JOHNSTOWN, PENNSYLVANIA -- My family was on a shared with AT&T for many years but it was becoming too expensive so after a lot of research we chose the SPRINT Framily plan because of the promotion they were running at the time. If you traded in your phone you were supposed to receive a $75 gift card toward the price of each new phone. We could receive a free tablet which we declined and FREE unlimited data for 1 yr. We also declined that but were convinced by this man to try it. The offer also promised to pay cancellation fees on the former plan. The man sold the plans and all phones to my daughter's name instead of individually so she is being billed for all of us.
Even though we're not happy it can't be fixed. That is the least of it. We have gone through 3 billing cycles so far and this is what we really got - 3 new Samsung S5 phones (we turned in our old phones and did NOT receive the $75 gift cards and they have no record of it and claim that they don't know what promo was running at that time). The first bill was over $400 because you have to pay for the full month even though you signed up in the middle of the month and for the following month. The second and third bill were $287. All bills include $20.00 on each line for the FREE unlimited data and the cancellation fee on AT&T was never refunded.
The plan that was supposed to cost between $52 and $57 each per month depending on the number of lines on our plan is actually costing over $95 each per month. We've been back to the store several times to get this fixed and they are always very polite and promise to try to make it right, but say there is little they can do. To cancel the plan there would be the cancellation fees on each line as well as paying the remaining balance on the phones. We've only made 3 payments so we'd owe approximately $550 for each phone. We are fed up. The BBB may be our next step.
BRISTOL, CONNECTICUT -- Went into the Bristol CT store and basically waited for an hour then was told to come back in an hour while they looked at my phone. Came back in an hour and a half and again waited while two male associates giggled and flirted with two girls. Finally they said there was nothing they could do and I was not eligible for an upgrade. I wasn't too happy about that and asked to speak to a manager. Of course one wasn't available and they pretty much showed me the door.
The next day I went into the Newington store and they said "You can get a new phone on a 'easy pay' plan'." (Another Sprint scam to get you to spend yet even more money like their recent "free" tablet promotion where you pay "only" $20 a month for 2 yr. contract. With insurance and taxes you end up spending $1,200 for a free tablet!) I said "That's not happening" and was ready to leave when..."Oh wait, you do have an early upgrade available right now! Just pay for the phone but hurry this offer could 'disappear'." What??? Well, it was late and of course they don't take debit cards only credit cards so I said "I'll be back tomorrow."
Next morning a different associate said "Oh you're only eligible for easy pay plan." I said "Oh no that's not what they told us yesterday." Then he said "OK you can upgrade, just pay off the rest of the contract for $150." WHAT??? By then I was furious. Why would I have to buy out the rest of the contract when I was eligible for an early upgrade??? Then he said "OK, OK, you don't have to." What a crock of crap!!
Sprint is worse than Comcast! The worse offense of all is that they took off my 25% discount (which is why I signed up with Sprint) without even telling me!!! And months ago... Now I have to "prove" where I work to get the discount again!! Sprint is awful, most of the associates are rude and clueless.
S - service sucks
P - pay through the nose
R - rude
I - ignorant
N - never 4G even though they say so
T - TERRIBLE!
For over one month, my cell phone number 3387 has not been able to successfully place voice calls to 3389. To our knowledge, no one else is having trouble placing voice calls to 3389. The 3387 number is in Michigan and 3389 is in Virginia. It does not matter which region of Michigan I am in I still cannot successfully place a call to 3389, however, I can FaceTime and text message without any issue. The 3389 number can call 3387 without any issue.
I have had several experiences with Sprint Business since January 5th when we sought help with this issue from Sprint directly. Prior to seeking Sprint's assistance we did hard and soft resets on our iPhones and deleted each other as contacts and re-added them. January 8th, Sprint opened a ticket to fix the issue, they did not work on or progress on the issue until 1/15. I had to call them for updates. I got my business account manager involved and he did not offer advice and he said he would try to move the issue along.
3387 has called 3389 daily without success. I have spoken to Sprint on the phone 35 times since this issue began. I have clear and concise documentation of each issue and have left messages with business support 6 times with the designated person to assist with this issue. He is not returning my calls.
Today (2/13) I have called account services and requested termination without fees because of the service issues. The representative offered me $25 for the inconvenience. I declined stating I wanted termination because of the terrible service and that the issue hasn't been fixed in well over a month. I seriously discourage anyone from selecting Sprint as a carrier. They do not value their customers and are not able to provide proper support and return service for them.
OVERLAND PARK, NEW YORK -- I would like to say I am so disgusted with Sprint. I have been with Sprint for many years and have never been so annoyed with a company. It all started when I had a billing dispute over an upgrade fee which was taken care of. But in the conversation with the Sprint gentleman, I asked why they did not have any programs for the military, you see my son was deployed to Afghanistan for 9 months this past February till November of this year. He told me, "but we do, you can freeze that line and not be charged while he is away." I then told the man that I was not aware of this program as it is not advertised or on the website. He apologized and said it would be taken care of.
I found out about this program 2 weeks after my son returned home, so started my 2 more weeks of a runaround. The last person I talked to told me to get proof that he was away when I said, and she would get back to me and take care of it. Well, guess what, no one called back so I called again. This time, I was offered 15 dollars. Wow, so nice of you Sprint. So the guy I was speaking to this time gave me to I guess some supervisor. Well, to make a long story short, I was told they were valid charges and I wasn't getting a dime back.
How are they valid charges if you have a program that suspends charges while deployed because I didn't know about it and it's too late now? Wel,l it's nice to know that Sprint takes care of it's customers. That's a joke and a big middle finger up to the military and my son who put their lives on the line for this country. Thanks for nothing, Sprint!
MINNESOTA -- I was connected to a representative to have my phone unlocked for international use. They were not able to help me and ended up disconnecting before answering my further questions. It was a complete hassle trying to connect with them and a complete waste of time once connected. It's bad enough that their products are limited to only their carrier, even after years of using their service. Now the $900 phone I purchased is basically useless unless I am in the US and using Sprint. In this day and age, we live in a mobile world, and Sprint restrictions are unrealistic. I would not recommend this cell phone provider to anyone.
MO., KANSAS -- I bought a Sprint flip phone back in 2009. I ordered the internet, for the first time. I was sickened that the rate was to be 120.00 a month. I endured this ridiculous rate for many months. I added my Son to my plan and was further insulted when the bill returned to show that there was NO additional rate discount on the family plan. I called them to tell them I was paying 250.00 a month for merely two phones. Sprint did absolutely NOTHING to remedy this financial robbery. I then, discontinued my service, as THEY defaulted on THEIR agreement.
Now, today, they renew the ONLY bad reference on my credit report. Hey Sprint, you can shove that fraudulent 850.00 fee sideways up your corporate asses. Find your overblown raises in somebody else's pocket. If I acted like this with other People's finances, I would be subject to Civil Actions. But SPRINT thinks they are above law. It will be a Happy Day when I hear Sprint is finally broke and gone. Good Riddance you deceptive losers! Your business practices follow the same as the now dead Blockbuster Video.
SANTA CRUZ, CALIFORNIA -- Started to have problems with Sprint service since I moved from East Bay in 2010. Although for my time with them and since they sent me an Airave I decided to stay with them with a very high cost. I am working with elderly people where the Internet is 100% needed. Took me 4 weeks with Sprint dealing with them and no solution to the very bad reception problem as well as drop calls every other day. The result, I decided to move to another cell company after being informed that I can use Sprint phone with anyone else with the condition that I pay in full. The result, I paid in full the phones and can and could use with any cell carrier provider, Verizon or AT&T.
In both companies I had the same problems and Sprint phones cannot be used. Consequence, I have to buy new equipment spending another 1500$ and having two almost brand new mobiles phones, Note 4 and Galaxy 5. Customers reps, everyone had a different speech but no sign of being polite or look for a solution. Definitely will not spend 160$ a month for ** service. If somebody knows how to fill a customer complaint other than Sprint please let me know. It is not fair and right to be punished in the way that I was and worst spending used 800 for nothing because I cannot use the damn Sprint phones with anyone after being fully paid.
OCALA, FLORIDA -- I put up with Sprint for over 12 full years and last October & November when I was on business in North East Connecticut and Western Massachusetts I literally had NO service or little intermittent service with numerous drop calls & then a notice saying "No Service Available". I have to be back in this area for over 2 months, leaving soon, and was told about 2 months ago when I notified Sprint of another $5.00 credit they did not put on my bill - that "Of course you won't be charged an early termination fee when we cannot provide you with the service you pay for".
Well, I finally switched to Verizon based on all my research and them appearing to have the best nationwide service for all my traveling. Sure enough I have encountered nothing but HORRIBLE customer service saying, "there is NO way the early termination fee can be waived". I had RE-upped again not quite 2 years ago, August 15th. No wonder the word is that they are continuing to lose thousands of customers & that is why they are offering such low rates.
A small credit after haggling on the phone for hours is no consolation when your messages do not generate at all OR take 4 days to generate and you can't use your phone while traveling! YUCK... stay away and pass on these facts. Sprint doesn't appreciate their customers - I can say that based on my over 12-year experience!
I called to cancel my extra line, but when I got my bill I was still being billed for it. I called and spoke to a supervisor. She told me the Rep notes said I requested the line to stay on. Why would I want a line I don't need and not utilizing? She went by what the Rep had noted (at Sprint, the customer is always wrong). Another time the Rep told me I could extend my bill and pay at a later date. Again the supervisor said she is taking what her Rep had noted. They disconnected my phone.
Today 3/11/15 I called to pay a bill of $167, quoted to me by yet another Rep. But when I called to make payment, I was told I had to pay the full $325.97 to avoid 'cut off'. I informed the supervisor of this but she insisted the Rep did not tell me so. This is FRAUD. They have so much added charges and surcharges, it's ridiculous! At this moment, I am setting up with another wireless service and done with Sprint!! I am making it my life's work to have SPRINT investigated for those bogus charges!!
GRESHAM, OREGON -- I had an iPhone and my granddaughter had a Galaxy. We had been with Sprint for a couple of years. My granddaughter and I decided to trade phones, so I took both phones into the store on NE Division St in Gresham, Oregon. I wanted to switch all the contacts, etc from one phone to the other. When I went into the store, there were 3 customer "service" representatives there. None of them were helping customers.
One guy told me it would be a few minutes before he could help me. I finally said, "Excuse me!" and was rudely told, "I don't have anything to sell you!" I tried to explain that I didn't want to buy anything, but was told, "We can't help you!" I was deeply offended, and so was my 95-year-old mother, who was with me. Needless to say, we are no longer with Sprint.
We have switched all 9 lines to AT&T because of the rudeness of the personnel at this store. I should have read the bad reviews before I ever switched to Sprint in the first place. It sure has changed since the time my husband and daughter worked there!!