Stafford Auto Sales Treated Me Pretty Well, All in All
3902 JEFFERSON DAVIS HWY, STAFFORD, VIRGINIA -- This occurred in February, 2009
For those of you who want a quick answer that I can live with, for my experience, I say A+ on the car, C on the business, decent enough folks. At the end of the day, were I looking for another used car, I'd consider them.
I'd spent 3-months looking for the right vehicle and believed I found it at Stafford Auto Sales. As the car was not located within my home state, I had to fly half way across the country to purchase it. Since I intended to drive the car home I wanted to get right down to business: inspect, test drive, pay and leave.
When I got there, I was a little annoyed that the vehicle was not ready immediately. It was in the mechanic's shop. They were replacing the battery. It goes without saying that the very least they could do was have the car ready for me to inspect and test drive when I arrived. I'd flown a long way at my own expense and they knew I was coming and where I was coming from. I was a bit miffed and was left quietly pondering, "What are these guys thinking? This thing should be ready to go." Be this as it may, the sales person was nice enough, as was the owner. As well as I could ascertain in a short amount of time, they seemed nice enough, legitimate.
They rightly and sensibly gave me a loaner car so I could occupy myself while they replaced the battery. Several hours later and after some more price discounts for hanging me up, I bought the car and began the 1400 mile drive home. Half way into the trip, a long 700 miles on the road and on a Sunday the car sprung a pretty good leak and I had not the faintest clue as to what the problem was. To boot, there were no dealerships open.
For very good reasons which I'll not bore you with here, I turned the car around and spent a day and a half driving back to the dealership filling the coolant every 35-minutes to protect the car, a major hassle. Upon arriving at the dealership I naturally expected to see a look of consternation on their faces. Naturally you or I would expect them to solve the problem, no matter what the problem was.
In short, without so much as blinking an eye, they did! The only thing I'd point out is they knew I was driving the car 1400 miles home upon purchase. One would think when I showed up on their lot again after 1&1/2 days upon leaving the lot that there'd be a look of surprise and concern on their faces; or, given the frustrated and angry look on my fact that they might jump up to learn what the problem was and why I was back and how they might quickly help. This didn't happen. Despite the fact that the sales person was there and saw me nearly immediately, my reappearance held no discernable trace of concern on a soul's face whatsoever, save the mechanic, who upon seeing me and hearing of the problem, did indeed show notable concern for my situation. Kudos to him. This lack of concern from the rest of them really caught me off guard quite a bit but I suppose it shouldn't have. After a very quick inspection of the water leak, it turned out that the water pump had blow out.
All said and done they did the right thing saying, without me having to ask, that they'd repair the car at no expense to me.
Since it was going to take several days to get the pump, I could no longer drive the car home and had to arrange shipping the car. This cost me another $1K not including the flight home; but I lived with this extra cost because I knew I got the very best price possible for this car of anywhere in the US at that time including the new costs.
Despite the trials and tribulations, I really cannot seriously complain about the company and definitely not about the car since this has been its one and only repair. Since then, it's behaved perfectly. Incidentally, no problems at all with any paperwork whatsoever.
Since ultimately it's mostly the car I'm measuring here, I'd have to say A+ on the car, C on the business.
I'd suggest they brush up on the customer support and show a little concern when matters similar to this surface. Considering this is a used car lot, a C perhaps isn't so bad. At the end of the day, were I looking for another used car, I'd consider them. Again, they turned out to be decent enough folks.