Sprint Consumer Reviews - Page 5

HILLSBOROUGH, NEW JERSEY -- From day one, we should have known we were dealing with dishonest people. We told the Sprint representative at the Bridgewater mall that we were leaving Verizon because they continually nickel and dimed us to death, every few months it was another dollar or two with no reason to justify it. Sprint told us, guaranteed, that will never happen with Sprint? Really, well, it took Sprint exactly two months to raise our bill three dollars? After an hour on the phone speaking with three reps and threatening to immediately discontinue service they removed the three dollar charge.

Long story short... in 7 seven months they have jacked our bill 4 different times, each time we spent over an hour talking with several people, most of which you cannot even understand, and received absolutely zero satisfaction. Today was the last straw, you guessed it, raised it by $2.00 per month. Verizon sucked, but Sprint is even worse. NEVER, in the history of the world would I recommend Sprint to anyone.

TALLAHASSEE, FLORIDA -- After seeing the advertisements all over Tampa saying switch to Sprint for greater service at half the cost of AT&T I called them and went through everything AT&T was giving us. They told me of this great plan they would give me, including Hulu, Amazon Prime, Tidal and 15GB of Hotspot per line plus unlimited talk, text, and data throughout the US, Canada, and Mexico all for less than AT&T. I switch to them.

They not only lied about the offer they gave me, but they refuse to make it right, The service is so poor I can hardly use the data and they only are giving me 0.5GB of hotspots. I have over 14 hours of recorded phone conversation with them and nothing to show for it.
DON'T SWITCH TO SPRINT!!! They use an outsource company to promise you the world to switch and then they screw you over. THIS IS A BAIT AND SWITCH.

EVERETT, WASHINGTON -- My husband and I switched from Verizon to Sprint because we believed their claim of excellent cell service (within 1% of Verizon), one year and nine months ago. There is nothing about the cell service or customer service claims that is valid. This is a company that simply promotes false claims.

We have now paid the balance owing on our phones and have requested that our account be closed. Now they say we have to pay for an additional month of service even though our phones have been locked. We have never been late in paying our monthly bills in full. We just want to be free from Sprint. It is becoming more and more clear that Sprint is less than reputable. Our recommendation to others is that you bypass this company for cell phone service because you will most likely REALLY REGRET IT if you don't.

WEST PALM BEACH, FLORIDA -- If you have the choice to go with a different carrier I suggest you run from Sprint. To start off their customer service is the worst!! No one can ever help you, you have to at least be transferred 4 times before you can actually speak to someone that can help you and once you do they still give you all sorts of excuses to not resolve any of your issues. I never got service anywhere I went, bad service in the Poconos, PA, no service in 80% of the areas in Florida.

If you terminate your contract because of the poor service they charge you over $400 for each phone even if you return them! They sent me an email stating I can sign up for their flexible payment plan, I call to sign up and they don't offer one. You must pay the whole balance in 14 days, like seriously what is flexible about that? I promise you they might advertise well but worst carrier to sign up with! Run elsewhere!

TRACY, CALIFORNIA -- Sprint customer service is a crap! They are wasting your time. I tried to cancel my account and create another family plan with Sprint! I called them 4 times and they told me they canceled the account. I went to Best Buy to open the new account but guess what still my account is active! I have been their customer since 2012 and I convinced two others to join Sprint and new account but now I am leaving! They don't understand I wanted open another account on Sprint but they afraid I leave Sprint so they wanted to keep the service! Goodbye Sprint!

I called Sprint to transfer service from Verizon until I got the breakdown of the costs in my email which was completely different than what I was quoted on the phone. I called Verizon back to keep my service with them and they advised me to contact Sprint to stop the service before it ports over. I did that and Sprint reassured me the service would be cancelled.

This morning I woke up to no service with Verizon, as Sprint lied to me and never cancelled the service from Sprint. To make a long story short, I got my service back with Verizon and will never do business with Sprint again. They lie to get your service and lie to keep it. Verizon gave me a $100 credit for my trouble even though it was Sprint's deliberate error! Are they that desperate for customers?

After getting my Verizon service back, the Verizon agent told me to call Sprint back to make sure I wouldn't receive any charges, so I did. I got a foreign lady on the phone that I had to explain the situation to 3 times and she still didn't understand me. I ended up hanging up, but wonder if she was "playing dumb" and really did understand. Nothing surprises me anymore because I found out through all of this that Sprint will do anything to be deceptive!

TEXAS -- I just got off the phone with the Sprint representative. I continue to be baffled by how Sprint is handling my issue. After chasing the solution for over 7 months. I was finally told in the beginning of April that Sprint no longer has (or never did have) the audio recording for my initial call.

They have offered me $196/month (vs $170/month that was agreed upon per contract back in Oct 2017). But I also lose the family tracker and insurance on my devices. On top of that Sprint is not giving me my monies that were taken out of my account on a monthly basis (over the last 7 months)... Why. Because they have no proof of my call in Oct 2017. Sprint is willing to fix the future... but not fix the past (even though they dropped the ball... repeatedly).

But they have proof that I have been chasing this issue down since Dec 2017? They have the recorded messages and notes from the last 7 months? Why wouldn't they give a customer of 27 years the benefit of the doubt? I was never told there is no audio. I was told each time that a representative will investigate and call me back. I have been filing my complains that Sprint is taking the wrong amount since Dec. I am beyond frustrated at this time. I need someone to resolve this issue and give me my money back.

Sprint has taken the following from my account (Nov $213.76, Dec $282.06, Jan $276.48, Feb $277.53, Mar $222.28, Apr $277.31, May $277.62) Grand Total $1827.04. Agreed on contract on Oct 11, 2017 was $170/month. So my total should have been ($170 * 7 months = $1190). Sprint owes me $637.04. Thanks.

CHICAGO, ILLINOIS -- I am no longer a Sprint customer after 5 yrs. I paid my bill for myself & grandsons who were on my account. I paid the exact amount that they said I needed to close the account. After 6 months I get an email bill saying I owe 4 cents. I spoke to two customer service reps who wanted credit card info. I asked if they could give me a mailing address so that I could mail it since when I went to Sprint store I was told I had to call Sprint. When I called I was told that the only way I could pay was by credit card. Forget that I am not paying a 4 Cent bill on my card. Sprint could write that 4 cents off since I paid them thousands of dollars for years. How petty of a company is this? Yes that is Sprint.

WARREN, OHIO -- Have spent 3 hours over 2 days working online with 3 different customer support agents and still not able to access my online sprint account. The agents try their best but to date unable to solve problem. Problem: I have landline and 2 cell phones for daughters who live out of town -- I pay the bill & control account.

When I attempt to log on it asks to which cell phone I want them to send the secret code -- my ID and PW is not enough - we have to have a secret code -- I tell them the cell phones are not here but with my daughters & all I have is Sprint landline but they can't send a voice code to the landline like the bank does. So to date I can't access my account which has more than a year to go. I am planning to file for damages in court so they'll have to defend suit or pay my default judgement for the max allowed by the court. I've had it!!! Final response from Richard at Sprint customer service was, "It is not possible to log into your sprint account using landline."

SACRAMENTO, CALIFORNIA -- I called about new phones with Sprints loyalty discount from a Sprint Mailer. The salesperson at Sprint explained that I could also save money if I changed plans. I listened, got a total, and went over the amount 5 times. I was re-assured 5 times that the information was correct. When I received my bill, there was no loyalty discount. Upon calling Sprint I was informed that the new plan I had did not qualify for the loyalty discount. When I talked to the supervisor, whom had the notes of my original conversation, informed me that the sales person was mistaken, and there was nothing he could do about it, and the supervisor of the employee that lied would be informed. "SOUNDS LIKE WELLS FARGO BANK".
So I am done with Sprint after over 20 years. Supervisors name is: AUSTIN Phone customer service person: TONY