from many people about this horrible company, but in that morning when I was getting a service for my car, the agent who was selling SPRINT phones and services caught me on a conversation, saying that Sprint was merging with T-Mobile in 2 months. That was in December 2018 and today is April 2020. They tricked, scammed and lied to me. I am still waiting for the promised, assured, merging.

The only reason I signed up to them was because I saw a big advantage having so many towers covering services here in San Diego and in Tijuana, Mx. Where I go visit all the time. The lady who sold to me seemed very assured of what she was selling, experienced and trustworthy. For sure an amazing sales pitch to be able to make my mind to sign up with such great company with so bad reputation. Lesson learned.

They are deceiving and lie about what they offer to get clients. They got me. In this last year and 4 months, I experienced the worst signal here in USA and Mexico. The worst customer service ever, hours of waiting on the phone to resolve anything and very high bills. I got stuck with this company since I had gotten a newer phone and just now the lease is over and I am able to own the phone and move on to another company. Don't let this terrible company have your business. You will regret highly.

YONKERS, NEW YORK -- I had a very horrible experience with Sprint. I am sharing my bad experience with Sprint to inform all customers of their unfair business practices.

You should be extra careful if you are leasing a phone with Sprint. They will change the monthly rate and plan mid lease and you are stuck because you are still in the lease. This looks like a trap designed to squeeze more money from the customer. If you decide to close the account, they may charge penalty, lease agreement amount, buying option amount...etc.

If you want to switch over to another wireless company, you may have to pay all the dues including fine and cancellation charges otherwise they will keep the phone locked.

Even if there are disputed charges, they will send it to collection agency and to the major three credit bureaus to make your credit report bad. My best suggestion to avoid this trap is to stay away from Sprint.

CHICAGO, ILLINOIS -- After deciding switch carriers due to overpaying, I called Sprint to have my phone unlocked. I was told it would be unlocked and that it would take 24-72 hrs. After 72 hrs, my phone was still unlocked because the representative I spoke with only put a note in for international unlock. I called a 2nd time and was told they put a new ticket in. After another 72 hrs, the phone was still unlocked. I called and was told that the ticket would not go through until my balance was paid. Neither of the first 2 reps told me that and not it will take another 72 hrs. So basically, I did not have service for 1.5 weeks due to the incompetent customer service department who works at Sprint. Never gain will I use this horrible company.

VAN NUYS, CALIFORNIA -- I switched to Sprint 2 months ago. Not only were we flat out lied to when we signed up in store we've also been straight up lied to by tech support and their billing department. We were told we were required to buy phone insurance for a minimum of 3 months, but when we revived our (2) Galaxy S10s and one of them had hardware issue 2 weeks later, we were told we did not have insurance and to contact Samsung.

I was told twice by their tech support that they would send out a replacement over the phone and 3 times by the store they fixed the insurance issue. They did not put int he replacement order for t he phone once and told us it was on the way the second time and I found out that they denied the "phone that was on the way." I eventually got it fixed over a 5 hour phone call where I kept escalating it up the ladder and yelled at everyone I think worked there.

We were supposed to get their unlimited premium plan for a discounted rate for the 1st 3 months, but that never happened and I've been trying to get our planned switched to unlimited basic for 2 months now and they still keep messing that up. They keep saying its fixed, but our bills and MySprint site says otherwise. I've been working on it today and it seems It's fixed, but it's been a real headache and draining. The service has been fine since now we roam on the Tmobile network and the plans and phone prices are good. I would never use this company again or recommend it to anyone.

PHOENIX, ARIZONA -- In a nut shell: I upgraded my device via A Sam's Club offer and sent my old device back via USPS with a mailing label -UNDAMAGED! (Customer for over 10 years) weeks later, I receive my monthly bill with a $185.00 "Damage" fee. I called customer service & ended up with agents from India & the Philippines, talking in circles and repeating everything back to me repeatedly I got nowhere with representatives telling me the charge is a damage fee. I advised them over & over that I did not return a damaged device. their response was there was nothing they could do. .
They hung up on me and even placed me on hold for 15 minutes.
Today since I bitched so much (2nd call to Sprint) they applied a $75.00 credit whoppee! They changed me $185.00! My advice: Shop around and find a wireless service provider that can and will meet all of your needs namely the ability to effectively communicate
with customers, show empathy & resolve issues. I am going to escalate this issue to their corporate office in an effort to resolve these issue. They have handled this situation very poorly and I will not go away quietly.