Sprint - Page 4

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1.2 out of 5, based on 201 ratings and
332 reviews & complaints.
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Switching Plans with Sprint
Posted on
Rating: 1/51
CEDAR RAPIDS -- Had this happen to me. I was told by a store representative that it would be cheaper to switch from my 1500 data share plan with 2 lines on it when I was paying 160 ish a month. I was told by adding a line and financing a phone it would be cheaper than what I was currently paying. After getting my 1st month's bill at over 330 I was furious. I called in and spoke with some lady and she said she would credit my bill to knock the 1st months bill to 200.23 and it would be applied Oct 1st. Well then she said she would call me back that night, after not receiving a call from her I called back into customer service and spoke with a guy named Jim, before anything I got the call interaction number from him so I could document everything. He stated my 1 st bill was going to be 200.23 and going forward it would be 252/month then a work discount of 24/month would drop my monthly bill down to 228 give or take a dollar or 2 for taxes. Interaction number is i634561377 btw. So after he told me each credit and charge per month my bill is still at 332.82. I've just say on the phone for the past 3 hours trying to talk to someone in customer service about this issue and have either been placed on ridiculous holds or hung up on. Every time I try to get to a supervisor I have to explain my story and have the ladies note the account that I'm calling in for the same reason every time!!! I was also just on the line with a supervisor that was crediting what he could to the account then the call either dropped or he hung up. This is exactly how I want to spend my time. Trying to convince a company that lied to me that I shouldn't have to pay for their screw up. Now of course their supervisor isn't there anymore and I have to schedule a call back, then silence and put on hold again.
     
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Framily Plan purchased June 10, 2014
Posted by on
Rating: 1/51
JOHNSTOWN, PENNSYLVANIA -- My family was on a shared with AT&T for many years but it was becoming too expensive so after a lot of research we chose the SPRINT Framily plan because of the promotion they were running at the time. If you traded in your phone you were supposed to receive a $75 gift card toward the price of each new phone. We could receive a free tablet which we declined and FREE unlimited data for 1 yr. We also declined that but were convinced by this man to try it. The offer also promised to pay cancellation fees on the former plan. The man sold the plans and all phones to my daughter's name instead of individually so she is being billed for all of us. Even though we're not happy it can't be fixed, that is the least of it. We have gone through 3 billing cycles so far and this is what we really got - 3 new Samsung S5 phones(we turned in our old phones and did NOT receive the $75 gift cards and they have no record of it and claim that they don't know what promo was running at that time.) The first bill was over $400 because you have to pay for the full month even though you signed up in the middle of the month and for the following month. The second and third bill were $287. All bills include $20.00 on each line for the FREE unlimited data and the cancellation fee on AT&T was never refunded. The plan that was supposed to cost between $52 and $57 each per month depending on the number of lines on our plan is actually costing over $95 each per month. We've been back to the store several times to get this fixed and they are always very polite and promise to try to make it right, but say there is little they can do. To cancel the plan there would be the cancellation fees on each line as well as paying the remaining balance on the phones. We've only made 3 payments so we'd owe approximately $550 for each phone. We are fed up the BBB may be our next step.
     
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Horrible Experience
Posted by on
Rating: 1/51
BRISTOL, CONNECTICUT -- Went into the Bristol CT store and basically waited for an hour then was told to come back in an hour while they looked at my phone. Came back in an hour and a half and again waited while two male associates giggled and flirted with two girls. Finally they said there was nothing they could do and I was not eligible for an upgrade. I wasn't too happy about that and asked to speak to a manager. Of course one wasn't available and they pretty much showed me the door. The next day I went into the Newington store and they said you can get a new phone on a "easy pay" plan ( another Sprint scam to get you to spend yet even more money like their recent "free" tablet promotion where you pay "only" $20 a month for 2 yr. contract with insurance and taxes you end up spending $1200 for a free tablet!) I said that's not happening and was ready to leave when. Oh wait you do have an early upgrade available right now! Just pay for the phone but hurry this offer could "disappear" what??? Well, it was late and of course they don't take debit cards only credit cards so I said I'll be back tomorrow. Next morning a different associate said oh you're only eligible for easy pay plan I said oh no that's not what they told us yesterday. Then he said ok you can upgrade just pay off the rest of the contract for $150 WHAT??? By then I was furious why would I have to buy out the rest of the contract when I wad eligible for an early upgrade??? Then he said ok ok you don't have to. What a crock of crap!! Sprint is worse than Comcast! The worse offense of all is that they took off my 25% discount(which is why I signed up with Sprint!) without even telling me!!! And months ago...
Now I have to "prove" where I work to get the discount again!! Sprint is awful, most of the associates are rude and clueless.
S-service sucks
P-pay through the nose
R-rude
I-ignorant
N-never 4G even though they say so
T-TERRIBLE!
     
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Paid up so I NEVER have to deal with them again
Posted by on
Rating: 1/51
My Sprint service itself was completely worthless. My home was not even inside Sprint's coverage, and everywhere in the city I live (which according to them is their best 4g coverage) was nearly as bad. I finally got rid of them and was told to send back my equipment to have my ETF waived, along with proof of residence to show that I really was out of range. It took several months for them to recognize the equipment return, during which time I received countless emails from them stating that I owed anywhere from $500+-$700 to them and they were sending me to a collection agency! Eventually the credit showed and now I only owed $260 (WTF? my monthly bill was $100).. after hours on the phone, they determined that there was zero balance and I owed nothing. "It will show on the next bill period before collections comes around." Thank goodness, problem solved. HA! Less than a week later I get an email stating I STILL owe the $260 and that it is due June 2nd. I call and once again they confirm that it just hasn't processed and not to worry, it will be off by then. It's week before June 2nd: the calls from a collection agency start rolling in. Having never experienced this before, there are a few words which can accurately describe it, one being: traumatizing. Sprint again. Over an hour again. To ever so rudely determine that I did, in fact, owe my normal monthly bill. Much attitude about the reasoning of the attempted charges being because I cancelled back in February. YES! I DID! I have been having to deal with your awful company and getting the run around for THAT LONG. Sadly, I paid the $100, because I never want to deal with them again. Ever.

Ohhhh and did I mention it is nearly impossible to get ahold of someone at Sprint?? Do they purposely put non-working phone numbers up for customer service so that you can't get ahold of them? If there was a 0-star option, I would choose it.
     
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Terrible Customer Service, Do Not Get or Keep Sprint Wireless Service
Posted by on
Rating: 1/51
For over one month my cell phone number 3387 has not been able to successfully place voice calls to 3389. To our knowledge no one else is having trouble placing voice calls to 3389. The 3387 number is in Michigan and 3389 is in Virginia. It does not matter which region of Michigan I am in I still cannot successfully place a call to 3389, however I can FaceTime and text message without any issue. The 3389 number can call 3387 without any issue.

I have had several experiences with Sprint Business since January 5th when we sought help with this issue from Sprint directly. Prior to seeking Sprint’s assistance we did hard and soft resets on our iphones and deleted each other as contacts and re-added them.
January 8th Sprint opened a ticket to fix the issue, they did not work on or progress on the issue until 1/15. I had to call them for updates.
I got my business account manager involved and he did not offer advice and he said he would try to move the issue along.
3387 has called 3389 daily without success. I have spoken to Sprint on the phone 35 times since this issue began. I have clear and concise documentation of each issue and have left messages with business support 6 times with the designated person to assist with this issue. He is not returning my calls.
Today (2/13) I have called account services and requested termination without fees because of the service issues. The representative offered me $25 for the inconvenience. I declined stating I wanted termination because of the terrible service and that the issue hasn’t been fixed in well over a month.
I seriously discourage anyone from selecting Sprint as a carrier. They do not value their customers and are not able to provide proper support and return service for them.
     
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Lloyd K@sprint on 02/26/2014:
Upon learning of the customer's issue described above, Sprint investigated and determined that the problem was caused by a network software error, which has been corrected. We understand the customer's frustration -- the problem took longer to get fixed than it should have. We have apologized to the customer for the error and we have taken steps to prevent the issue from occurring again -- to this customer or any others.
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Sprint Doesn't Care About Its Customers
Posted by on
Rating: 1/51
OVERLAND PARK, NEW YORK -- I would like to say I am so disgusted with Sprint, I have been with Sprint for many years and have never been so annoyed with a company. It all started when I had a billing dispute over an upgrade fee which was taken care of. But in the conversation with the Sprint gentleman I asked why they did not have any programs for the military, you see my son was deployed to Afghanistan for 9 months this past February till November of this year. He told me, but we do you can freeze that line and not be charged while he is away. I then told the man that I was not aware of this program as it is not advertised or on the website he apologized and said it would be taken care of. I found out about this program 2 weeks after my son returned home, so started my 2 more weeks of a run around the last person I talked to told me to get proof that he was away when I said and she would get back to me and take care of it, well guess what no one called back so I called again this time I was offered 15 dollars wow so nice of you Sprint, so the guy I was speaking to this time gave me to I guess some supervisor, well to make a long story short I was told they were valid charges and I wasn't getting a dime back. How are they valid charges, if you have a program that suspends charges while deployed, because I didn't know about it and it's to late now. Well it's nice to know that Sprint takes care of it's customers that's a joke. and a big middle finger up to the military and my son who put their lives on the line for this country. Thanks for nothing Sprint!
     
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Poor Customer Service While Sprint Increased Their Profit
Posted by on
Rating: 1/51
COLUMBIA, SOUTH CAROLINA -- Have had problems with my Android phone for several months and have taken it in to Sprint, had hard resets done by Sprint over the phone, have received bill credits because the phones resets a d cuts off on its on about ever 15 to 30 minutes. Was Tim's to take it into Sprint store and took it to the (corporate store) one on Harboson Blvd in Columbia, SC . We were told to allow 4 hours and they took our secondary # to call, which they did not do, so we went back in and was met by a customer service representative that was anything but! We were told there was evidence of corrosion and there was noting that could be done . We told her that we had the phone in previously as well as bill credits and card resets done by Sprint, that the phone gad problems since day one and that contact was on file where we had contacted Sprint. We told her the phone got extremely hot and I'd corrosion was present, that it was probably from sweating of the battery, that the phone had never got wet. She stated that there was nothing that she could do so I asked her to close the account but she stated she could not do that either, that I would need to call their 800#.

We left and discussed in the parking lot (she immediately went to her vehicle-cigarette break? Heck with customer service! We went back in and talked to another customer service representative who stated for $100 they could replace the phone (insurance co-pay?). We paid the $100 but we will not be renewing our accounts (iPad, Cell and home phone) with Sprint. One of the Sprint associates whispered " I went through 8 phones before I got one that works.

There needs to be a "class action" lawsuit against Sprint and the Android maker as I believe this nay be a much bigger problem than me.
     
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FoDaddy19 on 10/24/2013:
It should me mentioned that Sprint did not make your phone, they are your service provider. If there is a hardware issue with your phone, the manufacturer of the phone is one you need to be in contact with. For example, if my Galaxy S4 started acting up, I'd contact Samsung because that's who made the phone, and that's who the hardware warranty is with. I would not contact Verizon unless I was instructed to by Samsung.
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The Worst Customer Service & Billing Department
Posted by on
Rating: 1/51
MIAMI, FLORIDA -- I have had several problems with Sprint. I have been on the phone once with them for 21/2 hours and didn't accomplish anything. Their billing dept did not apply several different payments to my account leading to disruption of my service. After several times of faxing to them my bank statements, I had to go to the bank so the bank representative could cancel these payments and re-issue them again. Three hours of my time spent with this. I wanted to end my contract with them and one day had one of the reps tell me that the fee would be 50.00 per phone.

After I cleared all the mess with them, I went and transferred to AT&T. I never received a final bill yet had a collection company call me to tell me that I had to pay 460.00. After telling them why they had sent my account to a collection company when I had never received a final bill from Sprint the collection company kept telling me that I owed this money but had no explanation of the charges. After telling the collection company that I was NOT going to pay this amount without a break down of the charges. If you have ever tried getting in touch with Sprint plan on it being a whole day affair. You will get transferred to numerous departments and in the end talk to another IDIOT that doesn't know his A-- from a hole in the ground. I will contact the office the state that regulates these AHOLES.

Meanwhile I will continue complaining to every dept the state has as well as every consumer department there is. This has to be resolved by someone other than this piece of garbage company. Also if this company can be rated the rating should have negative ratings with unlimited numbers.
     
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cmthru on 09/25/2013:
Stop calling them and go to an actual Sprint store and speak with the manager. Make sure you bring a copy of your bank statements. The manager ought to be able to view your account history right there.
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Hands Down, Worst Company Ever
Posted by on
Rating: 1/51
BOYNTON BEACH, FLORIDA -- Sprint is the worst carrier ever. We haven't been able to get data in the area around our house for the last several years so we switched back to Verizon. After speaking to numerous representatives in numerous departments, Sprint will not wave the $100 cancellation fee, charged a late fee and is trying to charge for the last month when we cancelled the service.

The technical department supervisor has been escalating this situation to the various department heads on my behalf and has gotten nowhere. Sprint will not budge even a penny and they want to be paid for a service they did not provide. I was told that there has been work on the towers and they are aware of the data problem, but since I cancelled my account, there is nothing they can do to reduce the final bill. While my account was active, they would not do anything either. We had some serious issues because of lack of data service (my husband is a disabled Vet and cannot get data when he is out of the house in an area two blocks from us and as a result, he has to use the phone rather than see the information on his apps which keeps him out of the house for longer periods of time and this was hard on him, both physically and emotionally (he is disabled both physically and mentally)) and after telling the story to two different supervisors, they each said, and I quote “so, do you have any more questions” as if I had just asked a simple question. My situation was not acknowledged in the least.

There was another situation we encountered in the beginning of our Sprint years in which we never complained and let it go at the time as things happened, but even bringing up that situation to the supervisors coupled with the problems with the lack of data in my area, made no difference. All they care about is getting their cancellation fee (which we were forced to cancel as I cannot have my husband out of the house longer than necessary) and the final bill amount of which they charged even after we stopped service plus a late fee.

In all my years of dealing with companies, Sprint is by far the worst. I told them to just go ahead and put me into collections, as now I won’t pay any part of the final bill whatsoever.

It is now my goal to spread the word.
     
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Crappy Service
Posted by on
Rating: 1/51
OTTAWA LAKE, MICHIGAN -- Sprint has bad service ! My husband and I Have been putting up with not having a network error, no network connection, no service. When at the times there is a connection, its really slow. Get dropped calls, incoming text's arrive days late & sometimes won't send out a text. We pay high price for this garbage that doesn't want to work. I think Sprint should refund us all $ spent since the problem has been ongoing for months on in & let us out of our contract, with no penalty. I've been contacting Sprint each & every time there is no service, they tell us a bunch of repeated lies then they either hang up on us or brush us off onto the back burner. If something doesn't get done soon, I foresee a lawsuit in the near future.
     
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Therese Riley on 08/27/2013:
File a complaint with the FCC
Justin on 09/11/2013:
Every time I call I always get it is the phone I have but yet the phone worked fine the day before I am sick of paying them money for stuff that don't even work 90% of the time
Bill on 11/19/2013:
Houghton Lake MI
their service at my house used to be crappy. then they upgraded the towers. now it is almost non existent can't wait till I can drop them. they don't care and by the time the FCC goes after them they won't be worth anything and we will get nothing.
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